My coworkers and I placed a large order for our staff and teachers and came to pick it up on June 30 at around 10:50 a.m. There were two employees working: a younger woman and an older, skinny man. The younger woman greeted us and asked how she could help. We told her we were picking up a large order with about 15 meals. The man immediately responded with something along the lines of, "Yeah, I figured," in a very dismissive and rude tone. Trying to move past that, I asked the younger employee if I could borrow a Sharpie so we could label the drink cups with everyone's names. When I looked over at the man, I saw him sigh and act visibly annoyed, as if we were inconveniencing him just by asking. What bothered me the most was that while we were packing the drinks, two white, blue-collar workers came in. His attitude changed instantly. He was friendly and polite with them, while he had been cold and rude toward us the entire time. When I finished using the Sharpie, I noticed they were both busy, so I simply set it on the counter. The man came over, grabbed it aggressively, handed it to the younger employee, and sarcastically said, "Here's your Sharpie back." Large orders are part of working in food service. If preparing them is frustrating, that shouldn't be taken out on customers. Everyone deserves to be treated with the same level of respect and courtesy. I appreciate the younger employee for remaining polite and helpful, but the older man's attitude made what should have been a simple pickup an unpleasant experience. read more

Oh my God what has happened to this place like are they in the back getting the chickens to sleep together, getting their egg babies, raising them, and THEN cutting their wings off to cook them like how the ef does it take so long to make some wings when that's all you do all day??? Sitting here with about 8 people all been here for 10-15 min and still no wings that's straight up crazy like you don't know wtf you going to have to do at work... YOU GOING TO MAKE CHICKEN WINGS!!! THERE I HELPED YOU! WINGSTOP!? most accurate name ever figure it TF out Wingstop it's not this damn hard. Ffs Lol I just saw that three years ago I gave them two stars for being slow and unfriendly. Well they don't seem unfriendly anymore but this is the SLOWEST damn place I ever seen read more

Absolutely unacceptable experience at Wingstop, 734 Mangrove Ave in Chico. Wingstop hands out "free meal" reward coupons to kids through schools to celebrate hard work and achievement, then refuses to honor them in store because of a "new policy" that is nowhere listed on the coupon. We were told it had to be redeemed online only. Then the code didn't even work. So let's be clear: kids work hard, earn rewards through school programs, show up excited to redeem them, and leave disappointed because of undisclosed restrictions and broken redemption systems. If you change the rules, update the coupons. Don't use schools and children as a marketing tool while putting barriers in place to prevent redemption. This isn't about the dollar value of wings. It's about kids earning rewards and businesses honoring what they hand out. Shame on Wingstop at 734 Mangrove Ave. Families deserve better. read more

We thought we were ordering all classic wings but apparently we inadvertently ordered boneless wings. The menu is confusing when ordering mix and match so it's easy to click on a wrong item which is apparently what we did. Boneless wings had sooooo much crust on them and they tasted not like wings but rather like chicken breast pieces. We did order (correctly) additional 5 pieces of wings. Overall all of the order was too dry as if overcooked and incredibly salty to the point where it was difficult to enjoy the flavors we ordered. Needles to say, we couldn't even finish it so part of it went to garbage. It will be a while before we give this place another chance if at all....we had eaten from wing stop in the past and always enjoyed the food, so this latest experience was the worst by far. read more

If you don't pay the 2$ extra for all flats....they give you all drums. EeeeYuck. Not a fan at all.

I think 2 is as good as I can go. Food was fine. Nothing to write home about. 20 bucks fed my daughter and I - 5 wings each and big plate of fries. Wings were decent size. Crispy. Their traditional hot was tangy, less buttery than buffalo. Non breaded isn't my fave. French fries are skin on. Good. But way too many skin only. 20mins seems to be the default, not sure you can cook chicken any faster. Also means we got something fresh. But the place is pretty gross. Dark. Dingy. Floor was an icerink. I'll get them props cause they were getting crushed with online orders. But there was little service. read more

RILEY did absolutely fantastic. I came in a with a certificate and didn't know that it was thru the app. They were kind to share how to do the redemption and it was easy. They offered to help if I had trouble and made sure after if It went through fine. Very good customer service, great attitude and professionalism. I would come back just for them and the awesome food of course! Bonus: they were kind to give us extra water cups as well. Thank you Riley‍ read more

