I should've listened to the yelp reviews of this location. I understand that they were understaffed but quality check should be done at all times. I added extra ranches to my order and received NONE. There were no straws available here either. Will not be coming back just mad my money was taken and wasted on poor service. They also took forever to take my order and had to order online since no one came to the cashier. After me, so many people waited a while to have their order taken. Management needs improvement. read more

professional and positive customer service! food was very warm and well seasoned fries.One of the best wing stops I've been too! I came at 5:00pm january 5th and all staff were very polite and worked so well with their customers. read more

I don't do Wingstop often, but I order online here a couple times a month and they always do a good job.

Super slow, employees are very rude, lacks cleanliness. By far the worst wing stop I have ever been to.

Didn't get order right. Place was a dump and the meth head behind the counter was rude

Wingstop is one of those pleasures in every town. It's rare you actually find one that has CONSISTENTLY good taste and service. I got lucky when I started coming to this location. I love that when I place an online order it's ready on time. I appreciate that the wings and fries are 6/10 fresh and cooked well!! I love the weekend crew who tends to be very nice and service is always good. Knocked off a star because this location is in a busy shopping center so it's often hard to find parking. read more

My daughter ordered a cajun chicken online and somehow it ended up Hawaiian chicken which she didn't eat obviously and I took it back to the store and explained it to the store manager and her response was very cold saying there is nothing she can do and that was it. I asked if she could make me Cajun tenders which she said No with a nasty look on her face. Listen up people do not go to this wing stop at El Cerritos plaza. This is the last time I am stepping foot in this store. Wing stop you lost a regular customer forever. read more

DO NOT ORDER!!! The staff only wears mask for looks. While I was waiting to place my order, I stood their for more then 5minutes and can see they over the fryer. The older female that is cooking was talking non-stop. Her mask is under her chin, talking and spiting right over the food. read more

The lady attending us was deep , she was very rude and had an attitude, we didn't like this attitude also when the food was ready we picked up since you couldn't dine indoor and when we got to the car it had all spilled oil since it wasn't closed right read more

Wingstop - Bad service - Chicken Wings Near Me - El Cerrito, California

Staff is friendly but the quality and flavor is bad. I've went there several times to check how consistent their food is and overall it's dry and has no flavor. Just gives you sauce to cover its blandness. And too overpriced for what it's worth. read more

I'm doomed. OK, I was actually really excited to see a Wing Stop opening so close to me, but now that they are open, they will be sorely testing my self-control. I can call ahead and my order will be ready by the time I walk over. *sigh* That's ANOTHER day at the gym each week... Quality and atmosphere are much the same as the other Wing Stop I've been to, which is to say very tasty, well-prepared wings in well-balanced sauces. (I like the Original, BBQ, and Teriyaki.) The walls are adorned with photos and diagrams of historic planes and pilots, and the restrooms are sparkly-clean, large, and appear fully handicap accessible. My only complaint is that they forgot to include the celery sticks in my order, but since it's clear that many of the staff are still training, I'll chalk it up to the kinks every business has early on - they're still in their soft opening; the Grand Opening will be in another week or two. At which point I'll probably find myself surrounded by yet another pile of bones, much like Monty Python's Killer Bunny. Yum yum yum... read more

Wingstop - Chicken Wings Near Me - El Cerrito, California

See all

I'm just here for the lemon pepper flats. Because their wings are super greasy, I don't come that often. But when I do, I have a hard time putting down the wings. Personally I like the rolls more than the fries. Actually I hate the fries and just get flats and a roll and I'm full. They have different ways you can order; in the place, call ahead, or order on the app. Whichever way you order be prepared to wait... a long while since they fry your wings on the spot. read more

