My first visit to Wing Stop. No one spoke to me when I walked in. After several minutes one employee finally walked up to the the counter and said nothing. I ordered and he gave me 2 drink cups. The Coke dispenser worked but 2 employees told me they do not have ice in the store. How can a restaurant not have ice for drinks??? The fries needed salt but otherwise were great. The wings were cooked correctly but had almost no seasoning. I will not be back. read more

I confess to NEVER actually getting all the way home with an order of boneless chicken with Mango Habenero sauce and Blue Cheese from any Wing Stop, before. THIS TIME: - ALL the pieces of expensive, perfectly cooked chicken, were TINY by comparison to previous orders, even from this location. - I used to work in a high-end restaurant; diluting Blue Cheese dressing with too much milk KILLS the tang and flavor, even the chunks. - Even the Mango Habernero sauce tasted weak and a little diluted. NEVER going back to this location. read more

Man Wingstop Madison did me so dirty yesterday night. I honestly don't think I'll ever Wingstop again. The oil my food was cooked in was literally old and burnt and when I got home I opened my boxes to all black and over cooked food. Not to mention they left half my order out. Didn't get my veggie sticks or fries after waiting 40 minutes. I'm scarred. The whole staff need to be trained on what not to serve people and better food skills. read more

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Service was slow bc I ordered inside. I highly suggest preordering. Restaurant was clean and empty except for people picking up food. Wings were tasty. Kinda expensive for the party wings with I guess that's regular now. Good spot for wings to go tho. read more

Tanya is fucking awesome! 1 I was talking smack how slowly the other employee was and she defended her 2 she took charge of the whole restaurant 3 it was magical watching her work. I hope wingstop promotes her. She's amazing. She works hard. I'll come back to this wingstop because of her. read more

Wingstop is always a delight, the food just melts in my mouth and I always feel full afterwards. The food is never late and always prepared fresh, so props to the employees for that and I feel like it's not a judgmental space. read more

Wings are good but despite that, the management and customer service sucks. They stop answering the phone when they get busy and decide to stop taking orders during their posted open hours. We drove 35 minutes to be turned away at the door because they stopped taking orders at 10pm but they don't close until midnight. I won't be back. read more

What a waste of time and money! ordered my food online for carryout. Went to the restaurant and it was very dirty looking inside, I was given my order and cup, went to get my preferred drink and it was out, tried the tea and it tasted horrible. Got home and opened my back to find out that I was missing half my wings. Called to let them know to which I was called a liar and hung up on. Very unprofessional and not the first restaurant in Madison to hang up on me. Very unhappy customer! read more

Service was slow because there was a new guy getting zero help from his manager. Such a good restaurant thrown to waist by people that don't care at all about their job. Orders are never made correct and the food is getting worse every time. Something needs to change or this place is going to shut down eventually. read more

No one never answers the phone. They keep the ringer off. & it's always a bunch of workers just standing around doing nothing.

Here's what happened to my spouse and I, we ordered a bone in hot mild wings; however instead received lemon pepper with chicken that had an expired taste. I spit it out and barfed immediately Their store hours are displayed as 11am - 12am I called 5 times to let them know and no answer. I'm glad I wasted $15 on wings. Wish I could get my money back. Do you not smell your chicken before cooking or check to see if it's even expired?!? Go to Its just wings save your taste buds read more

Wingstop - Expired bad chicken - Chicken Wings Near Me - Madison, Tennessee

This is my local wingstop. If you're a fan of wingstop then you pretty much know what you are getting. Good chicken. Great ranch. And most of the time soggy fries. But tasty overall. This location isn't the cleanest. Nor the most organized but as of late they are hurting for more staff people. All in all it's good. Put your order in online and it'll save you a lot of time... sometimes. I've put an order in before about 2 hours to my scheduled time but still showed up and had to wait for them to cook it. Oh well. You win some and you lose some. Still good chicken. read more

I can't give them no stars so I put one star. We ordered 20 wings at 8pm, it is 10:19pm and the wings are still not here. I would not go here if you are hungry and or care about good food. Addition to this... my boyfriend drove down there at 10:30 to see what was going on especially since we already paid. I called a couple of times and the lines were disconnected. No one was there, they put a hand written piece of printer paper on the door stating "last order was at 8:30" we ordered at 8:09. They took our money. read more

Placed a door dash order...8pm Driver called from the location and told me they canceled my order. read more

They won't even pick up a phone call AND no online ordering, who wants to wait that long in person??

