I'm writing this with the concern of the staff and the app. If it is backed up the app should push the times back as i got there when my food was supposed to be ready but i ended up waiting there for another 20 minutes and then i was also told that i only needed to wait 5 minutes. I understand it can be busy but it also is annoying when you can see the staff moving as if they don't have a long wait. I understand as well you want a good environment but when you have a lot of people waiting for food, you probably shouldn't be laughing joking with each other. I grab my bag of food which is sealed and tough to check on, it is missing 10 wings. read more

Called to confirm if they got my order and they said yes but they were not honoring my discount code read more

Wingstop - Chicken Wings Near Me - San Ramon, California

This place has shitty service. I placed an online order to pick up, went there to pick up my order, gave my name and the incompetent individual working the front said we don't have your order without even looking. I gave my name again, asked if there was another WingStop in San Ramon then was told she gave my order to someone else. No apology, just oh someone with that same name just came to pick up that order. She wasn't trying to replace my order. It was an oh someone already pick up that order. I don't have a common name so that's impossible. Someone in the back had to loudly say we will remake. I went back to my car, then heard my name on a loud speaker. Went back into pick up my order and told her I figure out how that happened by saying the guy heard my name on the loud speaker outside. Dumb ass said, omg mistakes happens. I'm sorry but this Dumbass shouldn't be working in customer service at all. She's not professional, rude, and doesn't pay attention to detail. Also maybe make the change of not calling out a name on a loud speaker so food isn't practically stolen. I like WingStop but I'll never go to this location again. read more

Food was great! So happy to have a Wingstop close by. All the staff were so fun, welcoming and provided fast service. I went during dinner rush and it was fast. read more

Best wings around! The workers are very friendly and as efficient as they can be during very busy times. I placed my order via their ordering system online and it was a pretty seamless experience. The only thing is they forgot our veggie sticks that went with our order. I was pretty disappointed but I gave them a pass as it was Super Bowl Sunday. The wings were plenty crispy and had plenty of seasoning and sauce. My favorite flavors are the original hot and Lemmon pepper. They do not disappoint. I've been here plenty of times and will continue to give them my business! read more

Horrible customer service, food is never ready on time. I had been there before and thought maybe they were new and hadn't got things together yet so I decided to give them another try. I was there today waiting for my food and one customer was yelling at the employee which I thought was wrong until I watched the employee repeatedly tell customers 5 more minutes over and over when in reality it was much longer for everyone. Another woman waiting found out her food had been put on the shelf 15 minutes before even though she was sitting there the whole time waiting for it. When she asked why they didn't call her name the employee called her a bitch. This place is a mess, totally unprofessional, rude employees, not worth the wait or the anxiety. I won't be going back. read more

Wings were good! The veggies and the service however were not so great. The celery was soggy to the point that it was inedible. I could have looked past that had the woman at the front treated us better. We walked into the wingstop and she slowly walked over to the cash register not once looking up from her phone and she continued to look only at her phone as she got our order in the other hand. Really not happy with this place ONLY because of the service of that one person read more

wingstop is amazing. food tastes amazing. cool stuff. good deals. good marketing. cool people. im happy. this is nice. all wing flavors are good. read more

I'm from hayward California and I usually buy from union city location or Hayward a st location, those location specially b st are pretty trash and quality are terrible. This Wingstop here in San Ramon has class as well cleanliness. Some guy name Kamren took my order and customer service here is really very good! As well the food wings and sauce are quality specially flavors ! Thank you Wingstop ! read more

Wingstop is another one of those fast food chains. However I wouldn't say they are knowns for being fast. I usually end up having to wait double the wait time. It's always super packed. But I guess there food is good enough to have people constantly coming back for more. I come here every so often because the wait isn't always worth it. My go to flavors are lemon pepper and (new?) lemon garlic. FYI: food is definitely on the salty side read more

New restaurant just opened, ordered two 30 piece bone-in , took 45 mins to receive my first 30 piece, after an hour I asked about 2nd order, the new owners walked in to assist , they said they will have it out, there were 14 walk in orders , they got their orders before me , after 45 minutes I received my second order, even the owners got their order before me. There were no sense of urgency or priority to complete my 2nd order, I waited a total of 1 hour and 45 mins., read more

