I stopped at this location to pick up some food and upon entering the establishment I was never greeted. I was asked if I was there for a pick up order by one of the (3) employees with my reply being, "No pick up, I'm here to order.". After a few seconds passed an Ice Cube look alike took my order and gave off the energy that he couldn't care less in addition projecting that he didn't really like his job. After placing the order and waiting for a bit I observed one of the other two employees who didn't communicate with the ice cube cashier place my food on the shelf and didn't say a word to alert the cashier that my order was ready. No, "Order up, Order's ready", nothing. I had to walk over to the employee that placed the food on the shelves and ask if one of the orders was mine which it was as other patrons entered the establishment to take their turn with the horrible service that I was receiving. Thank God I inquired about my order or else I think I would have still been standing there. If I were you, I would try another Wingstop, not this one. To make it worse, by the time I got home which was only 5 minutes down the road, my food was cold. They don't ever have to worry about seeing me again. read more

No sure what all bad reviews were about, until I arrived and waited for my food, employee had daughter in store work place (not daycare) but whatever.. my food wasnt ready like promised, waited additional 15 minutes for my food 40pcs wing meal only to get home and see they forgot my 2 orders of fries. The Garlic Parm wings didn't even have any garlic sauce just dry parmesan sprinkled on, totally forget garlic sauce. No flavor nasty,no fries, lucky other 3 wings were tasting good, next time I will get wings at concord location. But even then you should always check bag before leaving any location. read more

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There is a young man working there braids glasses and cloths attitude. States he's the owner. My daughter was verbally attacked by this man. Her account had charges for purchase which there was no order for. The guy yelled he was going to call police at my daughter because she explained her account was charged and they stated no order received He said take it up with bank When she ask for manager he stated I'm the owner manager. I ask if he apologized for her order not showing he said she needs to leave the store He was rude mo customer service and I will contact the better business bureau because she was threatening to me and my daughter . What an awful way to treat eating customers. Horrible interaction that I experienced with a manager owner. Bone chilling. read more

The staff was very helpful. My online order did not go through the app and they assisted me with my order

Food is amazing and the staff is friendly I enjoyed my meal! I appreciate the fast services !!! [[HIGHLIGHT]]Thank you WingStop !!!! For always delivering and creating good food and good vibes[[ENDHIGHLIGHT]] read more

First off, they never answer the phone. Even in the morning when they are not busy they simply don't answer. The manager is extremely rude, cusses out customers, and is hostile. They got my order wrong and replaced it with old wings from another order. read more

Despite the terrible ratings, this place is very busy. With just three people working they are woefully understaffed. I waited 45 minutes for a standard combo. The floor was sticky and the self serve soda machine was out of all beverages but diet products. I was told that the General Manager had been out for several days. The online orders were being filled first, but even the line to pick those up were three to five people deep. I am sympathetic to the staff issues, and the cashier was polite under the circumstances, but the fries were undercooked and I ended up needing to settle for a disgusting drink choice. In the future they should offer a refund on the drinks when they know the machine is out of most things, because anything isn't always better than nothing. read more

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Do you like to wait 1 hour plus? Because you will here! Without fail every time I eat here I could've gone into a different actual restaurant been waited on and left before someone at this wingstop would slowly come out from the kitchen and say that they are about to start my order. And then on top of that the gaggle of TEENAGERS that are always running this place have zero interest in being there. [[HIGHLIGHT]]The tables are always sticky and there is one 3 person bench to wait on your 1 hour long order inside.[[ENDHIGHLIGHT]] The food is subpar to a lot of other wing places. Just get annoyed every time I gotta go here. It's always something. read more

Worst order pickup experience of my life. I placed an online order that was supposed to be ready at 9:10 and it wasn't ready until 10:10 so I spent an hour waiting for my order! There were about 20 people waiting for orders and only 3 people working and you could tell they were completely over their head. I didn't yell at them like other people were because I felt bad for them. Never ordering from here again. The staff was doing everything they could, management need a to be held accountable. read more

i don't normally come to this wingstop but i did and the next day after eating here i got food poisoning

Save your money and time. Eat somewhere else. Waited 45 min and finally cancelled my order. Never got my refund. Place should be shut down based on reviews but yet it's busy. There's other places that sell better wings in town. read more

They about as slow as it gets. I know people on fentanyl that could work faster. Absolutely ridiculous.

