Went inside to order my food and stood at the door behind two other gentleman waiting to also order who had been there waiting for at least 10mins to order, 3 workers working but also ignoring the fact customers were waiting to order, 3 other employees siting at a table ignoring us and didn't acknowledge at the fact we were waiting to order at all. The worst Customer service, and it didn't look to busy except for an order that was almost done, they couldn't even taken either are order they just blankly ignored us. read more

Going to Wing*stop you know your going to get great wings. But what made this visit different was how I got to witness great Customer Service. Farah, the employee at Wingstop has gone out of her way to be very kind and personable when serving to go orders for other people while I waited. It was a positive experience for them and myself, in what is becoming kind of rare in our fast food world! Hats off to great leadership and to Farah. See ya again soon! read more

I placed an online order and experienced an extremely long wait. The customer service was rude, and one of the items I ordered was missing. I've been trying to contact the store for a refund, but no one is answering. read more

The service was TERRIBLE the employees were unhelpful and rude, and the wait was forever Only a good place to go for take out The food itself was lackluster, the seasoning was just.... Meh? It felt underseasoned The only good thing was the sick music playing. The only good thing. I'd recommend only doing take out from this location, if ordering from here at all read more

My order came in with two missing fries box's and when I called them and told them about it they were being disrespectful and hung up in my face don't come to this place ever again read more

I love wingstop and wings in general. But what I've seen today was absolutely disgusting and not professional. I seen today a young female who was making French fries barehanded go to the front and blow her nose and go straight back to making fries without washing her hands. Than I noticed the lady at the front register who was dealing with cards bills and all. Go straight to the back barehanded and make wings without washing her hands also or putting gloves on. Also a gentleman came in from what seemed to be his break and went straight back to tossing wings. A huge company like this should take control and make sure there employees wash there hands especially with all the virus's going around. Very unsanitary. read more

We placed an on line order at 11:11 230.00 with of food for a 4:30 pick up. It's 4:51pm and still waiting. Not impressed, do better people.

Fries are soggy and no seasoning first off, I'm not sure if they are new hires or what but they need better training ASAP.I paid $45 for food and got bad quality sides and it seems like 2/4 of their staff is all high in the kitchen read more

We just left the place. They said it's good food when we went inside we were first surprise about the prices are really not reasonable but when we review the prices we were expecting for that to have a good customer service first and good food, but we were surprised about what inside unprofessional, zero customer service person behind the cashier. She don't know how to answer any question and she don't care about the way she talk to anybody. She ignore your question and jump to the other person. finally, we got the food after waiting for time when the place is emptyand when we talk to her asking her if the order is completely in one bag, she turn around and walk away on her way she said yes I will never go back again and I don't recommend this place to anybody. We should get better customer service for this price. read more

if you don't speak Spanish don't order from here. they even answer the phone as "Bueno." So I had to drive over to place an order but nobody inside, including the manager didn't speak english. I wrote a long letter to corporate, no response. After using translators they refused to help me and to give me their names. none of them had identifiable wingstop attire so idk what was going on. read more

Do not come here the wait is over 1 hour and that's at night time bad service I won't come back

Took over 2 hours to deliver my food, called over 8 times and didn't answer. Kept hanging up on me several times. When I finally got someone they told me they were barely getting my food cooked. Overall they were rude, late, and had a bad attitude about my food not being ready, really poor communication. read more

I ordered and it wasn't busy at all and had to wait over 45minutes to get only 3 chicken sandwiches. Was pretty pathetic I watched tons of people get my food before me this place is disorganized if you trying to get in and out fast don't go here. Then the worst part is they con me into do the survey before I waited I wish I woulda done a lot worse on my survey now. Customer service is trash after I waited 45mins no one even was making my food. Then of course they tell me 15mins it took almost an hour for 3 sandwiches. Wingstop owner or someone high up needs to come here and clean house on this laziness read more

They forgt the Cajun Fried Corn for my order, anthen proceed to tell me that they don't make mistakes. Never ordering from this location again. read more

Ordered via uber eats order arrived cold (chicken & fries)and the 5.00 soda had no ice. Unacceptable! Nowadays with crazy inflation you must deliver. I expect a response from Epic wings personnel asap! Definitely will never eat there again read more

Food is good if they can get your fucking order right, which they apparently can't, they don't pick up the phone either so go order in person or on there website, horrible experience just trying to get wings. read more