Chris and Mason are standout employees they had great customer service and strived to help others. Chris was excellent help to a couple. I didn't speak English and took time to translate with Google so they get the same customer service as everyone else. It was extremely busy, but service was still fast and consistent. Haven't always had the great experience at this Wingstop, but these two employees have changed that. read more

I had a draft of a review on Wingstop a few years ago on an old account but never finished the review but I want to stop as many people as possible from going to this awful establishment as possible so I'm going to rewrite this review. This was in 2022-2023(so the criticism towards employees may not still be accurate). I went to Wingstop, if you've been going to this specific Wingstop for a while you know it's a shell of its old self. It used to be a 50% chance of it tasting good now it's 0. I still went because I had some loyalty towards this place I once kinda liked. And I just wanted two voodoo fries cuz that's the only item that tastes okay. So I order that and the cashier told me it was going to be a a 37 minute wait. If you've been to Wingstop you know to add atleast 15 minutes. They're understaffed and hire the mentally challenged. World full of philosophy and English majors and they decide to hire the dumbest bunch. I digress, for some reason I was in a positive mood and assumed that it was gonna actually be around 37 minutes which was already cutting it close to I'm taking my 12 dollars elsewhere territory. I wanted to chew some time up, and went to Safeway next door. Grabbed a 2 liter of root beer because I had issues. Then I sat in my car for like 20 minutes or so until about 30 minutes was up. And let's skip like an hour cuz yep I am able to skip an hour in a story about waiting for 2 orders of French fries from Wingstop. And I'm not the only one waiting. Theres dozens of people waiting all saying how they were told that their food was supposed to be done an hour ago like myself. Another 30ish minutes go by and now people who were behind me were getting their food so I knew something had to be up. I am decently patient so I did wait an extra 15 minutes but then I finally went up and just asked them "can I have my money back, I don't even need the food". I was responded with no reply because those are the type of people that work at Wingstop apparently. He eventually got his manager. Who basically told me no. Because waiting an extra 2 hours of your food apparently isnt enough for a refund. But they do atleast start my order. Clearly messed up when making my order and I got my food in total, 2 hours and 37 minutes after I had ordered, when I was told a 37 minute wait. I wish I had the receipt for proof. And guess what they gave me because I had to wait a long for my food. You guessed it, nothing. I got a "sorry for long wait". Even if I had been a Karen and bugged them about my order and they noticed that they messed up in the process of creating my order it would have been no less than 2 hours of waiting. I get it fast foods understaffed. But atleast be honest with your customers so they don't waste their entire evening. Food was like a 6/10 at best too. (Apologies for the grammatical errors I'm not trying to read through all this again) read more

I hate when I feel the need to go out of my way to leave a bad yelp review. It doesn't happen often but unfortunately tonight I had a less than pleasant experience at Wingstop which was completely avoidable on their part so I feel I should bring it to their attention. Let me start by saying we love Wingstop and order for pickup often, at least a few times a month. Tonight, I picked up the order and noticed it was only 1 bag when it's usually 2 but didn't think much of it because I knew we had ordered less food than usual. When I got home, sure enough, something was missing. We had ordered a large fried corn which is basically my meal because I love it so much. I looked at the tag and saw it said bag 1of 2 and 2 of 2 except I had only been givin one bag. Bummer. Back to Wingstop I go. Now, maybe I should have called to give them a heads up on the situation but I figured since I was just in there not 15 min prior, it would be no big deal to get my missing order of corn. The rest of the meal was great and my family was hungry so I just took the tag with me because again, I was just in there. When I arrived and explained the situation the old guy with a braid just looked at me like I was an idiot. Then he asked why I would just bring the tag back and not the whole order. No sorry for this inconvenience, sorry you had to drive across town for a second time because we forgot part of your order. I told him well sir, my family was hungry and it's late and I was just in here so I assumed you know that you guys would just make it right and not interrogate me like I'm trying to scam for some free corn. Like really? He asked me if I was sure it wasn't in the first bag.... Yep I definitely checked before I drove all the way back here. He basically said he would let it slide this time but next time I would need to bring back the entire order. I said yeah ok gotcha. I wanted to say well hopefully next time you can just get the order correct and then I won't have to come back a second time at all. In the end the girl that was working did apologize and she was lovely and they gave me the order of corn that they had forgotten but I was really put off by that whole interaction. I thought that was really poor customer service especially because this was their mistake and I was totally understanding about it. Shit happens, I get that. read more

