The food was good. Freshly made and hot. Good portions. Good presentation at the register. Customer service personal was polite and efficient. Pricing is fair. Now for the bad. It's about a 20-25min wait from point of order. There is a lot of on line orders. And I mean a lot. Maybe 90-95% of orders are online. This creates a back up for the walk ins. Place is 4/5 on cleanliness. Tables are a little wobbly, but not bad. I don't think I would return for the simple fact that I don't like ordering online. Reminds me of Uber eats. Food 5 Service 3 Cleanliness 4 Ambiance 3 read more

Yuritza (2 weeks brand new) better than the wingstop on 42nd. On top of orders, gave me an estimated time, and acknowledged me immediately. Long wait but proper customer service. read more

Absolute shit location. Ordered my food to be done in an hour wait time. I get there to wait an additional hour so in total waited 2 hours for 40 wings and two large fries. To sit there for an hour and listen to the immature children they hired talk about women and leaving the company because they don't make enough. 10/10 would definitely shut this place down and start over with better staff. I listened to them lie to customers about 10-15 min wait but they sat there and waited just as long as I did. Won't be ordering from this location ever again. I'd rather go the extra 30 min out the way. read more

Wingstop - Undercooked wings. - Chicken Wings Near Me - Odessa, Texas

24 count of wings, let's shove all of them into one box that's meant for 12 so that it can't even close and wings fall out in the bag.

This was my inaugural visit to Wingstop after been a BW's fan I decided to go with the other consultants on a lunch adventure. I think this was my first and last Wingstop. First, they make you purchase a meal deal - doesn't offer just wings without a drink or side. We got there at 12:30 so slightly after the lunch rush. We ordered our food and after 45 minutes it finally got to us. Yes, they advertise freshly made and no heat lamps but honestly I would trade off for quicker service. How can you do lunch if it takes 45 minutes to get your wings? I got my garlic parmesan wings and they in a pile of grease. The dry rub Louisiana style was decent and not in grease. Also, the place was completely filthy. The tables were dirty with bags of scavenged wings filling the tables. Sorry Wingstop but I rarely give one star reviews but this was deserved. read more

i waited 1 hour for my order to be ready. I arrived on time and still had to wait 15 extra minutes to have my order prepared. it took them 15 extra minutes to simply put my items in the bag. NO JOKE. when I addressed the situation to the manager, instead of assesing the problem the manager argued back with me and spent precious time NOT helping his team, but back talking me and making threats to me in public. I understand if the business is busy, and I understand not everything is 100% all the time. but whoever's running that business needs to reconsider who they have representing and running the show. instead of putting that energy into back talking me and throwing unnecessary comments and attitude, he could've been helping his 2 teammates get the orders out that have been needing help for the past hour or so. very unprofessional. absolutely my last time eating at this franchise. by the way. COLD and stale food served. That means it was SITTING for a very long time. Do better. read more

Every time I go here it just gets worse. Ordered dry cajun rub. They made a mistake and mage it regular cajun and then tried to cover it up by putting an unheard of amount of dry rub. Usually they have barely any seasoning so I guess it went the other direction at least. Do better. You're already expensive as heck. read more

The one star was for the good fountain drink.but the wings my wife got were more like popcorn chicken waited more then 30minutes for those little nuggets Thanks for the hair even tho I didn't order it read more

Wingstop - Popcorn chicken now been served at wingstop lol smh - Chicken Wings Near Me - Odessa, Texas

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If I can give this a half star I would. Wait time was ridiculously long I didn't even want it anymore. Staff was rude and gave attitude. Then when I got my food, they forgot the ranch. Terrible service, do not come here. read more

Under cooked 10 piece lemon pepper bone in wings, swimming in grease, no way to eat them. WCR Wing Stop disappointed! A wasted $15. I placed and paid for the order in person @3:37pm. A worker brought the food to my vehicle @ 4:10pm. No way would they have served this mess when dinning in. You should cook it as if I am!!! $37 worth of food purchased and one meal not able to be consumed. Look at this undercook food!!!Boneless Wings read more

Wingstop - Under cooked 10 piece lemon pepper bone in wings, swimming in grease - Chicken Wings Near Me - Odessa, Texas

Don't try dining in. They prioritize call in orders.You will be waiting hours for your food. Go to chaotic wings I stead better and quicker service read more

tasty food but took very long like 40 minutes and the inside is nice and clean, I loved the ducks outside and very lazy employees

The chicken sandwich with Mango Habanero sauce is amazing but the classic wings with original hot are

Wait is ridiculously long here and phone is always busy. Food is always sloppy and poorly made

Horrible customer service. Wait time is ridiculous and the employees are giving attitude. Quoted a 45 min wait time and it literally took 1hr and 30min. read more