I placed an online order and stopped by to pick up my order. It wasn't crowded and I walk in and the gal at the front looks at me doesn't acknowledge me and continues to horse around with the male employees in the back. We make eye contact but she proceeds to giggle and laugh and have fun with her male coworkers. At one point she looks at me mind you she's standing at the cash register with a male coworker and instead of acknowledging me, she proceeds to take a selfie with her male counterpart in front of the register. I stand there for about 4-5 minutes before I'm acknowledged by one of the cooks in the back. I asked for a water cup and here comes the female worker ( who btw is named Yzelle, and she's the supervisor on shift) I asked her for a water cup and she tells me they ran out of cups and there's nothing she can do about it. She then offers me to pay for a soft drink cup (so that I can get water from their fountain station) after arguing with her and showing her that I just want a cup to get water she proceeds to ask me if I would like to buy a cup for $4.10? I gave up and bought the cup just to fill with some water from their drink station...mind you if an establishment runs out of water cups then they should offer a regular cup at no charge to compensate for their lack of supply! Yzelle continued to flirt with the male cooks in the back and ignored myself and all of the other patrons in line! She was very unprofessional and rude and condescending... she did not tend to any of the customers including myself and made everyone feel like we were annoying her for being there to give business. I would seriously retrain her and the rest of the staff on providing better customer service.I would give this place a -1 star if I could! Reevaluate your staff and the workflow at this establishment. read more

Excellent service and good food! The employees are very nice and accommodating! The food was amazing I love their wings this is the wingstop my friend always go to! read more

Wingstop - boneless chicken + corn - Chicken Wings Near Me - El Cajon, California

OMG so disgusting I came to pick up my order when some lady came in for her shift while I was still waiting, went in the kitchen all sweaty did not wash hands and had a cigarette in her hand as she hugged and shook all the cooks hands that were working! so disgusting this location has no standards oh and don't let me get started on the other woman working, I'm a Uber driver and she made me fill up the customers fountain drink, not my job, nor are my hands clean! like WTF, who trained these employees, this place needs to be shut down so everyone can get trained properly by the Wingstop corporation read more

Wingstop - Disgusting sweaty Employee with a cigarette in her hand in the kitchen - Chicken Wings Near Me - El Cajon, California

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Service was good but food was so nasty ! The boneless wings were smaller than the nuggets from burger king and the fries were gross and soggy! The only good part of the meal was the ranch and the Korean spicy sauce that's about it very disappointed wasted $20 on crap read more

sometimes they get the order right most of the time they don't. at least when the DO get it right it's good. also they just straight up let customers and employees smoke/vape in the middle of the dining/eating areas. i wish i was joking. read more

I am so upset. I ordered myself and my husband combo meals for dinner. When it arrived, half the order was missing. I tried calling the restaurant several times to see if they can reimburse me or let me come by to get the food, but no one answered. It is disappointing. The website was not helpful in trying to get assistance either. Last time i'm ordering from this Wingstop. read more

I hate to do this, but this location needs serious improvements. Before I get into the negative, I will say that the team was professional and courteous. I especially like that only the staff is filling drinks right now. I know we are all living through a pandemic right now, but it's been almost a year and most food businesses have adjusted their operations. It's just not an excuse in this scenario and I'll explain why... I place an order, in-person for takeout, 45 minutes prior to closing and it took all of 45 minutes for my food to be finished-- only to receive garbage. Keep in mind, they were out of almost everything-- no fries. Then I was told after placing the order that they were out of traditional wings, so I opted for tenders. When I received my order, they were traditional. That was great news, but what's going on here? With 10 minutes to closing, I could here the employees asking for status on the fries in the fryer. I thought they were out of fries...? You can hear one employee asking the other to leave for the night after she's done filling an order. The assumption was that she rushed to fill our order, which resulted in disappointing food. Quality of Food: Check my photos. My wings were so dry. My rolls were dry. The Original Hot wings are suppose to be be red in color, covered in sauce. Instead I got fried wings, no seasoning, and a small splash of sauce at the bottom of the container. The Lemon Pepper wings came out the same, but at least they had some seasoning. The Mango Habanero wings were the only wings that came out as they should. The pandemic didn't prevent this location from cooking my wings properly, lol! read more

Wingstop - The driest Lemon Pepper wings ever. - Chicken Wings Near Me - El Cajon, California

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The service was awful, my partner and I had to wait nearly 40 minutes for our food today around 5:12 and we were being disrespected. When asking about our food we were blatantly ignored by an employee after asking twice what was taking so long because we saw multiple people that arrived later than us acquire their food much quicker than we did. read more

They said it will be 15 mins and we waited more than 25 mins. We literally got there before other people ordered and they got their food first. No wonder why this place has a low rating compared to others, they serve whoever they want to server first. Even a girl at the front was just sitting on her ass doing nothing. THEY ARE NOT EVEN USING GLOVES read more

Worse service ever, ordered online, went to pick up 20 minutes later, did not find my order, waited 50 minutes for my order, costumers would comenin and get their order and the crew forgot about my order. Will never go back to this place. Horrible experience at this place. read more

They don't wash their hands here, they handle your food with out gloves. Literally watched this girl be at the register then go handle some lady's food. Not once I seen her wash her hands mind you she was touching her lunch that she got from Mc Donald's doors and handling the register. Only the dude in the back had gloves on and even he was iffy . . read more

Rude workers, one hour wait, sauces left open in bag with no napkins, every table was disgusting, and it was wet all over the floor. If you want to eat from here order ahead. read more

so my situationship and i arrived at around 12:50 and it is now 1:50 and we have still yet to see any food actually now we just got it

I had the luxury of having Michael on register, he didn't get a single thing right on my order, and spoke very quietly.

