It had been awhile since my niece and I had Wingstop, so we decided to treat ourselves and try some new flavors. Ruth truly elevated our visit from the moment we walked in. She made some yummy suggestions and we took her up on them. We were not disappointed. Her friendliness, professionalism, and genuine enthusiasm really stood out. She made us feel welcomed and taken care of, and that made a huge difference in our overall experience. Customer service like that does not go unnoticed. Thank you, Ruth. read more

Food and service were great. T. t

yet AGAIN they CAN'T EVER seem to get an order right !? it's like this company loves to purposely hire mediocre workers ! do they just give u whatever tf they want to give u ? not even close to tenders with this bone in bs . always TERRIBLE CUSTOMER SERVICE , cant even get a damn hello from these minimum wage idiots . And I can't even call to explain because yet again NOBODY PICKS UP THE DAMN PHONE . i feel sorry for you people that work there . if you can't get a damn order right or say hello ... then good luck in the future . once again this location never fails to disappoint. Whoever the hiring manager is needs to get fired themselves. Who are these idiots running that location , it's a shame I can't even enjoy wingstop anymore . read more

Wingstop - My order - Chicken Wings Near Me - El Cajon, California

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I always have a great experience here and the food is always top tier!! Best location for sure.

If you want Awful customer service as soon as you walk in , your order to be wrong everytime , and rude workers who ignore you till they want to.... then You got the right wingstop! :D Everyone come on in n get your money n time wasted! :D oh and DONT call ahead ! ( they're still teaching them how to read the numbers on the dial ) they must have it so hard , those poor things :( . Must be difficult being mentally incompetent. read more

What can improve here is the customer service from one particular lazy employee not named Dilan. We were supposed to get help when we walked in and we were the only people about to place an order but the lady with the hijab on her head blatantly ignored us like we speaking a foreign language and then went to go stand in the back and talk I mean no good evening no welcome to Wingstop no type of respectable customer service AT ALL. Another employee even told the lady in the hijab to go in the front and help the customers because she wasn't doing anything but did she NOPE she ran her mouth talking about oh I'm busy by grabbing a lil bucket of water and a rag and standing there in the back looking lost like she stranded or something lol . Oh but check this out MR DILAN CAME THRU WITH OUTSTANDING CUSTOMER SERVICE THAT WOULD MAKE THE GENERAL MANAGER EVEN PROUD!! SO Dilan is taking and placing orders, checking on customers, & even answering the phone. OUTSTANDING CUSTOMER SERVICE MR DILAN. I hope the Boss Or Higher Up Sees This and acknowledges Mr Dilan for tonight's experience. UPDATE!!!! SO AFTER RECEIVING MY ORDERS MY 2 ORDERS ARE COLD AND I AM PISSSSSSSSED!!! FRIES BEYOND COLD. HAD TO TOSS MY ORDERS INTO THE AIR FRYER AT THE HOUSE. DANG WINGSTOP. COME ON. I STILL GOT LOVE FOR YA'LL BUT COME ONNNN. COLD FOOD???? I GOTTA TALK TO THE HIGHER UP MYSELF SO THAT WE CAN MAKE THIS RIGHT MY FAMILY EXPECTS GOOD AND HOT FOOD DONE RIGHT. UNACCEPTABLE. WHAT CAN WE DO TO MAKE THIS RIGHT WINGSTOP I PLACED TWO ORDERS TONIGHT... read more

Eddie is the Man! He put extra atomic sauce at my request on my extra crispy bone in wings like he believed me when I said extra saucy. Most times I have to check my order when I request extra ultra hot sauce. When Eddie handed me my order he said extra saucy as requested and I said I really don't need to check for my self? Eddie said I got you. I got back to my room and opened my box of extra crispy extra saucy wings and yeah Eddie got me and I am certain he got you too. Thanks Eddie and Wingstop. read more