Horrible experience here. Ordered my food and waited an hour for it to be ready. The place was trashed. Tables covered with food and trash. People were even having to sit down at tables with old orders and empty beer bottles on it. Everyone working there looks 14 which isn't a problem other than the horrible service I got. I sat there and watched them while they made each order at a time from start to finish instead of trying to multi task. One couple even sat there waiting for a good while for their food and it had been ready the whole time. I got back with the food and the wings weren't cooked in the middle, there was hardly any sauce on them, and my fries were ice cold. First meal I had all day and could've even eat most of it. They need some serious help with training and management! read more

Wingstop - Chicken Wings Near Me - Odessa, Texas

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Downloaded the app because this experience was so bad. Ordered online, 55 min wait, got there 1 hour later and they hadn't even started the order, had lost the ticket. Told me 30 more mins. Very unorganized. Staff was rude and impatient, yelling at patrons, very unprofessional. Complete s**t show. Very upsetting experience after an already long day read more

I've waited over an hour for a damn chicken sandwich combo and it pissed me off enough to leave a review. For a lobby not even half full, we where all pissed about how long our food took. read more

Takes 50mins to get wings, customer service is out the window, for the most part always get burnt and leftover fries (see picture), people are incapacitated to work in this industry. Not sure how they still have jobs. Must be nice to be mentally challenged and still manage to have a job. Not worth the 10wings, fries and small drink for $20. Individuals working there are more worried about Social Media and Cellphones then actual clients. Sad place! read more

Wingstop - Burnt Leftover Voodoo Fries. - Chicken Wings Near Me - Odessa, Texas

Horrible!!! I do t understand why there's a 30 minute to an hour wait when ALL the wings are fried in baskets sitting over the fryers!! Then the guy who's responsible for putting the carrots and celery in the bags was not using gloves touching god with his bare hands! I asked him " isn't her suppose to be wearing gloves." He replied "no!" The tables were dirty and one of the sales counter ladies wasn't the most pleasant person to be dealing with people! This place is a NO for me!!! read more

The service is good. Both times I've been here, people have been very nice and accommodating. However... the first time I went I was told the wait for wings was an hour so I just got fries. Unfortunately they were soggy and bland. The next time I ordered a 20 piece of lemon pepper wings. I ordered ahead of time thru the app. When I got there the girl who helped me was polite and quick, but sadly the wings had no flavor at all. I even tried to add some more lemon pepper when I got home but they just could not be saved. I don't know how but they were soggy/greasy and dry at the same time. Almost like they had been fried twice. I won't be going here again. Hopefully the location on 42nd is better. read more

I ordered my wings and sides online using the convenient wing stop app. It said my order would be done in 20 minutes approximately, so I arrived a few minutes early to pick them up. I had seen some bad reviews on this location, but it was closer than the other so I decided to try it once. I was pleasantly surprised at the girls' at the counter and their customer service. The cleanliness of the restaurant, as well as the fact that my order was ready when I walked in, also helps out. By the time I made it home, I looked for my extra wings I had added to the order, and couldn't find them. I called and the manager - she explained they usually put add-ons under the wrapper of the main order of wings. I looked. There they were!!! Not sure why so many bad reviews, great food and really nice customer service, and I am a pretty picky dude. Only complaint, it would have been an extra added bonus if the girls had told me where to find my add-on wings when I picked up my order since putting them under there is a common practice. Other than that, all is good! read more

So y'all wanna talk about trash, lemme introduce y'all to this below average piece of garbage, waited four hours for wings to be delivered never got the wings, going up there tomorrow for a refund read more

Wingstop - Empty table , cuz guess what. I never got my food - Chicken Wings Near Me - Odessa, Texas

This place is by far the worst Wingstop I have been to! Its very filthy, tables with piled up trash, called my order in ahead of time, showed up 45 minutes later for pick up my order was no where near ready. 5 minutes became more like an hour! Never ever coming to this wingstop again. However, unsure if it was former or off the clock employees who showed up to order and there order's were immediately served! TERRIBLE CUSTOMER SERVICE read more

Excellent wings! Made a last minute decision to get wings here and DON'T regret it! My husband and I have tried several of the local famous steakhouses and we would rather have these wings! I called in my order, but decided when I got there to add to it, the employee was helpful and got everything right. There was a small wait, but they are a busy location. The wings were seasoned perfectly and even my picky eater two year old devoured them! The lemon pepper is amazing! We definitely plan to eat here again and will probably try all the flavors eventually. Monday and Tuesday they have boneless wings for 60¢ a piece, so it's s pretty good deal. read more

Ordered 10 combos for a work function. Food was terrible. I would never go back. 9/10 said it was disgusting.

