So I'm sure you're thinking how many times is she gonna YELP about the Pineville Wingstop ? I ate there again today even after a not so great experience earlier in the week. I had already reviewed them when I got my order which was an in store pick up and it wasn't exactly right or great experience but I did let them know . The manager Mikey tracked down my phone number and called me personally to apologize. I was really impressed. It wasn't earth shattering mistakes but things were wrong and Mikey made sure I knew he knew and asked to make it right. I am telling you all - that is just ONE of many reasons why I love that place. They actually care and offered to make it right. Today I ordered the 8 piece combo via DoorDash - which I paid for ! Twice in one week !!! It was so good . Everything was just as it should be . Only issue was I ate 2 wings before I realized I needed to capture that photo for y'all ! Two thumbs way up !!! read more

Wingstop - 8 pc Wing Combo - Chicken Wings Near Me - Charlotte, North Carolina

The food was horrendous. I ordered 3 different things and everything was extremely bad I threw the food out and I'm not even a picky eater read more

If I could leave zero stars, I would. I placed a DoorDash order late at night from the Wingstop in Pineville, NC. My dasher waited over 20 minutes for my order, only to be told the food had been given to the wrong customer. The staff acknowledged the mistake but refused to remake the order, leaving me without my food. The store itself appeared unsanitary, and the employees showed no sense of urgency, professionalism, or concern for customer service. Customers should not be penalized for employee errors, and the lack of accountability at this location is unacceptable. Management needs to address both cleanliness and staff training immediately. read more

Wingstop - Very nasty work area. - Chicken Wings Near Me - Charlotte, North Carolina

I love Wingstop for their crunchy tenders, boneless wings and of course good ranch! After being influenced on social media, I had a craving for all the above. The online ordering process was smooth and I found out that they offer $0.70 boneless wings on Monday and Tuesday! They have several unique flavors to choose from and these are my thoughts so far - Louisiana rub 1/5 no flavor just very salty. Hot honey rub 4/5 good flavor and the chicken stays crunchy. Hot Korean BBQ 5/5 YUM my favorite so far! Cajun 4/5 good but the sauce made the chicken lose it's crunch. Garlic parmesan 4/5 really liked but wish there was more parm like the pictures advertise. Mine barely had any. You have to get extra extra ranch. It is so good. I like to have some containers leftover to use on salads or other treats through the week. I'm not a fan of the corn. They fry chicken all day every day so you can feel the grease in the air when you walk in. Definitely not the healthiest thing to eat but tasty for special occasion! read more

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i didn't eat all day and this was going to be the highlight of my day in till my food came and i got 3 sad wings and fries with a bit of cheese i ordered 20 wings btw IT WAS 31 BUCKS to find out they not only gave me the wrong order but gave me someone's poor ass wack ass food AND doordash didn't gave me my full money back AND THE FOOD WAS COLD i was so happy to get my food just to open it and there to be 3 wings i hope who got my food is fucking happy because i'm not i won't be getting any wings from here for a while or forever read more

This place is horrible!!! There's no organization whatsoever! Waited 1.5 hours and luckily we checked our food and were missing some items! Had to wait again for the rest of our food! This will be the last time for me! read more

At this location no one had on gloves or hair nets. I witnessed the workers touch the food with their bare hands. Workers had long hair hair dangling over the food read more

This was my first time ever at a Wingstop. I had to ask about how they do things several times. The order taker wasn't very forthcoming about their service and answered in only the most basic terms. I thought I was ordering tenders and would get the sauces in little cups. Apparently, though, they sauce the wings. I ordered the 5-piece tender combo and they decided which of the 3 sauces to put on them. I wish I was informed that's how they did things, as I would have changed my order. Also, it was 17 minutes from when I ordered to when I received the bag of food - far too long. The fries weren't exactly cold, but they were nowhere near hot, either. I'm not sure if this location is sub-par or if the whole chain is this bad. read more

The young men working Sunday April 28th were some hardworking men! The flow of customers was relentless and it looked more like a Friday than a Sunday. The wings were perfect!!! My order was good and they didn't give me a skimpy amount of fries like other local Wingstop locations. Good job & thank you! read more

Wingstop - Chicken Wings Near Me - Charlotte, North Carolina

The wings was a 10/10!!! They are super sweet and fast here loved everything. It really be hard to find a good wingstop but they was on top of everything for sure. read more

because not yall making my food with no gloves while continuously going back and forth to change the music on their phone . wings be good ; just wish yall had more sanitary precautions. read more

