Placed an order online, after I hit a confirmation from my bank (chase) I called them to double check and confirm gar they had my order ready, well the cashier that picked up the call assured me that they did but have my order ready on their screen and that they cannot not confirm my order. I asked to speak with the manager, and she said that manager was busy, I was placed on hold and when she came back on the phone, manager was not available still. I gave her my confirmation number and she could not locate my order under my confirmation number. Taya is her name and she was no help at all. read more

Ordered on the website and showed up 10 min prior to when the order was projected to be completed. Order was given to us over a hour later. Workers were unorganized and would let their friends come in to socialize while there is a line out the door. If my order says "completed" I expect to be walking to my car so i can go home, not to sit in the lobby. read more

Currently sitting in this location as I type this. As soon as I walk in, there is a girl on the phone seemingly arguing with a customer that is asking for clarification. She was obviously annoyed by their questions. There was a guy waiting to be helped, he was finally helped by a guy that came from the back because the girl was too rude to tell him to please hold on for a second. The guy rings up the guy that was initially waiting and then walked away and didn't help me or anyone else that had been waiting. The floors in the kitchen and dining room are disgusting. I wish I would have taken a picture. When I was finally able to place my order the girl acted like she didn't understand when I said split the flavors for a 15 piece. She looked at me like an idiot. How hard is it to split 2 flavors..(7 on some, 8 on the others). I understand they are a young group working at this location. But this was terrible. I definitely won't be back here. Send a cleaning crew to this location. It's nasty. read more

I will never come to this location again. For the past two times they've said 20-25 minutes for my wings to be ready, yet I always get there early because you never know, and both times my wings were ready way earlier than expected which would normally be a good thing except that they were just lukewarm when I got home! And what if I would've given it the time they predicted?? Ridiculous... So what I think is going on here is that these kids (because it's ran by a bunch of kids) are premaking a bunch of wings and just tossing them when the customer requests a certain flavor. Much easier right? Yeah and that's why I'm out.. Go to Main and Teel. Or better yet Wing Bucket off 380. Wingstop has definitely become very run of the mill vs a lot of it's competitors, especially locations that lack quality like this one. read more

DoorDash messed up my order I called Wingstop. They fixed it in a flash and I just appreciate them great food. Store manager, Coredie was very helpful! read more

I placed an online order and it was supposed to be ready between 16 to 21 mins. Once I arrived at the place, it still took another 30 mins for my order to get ready. My lemon pepper wings had little flavor. read more

Me and the family called in an order to this location and ordered 3 combs garlic Parmesan and regular hot! And the wings were really good. The fires not so much very soggy and tasted kinda like fish, I really don't know why the would taste that way but they did. I would definitely go back for the wings but will skip the fries. They are also open until midnight so that's a positive! read more

Damn shame. I wanted to leave a better review. I walked in to pick up my paid for tip included order. it was supposed to be ready 15 minutes ago. the chairs have been on top of the tables for the entire time. this restaurant doesn't close until 1200 am. we had to pull down chairs to sit while we continued to wait, with two other waiting customers. Never a thank you, welcome, can I help you. Never a hi. just, you picking up or placing an order. I know it's the end of a long day. I know service industries are not the easiest places. I'm not eating inside and I still provide a generous tip. I didn't even call to place the order so the interaction of myself and the staff is minimal. As a rule I don't go to a place, even for take out, if it's within 30 minutes of closing. I placed my simple take out order for pickup an hour plus in advance. Least welcome and customer service experience at a wing stop. Will continue to get wings, but never from here. read more

Wingstop - Chicken Wings Near Me - Cross Roads, Texas

Service: slow Wings: dry Fries: soggy and sad Drinks: carbonation is off We've been many times hoping that this visit will be better than the last. However, we have been continuously disappointed at the lack understanding the request for extra sauce or extra seasonings. "You mean wet?" they say; YES! I MEAN 'NEED MULTIPLE NAPKINS TO EAT' KIND OF WET. I am positive that Wingstop is not in the business of selling dry chicken nuggets but somehow this location has slipped under the radar of corporate and are charging good money for a very poor quality of food and service. Corporate/Management: Please do some kind of undercover boss thing and see for yourself! read more