Wingstop - Chicken Wings Near Me - El Cajon, California

I'd give it 0 it's fucking disgusting and I didn't even get all of my food. The fries weren't cheese fries when I ordered cheese fries, instead it was some salty ass fries I could barely even eat it before throwing it away it was salty asf Then the garlic Parmesan and spicy q, the garlic parm was absolute shi they put like a whole bag of Parmesan on it and extra extra salt I don't know what's going on with the salt here, and I didn't even get my fucking spicy q but honestly I'm grateful I didn't because it would probably taste like shit I got a Dr Pepper and it was 80% ice and barely even Dr Pepper, also the ranch just tasted like thick water with white food coloring idk if it was ranch but I hope it was, this is not a troll this was absolute horrible.. I can't tell if they are going out of business but my stomach hurts from all the salt consuming, also the chicken hear is so disgusting Never getting from here again and I don't recommend it either read more

We had 20 boneless wings and fries delivered Uber eats and my family and I loved it. I thought the price was fair and the food was delicious. Our favorite flavor is the garlic Parmesan . 2nd place is the Korean bbq . read more

The service was terrible and the food was cold. The worker was very rude as well as the manager. By far the worst wing stop I've been too.

This place never seems to care about the customers or anything I went to place order around 1 AM the lady in the front Itzel was very rude and kept shaking her head and wasn't very nice and had a nasty attitude and was very annoyed the moment I walked in. If these people don't want to work late close it at 11 and be done. And it took them an hour a whole hour for my order read more

Wingstop - A horrible horrible attitude - Chicken Wings Near Me - El Cajon, California

Just ordered delivery from here and my food showed up missing items and a BITE missing out of the wing... At that point just don't even bother bringing it to me because how it's a safety issue and had to be thrown away... thanks read more

Wingstop - How my bag arrived - Chicken Wings Near Me - El Cajon, California

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I came here with my 8-year old Son, who just had two surgeries, and i had an online order, but they got it wrong and it happens! Then when i told them i did not want the order and I wanted what i ordered, this guy said to keep it and they will get the right order for me. I told them twice to take back the order, but he insisted i keep it. Then when we started eating, he came to me asking to PAY for both orders. He was yelling at me and scared my disability son, and telling us to leave. read more

Wingstop - I came here with my 8-year old Son, who just had two surgeries, and i had an online order, but they got it wrong and it happens! - Chicken Wings Near Me - El Cajon, California

Food is so expensive these days and I was visiting the area and stumbled on what I thought was going to be a great mid day meal this location is not like the others its absolutely the food they didn't offer any refund and I told the manager that basically just looked at me wow never again read more

I hate doing reviews like this, but sometimes they are just needed. Ordered the 8pc wing meal all flats.....did not get all flats (honestly it was just 2 drums which I can deal, but hey it's the principle if I'm paying extra for all flats). I ordered lemon pepper and the hot honey rub....i got a drop of lemon pepper on one wing and NO rub on the others. Called the restaurant a few times to get them to get my order right, but was put on hold and left there for the longest (don't even bother calling a bunch as they won't answer). So now I'm here writing this review, hoping someone from management will contact me to make things right! Because paying $22 for what I got was not worth it as someone going through chemotherapy, and was finally able to eat solid food but was seriously disappointed! P.S. my wings also had little to NO meat on it. Very skimpy bottom of the bag pieces. I love wing stop but this visit really broke my heart. read more

Wingstop - Did not bite. This is how it came :( - Chicken Wings Near Me - El Cajon, California

I ordered online and when we arrived at the scheduled pick up time we were told it would be another 45 min, it did not end up taking that long which was nice and we were able to find a seat inside although they were backed up. The food was not very hot but everything was correct and as good as could be expected, I really enjoyed the Cajun flavor as I love the original hot but the seasoning really kicks it up a a notch!! read more

Wingstop - Fries - Chicken Wings Near Me - El Cajon, California

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1 star If I could give zero, I would. Every time we come to this Wingstop it's a headache. The food always takes forever, the staff has a terrible attitude, and there's always something wrong with our order. Tonight was the last straw my fiancé literally got accused of stealing a bag of food that the employee handed to him! How does that even happen? Maybe if they actually paid attention and got orders right the first time, they wouldn't be trying to blame their own customers for their mistakes. Save yourself the stress. Go somewhere else -- this place is a mess. read more

Love the vibe hard working Mexicans The girl with the braces was super sweet we had a good interaction read more

horrible service, rude employees, order was incomplete, food wasn't fresh, area was a mess. worst wingstop i've been too.

