They have improved on their performance here but it still could use some work. The food orders are at least correct and the wait time has tremendously improved read more

I came here recently last Friday night. I was actually impressed with how quickly I was able to get in and out and how good the food was. Now, my typical experience at Wingstop is long waits even if you order online. I ordered 20 wings with 2 sides and a drink and came to pick it up 20 minutes later and it was ready! Another pleasant surprise was that in this night it wasn't busy, the restaurant was also clean. This was my first time at this location. Now, I would say check your food before you leave because they did miss my carrots, but I caught that before I left the restaurant, and it was corrected. My wings were cooked very well and tasted great. I had the lemon pepper, which was a bit salty, but other than it was good; I had the Hot Honey flavors, which was very tasty and had a kick but nothing crazy. I also ate the mango habanero, which I liked. This wasn't very spicy, but the flavor was delicious. The chicken was seasoned and fired perfectly I know the reviews are poor for this spot, but my experience last Friday was pretty good, and I'll be back. The service wasn't bad either; the lady who greeted me , didn't speak English the best, but she was helpful. read more

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I used the mobile app to place my order and my food was ready on time when I arrived. The young lady working the front was extremely friendly and courteous with everyone, offering cups for water for a few waiting on their orders. The dining area was clean and comfortable so I stayed to eat there before continuing on my way. This is halfway between Frisco and Denton, which I commute between frequently, and like having a great place to grab a quick bite in between. My tenders were well cooked and my fries were excellent! Well done to the entire shift here! read more

Overall, our food was not very good. Food was all cold before we got home. Ranch was not thoroughly mixed so there was chunks of mayonnaise in it. Wings look they just had sauce poured on top of them rather than being tossed. Tenders were way overcooked to the point they were difficult to bite into. Overall, very disappointing for how much we have to spend to eat here. Edited to add: my husband thought we got blue cheese because of how chunky the ranch is. read more

Wingstop - Chicken Wings Near Me - Cross Roads, Texas

Just wanted to take a moment to give flowers where they're due. I stopped by this Wingstop and was genuinely impressed, not just by the food, but by the people. The young crew working that shift was on point, squared away, and operating like a well-oiled machine. That doesn't happen by accident. Big shout-out to the manager that runs that particular restaurant. You're clearly doing something right. You've got your team locked in, respectful, and moving with purpose. Clean store, smooth service, and the order came out exactly how it should...hot, fresh, and fast. Leadership shows, and your leadership is loud. Keep setting the standard. Much respect. read more

Should have read the reviews prior to ordering. Feathers all over my wings! GROSS!!!!!! read more

Wingstop - Should of read the reviews prior. There are feathers all over my wings! GROSS!! - Chicken Wings Near Me - Cross Roads, Texas

Asked for well done and the food was undercooked. Couldn't even taste the seasoning, it tasted water down. Trash. Waste of money. Ordered voodoo fries and got a handful full of fries. read more

Love this location store manager is awesome and the food is always fresh and good great for company lunches

We have had numerous orders that are not correct. Our last 3 orders were not even close to what we ordered. The only reason we keep going back is their location to our house. That stops today. Last night's order had atomic wings..a 10 wing order. We ordered 20 wings (different flavors) with fries and veggies. I cannot imagine how these guys stay in business. Oddly enough there's always a lot of people working so they cannot claim it's because they are short handed. I am more inclined to believe they just do not care. If this is a franchise location, it would make more sense. If it's a corporate location, maybe it is time to report them. Either way, we won't be back. read more

I have ordered here about 6-8 times so far. Never has my order been on time, but I can tell the manager tries her best.

Save your money. These muthafuckas are trash. Poorly managed and unfortunately for the youngsters working there it doesn't help them understand business acumen. A franchise is setup to succeed but I mind you to be careful about those you chose to run your business. I give chances to those who have a stake in providing services to others but got dammit 3 times is enough. I have lost money due to poor communication skills. My orders have been cancelled and not prepared on time. Tell tell signs of under trained employees and management that does not have structure. I give them a year or two and two things may happen. New management or close the business down. OSHA may need to take action because if the front is not up to code I can only imagine how the back is held together. read more

