I have been ordering from this location for 2-3 years now. I am so tired of reading poor reviews. They are always slammed and work so hard. The wings and customer service are fantastic! You must get their ranch, it is the best. Support this local business, they deserve it! Keep on cluckin, Wing Stop! read more

Asked for extra seasoning on fries, gave us no seasoning instead. Also forgot a whole 10 piece.

For lunch today, we decided to make our first visit to Wingstop. We did our order on their website and when we arrived our order was ready. Since they do have dine in available, we ate our lunch there. My wife had a chicken sandwich, and I had an eight-wing combo. For my flavors, I chose Hawaiian and Garlic-Parmesan. We shared the French fries that came with my combo. Everything was good, but I have never been a big fan of wings. I guess the wings are too similar to chicken breast meat, and I prefer the dark meat (drumsticks and thighs). Nicely decorated interior. read more

Wingstop - Entrance - Chicken Wings Near Me - Las Cruces, New Mexico

bad service. I got incomplete order. I tried to get refunded for that order and never get it.

Pissed off this is the ! 2nd time they don't bring my order complete! And I give them a call to let them know to not forget and they do !

Honestly this has to be the worst restaurant I've ever been to. Zero customer service, massive wait times, smelly, dirty, and just no consideration for the customer. Don't make the mistake of coming to this location. If I could leave less than one star, I would. The only positive thing I can say is that there is one employee that has great customer service. But even then, the manager has openly spoken poorly of that employee. So my only confusion is how this place is still in business. I hardly ever leave bad reviews, but this just can't be ignored. read more

a joke. I never ever go here anymore because the food fucking sucks. It's always cold. Went in today to get fries and they gave me some old fucking cold fries so I went back asked for new ones and they gave them to me without a bag and I just left. Y'all need to tighten up. Respectfully. 0/0 read more

Got my order completely wrong. Didn't even get the flavors right. Got bone-in on my boneless wings. Terrible experience. read more

I love the service extra kinda hot food the fries are so good my favorite wing is mango habanero they always come steaming hot great flavors I love wingstop in Las Cruces read more

The food is good, when you put in a mobile order it's faster (about 35-40 minutes) and when you walk-in, it it's about an hours wait. The wait makes the food worth it but the service is horrible. The workers are passive aggressive and they always seem to be messing around in the kitchen. That's not to say that you can't have fun working but not at the expense of you hating your job and the customer when you have to actually do your job. The food is good and the workers bad...pick your battles when you come here. One time I ordered a basic order in the app (said it would be ready in 30 minutes) and went to pick it up 35 min later and had to wait another 45 min because half the crew was just sitting in the kitchen with their arms crossed. read more

yeah your food fucking sucked and I'm not sorry. first of all it wasn't even tossed literally none of our wings were tossed the garlic parm only had parm on them! how can you mess that up it's such a simple job. service was honestly okay she wasn't rude or anything but my wings fucking sucked they were also cold as fuck. the ambiance also sucked IT LITERALLY WAS WAS SO GROSS IN THERE. it smelled bad and there was trash on the floor. read more

Judy Ballinger phoned in my order got it 1jr 10 min later never seen such horrible service. people coming in way after I got there receiving their bag of take out but not me! messed up the order had 3 choices of flavor only got two then gave me I'm sure someone else's bone in order. our fries were way over cooked almost burnt asked what they could do to make it better i said part of my money back oh no cant do that gave me classic 6 pc booklets & 2 brownies!!!! haven't been there in a long time probably be a long time again. cooking area was dirty & showed no care attitude. someone needs to come in & straighten this mess out ! read more

After placing and online order , waited 2 hours and order was not ready and no refund said I had to wait 10 business days ! no food and not even an apology, worst place ! read more

we were told 1 hour till ready. we arrived to wait 15 more minutes. we get home and our hot wings barely have sauce, fries are dry. no straws for drinks. the place was remodeled, but no improvement on service. read more

Wingstop - Boneless wings. Where's the sauce? - Chicken Wings Near Me - Las Cruces, New Mexico

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This Wingstop is in a bit of a weird location, sandwiched between a funky bike store and a Lowe's grocery store that hasn't been updated. But once you step inside the Wingstop, it's a completely different environment! It is one of the best decorated Wingstops that I've been in! They had the AC at the perfect temperature and fun specials done in chalk on their fridge. The staff was really friendly and happy to help. We placed our order online and it was fresh and ready exactly on time! The order was 100% correct, even down to my request on dips! It was so easy to go in and pick it up but the place looked so fun we were tempted to stay! Loved this location! read more