Ordered on line. Service was great! Food on point & timely. Manager made sure I was satisfied before I left. Almost didn't patronize because of the reviews. Recommend trying again. read more

Walked in on Super Bowl Sunday about 10 minutes before halftime. Ordered- great greeting, prompt service and exceptional staff. [[HIGHLIGHT]]Business was clean- game was on TV.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Before we left- a crowd had come in to pick up and order.[[ENDHIGHLIGHT]] I was extremely impressed. read more

New location is open for business near Concord Mills. Location is located in small strip mall with 4-5 other establishments. I ordered weekday lunch via their web site and picked up my order. Nice, clean and organized inside. Freestyle drink machine. Plenty of inside seating. Food was ready on time, hot, and freshly prepared. read more

Obviously I love wingstop and all it brings to the table. But this specific store is always backed up tremendously. I waited 3 hours for my food, when it had already said it was ready. Unfortunately, this is the closest wingstop to me so I've been here multiple times and this happens 8/10 times. read more

This restaurant is by far the slowest establishment I've ever ordered from. We have waited anywhere from 1 hour up to 3 hours. Often times there are issues with our order also. They are always way understaffed and behind. Food is decent when you finally get it - if they get it right, but not worth it at all. read more

Needs supervision of an experienced manager. Very slow and a lot of foolishness happening behind the scenes; however, food was fresh and hot. read more

Food was amazing and staff was friendly. [[HIGHLIGHT]]Great music was playing[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]all tvs had sports on[[ENDHIGHLIGHT]] read more

District manager was training a new crew today. He was 100 mph. Friendly , precessional, and the food was delicious

Unfortunately, this comes to be a disappointing visit. After many years of not having had Wing Stop. I can definitely assure this will be my last time ordering from the Wing-stop. As other reviews say, they are definitely understaffed and apparently they can't break a $50 dollar bill for a $22 order. To add, my food was not even cooked... and my order was incorrect. Which makes me wonder how this isn't an issue to others. I have seen other reviews for this location and it is terrible. If you are truly in the mood for wings, go anywhere else and do not make my mistake and look at the reviews! Good luck! Do better Wing Stop. read more

Their food is just not worth the price. Our wings were cold, the flavor was off, and our corn was burnt. Should've looked at the reviews before ordering from here read more

Did an online order for about $22 but when I checked my bank account later I was charged $22 and an additional charge of $197

Food was mid and customer service is poor. I placed a carry out order and discovered a hair on part of the order. The manager on duty was not helpful and had no resolve. Would not recommend. It's bad... REAL BAD read more

What a poor excuse of a good establishment. Not sure what processes are in place in the kitchen but it takes forever for you to get your order. I left my him 30 mins after placing the order and waited an additional 40 minutes in the parking lot because the food was not ready. It's like this all the time though. It's like the kitchen is running with 1 person and an order list that you would only see on a holiday. This is ridiculous. Shut this place down. Ordering delivery from a Wingstop that is further away would be faster service. read more

If I could give this location 0 stars I would ! Its like come on wingstop! When are you gonna get it together smh. I cant catch a break with the wait on top of the unnecessary attitudes from not just the employees but the managers as well , its not a good look. Now that I got that out the way, let me explain my issue. As you can see in the photo below , I ordered food online and was greeted to a 83 min wait, normally I would never wait that long but I am sick and cannot leave home so I waited. I proactively checked on the status of my order via WINGSTOP .COM and the last checkup stated my order was completed and had been delivered , I look outside my door and there is absolutely nothing there. So I close my door and check again just to be sure I wasnt tripping. I called the drivers number which was on WINGSTOP.COM as you can see in another photo below and I was greeted to a disconnected line. So instead of getting upset I called this location that I ordered from and was greeted to a rude young woman, I don't know her name nor do I want to know her name but I do want to say sweetie if you do not want to work...quit! Please it will save everybody a headache from your attitude. She told me that they could not do anything about it because I ordered through door dash or a different ordering website which I did not. I ordered via wingstop.com where I clicked delivery put my address in and got updates via wingstop.com not door dash or any other delivery service. When I told her this she immediately got an attitude and told me that I was not right and that I did order from door Dash not wingstop.com. So I asked to speak to a manager and I guess she didn't know that I was still on the call or she didn't place me a hold. Because I heard their entire conversation and the manager even had an attitude and said the exact same thing and when she said that "some woman said that she ordered online not door Dash" he responded "that's what they all say" meaning this happens often and they don't refund people their money for their waits. Might I remind you I waited almost 3 hours for eight chicken wings I never received then was greeted to a disconnected number and then two rude employed employees, who shouldn't even have a job with the attitudes that they have. At this point it doesn't even matter if I get a refund I just wanted everyone to know how terrible the customer service is at this location and a lot of the locations in Charlotte North Carolina especially after the pandemic came about . So If you were thinking about going to get some chicken wings here or ordering chicken wings online don't do it just make them at home go to the grocery store babes lol I promise you wont regret it! read more