The service here sucks. The staff is rude. Management did not have an effective system to get orders out. Heard them tell a customer not to bother them. Well the customer been waiting on their order for almost an hour. I understand that it is Super Bowl Sunday but you should know the volume that your store can handle. We arrived to for a 5:15pm pickup and at 6:15pm we still ain't got our order. The store should have cut buff online ordering at a certain time and focused on working those orders. Epic Failure read more

Worst Wing stop you can go to! Always standing around talking and the food takes forever here! Ordered delivery and didn't get my food for 3 hours and finally has stop drove up there and nobody did anything about it! read more

My husband and I decided to dine in at this location. We ordered at set of 2, 10 piece wings. When we received our food, we noticed that the ranch was missing. Ruth, the "manager" advised that ranch is never included in orders that aren't combos. I challenged her on that. She continued to give the excuse that, ranch is only included in online orders. I continued to disagree with her. She told me that next time we need to be prepared to pay for ranch when you dine in and don't order a combo. This will be our last time dining at this location. read more

I've called Wingstop multiple times about my refund, and every time they told me they'd call me back -- but they never did. It's been weeks, and I still haven't gotten my refund. Very disappointing customer service. read more

HORRIBLE 10/10 WOULD NOT RECOMMEND. This wingstop ruined my entire order, didn't even call to complain about the complete order, only called to complain about one part. No flats, no Cajun fries and NOTHING was well done as requested. All I wanted was a 12 dollar refund. Called in told them my order - argued me down and told me I was wrong. What was in their system was NOT what was reflecting my wingstop order I placed in the app. I explained that what they're saying is not reflecting what I ordered in my app. The girl who answered the phone STILL argued me down - hate to be that person but it really be your own people. Girl at the front placed me on a hold to speak to the manager while she was doing WALK IN INTERVIEWS!!! Insane. Called in on my other phone got another girl - she started arguing with my mother about the order - INSANE!!!! Told me if I want my order to be fixed I need to come back I JUST left the hospital. Had the manager literally call me back as I'm writing this review ARGUED ME DOWN AGAIN - then hung up in my face. Here's the corporate number I'm sure you all will need it - 877-411-9464. read more

This location is very poorly managed. I ordered online for delivery using the Wing Stop website. I ordered classic mix & match. They delivered boneless by mistake. I called in to simply get a partial refund, and the manager insisted that I drive over there and SHOW them to prove I wasn't lying. If I could drive over, I would have done pickup, that's why I did delivery. It makes no sense to insist that I drive over there and then show them food that would now be stone cold to get a partial refund, or wait another hour for them to make a new order for me. Just give me my partial refund and be done with it. read more

It is sad that I feel the need to take away so many stars just for service and timeliness... but there it is. Food is almost always on point, but even if you order online and go 30 mins after the suggested pick up time.. you will still be waiting. It's like they never even got the order every time (for every customer) and they're all just running around! I don't understand.. and I've worked fast food before. Staff more people maybe so the ones working there aren't miserable? Don't even get me started on picking up on game days. Phew. read more

Came in to pick up my DoorDash order. They were very busy as I could see, there was a woman named jay who was very kind & let me know my order would be out shortly. She was so nice! read more

Worst location I've been too nothing but lazy workers who close the store an hour early and tell you that if you want to order a small 6 piece it's gonna be 40 minutes and nobody wanted to time to the counter to talk to me cause they thought I was gonna order read more

Wingstop - Chicken Wings Near Me - Cross Roads, Texas

I love wingstop. But I WILL NEVER GO TO THIS ONE AGAIN. I walked in and the front counter guy was on his phone surfing instagram. Completely ignored me. When I said I had a pick up he just looked at me and kept playing on his phone. It took a girl from outside to walk in and get my order. She was also rude af. The bags are SOAKED in grease. Literally dripping grease. All over my damn car. You guys suck and I hope this location gets shut down. I will travel to frisco for a better experience. read more

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Staff quick and friendly. My favorite fries on the planet. Seems this location has upped it's game.