Wingstop - Louisiana dry-rub with "extra seasoning" as requested - Chicken Wings Near Me - Cross Roads, Texas

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The worst wing stop I've ever been to. Wait time is an hour+ and for some reason the wings are soggy and cold, fries are stale and I wish I could review the celery or carrots sticks but they never came with my order even though I ordered them. I'm sure the Dr Pepper was delicious but didn't receive that either. Maybe the dipping sauce would have been good but didn't receive that either. Was then told to "wait" and was on hold for 30+ minutes. Sad. read more

I've avoided this Wingstop location since moving to thearea purely on the poor reviews. But last night wings sounded good, and I really like Wingstop. First of all, it's the largest and nicest Wingstop I've been in - and they were busy. I ordered and was told that the wait would be 25 minutes...strange, since I'm used to the usual 14 minutes. I sat down for my wait and noticed a lot of people doing the same - waiting. The two guys in the kitchen were frantically working, and at least half the orders were for pickup it seemed. My wings came out after about 20 minutes with s couple near me that had been sitting when I came in, still without food. My chicken tasted kind of old, chewy, and wasn't hot - but my fries were. Watching the kitchen (in full view in this location) I realized that they were at least one person short for being this busy, and one of the two had to break off and cover the register when the girl had to check bathrooms and bus tables. I think this location's whole problem comes from being under-staffed. Hey owner! Do yourself, your employees, and the area a favor and staff up! I bet the turnover is huge, the cooks were worn out. Update: I was craving wings last night and thought I'd try this one again. Clearly more people working this time, wings took the usual 15 minutes. The place was clean and the wings were a 4 out of 5...not the best I've had but pretty good. One complaint however, the music was too loud and pretty annoying - the kid at the counter had to repeat his questions a few times for me 1) hear over the music and 2) he spoke like typical teens with the sentence slurred into one word. Enunciate. Overall, big improvement, I'll return again. read more

Customer service is awful. Was told 20 minutes for 20 wings I waited for over a hour in the restaurant. Don't waste your time get a pizza.

I ordered two 8 piece combos today half Korean other half lemon pepper all flats, Ranch and Blue Cheese, two bottle waters!! And paid extra because no option if we don't drink surgery drinks we just loose out on choosing water with a combo!!! But get charged anyway for it!!!! It's just not right!!!! Opened bag to find it wasn't all flats!!!! And no sauces!!! Who could get that wrong u would say right!!! I don't even get a damn receipt !!!! I used the call in number, and said what time i wanted to picked up, paid on the phone , you got your damn money!!! Pick up wings go to my pool party!!! To find that orders are NOT ALL FLATS!!! , And NO DAMN BLUE CHEESE OR RANCH IN BAG!!!!!!!!!!! I immediately call, ask for a manager, she gets on the phone with me, non professional and says well u can come back and pick up the blue cheese and ranch!!!! I am like what??? Not going to leave my pool party to come and get some ranch and blue cheese!!! I am completely done and informing all of UNION PARK AND all my crew as much as u like wing stop STOP GOING THERE!!!! Yo all of them!!!! !! Why are we paying top dollar for low service????? You all really pissed me off on this one today!!!! Took a great usual good experience to a very low ghetto negative level!!! Crossroads Wing Stop I have to say has never disappointed me yet!!! read more

I lost count how many time I have given this place a try. No more!!! Terrible service, dirty place always late even on online orders. I have try different days different time. Poor management. read more

We placed our order for pickup tonight. It was ready on time! The wings were hot and tasty! Keep up the good work, Wingstop! We'll be back:)

The order was 25 minutes off on the wait time but being the AFC/NFC championship game I can understand. I ordered 25 hot wings and when I got home I realized that I actually only got 21 wings. That was disappointing but it was something you could overcome. When your wife goes to bite into the first wing and see's someone else's hair stuck into the chicken wing with sauce on it. Well that pretty seals the deal that the dinner is ruined. I wish I could give the place zero stars. read more

