Worst Wingstop ever. The customer service is horrible, and the people who work here have no manners. I love Wingstop and this one always seems to be a miss on the food. The fries are always soggy and undercooked. I placed an order over the phone, and they gave me a completely wrong order. We had to drive all the way back to pick up our now cold food. Horrible. Just horrible. read more

Very rude and unprofessional. Allowed people to come Inside w mask halfway off face. Unpleasant lady at the front working register w dirty hands. They seem bothered when placing an order read more

I've been to Wing Stops before, here and in Las Cruces NM, and I always come out of there with the same feeling--somehow, there was a disappointment, but I can't seem to put my finger on it. The sauces are pretty good. I tried the mango chipotle today, and it was great--spicy/sweet the way I like it. The Hawaiian was my other selection, and that delivered on the tanginess. But why did I leave there feeling somewhat let down? Here are a few possibilities: 1) OK, first off, their dining room sucks. It's like they're trying to encourage you to get their wings to go. The main dining area is a narrow hallway with a bunch of two-tops thrown in as almost an afterthought. Not much to look at aesthetically, except for some of their promo graphics. 2) The boneless wings themselves are small. I really didn't feel like I got my nine bucks' worth. Mickey D's Chicken McNuggets seem bigger than these. 3) Their fries are truly meh. Soggy, gray, and over-seasoned; they did nothing to enhance the meal. I really want to like this place. I love wings, and love the variety of sauces. But every time I enter, I leave Wing Stop somehow unfulfilled. I'll be back, of course. Today's experience was a solid three, but the staff was so nice and courteous, I bumped it up a star. Happy New Year, Wing Stop! read more

Wingstop - Boneless wings--Hawaiian, ands mango chipotle - Chicken Wings Near Me - Georgetown, Texas

Completely understand the problems with staffing these days. However, ordered in advance, only one table with people there and about 8 to 10 workers. One couple in front of me, the woman absolutely could not make her mind and keep changing her order. Part of the reason for that was the cashier kept suggesting different things and then telling her they were not available. After five minutes of this, and no indication they were slowing down, had to leave. A shame, used to be one of my favorite places in Georgetown, I won't be going back. read more

This place sucks. They never answer the phone! It's always a two hour wait for chicken wings that are already pre fried! New management please!!! Or just shut it down if you don't like having customers! read more

That was the best chicken sandwich i ever had. it was worth the wait. That sandwich was crispy and spicy, and the buns were also nicely toasted. 10/10 from me, and I'm a very critical food critic read more

Pick up, delivery and now going in and taking it go. Each time I have ordered at this location the food has been cold.

How is it on midday on a Saturday the wait for an order is 45 min? And no apologies given. I don't think we've ever ordered from here in the 18 months we've lived here without a ridiculous wait. read more

I've never had a bad experience here in the past 4 years with one exception when they put some extremely spicy wings in my order that I didn't order. Gotta be careful there I guess but otherwise ordering is easy and quality is good. read more

I don't understand why they won't answer the phone. It's usually one group, like tonight ! I've called for over 45 mins once and had to go in to place the order. I called while standing inside and watched how the phones were continuous ignored. POOR customer service!! read more

The BEST wings in the area. Since there has been new management, the quality in experience and product has been excellent. They know Mr. Pickles by face. I order the same things every Saturday around 1pm for football, hockey and UFC. NOW, there are times when the quality is not on point. unfortunately, it falls with the old ASGM's shifts when it's just not quality. Ownership has a great thing going at this location, just don't let the old bad apples spoil and rot the rest of the basket of AWESOME in that bushel. read more

It's called air conditioning might want to turn it on. Has to be 90 degrees in this restauraunt.