Easily the worst Wingstop I've ever been to. Corporate should take the short drive and conduct an undercover audit of this place. Said my order would take 15-20 minutes, took over an hour. Got the order and all kinds of stuff was missing. Went and asked them to correct it, took another 20 minutes. Took the food home, everything was WAY over cooked. Bone dry chicken. Customer service was shocking! They act like you are an idiot when you ask for your order to be correct. Insane all around. Won't be going back after this being my experience the last two times. read more

You'd be better off driving to the Walmart behind it and picking up Tyson chicken strips. When we came in the guy at the front was very pushy and very rude. He asked me what we wanted right as we walked in and I told him we didn't know yet. "Well can I get a name?!" Was his response. Again "no, we don't know what we want". When we got our food there was minimal sauce on the boneless chicken wings, and the fries were extremely soggy. We also thought it was odd bone in was more than boneless, when it's typically the other way around. The chicken was also extremely hard and almost made you think you'd break off a tooth. The cleanliness was also pretty bad. Most of the tables were dirty, and their soda machine had trash all around it. This is our 2nd time at this location and will be our last. read more

Wingstop - Overly seasoned, under sauced Cajun - Chicken Wings Near Me - Cross Roads, Texas

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My husband and I ordered wings a couple weeks ago, they messed up our order, said they would fix it, went back up and got our wings, wrong again. Manager spoke to us again and said if it was okay that we recurved a credit at the store, no problem, at that point we were tired of going back and forth to get the wrong order over again. Went up tonight and they claim we have no credit. Whoever we spoke to before was so apologetic about the mistake, today was absolute horrible service and refusal to give credit that was previously promised is ridiculous. Someone needs to be fired read more

This is the absolute worst wing stop I've ever been to!!! The chicken was over cooked and hard, plus it barely had sauce on it. The worst part I found a blonde strand of hair cooked into my chicken. The workers must not be wearing hair nets, this is a safety issue!!! read more

Wingstop - Blond hair cooked into the chicken - Chicken Wings Near Me - Cross Roads, Texas

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Called while driving to this establishment to place an order to go. Was immediately put on hold and arrived at the 10 minute wait time. Watched the cashier stand there, walk around, and take an order from someone who walked in while I was sitting in my car on hold. Finally hung up and went to another establishment. read more

Wingstop - Phone number, wait time, establishment door and windows I could see the employees through. - Chicken Wings Near Me - Cross Roads, Texas

26August2020@1015- Wednesday Great customer service!!! Place is very clean!!! :-) Thank you, Jjay R16:16 read more

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Ordered wing stop on Uber and I get my order at home and I'm missing half my order like your not paying attention doing your job ? I called and complained and the rest of my order was just sitting there had to drive 15 mins out my way because of poor service read more

Forget the customer service, this place is The Fly 3 movie production. I counted at least 7 hoarse fly's flying around the place. Please call an exterminator or hang the zappers all over the place. While waiting for my food an angry customer came in asking for a refund. Did I just walk into a scary movie set or should of read the reviews before walking in. Will update after getting my food. Honestly with this many complaints how is it possible for the owner to still have this franchise‍ read more

Wingstop - Lord of the flies - Chicken Wings Near Me - Cross Roads, Texas

Deedee or DD is the best. Idk how she made a kitchen of 1 Person work but she did!! Queen

Great service!!! Met the new GM, Cordi. Service was great and extremely polite. It certainly changed my opinion of this location after reading some negative reviews. I think people should give them a second chance and see the new changes!! Impressed! read more

This location is horrible you make an order they put a time that the food will be ready and every time its not employees are rude. Also i dont know why they put in the app an option to have the wings extra crispy if they never ever make them crispy. Just ordered again and wings are uncooked last time im ordering from this place better of going to Frisco. read more

The service here is absolutely terrible. They messed up our order and the manager told us they were unable to remake part of it because it would "mess up their inventory". Her getting a couple bucks off of French fries was more important than fixing a mistake made by their employees. Absolutely no customer service everyone is so rude. Never go here unless you want a wrong order and bad attitude. read more

Don't waste your money here. Wings are dried out and hard, really something terrible to serve to customers. Not really sure how a franchise can do such a unbelievably terrible service to their customers. These wings had to have been sitting under a heatlamp for hrs to be thiis dried out. Will never go here again!! UPDATE!! I tried to contact Wingstop Corp but they let you enter your info then you are sent to the store order menu. Guess they don't accept customer complaints!! read more