This is the first bad review I've ever written. I don't come to this place very often but every single time I've been here they have taken over 30 minutes to give me my food and it's always cold or wrong and cold I haven't had a single good experience here. Also the place looks like a dump when I finally got my food to go i looked at the work area and it was filthy. I wasn't there in a busy time so I don't understand the wait nor the mess. read more

I had lost my respect for this wing stop location a few months ago after getting let down multiple times. I am a personal that gives the benefit of the doubt and I thought maybe they got their priorities straight. Well after placing an online order and getting confirmation i went for pick up. They canceled the order because they were not participating in the promotion under which the order was placed. I gathered my self didn't throw a fit, I just walked out and called Pizza Hut. And let me tell you about the great food and customer service. Piece of advice don't bother with this location go to Pizza Hut :). read more

I am very disappointed in this restaurant but more importantly the manager on duty. A couple of coworkers and I came here for lunch today. When we ordered the cashier did not inform us how long the wait would be but we still ordered all together on one ticket. After waiting more than 30 minutes, one of my coworkers when to the counter and asked how much longer it would be to get our food. The employee at the counter rudely stated that we were told how long the wait would be, which we weren't. After waiting for over a hour for our food, I went to the counter again and when I asked how much longer it would take and was informed that it would be another 20 minutes. I then asked for a full refund and the employee told me that I would have to get in another line (with everyone else that requested a refund) to wait for the manager to give us a refund. After waiting another 10 minutes in line, the manager walked away from the counter. She didn't acknowledge my presence or let me know if she was checking on something or anything. I then asked her if we could get a refund. The manager didn't apologize for the inconvenience, didn't acknowledge the issue or even try to access the issues she was having with her team. When she completed the refund, she didn't let me know how much was refunded or anything. It's obvious that she doesn't understand how to run her business or understand the meaning of hospitality. She wasn't jumping in the help out her employees or assess the situation at hand. She helped create the chaos. read more

It was great, I understand how things can be so hectic in times like these. I commend all the workers working here. Will definitely be back again, keep on smiling:) read more

The employies work to make the best wings and any other supplements. All the workers work hard and the management are nice people and do anything to make there customer's happy. Food is good and fresh every time i go there. read more

Discounting. I went ear there 3/1:20015. I got really sick. I called the restaurant and quality manager told me " You got sick don't eat here again !" Terrible place. I still really sick after 3 days. Terrible! read more

I have never had a bad experience at this location. They do take a long time but it is well worth the wait. Also, the workers there are always nice & professional. read more

The service was great. But they are price gouging gouging. I had 12 wings and a small drink and it cost me $18 and some change exclamation point read more

I understand that they have a lot of people and they have orders coming and going.... Telling us that the order will take 20 minutes and actually take 50 minutes it is very outrageous. I feel bad for putting a bad review, but it is ridiculous. Still gave the wrong order, and get upset when we gave the food back. And when they actually had it right, parecía que solo embarraron las wings. Las hicieron sin ganas. Not a satisfying way to enjoy Wing Stop. No read more

The worst wing stop ever they can never get the order right and when you call they make an excuse for everything and if you want a refund they make you go pick it up and won't refund the card! read more

My company ordered dinner in because we were working late. He ordered online, paid with credit card, and showed up 20 or so minutes afterward to pick the 130.00 or so order up. He went in and they informed him that anything over 25.00 they can't make beforehand, even though he already paid, store policy evidently. I guess if by some miracle we didn't show up for the 130.00 order, they didn't want to make a bunch of food if they didn't have to, dumbest thing I've ever heard of, we didnt eat til after 9 because of these boneheads. The food was average and not worth the long wait. It seems very dishonest and unscrupulous whay they did, makes me wonder how many people have paid for and left their wings up there, and if that's what the management would like. I hadn't ate there for years since they built bww, and I will never go back to either location. Forcing us to wait so late to eat was the nail in the coffin for me and the company I work for that always feeds us if we work late, and is right around tge corner from wing stop. Way to go wing stop!! read more

Excellent wings and friendly workers, a little on the pricey side but then again what isn't these days? A bit of advice though, I recommend you call in your order ahead as they do take a little bit to have it ready. Will definitely return and recommend. read more

Dont bother placing online orders. You may as well wait in line. Order was supposed to be ready at 1130am. Arrived at 1125am. Waited in line behind people placing orders for 10 minutes. Then get to register and pay where I was informed it would be another 15 to 20 minutes. Had to go back to work at 12 noon, no time to wait. Didnt get to eat lunch today. You guys are awsewome!! Thanks Wingstop!!! read more

The ONLY reason why my husband and I will give this place another chance is because of the Manager (Stephanie). She addressed the issues we had with our food and staff member and handled it very professionally. Thank you Stephanie for making things right and addressing our concerns. read more