I've been craving some hot wings, but I hadn't found a reason to go here until yesterday. We were attending a little party that was only having pizza, which we didn't really want. So hey! Let's go get some hot wings! We purchased the 20 wings with atomic and original hot flavor. The guy double checked that we wanted atomic, and asked if we could handle it. We chuckled and said "of course" as painful flashback's a previous experience with suicide wings came to mind. So we got that and a soda for about $15, so yes, it's a bit pricey. I'd suggest calling in an order if you're in a rush because they take about 15 minutes to make. How were the wings? Not too bad. The Atomic wings were spicy, but not nearly as hot as I was hoping for. When I go back I'll just be getting original hot and maybe some other flavor. The flavor of the original hot was much better than the black peppered atomic wings. I didn't get a chance to try the fries, but they sure smelled good. I also noticed that bourbon baked beans were on the menu and I'll be sure to try those next time as well. read more

I've been here a few times. The last time I ordered: A yeast roll $1-not great Veggie sticks $1-the carrots were "off" in texture. 10 wing pack: 5 lemon pepper wings-ok 5 original hot wings-ok Ranch-good But the workers made my order to go WHEN THE RECEIPT SAID DINE IN. Then they made the next customers order dine in, when they wanted take out. It scares me that these inattentive teenagers are preparing and serving food. read more

Wingstop - Veggie sticks, hot bun, 5 lemon pepper, 5 original hot, ranch $10 - Chicken Wings Near Me - El Cerrito, California

So I came here order food online never been here before this was my first time at this wing stop I was in the area so I was in the mood for some wings . Let me tell y'all I came home and I had to go to the bathroom right after I finished eating this chicken made me sick like so sick from my stomach I had no choice but to write a review because MY STOMACH HURTS! I threw up all the wings I ate I've never thrown up like that and no I don't drink I literally got sick of these wings and I just want y'all to know if you have sensitive stomach you bout to be feeling like crap if they give u some bad chicken I would post a photo because all you see is chicken but is to gross just no like I really don't feel good after eating here sorry but I'm never coming here and I just want to leave this review in case this happens to someone else read more

Awful service! We took our business elsewhere. Went up to the register to order. 3 employees were talking and when I said hi I'm ready to order one of them turned around and said just a minute then proceeded to talk to her coworkers. OMG!!! when walking out one of the employees was picking his nose!!!!!!!!! So happy we decided to leave read more

Wingstop - Chicken Wings Near Me - El Cerrito, California

I remember eating a 2 strip chicken tenderloin with lemon pepper sauce on the side once....though the meat itself was delicious (and fried, head shake....), the small order took forever to prepare, and I warn ya now... don't be in a hurry if you've just gotta have some Wing Stop. The wait almost killed me, being in a time crunch, having walked there, and other boring variables. Place is well lit, windows all around, and I think the damage was about $7. This is not considered a cheap fast food place, but I think the quality of the chicken is nice. Have also tried a 5 wing order before at the Meeker location before that closed, and it would have consistently been rated the same for that visit. Solid. read more

I love the wings here. The wings aren't covered in breading and they are deep fried until the skin is crisp-a-licious! The wing sauces and the dressings are made in-house - and are quite yummy. The french fries are EXCELLENT... and sprinkled with seasoned salt to boot. I stick with Original Hot sauce and the Ranch dressing and I like to get the sauce on the side so the skin stays crisp. My husband is taken with the Garlic Parmesan sauce - it makes the wings taste like buttered popcorn. I eat here about once a week - and I'd be here more if only my husband liked wings like I do. The staff here are extremely nice and helpful... and the restaurant is kept in spotless condition. It's even a pretty pleasant place to dine in - the music is always great - think Buena Vista Social Club. And I always get a chuckle because their sugar packets are from Wendys. The only thing I'm not too crazy about here are the napkins. They use a big roll of unperforated brown paper towels. For such messy food, I'd like a better napkin. I think Wing Stop is an excellent addition to the casual dining options in El Cerrito. This location used to be a tough spot for restaurants - it used to be a stinky Togo's... and then it was a Louisiana Fried Chicken... but the Wing Stop has brought a vitality to the space that was really lacking before. And they're open until midnight! read more

