Reasonable priced and convenient timely options. I like that I can place and order and pick it up.

Wings are usually pretty good, but expect to wait, regardless of how long the app says, especially on weekend nights. I've waited up to 30-40 minutes longer than I was told when I placed my order. Also, definitely check the bag before you leave. On our last two orders, we have been missing items, only discovered after we were home. A week or so ago, we were missing one of our orders of fries. After we complained, they gave us a free fry on our next visit. We claimed it last night, and when we got that order home, we were missing two orders of fries this time. Our fault for not checking after the first experience, but still ... read more

Of all the wingstop locations, I have only eaten at this one my entire life. The service has always been decent, but in the last few months - it's been absolute shit. Just last week, my family and I purchase a large order from wing stop - $78 worth of food - and I drove to pick it up. I arrived on location at 5:10, a few minutes after the wingstop app estimated our food to be ready, and my food wasn't prepared. That's not a part of the complaint, sometimes people get overwhelmed. It's okay. What's not okay is that I was told by the woman in the front of the store that my order wasn't ready yet. And I was told that again 10 minutes later. And again 15 minutes later. Then she asked to see my order online and she conferred with the kitchen - they had lost my order. And I heard them say "oh we couldn't find that one so we threw it out." So I waited for my food in store for almost 30 minutes, plus the 25 minute wait from actually ordering to getting to the store, and now I'm being told they're not even working on making my food because they threw my order out? I wrote the order down for them - after they tried to take my phone into the kitchen, which I thought was inappropriate - and was rushed for writing it down and told "it'll be ready soon." It took another 30 minutes for me to get my food, notice they forgot an order of fries, and fix my drinks that I got with my order. I received no apology, and when I bought a large ranch as an extra, they didn't offer to cover the cost of it. An unnecessary action, but it would've certainly improved their waiting. The woman manning the cashiers seemed frustrated with me when I asked for my missing order of fries and for my drink cups. When I got home, I noticed they didn't season our fries either, despite me taking my time to write down that we had purchased extra seasoning for our fries. This was a terrible experience with Wingstop, which sucks because when the food is made properly - it never misses. read more

No phone orders. Asinine. Why have a phone line and be on hold for 15 minutes only to be told it's walk in and online orders only.

These folks are serious about their wings. try the hot lemon pepper or Louisiana rub. Excellent!

yall forgot my fucking 2 tenders and i got lemon pepper instead of my beloved mango habanero i just wanted to wind down in my crazy ass day with some wingstop and yall just lazy to add two tenders and couldnt even get my order right do better i dont play bout my wingstop read more

I placed a order online and the was 20 min I get their and wig over a hour and still no food im very disappointed

Omg best wingstop in town of Monroe I love they lemon pepper wings and they are the only wing place I would recommend.

honestly gas. certainly better than the one in ruston. nothings burnt or missing. I didn't come for service i came for food. so i'm pleased. ole girl was scrubbing the walls when we walked in so it must be pretty clean. read more

Wingstop - Chicken Wings Near Me - Monroe, Louisiana

Went in there and ordered before a couple of friends and sit and wait. 20 minutes go by and my buddies get their food then another 20 minutes later i ask and she said they didn't have my ticket. turns out my ticket was in the trash. then an hour later when i get my food i ask for a ranch and they proceed to make me pay for 1 ranch after i waiting 1 whole hour. terrible service. read more

Wingstop - My food after waiting an hour. - Chicken Wings Near Me - Monroe, Louisiana

I don't go to Wing Stop very often so I am not good with the menu. The lady taking my order was very courteous and so was the manager in trying to provide what I wanted (different sauces) at the least cost to me. Thanks a bunch for helping me out!!!! read more

Absolutely the worst service I have ever received in a wing stop in all my travels. Tatyana took my order at the counter and was very rude and acted offended that I wanted to dine in and not get my meal to go. I don't recall ever being treated so rudely. The other employees were nice. read more

I always order through doordash to get it delivered, but since I've been having issues with drivers stealing my food despite me giving a 20% tip every time, I placed an order for pick up. The food is good and I got the same thing I get every time, a ten piece combo, the $2 extra for all flats, and cheese fries. I got an extra ten of all flats when I just ordered, and not only did neither of the wings have all flats, they didn't give me my fries or celery and they said there was nothing they could do, despite the fact that I've never had an issue previously, as well as the fact that I waited well past the expected time to pick up before they finally gave me my food. I don't even care if I sound like a Karen because I'm pretty understanding since I know food service can be very stressful and filled with customers just being extremely rude, but I'm honestly just mind blown at this lol. Probably not going to order here again any time soon. Super disappointed because I really did like their wings even though they're nowhere near as good as my local places up north. read more