Wingstop - Hot wing with hair - Chicken Wings Near Me - Cross Roads, Texas

If I could give this place negative stars I would. I've tried this place multiple times and keep getting disappointed. First time food was soaked in grease with no flavor . Called and told them and had to drive all the way back to get them re done . Was told by the manager who was rude that she made them . Oh help me . So I showed her and the re made them . Second time I ordered from the app and has them delivered but never received them . When I called the store was told they were going to re make the order . When I got to the store was told by one of the workers that the manager told her not to make them . So when I got In to the store had to explain to her that I ordered them leaving work that my son waited out side and wasn't going to go around every house looking for my food . After talking for a bit she finally decided to put them in . So I had to wait again , felt crappy cause I was accused of lying and had to wait for food once again . Third time is the last time I will ever go there again . Thought I go in this time they can't mess up if I go in .. lol so wrong . Got home order was completely wrong . Was missing part of order and it was something completely different then I ordered . Guy even repeated my order before he handed it to me . Went back in again to explain to them nothing was right at all .. was offered for them to re make it for us . But honestly after all that I just wanted my money back . Waited to long for food to get wrong food . My son wanted it for his birthday for it to be messed up . Cooks in back laughing at us . I understand the manager is new but she needs to tighten up her ship . Smelled like weed up in there and doubt it's even up to code . Will never go back and I recommend every one else to go to another location cause at this point of service it just needs to be shut down . read more

Orders have yet to be correct, since this location opened. Sitting here, as I type this, 30 min after my scheduled pick-up time, with no food. Employee turnover rate is sky high and the kids working behind the counter could care less about customer service. Poor management, all around. I'll go out of my way to the new Prosper location, from here on out, just to avoid this place. read more

Waited 50 minutes and still left with no wings. Unorganized and unprofessional. So many orders were messed up. The system needs to be fixed. This isn't the first time. All the wings are made and sitting in the fryer just waiting for sauce- NEW MANAGEMENT NEEDED ASAP read more

They obviously give no shits here I never get drinks I order my food is ALWAYS COLD AND WRONG. Just ordered a sandwich combo and got no drink got cold fries and I asked for Cajun and no seasoning on these fries. You are a absolute fool if you order or buy anything from this god awful wingstop!!!! read more

I was hesitant to try it based on the reviews. I guess they got their act together as I've been twice now and both times I was satisfied. Wings were tasty (the lemon pepper specifically is as great as they say) and mild was good too. Fries were warm and seasoned as expected. The only thing I didn't like was that the wait time was off so when I got there I had to wait a bit but the food was great. read more

Who in the hell is the manager of this store? He needs to be replaced by someone who knows customers wants and needs? It is opening of the football season you know these people in this small community around us are coming out for wings to watch the Cowboys play and you are 45 minutes behind you need to either hire more people or get a new operations manager? read more

Order a 10 piece over the phone and waited about 15-20 minutes before i left my house to head up to the store to pick up my order and when I walked in 2 young ladies was working the front counter and apparently her mother was standing on the side telling the young lady how to do her job which I get it but the shift manager should be doing that because that's what that individual paid for. So that really didn't bother me until it was getting unprofessional. It was lady in front of me asking for ranch dressing and the mother cut her mid conversation and started to tell her daughter how to do her job again. So at this point I'm like this can't be happening and where is the manager also. Just very unprofessional setting plus when I got to the counter the young told me that my order wasn't ready and it would be a hour wait . WOW ! Granted she never mentioned that over the phone when I order. So at this point I just told her to cancel my order and the mother proceeded to follow my outside asking me about my order . I'm like what the heck is going on over her in cross roads. I'm ready sell my house immediately after this ! read more

I had placed and order around 2:30pm for pickup at 4:30pm, when I got the food home it was cold. I contacted them online and the store manager Mrs.DeeDee offered to remake the whole order fresh for me. I honestly wasn't expecting anything more than a refund or a giftcard. I will definitely be going back because of her. read more

Put in an online order to be picked up at 8:15pm, it is now 8:56pm and I am STILL waiting for my order and they are "out of rolls". This is why i never got to wing stop. I'll drive all the way to Denton to BWW next time before I waste my time here. read more

I would give this place a 0 star recipe if I could. I've given them multiple tries and every time has been the same...terrible.