Long wait No one answers the phone Customer service sucks No hair net or gloves when working Horrible customer service No managers Lazy everywhere read more

The wings were cold and hard!! They were old!! NOT CONSUMABLE. Should be definitely be reported to City of El Cajon!! Food hazard!! Overall disgusting!! read more

If I could give zero stars, I would. The employees here are consistently rude, and my recent experience was unacceptable. I ordered food for my baby sister, and they completely ruined the order. Since I was on my way to work when I picked it up, I couldn't return immediately. They assured me they would leave a ticket for a remake. However, when I returned--even after they acknowledged the mistake--they only replaced five of the wings. My sister couldn't eat the original order because it was made spicy, and she does not eat spicy food. The level of customer service here is extremely poor. To make matters worse, when I tried to speak with someone about the issue, I was repeatedly put on hold and ignored, even while standing right in front of them. This is incredibly disappointing, especially since I live nearby and have been a frequent customer. Unfortunately, I will not be returning to this location. read more

Read some reviews and can definitely relate. Terrible customer service with nasty attitudes. I once called to make an order and the guy who answered said do it on the site and hung up. No bye no thank you nothing. I just ordered food and they forgot my drinks and got some very soggy fries. Called the store and they said our manager will call you. By the way this is the third time I don't get my drinks and they are trying to blame it on the drivers cause I got it delivered. It's your restaurant, your customers you should be responsible on giving the complete order to the delivery guys. I'm done with this shitty place. read more

Waited 20 minutes while the district manager and three other employees just stared at me and talked to each other. Just walked out and didn't place an order. Terrible service read more

I have t-mobile T-life and this is the second time I went to get the 1 cent deal. With times the staff was so rude I was almost in tears. No manager to talk to and they said it was only for Tuesday but app said till the 6th. The lil mexican girl was busy on her phone and wouldn't help me. The mexican guy tried but said he didn't know how to give me the sale. Wth!! I will NEVER GO BACK TO WI G STOP AND WILL POST THIS EVERYWHERE COZ MIDWAY DID THE SAME THING!!! I am limited on time and they made me late to work and I still got no lunch. read more

Love the food and guy named Richard really nice and fast with food service props to him trying to help everyone out

Terrible services. Went in to pick up my food came home and I was missing my chicken tenders. Called the stores told them my issues they were willing to remake it cool. Came to the store got my order but I decide to check it this time and they gave me a box of corn and the worker looked at me like I was dumb and said your name is Marvin right here your corn.. I told them I didn't order corn and showed them my receipt I was missing my chicken tenders. Waiting for 20 mores mins once I got my order I got no apologies and the rest of my food was cold. Came back home and come to find out the chicken flavor was wrong. You can't make this up.To the female cashier who was working last night. I will be back again tomorrow to talk to your manager because you could not give me his name. read more

They advertised a special for veterans on veterans day. The girl behind the counter didn't know anything about it. Lost a customer

The level of disrespect I experienced at this location is beyond absurd. I will never dine here again, nor will I visit any of their sister locations. My phone calls were ignored repeatedly while I was simply trying to check on my order. The only way I could get through was by calling from another number. After waiting weeks for a response from a manager, it became clear that respect and proper management are not priorities at this restaurant. If I had actually received my order, I'm certain I would've gotten food poisoning. This place is a disaster all around. I would say this place is getting ran by children but even children could do better! read more

Clean and friendly customer service. Accurate with the food I ordered, and very prompt! I recommend this Wingstop to everyone!!!