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I called after leaving work at 6 PM to place an order for pick up. It took me 20 minutes to get here from my job. I get here and I'm still on hold the girl that answers the phone is also at the front desk and there is nobody in front of me, she asked how can I help you? I said first I am still on hold her phone call. She has me on hold for 22 minutes. She said I don't have time for this shit. I have to use the restroom and walks away for me before you're getting my order, another Customer Service rep help me takes my order. I asked for the manager he told me he's in the back working. I asked him to please point him out so I can speak to him with 11 employees working. He is the heavyset guy wings in the bowl immediately noticed, he is eating and flipping wings to season them in a bowl with the other hand, throws his wing in the trash and then grabs his soda on top of the counter where they are preparing. Our food takes a drink takes a drink and continues to box customers, food. I immediately said never mind and just sat down to patiently wait for my food which is a 10 piece combo that is supposed to take an hour and a half. I'm sitting here the cashiers at the counter are all also eating and taking peoples orders, washing their hands, never wearing gloves, never using any sanitary manners to avoid the spread of germs This has been one of my favorite restaurants since coming to Las Cruces. It's a shame how there's no Customer Service no work ethic and no respect for preparing someone's food without the threat of cross-contamination. read more

Placed an order online and paid for it, with the expectation of my food being ready in 30 minutes. And entire hour later, I'm told my order is 5th in line and it would be another 15-20 minutes. I wasted my time and gas driving across town and requested to cancel my order. I was given a blank receipt and told they needed to text a supervisor in Santa Fe and they would Need to refund my purchase, that would take 5-7 days.... What a waste of time and inconvenience. read more

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Waited 2 hours for cold food, missing 5 wings, and received soggy fries. Called management and was placed on hold for 20 minutes. I eventually was offered a refund or a meal credit. When I went back to claim my meal credit, I Waited 2 more hours for the same situation to happen... very disappointing. You're better off giving your money to the small business next door, roadrunner pizza, who has great customer service and tasty food! read more

If you want wings Sunday order them Saturday then you might just get to eat them. This place takes hours to fill one order. Super backed up on orders everyday. Not enough staff working. If you walk in be prepared to camp out or eat something before you get there. read more

I ordered online ahead of time, and when I get to the store it's not even ready. Had to wait another 15 minutes, to walk back in and still wait. This is horrible service, the El Paso locations are never like this. I might start getting wings from somewhere else if this keeps happening read more

They take forever and they suck at their job, shouldn't take over an hour for some wings, the employees just lag the whole time and act like they hate their job, I went today after placing an order at 8:15 pm and being told on the app that it would take 30 minutes after showing up i find out it was going to be another 30 minutes. there was 6 people making wings slow as hell, i under stand being short staffed but I was watching while they were laughing like this shit a joke, they hire bums there apparently. i didn't get my food until 9:55pm, hire a better staff. The food is good tho so it gets 1 star. read more

If there was an option to give 0 stars I would. For a fast food chain this is absolutely absurd. I work for doordash and had to wait over an hour for the order. Making me extremely late to my delivery. I called my dasher support to see if they could compensate for my time wasted and they called the Wingstop. The Wingstop associate told the doordash agent that it had been ready for 20 minutes. This is not true as I had said. I waited over an hour. So they either lied to me about it not being ready or lied to the doordash support agent, which makes me look bad. Either way. I do not recommend this Wingstop to absolutely anyone. They are terrible read more

Do not get the food they take forever to get your food. Go to chick fil A Im trilling you.

Love Wingstop! The wings and fries are always hot and fresh! Ordering online is the way to go! Hot and Fresh and by the time you get there to pick it up it is ready! (The fries are awesome) the lemon pepper wings are mfavorite and I haven't found any other wing place that has wings as tasty as wing stop! read more

I placed my order and it was said to be ready at 5:39 and it's 5:54 and yet nothing! A lady came to place an order because her phone wasn't able to get her inking order and the lady came out and yelled at her saying "you're going to have to wait, we are busy and you can place online order, I don't have time for you!" And went inside and ignored her. The lady ended up leaving. I understand they're busy and all, but the customer service they're giving is just plain rude. read more

I've lived in Las Cruces for years, and this location always takes over 45 minutes for the smallest orders. All the staff is joking, and no one helps at the cashier. Staff is rude when you demand accountability. Very sloppy ran business only because they are the only Wingstop in town read more