Our kids wanted to try out the place due to it going viral on Tik Tok. Wait time took awhile. 25+ minutes. Inside could use an update. Felt dark and old. Was very disappointed in the fries. Their ranch dressing was really good! But if you wanted to purchase extra, it was $1.99 each and idk if that's even worth it. Flavor of wings were only ok. The Cajun corn was really good. Probably wouldn't go back, but glad we got to try it. read more

See all

Best Wingstop Experience EVER - Thanks to Jillian! I don't usually leave reviews, but I had to take a moment to shout out the absolute LEGEND working at Wingstop today -- Jillian. From the moment I walked in, she greeted me with the kindest energy, made some awesome menu recommendations, and honestly made me feel like I was a VIP. Now let's talk about the food -- unreal. The wings were perfectly crispy, saucy in all the right ways, and downright addictive. Fries? Golden and seasoned to perfection. But honestly, the highlight of the visit wasn't just the food -- it was Jillian. I don't say this lightly... Jillian might be the best person on the planet. Like, if they made a movie about the greatest Wingstop employee in the history of Earth, Jillian would be the star. Friendly, fast, funny, and just genuinely awesome. She deserves a raise, a trophy, and maybe her own wing flavor named after her. 10/10 experience. Will be back -- mostly for the wings, but also because Jillian exists and the world is better for it. read more

4.5 stars Wingstop. A lot more affordable that BWW. Consistently good wings. 4.5 star wings. Prefer the wings over the drums. Drums seem to always come out extra crispy. All sauces are good. Wings are a little bigger than average. Good stuff. 5 star carrots. They give you a ton of carrots. It's enough for 2 people. Good and fresh. 3.5 star corn. Corn is good. Nicely seasoned. So tiny. Tiny tiny. 4 stars fries. Tried many seasonings. All were good. Fries are always a bit on the soggy side. Prefer in and out fries or McDonald's fries. 2 star thighs. I get that they added this because it's hard to get bone in wings and a good price. If the wings are larger than the thighs we got a problem here. Maybe it's just a bad batch but sooo tiny. Over cooked and not good. read more

See all

Can't ever get an order correct! These are burnt and ordered a 50 piece pack. Someone took our wings!! read more

Wingstop - Burnt fries!! This is the worst Wing Stop ever!! Ordered a 50 piece party pack. NOTHING IS EVER CORRECT AT THIS PLACE. - Chicken Wings Near Me - Chico, California

Yet another bad experience at Wingstop. They has a flyer on their counter for $7.99 Perfect combo. When rang up it was actually prices at $8.99. The manager refused to honor the advertisement. If the price goes up you need to either put the right price on your ads or remove the fraudulent advertisement. Don't go here, the managers are horrible and they provide false advertising read more

See all

We were told 20 minutes and it took an hour, went to find seating and not a single table was clean, during the whole hour we were waiting none of the tables were cleaned. Ambiance was awful, it was incredibly cramped unclean and there was a family with a kid screaming next to us the whole time. There wasn't even a trash can for any garbage we had. Food was incredibly expensive. I downloaded yelp just to review this place. Never would I consider going here again. read more

Fast, prompt and accurate order. We ordered online. We ordered 10 bone in lemon pepper & 10 mild bone in wings, Cajun fries and regular fries. Everything was good. Made Fresh and hot. Plenty of indoor seating. Great stuff, clean location. read more

Chicken Tenders and Fries Literally disgusting, the oil is super old and disgusting. Chicken is so dark and old looking. Called the store and the only thing the manager could say was that it's how the product has been turning out unfortunately. Total BS and this is disgusting. He did offer a refund only if I bring in the product and show them otherwise they offered a remake and "can't guarantee" that it will turn out better. Plus the order took forever to make and was told to pick up at 10:09 pm and order wasn't ready until 10:35pm. Totally disappointed and not satisfied at all. read more

See all

The soda machine was more of a carbonation dispenser. The garlic Parmesan Wings were laughable. White powdery dust on wings. The fries were lukewarm. $36.00 basically flushed away. Thoroughly dissatisfying. read more