This location really sucks!! They are unprofessional and service is never up to the standards as the others. Super Bowl Sunday- they didn't even let customers in to eat bc they were backed up with phone orders. Instead of making those coming in priority, they decided to just tell you, that you have to wait four hours for a single order. I tried giving them another shot and just order fries. It is now a 20 minutes wait for a regular order of fries! read more

Horrible location. Customer service is ridiculous. If you want rolled eyes and to feel stupid, go here. For subpar wings you really need to get something right and customer service would be the easiest to do right. read more

Ordered here a couple times and they were good I made an online order 2 hours ago,just for it to be canceled.Tried to place a order again and was just told there would be a 2 hour wait.Sad read more

The service here was AMAZING, the cashiers had really good recommendations and all the food we ordered was delicious. The dining room was also HUGE, probably the biggest i've seen for a wingstop. I'm definitely coming back. read more

Tried ordering by phone and the girl acted like she couldn't hear me. Kept calling and she kept hanging the phone. Hopefully the owner or manager can get the employees to do better. read more

Service was the worst I may have ever experienced, the food took 45 minutes to come out and the people were not very friendly sort of just standing around not doing anything. Don't come here! read more

Apparently this location doesn't take orders last 8:15 ... showed up at 8:15 on Halloween to pick up food for Monday night football and they told me they wouldn't take my order even though they close at 12:00 read more

We enjoy their boneless wings and fries. They have comfortable place to eat at Inside.. They get their to go orders out quickly. The staff is friendly/ read more

Customer service could improve. It's the closest Wingstop to us so it seems convenient to stop by/order out, however even with what seems to be appropriate staff (6+) they almost always have a long wait time (over 30 mins- today was 60 mins). I've tried to call to get in line and order. They either do not answer or keep us on hold to where we have already arrived (and then have to wait) We have been turned away a couple of times (before posted closing time) - "management won't let us take any more orders". We love Wingstop so it really is such a shame. read more

Do you want a side of wings with your oil? Another employee tipped a customers order in front of us and laughed at all of the oil that came out of it and bagged it anyways. One employee that went to just get food while off the clock walked behind the counter and prepared her own food without even washing her hands. Was very gross to see! Not only that the app said our food was ready and when we showed up they said it would be about 15 more minutes on top of the 35 we had already waited. Our bag was full of oil at the bottom despite just being bagged and both orders of wings were only covered about 30% with sauce. When asking the cashier about it she stated we could just buy more sauce. You could probably find better wings at a gas station. This is by far the the worst location yet. The employees have absolutely no work ethic. Want good wings? Just take the drive to pluckers ‍ read more

It been here three times and honestly this location food is way off from all the other Wingstop locations. We wanted wings last night and because of traffic we decided to give this one another shot. It was a total let down. read more

The chicken wings were fine .The potatoes were cold too crispy to eat .have no idea how they cook them so so bad read more

Wingstop - Chicken Wings Near Me - Cross Roads, Texas

They served us raw chicken, doin really need to say more? They are a restaurant that specializes in chicken wings, and they failed to fully cook them. The only saving grace is that the manager didn't argue, didn't make excuses, she gave us a store credit and new wings. I haven't checked them out to see if they are raw... kinda lost my appetite. read more

Worst customer service. I walked in to pick up my order, no one acknowledged me at first (there weren't any other customers). The so called manager and another worker were sitting around the corner from the cash register, playing with one of their baby. The phone rang they put it on hold and went back to sitting and talking (the call was on hold for at least 10 mins). The 2 cooks in the back were chitchatting and not doing orders. We did not get our complete order. We ordered our fries well done, very soggy, cold and salty. I asked for the phone number to complain, the so called manager said there is no number to call and they are a franchise, so oh well. Definitely not worth coming back. read more