Great! From the time you come in and are warmly greeted until you lick your fingers to leave! First, the guy (Didn't catch his name, but he's Black, stocky, and brown-skinned) at the register had THE best customer service I have ever experienced! He greeted us, assisted us on our ordering (I guess he could tell it was our first WS visit), made sure we got what we liked and enjoyed it, and thanked us for coming and hoped to see us again! Can I say amaze-balls! Thanks to him we will make that special trip, almost an hour away! Secondly, everything was fresh (service was quick surprisingly), the wings, sauces, blue cheese (chunky and homemade), and cooking method were second to none; My toddler (who behaves as a vegan mostly) enjoyed the meal too, so I'm convinced WS is the best! Now, I'm just trying to figure out how we can bring the franchise to Clarksville! #twothumbsup The fries were cooked perfectly too! read more

Wingstop - Lemon Pepper, Garlic Parm, Louisana Rub, and Fresh Cut Fries...Yessss! #goodbluecheese #laismyfav - Chicken Wings Near Me - Madison, Tennessee

First of all - the window and the front area where you order - filthy - sticky floors hand prints all over the window but i assumed maybe it was busy and the haven't gotten a chance to do some cleaning - WRONG - i walk in with my daughter - my daughter places her order - the girl then walks to the back - drops some fries - comes back to the front and goes to her cell phone which is plugged in right there on the front and she is having a conversation and also appears to be texting - i am still standing waiting to place my order - after 5 to 7 minutes the man from the back comes up and asks me if i was there to pick up an order i said i am waiting to place the order - he looks at the girl who is SITTING AND ON HER PHONE - he asked her if she was going to take my order - this girl very rudely comes and says " i already took your order" i said no you took my daughters - she says what ever and says - and i quote "What do you want" i put in my order the whole time she still in the middle of a conversation on her phone and she has a blue tooth in her ear - a couple of times i said excuse me because i wasn't sure if she was talking to me or the person she was having a phone conversation with - she replied and looked at me and said "i'm not talking to you" - wow - i then added to my order a bottle of water - had to say it 3 times - and she never gave me my cup for the soda that came with my combo - so here i am standing there again for a cup - i watched her unplug her phone and go to the back - the man again asked me if there was anything i needed - i told him i was waiting for a cup - he responded that i got water i explained my order - he apologized and gave me a cup - when i go to make my drink - i see where the girl went - the is a space in between the wall from the back and the front and she is in there - still on her phone and appears to still also be texting - i make my drink and sit down and wait - then the store phone rings - after it rang 3 to 4 times - the man said to her are you going to get that - she signed like a 5 year old and went and answered the phone - and was even more rude to the person on the phone saying over and over again no they aint here you have to call back tomorrow early real early then she doesn't say good bye - have a nice day - nothing she hangs up the phone and laughs - not over with yet - i then do the survey from my receipt this morning - very unhappy - after i was done about 10 to 15 minutes later i get a call i am assuming it was a manager - i tell him all of this - and i tell him i want my money back - he cant find my transaction and they don't like to take card information over the phone - he keep asking me for a series of number that are not on my receipt - then i have to hear about how she has a lot going on in her life - while i appreciate that - how is that my problem - i am a customer - and expect some level of good manners and professionalization while in the store - the man offered me a free meal - i live 3 hours away - i am not driving 3 hours for a meal - and honestly the food wasn't the problem - it was the level of non existed service - the conversation ended with he will be talking to her and that she wont be doing all those things any longer - okay - well i am happy for the next customer that makes the mistake of going to that location but how does that help my experience - still unhappy and feeling that there was no resolution i went online and found an 800 customer service number and spoke with another rep - i again requested a refund and put in my complaints - i again got NOTHING - they will talk to her and he will forward this to upper management - this company seems to not care about customer service and or the customer being happy - so if i would to ever go to another Wingstop - definitely not this one - should i ask the person taking my order if i am interrupting their personal private lives before they take my order - and should i say " no ill wait till you are done and ready to take my order" terrible - horrible - NEVER AGAIN read more