If I could leave ZERO stars I would. Waiting for an hour for an order I placed online and was told was ready by the BOT after 20 minutes. People walking in and placing orders are receiving them before the other people who placed orders online and have been waiting for over an hour as well. Drink machine has no ice. No trash cans to throw trash in. Front order takers are unfriendly. If this wasn't the only place I could get my Garlic Parmesan dry rub wings I would NEVER come back to this sh@$ hole! read more

I tried to order online but the site was down and they wouldn't take my order by phone so I drove to the Monroe location (20 minutes). I ordered and paid. The wait was going to be about 30 minutes so I waited in my vehicle. When I went inside to check on my order I found out they had given it to someone else. They never apologized but just told me the would work on the order again. I noticed they never checked receipts when giving out orders so I can see how this happened. Once they said my order was completed I checked it and it was still short so I waited again. The staff was rude not only to me but everyone I noticed that come In while I was there. read more

I would love to add zero stars to this location! I have had two major incidents with the same location. The initial incident was when this location triple charged my card and acted as if they had no idea what occurred. The manager is quite nonchalant about their mess ups. Ended up contacting corporate about the triple $30 charges and still had to wait a long time for correction of any type. The most recent clusterf@$k happened yesterday. I was on hold quite some time attempting to get an order placed. The situation that occurred was never resolved because I don't like their barbecue sauce on my wings so definitely never order it from their establishment. They messed up an order and instead of contacting the customer to make sure that the order was made correctly they asked my pickup kid and he stated that they didn't even allow him a chance to reply and assumed he wanted something that had previously been established in the initial phone call. This is inappropriate and unacceptable for a store to repeatedly mess up and then they have minimal follow up to ensure accurate information. The manager attempted to tell me that the order taker was new and expected me to sit and wait on another order when the whole reason I ordered was to get it faster and get back to my other business affairs! In my mind I was thinking she couldn't be serious and that should be the main reason she should double check her work especially if she is new to using their system. I was nice as heck about these lengthy delays but good gosh darn why are you all so darn incompetent even with management managing the system and staff? read more

We just left. You could smell the old grease. It stunk. The staff was very rude. Couldn't put tables together for 7 people. We won't be back. read more

So I really am a big fan of this place the wings are AWESOME as always! I ordered the family pack the flavors I chose was lemon pepper, Garlic Parmesan, and Cajun. Normally I would get the Louisiana Rub but decided to experiment and try the Cajun. In my opinion, La Rub was way better than the Cajun. It could be that I am not a fan of wings smothered in sauce perhaps? But the flavor is present in both of these. The facility itself was very clean and immaculate. Restrooms were nice as well. HOWEVER; there is this one cashier there who was having a bad day? Anyways, her customer service was sucking more than the Dyson vac I own. Thus the 3 star rating. Good or terrible customer service, for as long as wingstop keeps the good product comming, they won't have to worry about losing their patronage from LEXINGTON! read more

Wingstop - Results of a happy customer - Chicken Wings Near Me - Monroe, Louisiana

Terrible Service, Incomplete order, and rude staff! I placed an order on the website, and my husband picked it up. He verified the order before leaving and the worker said everything was correct. Of course it wasn't!!! Ordered 50 piece wings, got 35! They left off 15 wings of a different flavor. We called back. They hung up on my husband three times. On one of the conversations, they said the manager was too busy to come to the phone! He finally spoke to her. She said she would give him a refund. Then 20 minutes later, I get a call to pick up the wings. They won't give us a refund. We have already finished dinner, my husband ate his cold after trying to iron out their mess. And now the manager is so unprofessional she has one of her workers call and tell me we can't get a refund on the 15 wings they shorted us. We have to come pick them up. So I ask to speak to the manager, I get put on hold and they hang up again. No way to run a business. My order #2005643814. I spent over $60! What are you going to do about this Wingstop ownership? Like ·Reply · 1m read more

Count your wings before you leave for pick up orders cause mines was missing. Need more friendly atmosphere. Need workers that knows how to count. I'm disappointed. They should at least make sure the order is right before sealing it up!!! read more

Horrible food. Just picked up my food it was cold fries and wings. I ordered two orders wings. Only got one order. Shame on the management there. They knew the food was cold. I should have checked before I left. Not good business. read more

I am sitting in my car outside of this "establishment" in utter disbelief! To cut to the chase, my husband ordered a 10-piece combo. He likes them very well done. We reiterated that over the phone when we placed the order. When the wings came out and were not well done, he sent them back. When the waitress returned the second time, the wings were now in a different box and the paper underneath was greasy. The wings were still not crisp. They looked as if they had been re-submerged in grease. He decided rather than bother them again to just get a refund and go somewhere else. The waitress took the bag back inside and then a young man who identified himself as Logan approached the car. We assumed he was the manager coming to apologize. Wrong! After we explained the situation we were told "I'm sorry but I'm not going to be able to refund you! We assured him them that nothing had been kept or removed from the bag. We simply weren't satisfied and wanted a refund instead of the food. Long story short, we were ultimately refused that basic customer service! He tried to tell us that we had to keep the food we didn't want until my husband asserted that he would not dispose of the restaurant's trash in addition to being charged for something that for him was not edible. To make matters worse, he refused to give us contact information for his superior. read more