Wingstop - Chicken Wings Near Me - Cross Roads, Texas

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We absolutely love Wingstop and have been going there for years, however we had the worst experience to date at this location. We placed an order of 40 wings and drove about 20 Min to pick up the order only to come home and only find 30 wings. When we called to ask about the order we spoke with a rep and then the manager Edgar we starting speaking rudely and said I will not argue with you and there are two options you have either not getting your food for driving back here and getting your food. We did not receive an apology once. We were told we were to blame bc we did not open the boxes and count in the store. We will not be going back to this location. The wings we DID receive were the size of a pinky finger, they were so small and were burned and had no meat. read more

Wingstop - Chicken Wings Near Me - Cross Roads, Texas

Got there on time. Were a lot of people so expected a wait. 15 minutes go by and they finally tell me that the rolls I ordered just got put in the oven and it would be 10 minutes. I told them to just take it off my order. They saw it was an internet order and told me they would refund me at the end of the night. A little confused I asked if they needed my card. They said no they would refund me after the store closes. Again, what the heck are they talking about? I tell them no here is my card and I need them to refund it now and get a receipt that it has been refunded. Some manager type walks up and starts arguing with me that they can't refund internet orders at the front. They will do it after the store closes in the back. Im getting annoyed and I ask what happens when I see there is no refund. The dude tells me at that time if there is no refund in 3-5 days I would contact my bank. Again confused I asked him no, who do I contact if I don't see a refund. Again he says my bank. Since it was super busy, I finally gave up with full knowledge they weren't going to refund me anything. Weeks later still no refund. What planet do these people live on? "We will refund you when the store closes." "Contact your bank." read more

If I could give this location a ZERO, I would! The entire establishment should just shut down. To start they are incredibly slow. Every time I go in to pick up an order it always says about 20 minutes but it always ends up taking 45 minutes!!! SET THE RIGHT EXPECTATION!!! Second the food is fresh only when a certain staff is that for the night and this is just one crew gets it right. Everyone else in their customer service is absolutely pathetic. The order that triggered this review is when I spent almost $40 on dinner for my family and myself. I ordered a 35 piece wings with french fries baked beans, etc. The flavors were lemon pepper, garlic Parmesan, & Cajun . Now the lemon pepper were fine as far as the seasoning the freshness could've been better across the entire order. It was absolutely ridiculous again. The wings were soggy, the garlic Parmesan had no Parmesan & Cajun had no Cajun seasoning. So I called back up to the store to let them know that my wings were unacceptable. I told the manager about the garlic Parmesan not having any seasoning on them I was actually going to let them slide with them being soggy, but the seasoning part just didn't sit right with me. I mean there was absolutely no seasoning as far as the garlic Parmesan sprinkle on my wings neither was it on my Cajun wings and when I tell her that, she tells me "you may have been getting extra seasoning from the other crews or other Wingstops that have been serving you." What Lady? I told her I would go ahead bring the order back drive back to the location and have them remake but I pointed out the website when you go on their website it shows you the clip it shows you that all of the flavors have some sort of sprinkle & when I tell you guys these had none...PLEASE refer to the pictures below. This is the last time I'll be visiting this location and I'll try out the Prosper location instead. I mean it's got three stars, but it's better than the two that this one has. It's one thing to make a mistake it's another thing to blame the customer or another crew/location because yours did not come through with a promise on the quality of what it claims to have/offer! I always say, it's the PEOPLE you hire that can make or break your business. Wingstop, Please provide better training for this horrible location. Customers are not happy & that has everything to do with your people there and some of them having to much pride to right a wrong & admit, they need more people & help! I DO NOT recommend this location. Go down the road to Prosper and give them a Go. Good Luck All! read more

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Ordered on the website and showed up 10 min prior to when the order was projected to be completed. Order was given to us over a hour later. Workers were unorganized and would let their friends come in to socialize while there is a line out the door. If my order says "completed" I expect to be walking to my car so i can go home, not to sit in the lobby. read more

Slowest service I've ever experienced in a WS. It's amazing that they'll have 5+ people in the kitchen on a slow day and still are slow getting the food out. Shows lack of training, management, and how uninvolved the franchise owner is. With how low the ratings are for this place you'd figure there would be some kind of attempt to change. Afterwards there was no apology for the poor service which only tells me that this is a normal day in this place. #shitstandards read more

Wingstop - Wings with feathers on them.. The manager said here was nothing they could do for us even though I have the feathered wing as proof. - Chicken Wings Near Me - Cross Roads, Texas