Order is late everytime, ready 30 plus minutes after promise time. I get if it's busy but it's always dead in here and still can't get orders done on time. What's the point of having 4 plus people in the kitchen if they can't get anything done read more

Very long wait Sat their for an hour till I had to tell them were my food was till they gave it to me it was cold they got the order wrong very bad customer service very lazy don't do their job properly read more

Was trying to call in my order and the young lady in the front kept hanging up the calls. I just left at about 8:00 today. The environment is dirty and I definitely wouldn't recommend eating here for your safety. read more

Went inside to order my food and stood at the door behind two other gentleman waiting to also order who had been there waiting for at least 10mins to order, 3 workers working but also ignoring the fact customers were waiting to order, 3 other employees siting at a table ignoring us and didn't acknowledge at the fact we were waiting to order at all. The worst Customer service, and it didn't look to busy except for an order that was almost done, they couldn't even taken either are order they just blankly ignored us. read more

Going to Wing*stop you know your going to get great wings. But what made this visit different was how I got to witness great Customer Service. Farah, the employee at Wingstop has gone out of her way to be very kind and personable when serving to go orders for other people while I waited. It was a positive experience for them and myself, in what is becoming kind of rare in our fast food world! Hats off to great leadership and to Farah. See ya again soon! read more

I placed an online order and experienced an extremely long wait. The customer service was rude, and one of the items I ordered was missing. I've been trying to contact the store for a refund, but no one is answering. read more

My order came in with two missing fries box's and when I called them and told them about it they were being disrespectful and hung up in my face don't come to this place ever again read more

I wish I would had looked at the reviews before ordering wings from here tonight. I ordered the boneless wing deal, and it came with 20 wings with up to 4 flavors, a large fry, and dipping sauces. I chose hickory smoked bbq, garlic parmesan,Cajun, and Louisiana rub. I also ordered a 4 piece of chicken tenders in the flavor spicy Korean. For dessert, I ordered 2 brownies, and we got 2 ranch dips and 1 honey mustard. So I placed the order at 7:15pm, it said 16-21 minutes til our order is ready. We arrived at 7:31pm and didn't get our order until 7:55 pm. My husband waited the whole time in their restaurant. While it did seem busy, the restaurant was run by children. When we got home. We noticed the order was not correct. All 20 wings were all smooshed into the same container, separated by only a thin sheet of parchment paper. None of the wings were labeled, so we had no idea which flavor was which. 3 sets of the wings looked identical. This was due to the Cajun seasoning being a rub and not being advertised correctly on the website. Also, the garlic parmesan wings had zero parmesan on them. The boneless wings were extremely tiny, and several were hard as a rock and unedible. The Korean chicken tenders were decent, and the seasoned fries were decent also. We only received 1 out of the 2 brownies. I called the restaurant over and over again, and nobody would pickup, it kept saying their voice-mail was not set up. Finally, a young man answered and asked if I could hold, and I said yes. I waited a minute or 2, and a woman got on the line. I asked to speak to a manager, and she said that her manager Alan was on a break. She took down my phone number but did not ask for my name and said Alan would call me back when his break was over. I don't think I would ever go there again or recommend wingstop to anyone after this horrible experience. Even as I am writing this over an hour later, the manager Alan has not called me back. read more

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I love love the Parmesan wings! I didn't really care for the lemon pepper. The corn is so yummy!! read more

Wingstop - Trying it for the first time and it didn't disappoint! The Parmesan Wings are delicious!! - Chicken Wings Near Me - El Cajon, California

I love wingstop and wings in general. But what I've seen today was absolutely disgusting and not professional. I seen today a young female who was making French fries barehanded go to the front and blow her nose and go straight back to making fries without washing her hands. Than I noticed the lady at the front register who was dealing with cards bills and all. Go straight to the back barehanded and make wings without washing her hands also or putting gloves on. Also a gentleman came in from what seemed to be his break and went straight back to tossing wings. A huge company like this should take control and make sure there employees wash there hands especially with all the virus's going around. Very unsanitary. read more