My husband and I really enjoy their chicken tenders with lemon pepper seasoning however the last two times we have gone the place has been absolutely filthy. Garbage all over the tables and floors and workers standing around talking vs cleaning. I requested the store manager's name and called her to notify her while we sat and waited for our food. She seemed concerned on the phone and said she would call the staff however we sat and ate for another 30 minutes the tables and floors remained dirty. We have decided not to return due to the level of filth. If the dining room is this dirty just imagine how dirty the kitchen may be. read more

See all

A long time ago, I used to go home from my high school and pass through the parking lot of a KFC. The smell was so bad, that I stopped eating there, at Churches, and other places that had that putrid, old grease, stank. I only remembered that smell because I wanted to go here yesterday to get some lemon pepper wings. I like the fries (which have sugar on them) and pass on the drink, because I don't drink that much sugary soda. Anyhow, as I was walking toward them, that putrid stank of old grease was lingering around the joint, so I didn't go in because my stomach was turning and my appetite disappeared. Change the grease please. read more

This place does not work for me.. Period. Food takes over 15 minutes for wings and fries and their drink station is behind the counter. The staff are usually in the back so you have to shout "Excuse me" to get their attention to refill your soda. You get a full loaded basket of fries that is well seasoned, and the chicken is somewhat decent, but nothing that really stand out nor worth the wait. The environment of this place is simply sad and by the way, there's no garbage can. When you're done, you have to give the tray and scraps back to the cashier. read more

This was first time trying Wingstop, ever. After seeing all the less than stellar reviews at pretty much all the Wingstop locations I was a bit concerned but was craving wings so in I went, on a weekend around noon. I ordered the medium combo which came with 8 chicken wings (garlic parmesan, lemon pepper), dip (ranch), fries and a 20 oz drink (bottle of water). The person taking my order was efficient. I sat down at one of empty tables. Only two other tables were taken at this time and one was for a party taking their order to go. After a 15 minute wait, my order was ready. I'm guessing from the wait time the wings are made fresh for each order. I hadn't quite expected the fries to be so large. It could have easily been shared by 2 or 3 people! The wings were hot and fresh out of the fryer. I preferred the lemon pepper wings over the garlic ones but both were good. They wings were big, plump and had very juicy meat. The wings were very well fried - super crispy. The fries were good but not great, as they could have been more crisp. In general, the food is on the salty side. I also moved my wings away from the bottom of the basket as I found more than a tablespoon of grease pooled there. It's best to let them drain a bit. This was a lot of food and even though I didn't finish even half the fries, I was full for the rest of the day. For the quantity and quality, I would say the prices are fair. The very confusing thing is that there are no trash cans. There were no signs directing customers as to what to do with their trash. Does one bring the tray back to the counter or does one leave it on the table? One customer ordered his food to go, but ate it in the restaurant. He then dumped his trash in the garbage can outside. Again, confusing. A plus for this location is that it was clean. The tables were all clean, as where the floors. There was no trash, crumbs or food remains anywhere. This location is in a strip mall so there is parking everywhere, although it's very busy on the weekends. read more

Surprised to see all the bad reviews on this Wingstop, this location is great! I mainly order through Postmates or Doordash, and I've never had any problems. I've also gone in person a few times and the service there is good, one worker has phenomenal customer service and is super personable. Wings are great, fries are great. The only con is the drinks, their soda machine seems to be diluted so the soft drinks taste watered down. Love this place! read more