Everything about this place sucks the management, the regular employees suck, the cooks do their job better than the rest, called in an order and immediately an employee had no customer service skills they said 30 minutes I gave them 45 and they tell me we need a "few more minutes" turned into and hour wait all just to find out the food is sitting on the order pick up rack cause nobody checked for my order do better Insult to injury they got my order wrong the Person over the phone has to get their stuff together read more

Last night I ordered takeout including a 15-piece bone-in w/ original hot and an order of voodoo fries. The wings were well overdone (some comparable to jerky). I don't know if they ran out of sauce or forgot it, but they might as well have just left it off and offered for me to choose a new flavor. So I looked forward to the voodoo fries. Undercooked fries would've been an understatement. Have some more pride and maybe put a little more emphasis on quality. read more

10/24/24 1:30 PM Staff acted as if I was really putting them out by being there. I ordered an 8 pc bone in Combo. Very little discourse. Almost no eye contact and just plain uncomfortable. They said it will be 20 minutes and I was the only one in there! Ok, you have to fully cook chicken.... I got an iced tea. They don't carry ANY type of low sugar options. Tea tasted stale. Dining Room was so cold and dark I changed my order to go instead of eating at the table. There was also no internet/cell service. I observed the two women working with three more customers and let me just say that back when I ran my Restaraunt I would have had a serious conversation about customer service, cleanliness and put them into training OR fired them. There was so far NOTHING about this $17. I had just spent I was enjoying! Then I received my food, without a smile or a thank you, got in my car and drove to a shady spot for lunch. I opened the bag and they had no napkins, forgot the celery and carrots I ordered AND my chicken was so overcooked it looked/tasted like jerky! The fries were good but mostly little tiny pieces like the bottom of the bowl. I do not recommend anyone spend another penny here! I think I would have had a better experience at the grocery deli next door! Probably cheaper too! read more

Wingstop - Overcooked, Dry & Stringy wings - Chicken Wings Near Me - Chico, California

See all

The last few times I placed an order my whole order was completely wrong I asked for the manager the very next time I decided to attempt eating here again, I Had the pleasure of speaking with Hannah, once I expressed my concern... she handled the situation like a pro was very accommodating absolutely rectified the situation with no hesitation. Thank you read more

Wingstop - a bag of food in the passenger seat of a car - Chicken Wings Near Me - Chico, California

Wing stop has the worst customer service I've experienced in a long time. We ordered food for delivery through the wing stop website, the delivery driver got lost and called us, we flagged him down the street ,then opened our bag to find cold fries and half of our order missing. I called the Chico store and the manager was extremely rude. Said I could only get the food if I brought my current food back in 15 minutes so my other half would be cold and not remade.: she would only make half the order again. And I could only pick it up or go to the store for a refund. You're telling me you added 11 dollars in tax, tip and fees for this service?!? If I wanted to leave the house I would not have paid those. Will not be ordering again very disappointed read more

This place doesn't even deserve 1 star. Worst experience I've ever had buying food. From their service, to the food and inexperienced people. This is my first time ever leaving a review on anyone. I don't want anyone to experience the HORRIBLE HORRIBLE experience I did today. I told them I definitely would never be back. Very rude staff. They gave me the wrong food, did not know their menu, told me basically too bad that their coke machine was broke. Drank water bc they refused to give me a refund for my drink. read more

I ordered 50 wings to go ! Didn't get any napkins and one small thing of ranch for dipping for 50 wings ! , wings were boneless nothing to brag about there and some super soggy fries definitely not impressed for my first time at wing stop read more

I've been waiting for a chicken sandwich combo for 30 minutes just for the cashier to tell me he was just dropping my sandwich in the grease...poor customer service skills you guys need better training and more help read more

Its very good, but when I got it for the first time a worker told me to get these chicken tenders and I said to not give me anything spicy and he gave me the 2nd hottest chicken tenders!! I love Wingstop but I couldn't eat anything that night except for the fries I recommend those 100% read more

The boneless wings taste like and old soggy sponge got 4 flavors and they were all just as bad... stick to real wings you guys are good at that. These boneless were a bad choice and a big waste of money. Do not recommend at all. Better off getting Wendy's spicy nuggets at least they are not soggy and the same quality meat. read more

Wingstop - Sponge texture boneless wings - Chicken Wings Near Me - Chico, California