No indoor dining tables here. Only tables are outside in the walkway. I've been to a lot of Wing Stops and worked for them also and I can guarantee you this location is bottom of the barrel. Grumpy, surly, inhospitable staff. Long wait times and orders not correct. I asked for tenders with a bbq dipping sauce on the side and they came in a basket soaked in sauce losing any crispness they might have once had. The iced tea was a joke. Bring your own sweetener. Z a It's a shame they can't live up to corporate standards read more

This is a new wing stop we have had a previous 1 prior to this 1 that was really good wish they never closed. This 1 does not season there food fairly the same (as in enough) like the other wing stops in different cities my husband loves wing stop and when we heard about this 1 in our community we were really excited but both times we have came we have been disappointed with the taste of the food and the temperature. Hopefully since it's new in the next few months they will get it right! We are rooting for them to be as good as the others in nearby cities but they must maintain to the recipe and if modifications by customers need to be made let them make them on their own orders! Also when ordering online I believe they are giving too big of window of time so when you come to pick up your order it is cold by time you grab it and get it home or to the car to eat! read more

I ordered through their website. Waited over an hour for our food and it never showed up. They even sent me a tracking link that stated our driver was out delivering our food. The restaurant calls us and says they didn't see the door dash order and can start making our food now. What?!!! I'm cooking dinner now because the kids are starving. Not ordering from them again. read more

This is the best wings that I had. I forgot how good this place is. Got the food it was nice and hot! All flavors was tasty. The employees were great as well. Make sure you get their homemade ranch sauce. I will definitely come back again! PS: The brownie is to die for! read more

I ordered online and when I arrived they said they did not have my order. After looking for a while they said they accidentally gave my order to the door dasher and I can take what the door dasher left behind. They finally offered to make it fresh but I had to wait for it. When I got the order the lemon pepper was way too salty and the fries were soggy. i was excited they opened a much needed wingstop but it did not meet my expectations. read more

Great service and really good food just long lines so plan ahead. We needed a wing stop in this area so glad they are here. Not much seating inside read more

I ordered lemon pepper bone-in wings (6), it came with a generous amount of seasoned fries and a 20oz drink for about $12. Freshly prepared and fries just the way I like them, slightly limp and tasty. Very filling. read more

Very disappointed with this location. We placed an order online for pick up. When we got there they had given our order to someone else and said that it would take another 20 minutes to remake the order. Instead of offering a discount they offered a refund. But we drove all the way down there and now have to wait another 20 mins so they should have also offered a discount. Also this shows that they don't verify their take out orders if anyone can come in and say a name and get people's food. read more

I ordered Veg sticks. They don't come with any dressings. I was told it cost extra. Really! Cheese fries were not as good either.

The dry rub wings are the worst I have had and that includes the ones I cook up. They were very dry and chewy, the Korean wings were missing seasoning in areas. Fries were undercooked and also got soggy during delivery. Asked for sweet tea but got unsweetened tea instead. Never ordering here again. IMHO this franchise location is not running on passion. It is just a way to make a living for the owner. read more

10/19/2023 about 6 or 6:30 pm - the service here sucks. I walked in and stood at the front for a full 3 minutes while the workers saw me, but continued to stand in the back talking. Finally a worker came out of the bathroom, washed his hands, approached the register, looked me in the eye and said he had to clock out and someone else would help me. a lady who had seen me standing there for a few minutes slowly walked up to the front toward a register. by this time, I had enough and went elsewhere. i won't be going back since it's obvious they don't care about the customer. read more

Iv ordered DoorDash 3x from this location and every time it has been perfect! I never do reviews for DoorDash orders because the food is always cold or made wrong. They killed it here, Super friendly on the phone. Great team @ this Wingstop location props! read more

When they first started, the wings were fried perfectly crisp, juicy and large enough. I went today paid extra $2 for all flats and was so disappointed. Wings were so over fried and tiny. Cant taste any garlic in the garlic Parmesan dip. So upset to eat lousy wings. read more

Wingstop - Lemon pepper and plain with garlic Parmesan dip - Chicken Wings Near Me - San Ramon, California

