Workers here are BRAVE. I appreciate every single one because every time I come to pick up an order I find them being screamed at and treated poorly by the customers. These customers are the most ghetto and rude. I understand if something was wrong with your order, but it's never that serious to the point of almost fighting the workers. read more

Ordered online and have waited over 2 hours , still don't have my food ready worst service

Always so slow!!! Placed an order at 5:14 pm online for a 7:45 pm pickup. Arrived at 7:50 pm, spoke to an associate at 8:04 pm and was told it would not be ready for another 15 minutes. I know places are short handed, but this could have been handled much better. Management needs to get this in check and quickly! read more

First off I don't need to lie I can afford to buy my damn ranch and veggie sticks!! If I say it's not in the bag it's not in the bag! I shouldn't have to walk back in forth to my car to get my bag of food that's missing stuff to show you!! Ok Police Ranch Officer!!Acting like that comes out if your paycheck. Learn how to read a food order and pack what we pay for!! Last time I visit y'all! read more

I have never given a bad review on Yelp but here we go. We ordered online and waited until the 45 mins it said it would take then my husband went to the store. It was very busy which was fine. My husband checked in with the lady at the register twice in the hour he waited inside the store (after waiting at home 45 mins for the order to be prepared) and she kept saying it wasn't ready. Finally a different woman asked him his name and says "oh it's right here." The order had been ready for a long time, so long that the food has gotten cold, and there was no apology or offer to remake the food. Just handed over a sad soggy bag of cold chicken after he had checked the status multiple times. We won't be back here. We'll find a different place. read more

They never answer phone!! Two thumbs down!!! They also almost get order incorrect! I wish there was another wingstop closer by that actually care about customer service read more

I don't get how they can get my order wrong every single time I mean that has got to be a talent because I don't get how the can mess up the same thing every single time. they have got to remember my face because I always have to come back complain and ask for my missing food. every time I order from this location they forget one thing or another like I am absolutely tired and I will not be coming back to Wingstop read more

Worst wingstop i ever seen. They will lie and say your order is ready in 30 min and make you wait 2 hours then charge you twice when asking for a refund. Never comin back here read more

I ordered on line at 6:40. It is now 8:30 and I still do not have the food. Which I went pickup at 7:30. This is the worst place to get food. They do not know how to schedule cooking pickup times. I will cancel my order and find something else to eat read more

Always behind on the orders. Doesn't matter the day of the week. Always late for pick up!

Waited 2hrs for my order I asked them twice about my order they said they were on it. Another hr passed by and they still said they were on it. I asked the manager about my order because I've been waiting for 2 hrs now he checks and they never cooked it or put my name out. The quality on the chicken is very bad!! Not cooked all the way! You can tell they had the chicken thawed out for a while for the chicken to turn hard and cannot cook due to the meat being in room temperature for so long that is not even good no more. So yes I am very upset about this cause they wasted my time and my money!!! read more

took over 40 minutes to get my food after the 45 minutes estimated time for my order to me complete. cashier ignored me and others while we waited for delayed food read more

It pisses me off just thinking about this place. Slow rude employees. I've never hated another restaurant more than this wing stop location. It should be shut down by corporate immediately based off how pathetic their service quality is. This place is where Overpriced chicken with horrible service gets its wings. read more

This place took almost an half an hour to prepare my food! There was literally on 3 customers in the building! I love Wingstop but will never visit here again! If I could give zero stars I would. read more

Rude staff and manager. Trash and food on the floor. I waited almost an hour for my online order that was supposed to be ready at 5 but instead they prepared walk in orders first. I didn't leave until 5:45. I asked to talk to the manger but she was quite rude and not listening to my concern. Don't go here. Service is unacceptable. read more

Ordered online, was ready on time. Greeted immediately. Excellent customer service, definitely recommend.

Service is bad and food is bad. The only reason I go there is to pick up a pint of their ranch dressing.