See all

PLEASE READ. I've had semi-decent experiences with this store before, sometimes my order has been messed up or late but this experience makes me never want to return. I ordered online and tried to cancel it but the website wouldn't let me, so I called the store. They answered the first time and said they couldn't cancel it because their online services were down and told me to call them back. When I called a second time, they said they'd let me talk to the manager if I was dining being put on hold for "2 to 3 minutes" but instead I was put on hold for about 15 MINUTES only to be hung up on without answering. I called a 3rd time, told the person what happened and he said "oh I remember you" and put me on hold once more and hung up. I tried calling again and each time they cancelled it, and my account was charged. Terrible customer service, no refund. read more

Wingstop - Terrible customer service. - Chicken Wings Near Me - Chico, California

Walked in and it took 30 mins to get my order. I wouldn't have been so irritated if it weren't for the fact those working here are very unprofessional. Not once did I see anyone wash their hands and this is after ringing someone up then touching food. The music selection was not appropriate at all and I personally listen to that music in my own time but at a public restaurant it comes off trashy. When asking about my order I got eye rolls and no answers. If anything they seemed annoyed I asked after waiting quite a while. I saw several door dash people come and go but I was 1 of 2 ever in the store to order and wait. The photo shows the bowls stacking and the utter chaos. The bowls were not washed and made several orders which normally I wouldn't care but the place had so many flies that I'm sure you can imagine how often they were landing in those bowls. read more

Wingstop - Chicken Wings Near Me - Chico, California

I was not impressed doing a pick up at Wingstop waited over 22 minutes to do a pick up for online order. The lobby was filled with customers waiting on their orders. I asked one employee when the expected ETA was to complete the order. She went to go check on the order never came back to tell me status. I had to ask another employee after 10 mins being ignored. I wouldn't recommend wing stop just because of almost 30 min wait for wings. You can better options at sit down restaurant with quicker and better service. read more

Ordered the 30pc Crew Pack, stopped in 20 minutes later and it was Fresh, Hot & Ready to go. Believe it or not I have never been to a WingStop before but I have always wondered if they would be a good option compared to its competitors. Overall food was exactly as described. Staff was both very friendly over the phone & also in person. I gave a 4/5 because it wasn't anything special. I didn't have anything that was so amazing that it would excite me to come back. Thank you guys! read more

Wingstop - 30pc Crew Pack. Original Hot, Spicy Korean Q, Hawaiin - Chicken Wings Near Me - Chico, California

The fact that they were making people's order that ordered "to go" first is beyond me ! I waited for my food about forty mins before my bf got up and complained. When we finally got our food , the fries were so nasty and soggy smh. And the chicken didn't even taste right.. read more

Not seasoned enough. I ordered Lemon Pepper and Louisiana Rub. Unable to differentiate the two flavors..

Absolutely ridiculous.. like c'mon lol first y'all messed up and gave me the wrong flavor.. then you gonna pack everything up and send me off with a kiddy pool? read more

Wingstop - Why would the chick who pulled this and boxed it up think that this is at all acceptable ? A literal of POOL of Oil .. - Chicken Wings Near Me - Chico, California

I believe her name was Angelina, that was based off the name of the host on the receipt. She had blue hair, if that helps. Very bad attitude, she had no people skills whatsoever. Extremely rude and pushy. I would recommend some extra training. I hope the manager sees this. read more

I cannot stress enough to not go to this location. I have tried this place a few times and yesterday was the last time I will be spending my money here. First I picked up a 30 piece family meal with extra fries. Its already expensive and it also has the nerve to not be good... The fries had some kinda lemon pepper seasoning on it. I just assumed it was some kind of mistake, but it still sucked because they were a little spicy and the children did not want them. But the absolute worse was the chicken. I don't know if it was spoiled or about to spoil but the taste was off. The seasoning on the chicken didn't cover it enough. I thought I was tripping or something, but 2 other adults confirmed the weird taste. I don't know the problem with this location or why its so hard to follow the recipes or not mess up orders, but I'm done. If I want Wingstop I will go when I'm in Yuba City or Sacramento. read more

The staff were nice, but my food was not good. The fries were like salty crumbs. My wings were too salty. I had to toss my food out and I got 4 combos. On the other hand my order was correct. read more

erm idk what the experience was like for everyone else but i got a live chicken #was pretty hard to eat (i'm still finding feathers to this day) read more