We placed a large order (100 wing meal deal and an extra order of fries. There were five large fries in total) for a celebration. When we got home and took the fries out, they were not edible as is, they were severely undercooked and had no seasoning on them. We attempted to reheat/recook the fries since we live 20 minutes from the closest Wingstop and our celebration had already started. Because the fries had to be recooked, we had to warm the wings. At the end the fries were cooked but seasonless and the wings had dried out. Needless to say we are very disappointed in this Wingstop. read more

worse location is georgetown for sure. phone is always busy and then when you do order youre probably gonna have to wait an hour even if you just order 8 wings. i just called right now and the guy said the "kitchen is down" so the employees are just there hangin out. read more

If these were my employees they would all be fired. I understand short staffing, but they certainly are not. They have too many teenage girls that like to play and flirt with the male employees and customers. Staff is disrespectful and will argue with customers about when the food should be ready. Then lie that is being bagged and it takes another 20 to 30 minutes while they are playing around. read more

I work in the area and eat here when I can. I put in a order at 6:05 got there at 6:12 to pay. Waited til 6:40 and finally asked about my order and get my money back. My order was ready at 6:21 and sat there getting cold no checked to see who's order it was or ask me anything. Freaking idiots read more

Best wings out here I swear to god they dummy fire all of they wings good asf Ian even goin cap

Took over an hour to get our food. We were missing fries. Called back 10 times and no answer. Finally got through and we were put on hold for 12 minutes before they answered. They were at least polite and we went back for our fries. The restaurant was empty, maybe they had a lot of phone orders? read more

5 minutes more turned into 20..Told to stand outside when its 105 and no one inside with mask. People working were rude as well.

it says it open till 11 so i call to order they answer just to tell me they're closed if they're closed why answer?! ridiculous!!

if i could give this place 0 stars i would. first off it take two hours for you get even get your food . nothing but kids working and they all have attitude, the place was disgusting from the tables . they didn't restock no straws nothing !!!! read more

Terrible service! Terrrrrrrrrrrrible. Someone quit right as we were walking in and nobody could check us out. read more

I called in an order at 5:02 and I arrived at 5:30 and still not ready! Had to sit there for another 10 minutes before it was ready. And to top it off when I got home my order was wrong! Every single time I go there it takes forever to get your food! read more

I ordered from here last night and this was the worst service we have ever received. Not only were the staff subpar but then our order of 15 boneless wings came out as 15 bone in wings. read more

I've been going here since they opened. They are always very consistent with yummy wings. I LOVE the well done lemon flavored. Sometimes a worker might be moody....so they're human. I'd rather deal with a human than a robot. read more

this is literally the worst wingstop i've been too. i live in georgetown and i would rather drive to round rock or cedar park before i go here. 2 hours for wings when nobody was in there read more

I recently moved to Georgetown and it was my first time visiting this establishment at Wingstop #378 1013 W University Ave Ste 112 Georgetown, TX. Order #900040 5:05 PM. I want to formally complain about the black lady with the white hair ( I do not know her name because she was not wearing a name tag) because of the horrible service and unprofessional manners. I was given the wrong order and the food was stone cold. I came back to the restaurant as soon as I realized they gave me a different order. The lady that I mentioned before kept arguing with me even though the mistake was on their part. I requested the correct order and she angrily took my order and threw it in the trash. I think that behavior was not necessary because the only thing I was asking was the order I paid. She kept complaining to her coworkers and none of them did something to mediate the situation. I am disappointed with this place because you always expect first-class customer service, especially from a well-known establishment. I believe the customer deserves at least respect and a decent treatment when consuming at your restaurants. After all, thanks to us ( I refer to all your customers) all your employees have a job. Proper training, pride, and professional manners are a must at the Wingstop #378. read more

We went here tonight after our other night at Pluckers which was a disaster, I was still craving some wings and figured we could try wingstop.Upon entering we were greeted and the girl at the front counter was nice and helpful, we ordered the 40 piece combo so we can take the extra home, and fries and Cole slaw for our sides, as we were waiting our baby ended up literally getting sick and we asked them to make our order to go, they were very accommodating. When we get home and finally got to eat our wings, They were juicy and not dry like pluckers, our food was hot and we got mild buffalo, lemon pepper, garlic Parmesan and Cajun with fries and coleslaw, everything was great and totally gonna back there! More people should go to wingstop!! The only negative is that this location is small and I had my baby in his stroller because he had been sleeping and we felt super crammed in there, but overall we will definitely go back! There are great people working there and they make awesome wings and sides. Pluckers gave me shriveled up wings! Not going back there, you must go to wingstop! read more