Very slow, unwelcoming workers. Even had another customer come in complaining about their uncook wings that they ate. Place is so unorganized. Never returning. read more

I gave this place a 1 star because I could give it a zero!! This place is closest to my house I utilize this store form time to time ! A few months ago I came here and it seemed as though staff was very disorganized no policy to follow no direction with staff AT ALL!! The guy actually said thank you see you next time and I HADENT EVEN PAID!! I'm usually not one to do that sort of thing but I said whelp okay have a good day ! And I had free food that was work $60 bucks Today I called in a order 30 mins prior to pick up walked in and staff didn't not greet me they seen me but didn't greet me at all. All boys about 3 of them! I said hello can I pick up my order? One said what's your name ? I told them my name and said it wasn't ready yet.. By this time it had been45 mins since I called in my order ?? So they gave me correct order with ranch that was spilled all over the bag I had to double check my order and wipe everything off. So basically my correct order was sitting with a wrong ticket under. Not to mention if the team lead dee didn't check my name I would have charged 25$ instead of 60$ THIS PLACE NEEDS TO GET IT TOGETHER !!!! I will not return read more

Terrible service due to poor management. Orders take too long. Manager just sitting with friends laughing it up. Ended up with a refund and walked out. Don't waste your time. read more

Every time I try to give this place a chance they find a way to disappoint me. So today we ordered off of door dash (thighspot)We will usually get the thigh bites and those usually come out just fine. Today I decided I would get the bone in thighs and let me tell you if you can avoid those I highly suggest it. If you go in person just go across the street to Popeyes at least you will get a delicious plump thigh for the same price if not less instead of the sad thighs I got today from here. Check out the photo I placed these thighs were dry. small and just overall terrible. Thigh bites are at least tasty. read more

Wingstop - Bone in thighs - Chicken Wings Near Me - El Cajon, California

Mold on my cup, the employee I spoke to was incredibly rude and dismissive, they verbally assaulted my door dasher then claimed they couldn't hear me on the phone. I've been Repeatedly calling "district manager" just to get a voicemail. Second customer service rep dismissed me with "sure." Ive been in customer service for a decade and I'm appalled at the blatant lack of respect for me, my door dasher, health concerns and the lack of attempt to do anything to make it right so far. read more

Wingstop - Orange soda with mold - Chicken Wings Near Me - El Cajon, California

Ubereats delivery items missing. AWFUL UNPROFESSIONAL MANAGEMENT. Problem was not corrected. Don't waste your money at this establishment.

Never coming back here they can't get my order right every time. I just came home to Parmesan wings with no Parmesan on the wings two weeks in row . Never coming to this location again read more

Before I start, just look at the most recent reviews. Needs better employees, all of them don't know how to work and act like they're forced to be there. They don't wear gloves at all. Especially the white blonde guy and the skinny white girl. Yesterday, instead of Cajun fries they gave me 2 regular fries, and instead of Cajun corn I got 2 burger buns in a box. That doesn't happen on accident. And that wasn't all they got wrong. No pickles on the burgers, wrong boneless wings flavors, like what're you there for, you can't even do a proper job at WINGSTOP? Hire some new people because they're getting the store review bombed. read more

This Wingstop was better than the rest. I'm not a huge fan of Wingstop my girlfriend is she likes that sugar in the fries I'm not a huge fan. She got three flavors. I got one. She ate 15 boneless wings ate five. It was a really cool deal where you get fries and 20 wings and four different flavors And drinks also so I was extremely happy about the service. The wings were on par nothing to go crazy about. I do prefer other wings and other deals in San Diego. This is my girl likes this place and likes their ranch. She drowns her wings and ranch therefore you really can't get the taste of the wings but if you need to drowned it in ranch, are the wings really that good? Our person that service was really patient and was really nice about everything and the service was quick but when you had to drowned your wings and ranch, I don't think it's a good sign if anybody has a different opinion they could write their own review and let me know read more

Poor customer service. Cashier talked trash about customers in Spanish. Wait times when ordering online are not accurate and once I got my food the order was wrong! read more