I was craving some wings tonight especially lemon pepper. Well all the empty tables were dirty- I got scared but I noticed the kitchen area clean- so my blood pressure steadily lowered. I was watching them put in work and I realized that my server seemed new so I better double check my ticket for all flats as requested. Whew!!! I am glad I did. The server despite being new and definitely overwhelmed was friendly. I love the new location because it is across the street from the location I previously use to visit where 2 stars was given there also... Hmmmmn!!! Is it me or is there a pattern. I will and must say the cooks were . The female -I perceive manger who ran the other register lacks making the customers including myself feel appreciated. But overall she she did drive the business and pushed the service out. Got wings Home and they were perfect Fries lacked seasoning- yeah I know read more

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The smell when you walk in is musty and dirty there is ni way to dine in....sour smell...greasy floors...

Horrible. ordered Wings to be fried hard. Got home and they looked and tasted like they were boiled. Not to mention the overload of sauce.

So we serving FEATHERS with wings now? COME'ON!!! That made me lose my appetite & I couldn't enjoy the wingstop I was SOOOOO craving ;-( Do you know how much that hurts!?!? Huge wingstop fan & this shouldn't happen! Why me ~____~#devastated read more

Wingstop - Wings - Chicken Wings Near Me - Pasadena, Texas

Wings were delicious! I did not have an issue with the flavor with the wings or the quality of the food. Although, the carrots could have been more fresh. But when I went in to pick up my order, I was behind a group of kids that seemed to be cool with the cashier. Their first conversation was about the last time they saw each other. Their second conversation was about a party the kids were throwing. Then they exchanged numbers. Finally they ordered and I was waiting for them to finish their conversation. I was in line for 10 minutes before another employee came and asked him why the other register wasn't working. He stepped in and asked how he could help me and I could only think "FINALLY" just like you are, reader. I know this was long and agonizing but so was my wait. Wing stop wings are great. Their customer service all around at all locations is the absolute worst. read more

Food was great , service was good . But my only complaint is they provide high chairs but yet they don't have changing tables in the restroom . Had to take my baby to the car while it was raining . read more

I was so looking forward to some wings so I stopped into this Wing Stop. I will not make that mistake twice. Wing Stop fries are probably my favorite fast food potato. The fries I was served left me questioning my pallet. It was like the cook scraped the bottom of the fryer giving me the burn ends and pieces. The wings were saturated in a red grease oil substance. The only reason I gave 2 stars is that the ladies had fabulous customer service. They shouldn't be punished for how my food was served. If there had been dine-in available something definitely would have been said. Unfortunately, both my taste buds and my stomach were not pleased with my lunch choice. read more

Wingstop - Burn fries - Chicken Wings Near Me - Pasadena, Texas

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ordered hot honey rub and they barely had any flavor. The only thing that added flavor was the ranch

Purchased 24 pack wings, picked up for my family, got home, trying to get a bite to eat before church, and realized that they prepared my order wrong, I called them and spoke with the GM crystal or christy, I was told that I would have to bring my order back and they would replace it. She confirmed that they prepared my order wrong and she couldn't replace it or even the part that was wrong, I took pictures of the wrong order, she said she knows my order was wrong and that they were partnered with door dash, so I said have door dash being my correct order and they can take back the wrong food. She said there was NOTHING SHE COULD DO! She said "you can contact corporate" then said "thank you and I can't help you with this" Omg Check your orders, they are not helpful once you leave even when they are wrong. They don't back up what they sell... I sure hope this is not the corporate policy. I'll post if corporate contacts me!!! Ordered bone read more

Wingstop - Ordered bone in, clearly not... - Chicken Wings Near Me - Pasadena, Texas

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All the girl in the front are just on their phone and have people waiting not calling out names of the orders.

If I could put 0 starts I fuckin would, got one boneless order and one bone in, the bone in smells like a rabbit cage that hasn't been cleaned in a week and was chewy like gum, bone less was actually good, got sweet tea and tea was not fresh at all again tasted like it was made yesterday and they just threw more water in what was left , French fries were soggy and saltier than the damn ocean! We should've took it back but for what? To get another batch , I'm good I'll just take my business elsewhere next time!! Smelled so bad my dogs ain't even wanna eat it bro‼ read more

Wingstop - Salty ass fries - Chicken Wings Near Me - Pasadena, Texas

This is the worst I can not even give them 1 star. They totally screwed up my order. I ordered mixed wings 15 classic bone in and 9 boneless. I got all boneless which I hate The 15 was to be bone in lemon garlic and 9 boneless Hawaiian and only got 5 which they shorted me by 4 wings. The food was cold. I called but they will not refund my money this is $45.00 down the drain. I love wing stop but not this one!!!! I will never eat wing stop again read more