We arrived late in Charlotte and needed a bite to eat and Wingstop more than did the job. I was new to the only ordering online but it didn't lessen my experience. The staff were polite and the food was what I expected "Good fried wings and fries" and as a plus I got into a great conversation about the NBA with staff and customers. When I'm in the area again I know where to go and how to order for a late night dinner read more

If I could give this place 0 stars I would. The customer service is the worst I've ever experienced. In person AND if you call in. Don't even give them your time. I can go on and on about what my experience was but based on other reviews I'm not the only one. Still waiting for a refund for my 100+ wings order. Ordered at 1pm for pick up 6pm and I was standing there waiting for 1.5 hours. At 7:30 I went ahead and asked for a refund. I called in the store the man hung up on me. And that is a brief summary of the situation. I will never return here. And my family won't either. Other wingstop is better than this place. Everyone here needs to go. They don't know how to treat people. read more

service could be so much better, the online ordering was easy on the app but wow it takes forever to get a simple small combo. Granted it took me 10-15 more minutes than what it originally said. this food better be good. upsetting read more

1st experience- Great! We ordered our food online and we got our food on time when we picked it up. Wings were fresh and the fries were popping hot! 2nd experience- Ordered online and went in when we were told the food would be ready. Waited about an extra 10 minutes but it was ok. Food was still good and hot. 3rd experience-Ordered online and was told it would be ready by 6:46pm. Went over there around 6:50 and waited til about 7:30pm for our food!! My husband was the only one there. They didn't seem that busy but he said it looked like they were doing orders one at a time. He came home and our wings were COLD and the fries were soggy. None of it was fresh. But the worst part was that I ordered ranch and I saw in the cup a black curly hair in it. I lost my appetite after that. read more

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Absolutely awful, sitting at the counter waiting for our food for over an hour, watch the lady pick up the chicken tender that she spilled on the counter with her hands and put it in the box, wtf. Service is awful, after eating 30 minutes for 10 wings I ask the lady when it will be ready. She responds, "soon". It took 47 minutes from the time on the receipt till the time we got our food. Wingstop needs to make this right!!! read more

Awful food. Boneless nuggets all breading no meat / barely any sauce. Regular wings - over done - one was just one end of a drum. Sauce is unremarkable. Fries nice amount but greasy read more

I ordered online and got the confirmation through email at 6:05pm tonight. I waited as there was a long line already. I asked if my order was ready when I got through the line and they said no. Then I waited over an hour and a half and checked with them again and they said they NEVER RECEIVED MY ORDER. I requested a refund and they said I would have to come back in the morning to get it. What the heck??? I already wasted over an hour of my time, my gas and still have to waste more time and gas just to get my money back!! I promise I will never order from them EVER AGAIN!!! I dont see how they stay in business with making just mediocre wings and they aren't even hot when you get them anyway I heard from another customer next to me. read more

If ordering from this location, order online, go run an errand, then head to the restaurant to pickup your order. DO NOT ORDER AT RESTAURANT. I placed my order online shortly after 9 pm, online the wait time was ~45 min. I get there around 9:50 pm to pickup my order. A CUSTOMER was manning the door. She would only unlock the door for you if you placed an online order and would say "they're closed" if you were trying to place an order at the counter. RIDICULOUS When i got to the counter, gave the employee my name - and the employee says she doesn't see my order/name. I stepped to the side for 15-20 minutes waiting for my name to be called. I go back to the counter to check on my order and she hands me my food that was already packaged and sitting to the side under the "to-go orders". So this means my food was ready this entire time just sitting on the counter ... so of course my food was cold! RIDICULOUS The restaurant was packed with people either just lingering around or waiting for their order. This location always has a 45+ min wait, under staffed, unprofessional and poorly managed. read more

Service has fallen off - This used to be my go-to Wingstop. I found it to be the cleanest and consistently have the smoothest service. Lately I have found very few employees working at a time, which results in slower service and order mix ups. The GM that used to be in there all the time, Daryl, was so nice and helpful. I am not sure if they moved him or what, but since I havent seen him around the store has gone down hill. Bad! With how few employees they keep in the store now, I am afraid to even eat in there. There is no way the cleanliness can be kept up with with such a limited staff. I guess I have to find a new wing spot for game days going forward. read more

Ordered 10 Louisiana dry rub with large fries(extra seasoning). I couldn't add extra Louisiana seasoning online so I called and spoke with rep to inquire if I could order the extra seasoning over the phone, which she advised would be honored. Picked up food, it was late, said two orders in front of me, which was fine. Gave me my food. Got home 10mins later. Opened the bag, tried a fry, cold, half done with little to no seasoning. Chicken was hot but barely any seasoning. I'm done with Wingstop, they can never get it right. Why spend $18.00 for something you can't enjoy. read more

