We didn't get to order because we were blatantly ignored. My husband stood at the counter waiting to order. No one addressed him or asked to take the order. Two employees walked out from behind the counter, walked past us, opened the door, lighted cigarettes, and continued to smoke. That'a when my husband walked out. I would not recommend this place to any of my family or friends. Poor customer service. read more

Cold food and horrible service waited 30 minutes to order when nobody else was in the building

If I could give a 0 rating I would in a fkn heartbeat! For a 55$ order plus tip, im extremely pissed. I get it takes time but 2 hours n the store is closed now..thats a bit extreme. Never recieved my food. Called the store 15 mins before they close and a kid tells me to call uber eats and they dont accept calls anymore! Go to their app..n look at that the bot only helps with live orders and since I ordered directly from WingStop online I can't get help with Uber Eats so how am I going to get my refund now... $55 ​​ read more

Fresh and hot wings. Great flavor and quick service. The restaurant was clean and the people working were really nice

I am a big fan of their boneless wings with their mild sauce -- very juicy very tasty. I was not so fond of the bone-in wings they seem to be a little dry and crunchy which is not how I like my wings. But you can't go wrong with the Boneless, they are yum! Try and see if I'm not spot on! They are now one of my favorite places for wings. 10 piece is my usual order but can't ever finish it! read more

Wingstop - Boneless with mild sauce...Oh happy day! - Chicken Wings Near Me - Hamilton, Ohio

See all

Not happy! I had to update! The general manager Curtis stated he'd refund my money for their huge mistake. I ordered off their app but DoorDash or GrubHub delivered it. Stated 5-7 business days for the refund. I mistakenly believed him. We ordered BOGO chicken sandwiches with free delivery. Wings and fries. The wings were delivered not the sandwiches and fries. I called him back he stated order again and I'll send it over. Just what we didn't get. I did an accidentally ordered the 2 Sandwiches again and fries. PAID FOR 4 Not 2!!! Plus paid twice for fries! Not GOOD General Manager Curtis! $70 for was to be at $45 bill!!! We won't be ordering from your restaurant again. Sad because WingStop has amazing food! I'll try another location! read more

I LOVE wingstop... but this location was so disappointing :( The fries were so soggy and undercooked... they tasted like raw potato. The chicken was overcooked, and SO dry. The employees weren't paying attention and left orders (including mine) sitting on the shelf for about 15 minutes while myself and other customers were waiting for their food. The ranch was great! I do enjoy wingstop, but this experience made me not want to come back to this location. read more

Their soft drink machine was out of order, and they still sold meal combinations that included a beverage. Boneless Wings and classic wings were needs management help and a cleaning read more

So delicious! Workers are quick and nice and the place is usually clean! love it 10/10

Well, the rest of my order was right. My wife and I just got back in town and we're hungry so we re-ordered the order that we had last night. Her wings came in with the right sauce, but mine did not. Not only was it not the right color it had heat, and I don't do heat. I always do Hawaiian which is an awesome sauce. I don't know why it changes from day to day, but I'm going to bed hungry to night. Actually, that's not true. Thank God for carrots. read more

I called in my order and it was oh so wrong...... I had two orders.... she gave me only one Order of wings and one order of thighs but she did give me my two orders of french fries .... I was to far from there to go back read more

This place is the worst I will not order from them again. I keep making the mistake of ordering delivery from them and they are ALWAYS missing something they won't send what you are missing you have to go pick it up. Which defeats the purpose of delivery. I'm sure they owe me a entire family dinner by now. read more

Horrible service. I placed my order and was informed it would take twenty three minutes. Waited outside to allow proper social distancing. After 25 minutes went back in to check my order status. Was informed by staff to allow 6 more minutes for them to complete my order. After waiting an additional twenty minutes the staff informed me they accidentally gave several orders to wrong customers. My order was among the several lost orders ! Therefore, After waiting 45 minutes I never received my order. The staff said they refunded my payment back to my credit card. My bank informed me they never received the refund. Never received my order nor my refund. Screwed! read more