Im giving a star because i can't give to post the review, BAD customer service since i called to make the order, i went to pick it up and BAD actitud in person too, owners or manager has to put atention i just went tonight 1/2 9:00pm. read more

I ordered online it said it would be done in 23 min ok fine get here and they are just starting on my wings like really? I mean I ordered a head for a reason it's been 10 min and I'm still waiting. I ask how long it will take and they have been sitting there this whole time. It's just a mess here. Never again. read more

Wingstop - Chicken Wings Near Me - Pasadena, Texas

This was my first time at this location. I must say we were very disappointed. We placed an order to-go at 7:02pm. We didn't receive our food until 7:30! We only ordered 15 wings! People that were coming in AFTER us were receiving their food BEFORE us! This happened multiple times. We had to ask how much longer and then they FINALLY started working on our order. The girl who took our order was very unfriendly. Not a single smile or a thank you. When they finally did bring our order it was for DINE-IN when I specifically asked for a TO-GO order. My boyfriend heard me say to-go as well but clearly the cashier did not. So we had to wait longer for them to bag it up. This place seems to be run by teenagers who don't understand the concept of customer service. The only reason I gave them 2 stars was because the food was pretty good. The seasoned fries ROCK! The wings weren't bad either! I'm not sure if we'll be back to this location. It sucks because it's close to home but the service was terrible! read more

Very disappointed with the service. Worst money I've ever spent. Definitely last time ordering from Wingstop period. read more

Wingstop - Yup! You're seeing that right. That's feathers still attached to the wing. - Chicken Wings Near Me - Pasadena, Texas

Where's Wingstop place ever waiting for my food for over 30 minutes and it turned out to be one of the bags just sitting on the cart she knew who she is saying ( Im about to go home) instead of doing ur job read more

We did our order online they said 30mins, we got there and waited another 30 mins. Bad Customer service!!!

Ordering online is useless the staff is rude and makes their friends order first. 45 minute wait for 20 wings.

I got to this Wingstop 30 minutes after I placed my order and still had to wait another 20 minutes for it to be ready. As I was waiting I noticed nobody in the kitchen was wearing gloves while handling food and were not washing their hands either. That is unacceptable especially with the pandemic we are currently experiencing. read more

Went a couple weeks ago at 11:50 pm and there were other customers in there too right before close but they refused to take my order and serve me. I don't know if it's just my place of work but if it's not exactly our time to close we will serve customers till the last second and will not just kick them out 10 minutes before we close. The guy didn't even say it in a nice way he just said "No more orders do you see the time" Might as well put you close at 11:50 ‍ read more

Came here with my mom and girlfriend to eat real quick took about 30 mins to get my order ‍ and other people were frustrated waiting for their order as well read more

Ridiculous 45 minute wait for 20 wings! They prioritized pick up orders and IGNORED dine in customers! read more

Wingstop - Chicken Wings Near Me - Pasadena, Texas

Absolutely horrible food served by teenagers that don't care about food quality or service. Six years ago, this Wingstop location had decent wings (50% of the time) and DELICIOUS seasoned fries. The employees knew repeat customers and were friendly. After several months of avoiding food from this location because I have had increasingly bad visits, I decided to try them once again - my absolute LAST time. The wings (all drums) were severely over cooked, seasoned with the wrong sauce, and the fries are no longer good - they went straight to the trash, followed soon after by the crappy wings. This is your one and only warning to avoid this inedible Wingstop location! read more

They are more worried about the phone orders than the customers there. Employees are in the back texting and not making the orders. Food is great but the service sucked. 35 minutes to get my food is just ridiculous. read more

Great wings and great service each time I have gone into this facility. My food is always ready for when I go to pick it up.