Wingstop - The wait for delivery via WINGSTOP . COM NOT doordash! - Chicken Wings Near Me - Concord, North Carolina

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Do NOT come to this location. I ordered my food at 7:47p and it is now 11:30p and my order has still not been made. Someone was handling food without having gloves on and touching other objects without washing hands. If I could give them zero stars then I would. read more

Decided to grab wing stop for lunch. Now .... I let some things slide. My ranch tasted "off". I said okay. Then I bit into a fry & about broke my tooth because there was a bone or something in the fry. I was on my last thigh & I bit into it. Well it was red & damn near still bleeding. read more

Wingstop - Red meat. - Chicken Wings Near Me - Concord, North Carolina

If I could put zero stars, I would. My boyfriend and I went inside and they said they only do online orders. Tell me that's not true. About every restaurant does take in orders, but not this one. Truly a huge disappointment. The worst part about it, they didn't even apologize or even say have a great day. read more

Very slow. Bad customer service. [[HIGHLIGHT]]Inside was gross, needed to be cleaned[[ENDHIGHLIGHT]] food was decent

Granted it was a Friday night by the college - our dasher waited over an hour for our food! We ended up tipping extra because we were grateful he didn't drop our order and move on with his night! Then when we get our order (at 12:15 PM) - we unload the bag and find that there were no sauces !!! And we paid for extra ones as well !! Some people order out to treat themselves and this was a major disappointment. read more

Wing stop is so bad. I've had it. I've given the franchise the benefit of the doubt for the last year and I'm finally done. This is the 4th crappy experience I've had throughout Texas, Florida, and North Carolina. Specific to this location, it was fine until they fudge up my order. It was the easiest order and they still messed it up (forgot the large fries which were part of the combo). The clerk even asked twice if I wanted fries. On top of not getting my order right, the wings were terrible. We got the 40 boneless and every single flavor (4 variety) had barely any taste... I will officially never return to a Wingstop. Sell the company or work on better management. What a joke. read more

If they ain't careful the way they cook the food can KILL somebody this my 2nd reviewed it's real people I was in bed for 3 days throwing up everywhere I couldn't finish it was allot of vegetables oil grease they didn't drain from the suppose to be cook chicken hurt my stomach I had to drink plenty of WATER to clear it out of me read more

Zero for nasty manager. She decided to shame me for grabbing the wrong size cup when she failed to give one. When I nicely apologized she returned with a nasty attitude and commented. I had waited for over 30 minutes for an ONLINE ORDER and didn't complain. I don't care how hard she's working she was a bitch. read more

If 0 stars were an option, I'd give it no ratings. Our order was given to us wrong but it's whatever. Took a bite into the first wing and it wasn't fully cooked. Also the white girl who works the front is a retard that her coworker had to call her out on her stupidity. We were too upset to take pictures and immediately threw away the food. read more

Ordered online twice went to pick up and both times orders were wrong. The worst part is that the wings were TERRIBLE. They were extremely small and overcooked like hard rocks. And loaded with salt. Couldn't taste lemon pepper. This place is the pits I would never go there again. Please save yourself money and cardiac arrest go elsewhere for wings, you've been warned !!! read more

By far the worst wing stop on the planet. 1 hr for a chicken sandwich combo. My God! The sandwich was slamming though.

I DO NOT like this location. I believe the people that work here are slow, hey cannot get a order correct to save their lives.

The customer service at this location is horrible. We ordered100 wings for a family gathering and they only put 60 in our bag. After driving home and unpacking the food, I found the error and returned to the store. The manager was unapologetic and insisted that he packed the correct number of wings. When I told him that I couldn't wait to post this incident on social media, he became very angry and refused to give me a refund. I paid cash, but the manager said it is store policy to process refunds in 3-5 days. The manager called the police and finally, after the police arrived, he gave me a refund. If you don't like to waste your time and get substandard customer service, stay away!! read more

TERRIBLE! Food was fine I think idk I still haven't gotten it. But we ordered and an hour later we still have no food. Just don't come here.