This is by far the worst wingstop i have been to! Now for the past several orders something or the other is always incorrect. This past weekend we placed an order online and it said order ready in16-21 mins. We showed up 20 mins later and the worker there asked what name and my fiancé told him and when the worker Dorrian, said another name back my fiancé said no and spelled out his whole name for him. My fiancé paid for the order and then We were told the order need about another 10 mins fine no issue we went back later. We come back and another worker was there and she kept saying that we hadn't paid for our order. We explained that we paid the other worker. We then had to wait for the worker to return from some task he was completing. When the worker came we found out we were charged for the wrong order. We showed our online order confirmation and the bank charge (because they Didnt give us a receipt) my fiancé asked why it was so much, we found out the worker charged our order to someone else and charged us for someone else's order. When we asked for the right amount and receipt the worker started yelling at us! The other lady worker refunded the overcharged amount, but Dorian, He kept talking over us and wouldnt even let us explain that we placed an online order how do you mess that up and spelled out our name?! The worker became increasingly rude and the other workers just stood around watching. The owners need to really re-evaluate their training and manners of the staff and the quality of the food too. The worker was making rude gestures when there was no fault of ours. The other issue was this worker kept pulling his mask lower to yell at us, which is unacceptable all around. Bad management, bad staff, bad food. Better to take your business else where. read more

See all

I saw an advertisement in the Richmond Costco's business coupon guide that said I get 5 free wings if I mention the ad ... apparently it's not this establishment but they are still reaping the benefits of my patronage. They should have given me 5 free ones on principle ...... Lemon pepper and original are my favorite. I've tried enough of their flavors to narrow it down to those two. (Teriyaki and Hawaiian taste the same.) You can order online as well which is cool. The wings themselves were pretty standard. I liked the fries ... though I had to cook them again to crunch them up. They seem to sprinkle sugar on them which I've never seen done before. They don't give you ranch dressing or any napkins or anything for take out orders ... boo to this cause it sucks eating wings without the ranch dressing. read more

These workers here are the worst, they have the personalities of slugs, and they are so friggin' slow. I feel like I need to shake them by the shoulders to wake them up. Whoever the manager here is needs to be retrained in recruiting and training her/his employees, and maybe give them some caffeine pills to wake them up. read more

Food is always fresh and order is always on time! It's my go to Wingstop! Staff is friendly and quick to get orders out.

Omg don't call this Wingstop after 11 it's 11:27 and I'm literally watching the workers ignore calls

So disappointed. :( The bone-in classic wings are super tiny and super expensive for what you get. And the service here could be worked on... There was barely anyone here and we still had to wait 30-40 mins. I'm also pretty sure the workers were on something... They seem to be really slow and not helpful... Ugh. Never coming back here, even if it was free. Do yourself a favor and go somewhere else. read more

Wingstop - Classic bone-in, Lemon Pepper wings... Super tiny and seriously lacking meat. All bones = no bueno. - Chicken Wings Near Me - El Cerrito, California

Not sure if I'm eating oil or wings. I ordered 10 piece combo and all were saturated with oil. Looks like the employees really hate their jobs or doesn't like what they're doing. They just rush the orders and forget to drain the wings on the fryer and just throws it together just to get you out of there. Definitely unacceptable! read more

Wingstop - Not sure if I'm eating wings or oil? - Chicken Wings Near Me - El Cerrito, California

Under cooked chicken when you complain they asked why I didn't call immediately. For one I didn't get a chance to eat til way after their store closed. I called first thing the next day and I did not receive any concern or apologies just argument. Eat somewhere else next time I'll remember this. read more

Worst service ever. My son had an important meeting an was providing food for college students. 20 minutes before they were scheduled to deliver we received a text from the delivery person the store had not received our order. Funny thing is they did receive my money. Since i ordered it days before, they took the money and would even help us. According to the person, they had no way of looking up our order even if we had the order number from Wingstop. Really??? Don't order, they will take your money and not bring you food. read more

Bad experience without reply after completing customer survey and asking to be contacted as well. Order did not have my additional 5-pack of wings and they did not give us any of our sauces (blue cheese, honey mustard, a couple wing sauces, etc). I also Felt disrespected and unsafe picking up our order without any adherence to their own covid protocol signs on the door. Very disappointing overall. I would appreciate it if this location refunded my missing order or simply re-did our order; but I never did hear back. Bummer deal. read more