Worst place ever! They have the worst customer service. We stand at the counter wait to be place our order and the girl at the register answered two phone calls and went to the back without even greeting us or asking if we needed anything, she said she thought we just needed napkins.... if she figured we needed napkins she should of gave us some, instead of ignoring us, long story short......we had to ask for our food and none of it was made! The girl then says the orders doesn't come out sometimes, that's why we didn't get our food......we told them to just let us take it to go, 6 minutes later we got it. It's some BS! Take your orders to go if you really want these wings. Service is garbage, and communication is trash among the staff members. read more

My Family went to The Wingstop in Pasadena Texas on Spencer Highway Near Strawberry Rd on 4/17/2020 - Per My Mother - " This is the worst service I have ever Experienced". We Called in Our Order ahead at 6:30pm - Got there and paid for the Order 45 mins later as I was Told the Order would be Ready By Then - and then went back and waited in Our Vehicle for Another Hour for Our Food ( Which was a Call ahead Order ). The Order was Wrong - The Manager Ashley was Very Rude and had No Care to Fix the Problem what So Ever. Very Poor Customer Service. Rude Staff. Poor Management, Incomplete Order, and was Refused the Dipping Sauce I Had Already Paid Extra For. I will Never Return to This Location. I was so Upset I did not even Care to Eat My Dinner - Called to Talk to the Manager Today 4/18/2020 - ( Aaron ) and He had the Nerve to ask Me if we still had the Wings from Last Night to bring back up there??!! I have Called Corporate and I am waiting on a Response, But Good Grief when You spend $ 100 for an Order - You Expect some kind of Customer Service. read more

The music is too loud and it doesn't give a welcoming atmosphere. The staff member that I asked answer "I don't know how to do it and I don't know if we can" in a very disrespectful time and walked away. read more

Service was horrible. Kids working there didn't know how to put a gift card against a bill. Had to call a manage, then wanted to only give me $5 off when I gave her 2 - $5 gift cards. Fries were so SALTY unedible. read more

I like this location. Always get good service... Pick up or sit in. It's pretty cool that you can call in your order to be ready by the time you get here. They've missed my order a couple of times, but were really good about making it up. That's the only reason why I gave 4 stars instead of 5. read more

Could give this location 0 stars if I could. Made an order at 8:40 it is currently 9:51 and they have told me they lost the order. Tried to talk to a manager, said there was no manager working. Tried to get my money back and cancel the order and they said I would have to wait until tomorrow. Worst service ever. The customer in front of me also had problems with her order they messed up her order completely. read more

I was waiting 20 minutes for my food with only four people in front of me. As I walked up I told the man of my order Wil be ready because it is taking too long. He then said, " we had phone orders ahead of time". I told him, " it takes 5 minutes to cook boneless and strips 10 minutes for bone-in. Get it together don't think I'm dumb." read more

Wingstop - Waiting 20 minutues on boneless wings really!!! I have to eat a protien bar. Thank you Wingstop - Chicken Wings Near Me - Pasadena, Texas

Wings were good and the order was ready when I walked in the door but the wings were very small. The dips and fries were perfect.

This wing stop is literally less than a minute from my house, but I drive all the way to the one in deer park because the manager is the rudest woman I have ever come in contact with. I've dealt with her three times just taking my order and it never fails that she is incredibly condescending and just plain unpleasant. The store is always clean and the majority of the staff is nice and friendly.. but that manager has got to take a customer service class or something. I managed a restaurant for years so I personally know how hard it is to be respected as woman in a male dominated field but there is a difference between being tough and just being a jerk. read more

The only reason I gave this location 2 stars is because of the food. Which is the same at every location. The employees are rude, and obviously hate their jobs. They also take their sweet time making your order. The one on Center Street isn't much better. read more

I have ordered several times from here . I finally decided to stop ordering one day because of the food. I had ordered two eight piece combos (hot) .I started eating with my bf until all of a sudden he starts to complaint about a nasty flavor in his mouth after eating a piece of chicken. He said it tasted old and he didn't want to keep eating .Later on after eating he started getting nauseous and threw up everything. He didn't sleep all night since he had to get up at least 6 times to vomit. He didn't eat anything the day after. His stomach had emptied and it was hard for him to eat anything without feeling nauseous. We will never again order from here again. read more

A month ago I would have left the food and asked for a refund because of how long they would take. Customer service was down the drain. But fuck me today I actually had some good wings at a very timely manner. Customer service can still do some improving but over all I am very satisfied since last time I came. read more

Our wait time of 15 minutes was really 25 minutes. Ordered 20 bone in wings; only 3 wings were drumettes. The Louisiana rub had no flavor and the Hawaiian flavor was mediocre. Had a craving for blue cheese, but this was obviously a store brought dressing, with maybe 5 bits of bland blue cheese scattered throughout. Save your money and go elsewhere. In fact, elsewhere is on the other side of Burke perpendicular to the Spencer plaza and they serve House made dressing. It's a long wait, but worth it. read more

Great tasting wings. Don't know what it is, but compared to all other wing places they have the best flavors. Especially love the lemon pepper and I do suggest regular bone in wings compared to boneless. Quick service and you can preorder online or an app. read more