It's wing stop...if you're expecting some gourmet wing place with Michelin style service you can FOH. This place is fast, the workers are friendly and the chicken smothered in whatever flavor you pick is great. Rating anything less than 5 stars means you have set your expectations way too high or you are the one unlucky person out of 50 where they made a tiny mistake and didn't fix it in less than 5 seconds, relax be cordial and let the great team do their thing to make it right before you fly off the handle about boneless chicken wings. Love this place and the team, I'll be back over and over again. read more

My son has a food allergy to nuts and dairy. After doing some online research, Wingstop as a chain was suggested as a good option for us by others in the food allergy community. I researched their allergen statement online and reviewed which menu items contain dairy. Because their wings do not contain dairy, and nothing else that goes in the fryer has dairy, we decided to try it. I went in and let the person taking my order know up front that we had a dairy allergy. She said that ALL of the flavors/seasonings were butter based. I said that it stated otherwise online and that there should be several that are non dairy. She said, "Ok, maybe some of them don't have dairy." I proceeded to order the wings plain, but asked to purchase the flavor sauce on the side (to decrease risk of cross contamination in mixing bowls, etc). She said "We can't do that." Now plain wings ARE a menu item and the sign behind her clearly stated that extra dips or flavors would be an additional charge. I pointed this out and offered to pay whatever the charge was for the sauce on the side and she still said that "We just can't do that." So I explained that I only wanted them on the side to decrease any risk of cross contamination in the mixing process in a shared bowl with another sauce and could they at least use a clean bowl to decrease that risk. She said, "Yes, i can let them know about the allergy and ask them to do that." Ok, so I place my order with the flavor I know to be non dairy and she goes back to tell the kitchen about the bowl. She comes back and says that they think the flavor I ordered contains dairy as an ingredient, but they would check. I thanked her for double checking. Another employee then came out and said, "I'm sorry, but we can't make you anything that's not going to have dairy in it." I'm dumbfounded. We are very aware of food establishments having a disclaimer about not being able to 100% guarantee risk of cross contamination. This is why we carefully do our research ahead of time and choose places that seem to be able to accommodate by their menu or other's prior experience. This was different. She was saying that they could not make me ANY food that wouldn't have dairy in it. I told her that I understand the whole "can't give me a guarantee" disclaimer but was just asking to use a clean bowl when I was told I couldn't get flavors on the side. I even tried to order wings plain with no sauce at all (by ingredients these do not contain dairy). She said "Due to our prep process... there's ranch and stuff..." So basically, they just either refused to serve someone with a food allergy to avoid liability or they know that their kitchen is such an uncontrolled mess that everything is going to be contaminated with everything else. It honestly felt like from the moment I let them know about a food allergy, they were trying to turn me away and had no intention of serving me ANYTHING on their menu. read more

I ordered large fries and they were the worst fries i have ever seen in my life. There was no seasoning at all. At least put some seasoning in there. Please avoid this eatery at all and dont waste your money read more

Overall, I'm super excited about this new location! No longer having to drive all the way to Livermore is a blessing lol! However, I only gave it 4 stars because they definitely have to work on their seasoning. This is the second time I've had it and the chicken wings ultimately just taste like fried wings. I know it's new so I'm still going to give them a chance, maybe even ask for extra seasoning next time. I've attached a photo of my lemon pepper wings. All in all, you guys should still give them a shot! They're time efficient and super friendly! read more

Wingstop - Lemon pepper wings. - Chicken Wings Near Me - San Ramon, California

Would give it 0 stars if possible, worst customer service both the shift lead Ikram and District manager Jose. My order was messed up and ikram promised an extra 5 pieces on top of my order making it 15 pieces total. Instead of making it up to a regular customer they gave me a hard time and said they would rather throw away the extra 5 piece they promised that they made into the trash rather then give it to me as promised! Worst customer service!!!! Don't come to this location!!!! Can't even make it up with a simple order when THEY messed up read more

Mango habanero and bbq wings were very good. I would definitely buy them both again. I like that they stay open very late.