Ok so I ordered thru the app and it was done and ready on time just like it said it would be. This is my second time at this location and I haven't had any problems with this location both times I revived just what I ordered without any problems. So I'll be back for more. read more

Wingstop - Gotta get my Lemon pepper. - Chicken Wings Near Me - Mesquite, Texas

I waited 45 minutes for my order! When I asked about it the girl snatched my receipt out of my hand and asked for the original receipt-gee, I don't know this is what y'all gave me! Well who waited on you? The other girl I say. When other girl comes over they search the pickup rack. It was dine in I tell them. Other girls comes back -it'll be ready in 2 minutes she says. 5 minutes later she drops the tray on my table and walks off. No "sorry about that" no "can I offer you a discount for next time" NOTHING. Like their shitty service is MY fault. If you want to get treated like crap, by all means come here read more

Manager needs to train employees at this location attitudes are definitely great but when you are told 37mins it turns into an hr while my food was sitting on the cart getting cold and the guy just said you will be called well bud I asked twice after the 37mins read more

They have the rudest cashiers. They don't even greet you or say thank you after you order. This is literally how they "greeted" me Cashier:Did you have an order? She didn't even say hello and they always look and sound like they hate their customers. They never smile. They just roll there eyes and check on orders. I know they aren't Chick-fil-A but can you get better cashiers with better customer service. Honestly, if they keep these cashiers I won't come back. read more

Always dirty!!! This location has too big of a staff and gets too busy to always be so dirty. No one ever cleans in this location read more

Wingstop - Not very sanitary!!! - Chicken Wings Near Me - Mesquite, Texas

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This place gets worse each time I visit. I've been a resident of the area for the past 5 years and every change they have made to this establishment has just made it get worse with time. Quit spending money on making your place look nice if you're going to take a hit and hire poor customer service to be the face of your establishment. I never once get greeted when I visit, the cashiers roll their eyes when you don't rush giving them your order. They're response to my approximate wait time (after having spent 40 minutes already waiting) was "they're waiting on the chicken"... what does that even mean? When I asked for clarification on what that meant for my approximate time, the employee said "I don't know when your order will be ready" Unfortunately this establishment has now lost a 5 year customer. Bye Felicia read more

Well been here 2 hours waiting for some gd wings.looks like Bobby meets world in dis hoe.

This is the worst wingstop I've been to #1 too many kids working the young Hispanic girl is rude and need another job. When you are paying your money it shouldn't come with an attitude. I was on hold for almost 20 minutes I drove to the store and this girl was on a personal call. When I showed them I was still on hold she looked me up and down like she wanted to say something and God knows I wish she would have. Don't go to this store VERY unprofessional young kids working this location. I will be call someone that care about how they treat the customers. read more

I doubt very seriously I will ever be back into this location! The moment walking in on this visit started badly. 1. The people behind the counter very rude as if you were bothering them. 2. After ordering my order it took 38min to get my order which was a small order. 3. Finally receiving my food I get home (2miles away) everything was cold. It sucks having to warm up chicken and fries in the microwave! I called the store to let them know how bad the food was and was told sorry then they HUNG UP the phone!!!! If this is how you are treated I dont want to give them my money. There are plenty of other places that are so much nicer to there customers and actually care to get you back in. read more

This place is horrible customer service. Went in and ordered a regular fry and honey mustard. THATS IT! 40 minutes passed. And still no order. I asked for my money back. Took them 10 minutes to find a manager and proceeds my money back. And guess what... STILL NO FRY! Waisted damn near a hour of my time. read more

Use to be a good place. Now your Order gets messed up every time you go. I wish there was one closer to me because this location never fails to disappear my family and I. read more

This is literally the worst wingstop I have ever been to! By all means, NEVER choose to east ay this location. Priority is not given to walk ins or orders placed in the restaurant. When we ordered, we were not told a wait time. They did not seem that busy, so I assumed 20-30 minutes. After waiting 35 minutes, I went to inquire about the order. They did not even have or ticket printed to make the order. So the man said it would take 3 minutes, 5 minutes later my fiance went to ask again and he said they were just waiting on the fries (which weren't ordered). Please, if you get anything from this review, order ahead then wait at least 10 minutes past the expected time! read more

Busy location, but after an hour of waiting I've yet to get my order. Sloppy. Unorganized.

The worst wings I've ever had chicken was dry and not seasoned at all. Overall terrible service and even worse food.