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We've visited Wingstop twice this summer and I'm so happy to say it was a great experience both times. After several disappointing visits, I refused to return but then I heard Wingstop had new owners/management so we decided to try again. The restaurant itself looked much cleaner; the staff looked cleaner and was more polite and professional; and the food was well prepared and delicious! Keep up the good work! read more

This wing place is a potential, even though Buffalo Wild Wings is in the same shopping center it's not like they are doing a great job so far. So wing stop has an opportunity to improve and still maintain the local business, this place needs to schedule more people to attend the guests' needs, can't expect that one person in the front does it all or to be left to the manager, they need to staff up for the business. I like the wings and fries. Sometimes is there's a mess and a hit and miss. But one thing for sure: hot and fresh food, and made right that's a 100% accurate but the fact that they are lacking on some of the business needs is affecting the rest of the great things they do. read more

I'd give it 0 stars if i could. The website doesn't work, the app doesn't work and they refuse to answer their phone. Useless

I've been trying for 5 years to like this particular Wingstop because I love the food and it's the most convenient for us since we don't live in Georgetown. But NEVER in all of these years has this place gotten it right. It's always 1 of 3 things. They forget something, I'm over charged or I place an order and when I arrive they've just started cooking. Today was the finale for me though! I ordered food at 4:35, the website says they'll be done at 4:55. My husband calls because he's standing there waiting at 5:15 and the food is still cooking. I ordered in instead of cooking because my husband's truck broke down at 4:30 this morning and he had to borrow my car unexpectedly, this is grocery day. Since he's off at 4:45pm I thought 4:55-5 is perfect. Never did I expect him to have to stand around and wait. 30 minutes, that's how long it took. Best of luck Wingstop, I'm over you. read more

Food is just so-so. And twice now they have missed an order when work has picked up to go. They charge us but forget to give the food?! I have to give a phone number when ordering and they never call when the realize their mistake. Nope. No more. read more

Worst wing stop ever! Service was fast although when we found out the wings were way too salty(there was so much powder seasoning on cajuns u couldn't see the actual wing) we called to see what could be done only to have to listen to an obviously miserable manager\owner who said there was no way the wings could be too salty because they do nothing to them..... seriously? Wtf? Anyhow so after me being calm and respective and listening to the owner yell at me he agreed to give the money back but only if I were to sign a paper saying I would never come back again.again, WTF? would seriously not recommend this place to my worst enemy. read more

Look, I am aware that wings are probably the single most in-demand food on Superbowl Sunday. I am also aware that I ordered 75 of them. My issue is that I called in my order on Friday afternoon for pickup at 4:15 pm on Sunday, and it should have been ready in a reasonable amount of time. Despite the obvious triple the norm number of crew members working, they took 35 minutes to get the order ready, causing me to miss the beginning of the game. I do not recommend using them for large orders, they just can't handle it. read more

We like the wings and fries, but DO NOT pay extra for cheese fries. You get a styrofoam cup of disgusting cheese whiz stuff. They also always take longer to make your order than it says on line. read more

17 min wait? It supposed to be, but the day we went it was over 26 minutes to where I had to get up stare at the employees. When I got my food they lady didn't even apologized for the longer wait!! It was not even busy either. Never again here! read more

This restaurant has amazing customer service, top notch just like chick fil a. Looks clean and has really good ac. Recommend for people that love wings read more

My boyfriend and I went here one night after the gym to pick up some fast takeout dinner. We got there and ordered at 9:45. We were the only ones there and it took 45 minutes to get our food. The wings were okay but we will not be back because it took so long just to make a few wings. It would be faster to go to the Buffalo Wild Wings next door and have a sit down dinner. read more

Waited almost 45minutes to get my wings and don't even order fries, waaaaaay over salted, will never ever go back