There are times when I just crave lemon pepper wings from wingstop. It's true that they don't have much meat to them but most chickens aren't huge with huge wings. Although I've been to other wingstops where the bottom of my wing basket had a layer of oil, my wings here were perfectly fried with very minimal grease/oil at the bottom. The fries were crunchy and a bit sweet in wingstop fashion. The only thing I would improve would be the sauces. My ranch was extremely runny that it wouldn't really stay on my chicken. Luckily the chicken was good without the sauce so I opted to stop using it after my third wing attempt. You will need to wait a little whole for them to cook your order since it is made to order. Their restrooms are also pretty clean. read more

In 3-4 past orders they have screwed up my order. Last two I can remember: One guy, black guy, the conversation was longer than any order I've ever done anywhere in my life. It was like talking to a child, kept making mistakes, kept saying back the wrong thing, I kept having to repeat how many wings of each type for 3 types of boneless wings, and just one blue cheese one ranch. Went through it one type at a time, about 10 times over, maybe more. I even used my fingers at one point. Very understanding and normal on my part. I ended up getting a whole stack of ranches and blue cheese, like 8 in total. Nuts. The count was also off by one wing for two of the types. I talked very carefully, slowly, not fast. Guy didn't seem nervous at all, nothing. It just seemed like I was talking and there must have been a hologram in front of him overlapping my face like a Deepfake saying something else. Started to think he was messing with me, but I'm starting to think he was genuinely daft. Last guy I was helped by, asian kid, I asked for 3 different flavors, 10 each. 3 times I explained this, same, calm and normal. I get the stuff, only 20 wings in the bag. I order ranch and blue cheese. I give him a $5 bill. Total is $2.51 (Fifty One) I find a penny on the counter, give him that so I could get 50 cents, 2 quarters right? He gives me 1 quarter, a nickel, and 4 pennies. Even if it was 61 cents, how do you get that wrong? I even said twice, Fifty. Several other times the wing amounts were wrong with others. That was pre-covid. Now I understand we are under duress with Covid-19, but damn. Also, some of the wings from here are weird. You bite into one and either get a tooth crack, or the wing tastes like much thicker connective tissue, not desirable at all. Gotta spit the whole thing out. Also, flavor is either too intense or too bland. Something's missing. The ladies are usually smarter. Love the ladies. Fast, good listeners, you go. read more

Get plain, then add your own seasoning or flavoring at home. Get veggie sticks to counter the flavor. It's salty with the garlic parmesan. Seems like an internet consensus that it's too salty. Lot of meat but the breading is thick. read more

Waited over 20 minutes for a20 piece and a fry. Terrible service. Avoid this establishment!

First time I went to this Wingstop I came home with someone else order and had to drive back from Berkeley to get my actual order. The second time I went which was today they charged me extra which I could tell was a mistake so I wasn't too upset. But I went home and my fries weren't in there. Then when I went back they gave me unseasoned dry fries. That was definitely the last straw. They don't care about what they put in your bag or what you go home with. They just want your money. Worst Wingstop location. read more

Every time I called someone just hung up after leaving me on hold for 15 minutes, when I get to Wingstop there is only two workers so I don't bring up how they have me on the phone for 15 minutes each time I called been hanging up. I order a six piece combo all flat Louisiana rub and a 10 piece combo all flat Louisiana rub and lemon pepper. Give us all Cajun wings instead of Louisiana rub and on the 10 piece combo we got all drums I brought it up the next morning because by the time I got home and checked the bag they were closed. I brought the situation up to the morning manager and was supposed to get a call back about 2 weeks ago I never did this location used to be the best location but now they suck this is super unfortunate. read more

Rude employees, everyone knows to stay away from this establishment as their food quality & customer service is not always at par. Plus it seems they never clean here. Then I heard them mocking my order "who only orders fries?" Me! Anyways still got my free fries for my birthday. read more