This location is absolutely horrible. Every time I have used them they have messed up my order. I am done with them! They are incredibly slow. The drink machine is usually not working correctly or out of ice. Oh, and did I mention they mess up orders all the time? Pathetic. read more

TERRIBLE!!! Ordered online said it would be ready in 30 to 40 minutes went there in 40 minutes waited over 35 minutes and food still was not ready asked for a refund and they told me that I would have to wait 7-10 days and that they GM had to do the refund and she MIGHT BE THERE THE NEXT DAY!!!! I i've had a problem every time I have ever ordered from there I will NEVER GO BACK!!! HORRIBLE customer service as well!!!! read more

I've never had a bad experience in this location. The staff always have everything under control

I ordered over the phone the girl ask me is this going to be a combo? I said no she asked me and dipping sauce I said yes . When I got there it was not in my bag. I already paid by now she woman said let me check your receipt .‍ she ended up not charging me. For one ranch $1.70 I told her if you can't just give me the ranch a mistake that you made. Then I just want my money back. I kept it professional the manager got close to me without her mask I had mines on. I had to tell her to back up I just want my money back. It took me several times to ask for my money back this is cash by the way. Why it have to take me several times to ask for my money back. I don't know ‍ I was thinking they was trying to get reaction out of me . But didn't as a business owner I know the importance of keeping it professional at all times. I had to go to corporate that cashier and manager needs more training. read more

Poor customer service and veerrryyy slow. I was hoping it was a one time occurence, but its the same every time. I would advise you order before you are hungry or take snacks with you to pick up. read more

I ordered the wing combo for 2 and when i arrived to receive my food everything was normal as usual until i got home today and tried my wings and literally spit them out i could taste SOAP in my wings! I figured it may have been myself so i ignored it and tossed that wing away and reach for another and what did you think.. ANOTHER SOAP flavored wing the fries were good and i went to lick the seasoning off my fingers and had completely forgotten about the wing being SOAP i AGAIN tasted the soap in disgust. Down right disgusting will not be returning again, read more

Ordered food and a side of carrot sticks, got home and was missing fries if someone makes a big order Atleast double check to make sure everything's in there because it is kind of annoying going all the way home and missing food you paid for read more

I eat at various wingstops around dfw almost weekly, so I feel like I have a baseline to compare and this one stinks. The ONLY reason they get 2 stats is because the food is fairly consistent with what you expect from wingstop in terms of flavor and consistency. The service here BLOWS. Out of several visits the last year, I have always felt like the staff saw me as an inconvenience. I cant remember the last time one of the cashiers was remotely friendly. Its rare to see a smile, and even eye contact is not the norm. Usually the cooks have tejano music blaring in the back loud enough im surprised the cashiers can hear what customers are ordering too. Who knew wings were the cinco de mayo treat i was missing out on instead of beer and tacos! The food wait time is almost inexcusable. I give them a slight bit of consideration because this location is always busy. However when they moved here from across the street they should have expanded. They KNOW theyre busy. Routine 45 min wait times are not good. Half the time they will say your order isnt ready, and 10 min later they pick up a bag that was sitting there when you arrived and call your name. The really bad part is ive waited over 20 min when i was the only customer out of less than 5 who hadnt received food yet. At least theyre predictable if nothing else. My last visit went particularly bad, and prompted this review. When I was handed my order (over $50 for 3 people i might add) there were so many people pushing up against the counter I almost threw some panties as if i was front row at my favorite rock concert in the pit. It was my fault for doing a quick inspection of the goods and leaving as fast as possible, but i get home and one flavor of wings is completely missing. I call them to see if i left a bag or something and after being on hold for a few minutes the cashier said she ask the cooks if they forgot my wings. Really?!? Thats like taking OJ's word he didnt leave his glove behind. Of course the cook said he checked the order. I could hear their convo in the background because she didnt even hit the mute button. It was pretty much what you'd expect from some fast food employees who assume theyre always right and youre an inconvenience. I could write a novel about this but long story short, the service is bad, the place is WAY too small for the volume of business they have, but the product will likely keep most ( including myself) coming back, even if its reluctantly.. read more

The food especially the supposed to be "LEMON PEPPER" was so awful, I couldn't eat three - I truly forced myself to eat two. Every time I saw their commercial - I craved and desired for some 'LEMON PEPPER' small chicken wings. It is a shame that the chicken doesn't look like the commercial, I was so hungry but was too disgusted with the chicken, that I couldn't do it, I couldn't chew another bite, some of it I just shallowed without chewing because my tastebuds handle it. I don't think it is just this Wingstop - but all Wingstops - my son lives in another state and warned me about Wingstops - my husband purchased these meals - which I know was expensive. I should call for a refund though the food no longer exists. read more