The last few times I've called in my order to this location the staff has been fun and awesome. My order has actually been ready within the time frame given on the phone and everything was correct. Really loving the new vibe going on. Keep up the great work! read more

wings ight service terrible. took 30-40 mins to get 15 wings and people were continuously complaining to workers and got into arguments with costumer. also found a hair on one of our wings lol. read more

this place is gas. me and the boys tend to come here daily. but quarantine got in the way. best wings out there. read more

Wingstop - inside of wingstop - Chicken Wings Near Me - Monroe, Louisiana

Service is always terrible. Food takes forever. Don't bother ordering ahead because it'll still take 45 minutes when you get there.

We ordered from Wing Stop in West Monroe LA. Was told the order would be ready in 23 minutes. After arriving at the location and waiting 45 minutes the order was wrong. Was told I was lying and the order was correct so I asked for a refund to take my business else where. We had pre-paid on the app. They told me they cancelled the pending transaction and the money would be returned within 3 days. 2 Weeks later I am still trying to get my money back. Have been to the location and told the district manger has to handle it since it is not the same day. Have left my contact information but never contacted. Do not do business with this place. read more

After several failed attempts to call my order in (kept saying my call had been forwarded to an automatic voice msg system), I was placed on hold. After 9 min on hold, I called back. Same thing, it took a while to get through. I was asked to hold again. I only waited 4 minutes this time to place my order. Unfortunately, I found that I needed to add another meal to my order, which meant I had to call back again. After finally getting through and being placed on hold again (when I inquired about the lengthy hold times, I was told they were very busy), I stayed on hold for the 12 min it took me to arrive at the location. I stood in line behind 3 guests while still on hold. Apparently, I was waiting for any and all customers in line to place their order before my call in order could be taken. The store was not busy. There was one cashier (plus another who came up when it was my turn to order), 4 cooks, and the people who ordered ahead of me received their food in about 5 minutes (so it would appear they were not behind or busy). It is inexcusable to make people hold so long simply to place a phone in order. The celery sticks were rubbery, they were out of bleu cheese dressing, and the Cajun Wings just had a slight sprinkle of spice on top of the pile of wings) they are usually coated in the dry spice, as well as in the hot sauce). This store is not what it used to be. Very disappointing. read more

Rude girls at the counter. Laughed at me for asking where the bathroom was at and made me feel uncomfortable Bc they wanted to watch me while I ate the whole time with my friend and talk to each other and laugh more. Never going back. read more

I used the app to order two six-piece boneless combos, and what was supposed to take 20 minutes (according to the app) took a solid hour. All they make is chicken wings. Why is that so hard? The wings are good, but I doubt I'll be back. read more

Called at 8pm (past dinner rush, but long before midnight closing). Was immediately put on hold. Stayed like that for 5min, hung up and called back in case theyd forgotten about me. Straight to voicemail. Tried again five minutes later. Still voicemail. Something tells me they're not interested in my money. read more

Customer service is horrible. Slow with getting the order prepared. Workers always playing amongst them selves.

They had more emplyees than customers, and yet I had to 45 minutes to get my order ready. When my order was ready, I had to wait 15 minutes because guy just charge me and went on his business and others employees dont even care. read more

Never been treated so rudely at a restaurant. Ended up cancelling an online order that was not ready in an hour. Manger wouldn't work at my store for 2 minutes. read more

I gave two stars because the wings are decent. The service is not.....extremely slow and the staff is rude.

It is safe to say this place is not what it use to be as far as customer service. I called before I pulled away from where was and I was place on hold. It was raining really bad. It took me 15 minutes from where I was to get to wingstop, still holding the phone. I pull up and there are 2 cashiers and 2 young men at the counter. They had a cup and receipts in their hands mind you I am still on hold looking right at them. I go in still on hold, the one cashier is just smiling and talking to the young men, the young men moved and I step up, I told the cashier o I will just hang up the phone now by this time my phone states 20 mins. The young lady stopped smiling and never said anything just looked at me. So I go hello can you help me like I am the one working. She still didnt say nothing so I go can I place an order she say very rudely after breathing hard, what you want? I said nothing and I turned around and walked out. I called to speak to a manager and I was placed on hold. I watched them no one never said anything but went right to talking to the young men as if I was not holding to speak to a manager. This place is ridiculous!! Every time I go here, I have a bad experience. I will never go back. King of wings or Buffalo Wild wings win!! I wish I could give a half of a star!!!!!!!!!!!!!!!!!!!!!! The other owners made sure they hired people that cared about their jobs!!!! read more