I've eaten at Wingstop's all across the country and this is by my far my favorite one. I always order Cajun and this seems to be the only one that gets it right consistently! read more

Wingstop - A regular at Wingstop and absolutely love it! I get the Cajun and they are always delicious and fresh. - Chicken Wings Near Me - Madison, Tennessee

Oh my God, these wings! They're SO good! Was out shopping at next door Old Time Pottery and decided to give Wing Stop a try. I pulled up Yelp reviews and the issues seemed to be the wait and the employee's attitudes. Only three reviews though, not a great indicator of how it would or could be. Went inside, three people ahead of me. Good sign! I hate when places are empty. Anyway, the employee taking orders could definitely use some work in the communication department. He was trying, but I had a hard time understanding what words he was trying to say. Place was clean and my 15 piece wing combo was cooked to order so it took 10-15 minutes tops. I don't mind that kind of wait. The wings though. The wings were incredible. Initially, I was slightly disappointed in their size. They're smaller than the giant wings you see at BWW or Hooter's. But the second I bit into the Louisiana rubbed wing and felt the delicate crispness of the outside meeting with the tenderness of the meat, I was in literal wing heaven. I savored every bite of that one. Then I tried the Garlic Parmesan. It literally had grated Parmesan cheese sprinkled all over the pile. Incredible. My wife and I went back and forth between the flavors until they were gone. We live in Mt Juliet and there is nothing even remotely comparable to these wings anywhere near us. We will be back, next time we have a craving for wings, we will definitely be back!! read more

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food was awful. picked it up and forgot to check it before heading home. only live 3min away. food was cold and tasted awful. don't waste ur money here read more

Came in late on a Friday, the place was busy but the line moved fast. Staff was friendly and location was clean. I was craving their cheese fries, which they apparently changed the cheese for since the last time I had them. The fries were really good still though. Would come back again, especially to try the Cajun loaded fries. read more

Wingstop - Cheese fries - Chicken Wings Near Me - Madison, Tennessee

Waited over 45 min for an order of 10 wings and it wasn't even busy. Watched workers have attitude cause a customer asked for extra ranch. Watched as 2 of the workers smoked weed right in front of the front door. Also watched a worker hit in pretty much every girl that walked in, then talked to another worker about how ugly one of the girls was, in front of customers. Loud music blaring from the kitchen loaded with slurs and curse words. Idc if you curse and stuff, but no one wants to hear all that I'm a restaurant. Anytime any customer had a complaint the moment they walked out the workers would trash talk them. Overall terrible Wingstop, don't recommend this one to anyone. read more

love this place love the energy love the staff the night manager the white lady not sure her name love her vibe an always makes sure I'm not forgotten when really busy read more

Terrible, chicken was raw. Had to go back and I was told 20 min had to wait an additional 45 min when I arrived.

No one ever answers the phone. They keep the ringer off. & it's always a bunch of workers just standing around doin nothing

They have messed up my order a few times but food is always fresh I love it and I always go back mostly teenagers working in there need more training coming from a old old employee from long ago staff not ran the same from back in days read more

Third time. No charm. I keep giving this location chances. And each time they get worse. Order is never right when I arrive, and the employees are MISERABLE people. If you hate you job so much, just quit instead of spreading your misery to paying customers. Also, they never have napkins. Today they didn't have lids for drinks. The dining area is absolutely disgusting. Don't touch ANYTHING inside. So over it. read more

This is the worst Wingstop in Madison it's the only Wingstop nearby so basically they get business because they're the only ones near by horrible customer service horrible to pick up the phone and they're horrible with your orders never get your order right you always have to check the bag before you leave to make sure everything is in what you order they only get one star because I have to put a star read more