Zero stars They can't transition product properly should stay as Wingstop or shut down read more

Wingstop - What thigh can you see? Horrible service do yourself a favor and don't have it delivered I waited over an hour and nothing but fried flower - Chicken Wings Near Me - Las Cruces, New Mexico

Went to get some wing for me and my family preferred them by phone at 10:21 it's now 11:20 I been waiting for 30 wings

been ordering online an it makes me wait almost an hour and when i get here they add more time to the waiting. the customer service could be better. read more

This use to be our favorite place. Our order took two hours. Once we got our food it was cold and extremely salty. We also received the wrong order.We received all boneless wings instead of a combo of both.We couldn't eat the wings they were too salty. I can't believe how expensive this was considering what we received. Find another place to eat this store has gone downhill. read more

Worst service ever!! We placed an order, two chicken sandwich meals with a side of corn. The cashier said it would be 35 min, we ended up waiting an hour and fifteen min only to get cold chicken sandwiches!! The manager offered to make new ones but we would have to wait another 20 min. We asked the cashier how do you expect us to wait another 20 min while our fries and corn get cold? She looked at us and shrugged her shoulders. This place is not made for people to dine in, it seemed they were only concerned about the to go orders. They did give us a refund but we left our cold sides on the table. Customer service SUCKS!!! The only good thing about the place was the music they were playing. If I Could give them zero stars I would! read more

this was a terrible experience I was starving and came in looking for delicious wingstop and was repulsed from the service and wait. there was A COCKROACH ON THE WALL AND CRAWLING TOWARDS ME OK THE FLOOR. we waited 1 hour for 10 wings. read more

Got such bad food poisoning from you all last night that I will never eat Wingstop again, maybe even wings in general.

I've been to this wing stop twice. First time, it took 1 hour and 40 minutes for my order to me ready. This time (07/31/2022,) it took over 2 hours. Ordered at 7:05 online, said it'll be ready around 8 p.m. Because of last time, I called around 8:00 pm to make sure it's ready before I head over, the person over the phone told me it'll be another 20 minutes from 8pm. Went to Wing-stop and got there 8:38 pm - the guy who helped me said 15 to 30 minutes left. I told him I called at 8 and was told 20 minutes. Entire time he was flirting with me and got rude when I ignored the small comments he kept making to me. At the end, I tapped my card to pay for it, I have no clue what he said to me but he got rude about me tapping my card. There were no signs, he didn't tell me not to tap, but he was saying something under his breath that I ruined it for the rest of the customers or something. I have no clue exactly what he said, I asked him what was going on, what he said, and he didn't want to answer me, he just said, "never mind." Didn't get my food until 9 p.m. I should have just canceled it. I work in customer service, I know it can get slammed and guest have to wait but this was a bit too far for me. read more

Loud, slow, rude. About average menu....mixed results on quality. Below average service. Don't expect to hear the people with you because the music, tv and other sounds are off scale loud. I'm done read more

If you're willing to pay $20+ on only wings and nothing else and wait two hours, this is the place for you. Placed the order at 6:08, given the estimated time of 6:50, we left our place to go pick it up at 7, and ended up leaving at 8:30 without our meal. They did give a refund which was appreciated which will be received anytime between 1-3 business days. Unfortunately this is not the first time this has happened. read more

They took forever with the food nd I understand it's a business but there was 6 people sitting in here before I walked in nd everyone's gotten there order expect me they keep handing out others orders when they've arrived after me read more

I understand that businesses are having to operate differently right now, but it's been at least a month to figure out how to run maybe a bit more smoothly. With that said, we placed an order at about 5:50 pm, got an email it would be ready in about 20 mins, it usually takes longer anyways, but we waited for an hour to get our food. The whole thing is also set up badly. They have two tables set up saying prepaid or not prepaid, and you can't prepay on the app, then you check in/pay, go back to your car or stand outside and wait. You can do much better than this Wingstop! I am highly disappointed! read more

I used to loveee Wingstop, but something has changed drastically. If you place an order, expect at the LEAST a 30 min wait on top of the original time for it to be done, also expect less fries and skimpy sauced wings. I hope the flaws are just a result of Covid, I don't think I will be going anytime soon..! read more

Used to love this place but have gotten food poisoning the last 5 times while eating very dry and flavorless food. Must order 2 hours ahead and still get a late order. Will forget your condiments and drinks. They don't update their online menu and you have to call the place to verify if they have certain things like the cajun corn. read more