Good wings, enough said. Meaty, crispy and hot when we picked up. Price is a bit high, but in this instance, i think you get what you pay for. read more

All of orders were placed "to go" On our first visit we ordered boneless wings, they were good but very inconsistent in size - some were nothing more than a sauced piece of breading. Second visit we decided to order tenders instead of the boneless wings - they are a little more expensive but were consistent in size and we felt they were worth the price difference. Now for the "but", they left out all of the dipping sauces. Attempted third visit. Both the previous orders were placed online but this time we tried to place the order by phone. The call was answered and I was put on hold...I hung up after 12 minutes. Three strikes... read more

Came to pick up and deliver an order that was placed before I had arrived. I am formed an employee who I was coming to pick it up for and was told it would only be a few minutes. Well after 30 minutes of waiting I saw several customers come in, place an order, and leave with it in no time and i even saw employees just standing around so I talked to another employee and asked how much longer it would be since I was already running behind and they told me that they were just starting on it. Honestly this is the kind of stuff that ends up screwing over a lot of Dashers and ends up getting us bad reviews. Good luck to anyone who come to deliver food or even order it at this location because honestly this place is horrible. read more

Wingstop in Hamilton Ohio is a nice, clean place I just ate there today and the wings was good, people was nice and the place is very nice and clean. The food is great and the hospitality is great so far. The prices are reasonable. The area though around the area is no good. But I enjoyed myself at the restaurant. read more

Excellent customer service. I completely changed my large online order after arriving at the store to pick-up food and they were very professional and took the time to make sure the order was correct. Food was delicious as usual! read more

We love Wingstop. Good flavors and great fries. Hamilton location is small - we get to go. Colerain location has a lot of seating so we'll dine in. Staff is friendly. All locations very clean. read more

This place has a ton of potential. The wings and fries had a great taste but they were not done all the way. The fries were soggy and the breading on the wings was not properly done to a crisp. I feel that if the owner was to make a presence in the kitchen and was to implement some rules about the precise quality of food, this place would be 4-5 star joint. read more

Visiting fromTX (this place is based in Dallas and get them all the time there, definitely better BW3's), I don't know if I would order them again, if this was the first time getting them. Picked the order up and walked out, after walking out, I realized the fries were not in the order. I went back in and they said the fries would be ready in a few minutes. They knew I walked out, so the employees not saying anything really irritated me. I know this place is new, I would expect better customer service. Told my family that I was visiting, to try them again, I don't know if they will. The wing style was not up to par or was not similar to the style back home. I would recommend that Wingstop have some quality control in place. read more

This evening I ordered Wingstop through door dash and when I got my food delivered I noticed that there hair in my food. I tried to contact the store and when I told them about it, they basically told me that they can't do anything about it!!!! How can they tell me that they can't do anything about it when it is clearly their fault? Lack and poor customer service they did not even offer a partial refund, did not even apologize, the food was sub par, and I did not even get my order of veggie sticks!!! read more

Ordered thru Wingstop website (door dash is a joke), GUESS WHO DELIVERS FOR THEIR WEBSITE! This is NOT listed, otherwise we wouldn't have bothered. Ordered $60+, got half the order delivered. Called 3 mins after the driver dropped off the order, and was immediately put on hold, waited 12 mins and "talked" to Sabrina(rambled over the top of me without even listening to me), told me too bad call door dash and hung up. That's how I found out the website uses door dash. So I called doordash. Got hung up on. Went to chat on door dash. Spent 18 mins on chat with Bijay who passed me off to Arish who then chatted with me for another 13 mins told me to call the store because using the website made Wingstop immediately have the money so doordash can not request a redelivery or give a credit. So it is now 9:12pm, half my family hasn't got their food, no food is being sent, no refund/credit is being sent. NOT ACCEPTABLE IN THE LEAST!! I removed my previous review because that was when Daniel was in charge, and it was GREAT! Get the trash out of there and maybe the service will improve!! read more