In contrast to the less-than-acceptable Wing Basket, Wingstop is generally on-point if you know how to order. If you want crispy wings, you better ask them to write it on the ticket. Check your bag depending on what you ordered, as they will mess it up... nearly constantly, unless you're very specific... There are certain staff that are golden, reading tickets and getting it right every time. But I've had to start placing phone orders instead of doing everything online due to their inability to read the ticket and follow through appropriately. I'm not ever going to yell about a wrong order with my wings, but I have seen people blow up. And if you can't pay attention long enough to do the order correctly, maybe you shouldn't be working in service. All of that being said, no one has ever been rude to me or done anything off color. Generally good flavors, crispy delicious wings that are done right (like I said, if you know how to order them crispy), and Spicy KoreanQ. Did I mention Spicy KoreanQ? It's probably the best idea Wingstop has ever come up with and they're still reluctant to make it a regular flavor. It fills the gap between sweet and spicy, with not too much of either. Give the customers what they want... In short, be very specific when you PHONE IN your order. Tell them to write specifics on the ticket, otherwise you'll surely be disappointed when you go in. There are a few superstars in there, but you'll most likely get someone who isn't paying attention. read more

Those people in there, more specifically from today, got to be simple, stupid, or slow. You have a store full of people and you tell everybody their food isn't done. Mind you, I ordered my food about 30-45 min before getting there. Then when you start packing up food and getting orders done, you would think they would call out the names on the order for us to get. Nope! They got a shelf full of competed orders and we got to go up there scrambling tryna get our orders. It already looked like Holy Moly Donut Shop up in there. I'm going to have to do a lot of praying over my food before I eat it! This was a whole mess! read more

This is what I've been waiting for!!! Finally a good wing spot in Madison. I just tried it for the first time and was super impressed! It's clean with awesome aviation themed decor. The wings were big, tasty, and fresh. I tried 4 flavors all of which were great. The seasoned fries were out of this world and you could see the entire process of prep from the table. Nice beer selection as well. The cook came out to the table to check on things and was very friendly. The prices are on par with most wing spots but their product is hands down better, I will definitely be back! read more

Wingstop - Chicken Wings Near Me - Madison, Tennessee

I called in this store to order food after 3 times if calling because the employee kept hanging up on me, third time around the so called manger who wouldn't provide a name neither would the employee says just make a complaint we don't care. He didn't apologize and you can guarantee the thousands of dollars a year we spend at this company will he spent some where else now. I never had an issue with the store above my house but this store that girl don't need a job. Neither does that manager. I'll be sending this into the BBB as well as putting the word out there. One bad employee leaves a sour taste in plenty of people's mouth. If something is done about this and I'm made aware of that I may include that in my reviews. read more

STAY AWAY!! This is the absolute WORST Wingstop around, and the owner has been told directly. He doesn't care. He shouldn't run a business. 1. The employees are shitty. Rude. 2. The food is never actually hot. Always cold. 3. The fries are soggy, no matter how you order them. Well done or not. 4. They like to randomly close early, and claim employees just walk out. 5. Tonight we call, and they are out of traditional wings. We gave in, and ordered boneless. They call right back, and say "we are also out of fries" like what??? LOL. This place is a joke. Save your money. read more

Easily the worst Wingstop I've ever been to. Slow slow slow slow, workers on phones or joking and laughing with each other instead of working. Place needs serious help. Some guy walked in that knew the worker and they grabbed my wings and gave Em to him without thinking I'd notice. Absolute joke. read more

Long wait for carry out. Soggy fries. Wings were decent, but not as good as other locations.

Soggy fries despite ordering extra well done. Soggy chicken. Don't go here. I'll never order here again. 0 stars based on food quality

Hot wings had no flavor at all. Only good thing was the ranch. It's not hard to make buffalo wings- especially if wings is in your companies name read more

Worst service EVER! I wanted to spend Valentine's Day with my kids so I ordered online at 3:30 pm for a 7:00 pm pick-up, left work early and arrived on time only to find the staff looking like deer caught in headlights when I gave them my name. They finally found my order ticket but HAD NOT EVEN STARTED MY FOOD! Told me I had to wait 9 minutes AND gave no apology for being super incompetent! 22 mins later I finally received my food because another customer complained! Wish I could give zero stars! read more

I still can't give Wingstop a good rating right now (so the three stars isn't for them), but I will say that *two weeks later*, someone in upper management in TEXAS did get back with me and, as much as it possibly can be, a satisfactory resolve has been made. (And he was NOT AT ALL pleased with what I shared.) Moral to the story---don't tolerate poor treatment and KEEP CALLING the customer service line until you get a call back. Tenacity is required but (hopefully), it pays off. read more

If you want wings don't come here. So small... literally 30 of them would equal 10 from any other place.