Just waited for my order to be made and we went our way. We normally double check to make sure all of our items are there before we leave but this time we decided not to. Original order: 30 total wings with 10 of them being boneless. Large corn and 2 fries with 1 soda. At first glance we notice the corn is missing and the fry does not have seasoning. We called the location to see what can be done. I already knew that it's going to be a bigger inconvenience since they do not deliver and our food would get cold by the time we go get it. The employee told me they didn't know what to do at first so I suggested that they complete our order and asked if there is any way for it to be delivered. That was not possible so I asked what else can be done, he put me on hold and when he came back he mentioned that their manager is not there so all they can do is remake the order and we pick it up. As we unpacked the rest of the order, we notice that the 10 boneless wings were missing too. I mention this to them and the person put me on hold again. He came back and said they are 1000% sure the wings are there and the fries are seasoned, I was in complete shock that they are insinuating that I am lying. We have the order in front of our faces, how can we be lying about this. I asked for his name because I wanted to document this and he kept refusing until he gave me the name Quinton, which most likely isn't him. I also asked for the manager's name and Quinton gave me the name Maria. I was concerned about even picking up the order anymore because this is completely pathetic and unprofessional coming from a known franchise. Never thought I'd encounter an experience like this at a wing stop but this is absolutely going to detour me from coming back ever. End result: Quinton said he was going to tell his manager, Maria who is not there (why isn't there someone who has authority to make decisions at a location at all times???) and that they would essentially leave a credit for next time. Some of my family didn't get to eat because the boneless wings and corn were missing. I expect to receive some type of correspondence here before I go up the franchise ladder. Thanks... read more

What kind of Wingstop don't carry 20's 10's 5's or 1's for changes..yeah No thanks not supporting business that think debit or credit card are the besy of ways. read more

Swear I just wasted my $20bucks. I was better off going to KFC. Cold and hard fries, soggy chicken despite ordering well done. Chicken had no flavor, felt like biting into a soggy rice cake. Didnt even bother returning for a refund, I trashed the remaining 5wings I had left. So disappointed. Do better or pack up and leave. Hope I don't get sick, the mild sauce tasted as if it was two weeks old on top of being cold. read more

I love Wingstop in general, but this location is inconsistent. I have ordered Garlic Parmesan bone-in wings four diff times now, and the qualities have been inconsistent. Only once were the wings well cooked with full flavor, the other three times were between bland and no taste. Disappointed. Need to retrain the kitchen staff. read more

Ordered food today, excellent customer service from the manager Jose! one of the best wingstop I've been! Keep it up!

I was excited when I heard that wing stop would be opening In San Ramon. However I've given this place a try more than 3 times and honestly they lack on customer service. Today I walked in and the employee at the register was already giving the customer in front of me the eye roll. All the customer had asked was if her order was ready. The employee had the most slouched slowest walk ever! Once it was my turn to order she cut us off mid sentence to go check who knows what with an employee that was on the phone. We decided to walk out. Super disappointed. If you don't like your job then find one that you do. I didn't get the name of the employee but she had gold framed glasses and pink and black hair. Who ever owns this wing stop should really coach people on how to say hello, excuse themselves, and give proper answers and not a barley sigh like the consumer just interrupted a thought. read more

Haven't been to wing stop in years. I wanted to give it try I had boneless wings and they were delicious. The lady at the register was super nice explaining the flavors selection. Am a bit picky on spice. Will definitely be back read more

I know a lot of people ordered wings today because it's the Super Bowl. However waiting an extra 45 minutes outside the store and thus missing the entire first half is just not cool. I wanted to enjoy the wings with family and friends while watching the game. This is fried chicken wings - shouldn't take this long. Hope I can make it back home before second half starts. read more

Rated 3 because I tried it for the first time, and I had to wait 30 min for a to go order. I asked for 1/2 plain and 1/2 Hawaiian but received all plain. I asked for one Hawaiian dip and one blue cheese. I received two ranch instead. The quality of the wings was good, so I will try again and hopefully change my rating if the order is correct. read more

I am giving 1 star for the poor service. They are always late on their app times and the lady Jasmine that works their may be the rudest person I have ever encountered in a retail establishment. She is abrupt, rude, and unpleasant. I have spoken to the owner in the past and he obviously does not care as the same issues continue to crop up. read more