Wingstop - Fries little to no seasoning - Chicken Wings Near Me - Charlotte, North Carolina

I have ordered here several times for delivery and I do not get my whole order. It sucks because you pay the delivery fee and also tip in advance. I always ask the driver where is the rest and they say that's it. When I receive the email to tell them how they did. I write the whole review and press send and every time I get the message sorry the website is down. They can't even get that corrected. It happens every time.. As for the food. It's ok. The fries are always a little too salty and the wings with dry seasoning never seem to get enough of it. I have probably given them enough chances and there are other wing places to try so I'm probably going to adios this location. read more

I'm not sure why my money was being refused tonight, but I've never came in here at night and was refused service. the young boy in there told me I had to place my order online. I've came here plenty of times and placed an order at the counter. I asked him since when and he just turned his back. the other employees stood their looking crazy right along with him and didn't come to the counter to take my order. read more

Everything was HOT and fresh. Wings was crispy and fries was cooked perfect. I ordered Togo but the inside was very clean as well. Great customer service as well. Will definitely be visiting this location again. Spicy Korean is my favorite flavor!!!! read more

Wingstop - Spicy Korean - Chicken Wings Near Me - Charlotte, North Carolina

ITS SO GOOD, but they literally never have the wings FULLY covered in sauce, ever i've order from them like so many times, and the past three times my wings haven't been fully covered in sauce read more

Employees were helpful and worked hard, shoutout Daryl! Food always hits the spot too.

Food was mad good. Ordered 10 pc wings lemon pepper and hot and I got Cajun corn with the veggie sticks. Everything was fresh and hot read more

Wingstop - Cajun corn, lemon pepper wings and hot wings, veggie sticks and ranch - Chicken Wings Near Me - Charlotte, North Carolina

I always do an online order for this location because most times I'm on lunch break and this is close to my home so it's easy for me to just go in and pick it up without a wait. Well today lunch shift was very unprofessional. When I walked into the store there was no one at the front register. The store had over 5 people waiting for orders with only 3 workers visible. I stood behind a customer that was already waiting in the pick up order line. As I stood in line waiting this is what I viewed one worker cooking, the other scrapping one of the fryers clean and one preparing as they had no one to assist the front. The customer stood patiently waiting for their food looking frustrated, as I was becoming because they were looking but not once said welcome to Wing-stop we will be with you in a second, it was no verbal communication at all. So I became frustrated as I had already waited 1 hr before I decided to pick up my order which the estimated time was 33-43 minutes. I walked up to the pick up dining window and asked was my order ready, one of the workers responding and said she was waiting on my fries, she must became upset that I asked because when she called me to get the food she left the bag wide open which Wing-stop puts a sticker to close the bag but it was cool. Me writing this post is to say expect a wait at this location and flip the coin on what type of attitude you may get for asking a question. read more

If I could give this no stars I would. Rude and unhelpful and unprofessional staff. I ordered online on a Sunday knowing lines would be long so I ordered ahead. Even pushed the wait time out knowing a crowd would be there since it's football season. Simple order not a lot of food. Only got half the food and when I went back in no one there was nice or helpful and they still wouldn't give me the food that was missing. It said it on the receipt and I had the email with the confirmation. And then she wouldn't give me back the receipt??!! Luckily I have the email so I can dispute the charge since I paid online and I left with no food. Employees in the back were clearly not caring either and messing around and laughing. I wasn't the only person there who has issues with their order, like every other third person was there with missing items or wrong orders. Absolutely ridiculous. Please never go here it's a waste of time and money. They also were not wearing gloves in the back!!!!! So disgusting. read more

My daughter had been wanting to go here for a while, and we both love wings and hot sauces. The service from the employees was quick and friendly, we dined in, and the food was good. She got the hot honey rub and I got original hot. Fries were decent. read more

I had high expectations about "Wing stop" in Pineville. I ordered a small combo and waited for more than an hour. So I had enough time to check around everything around me. I'm giving a star because of the filthy dirty that is this place. Dirty And nasty. Period. There were only 3 employees on a very extremely busy Thursday around 10 PM. Does management really think that 2 persons in the kitchen and one young lady as a cashier taking orders, answering the phone and also helping the kitchen will be enough? She was really working her tail off. Managers should consider giving her a raise and uniform. Her long fleece shirt and pants were so dirty. I felt so bad for her and the two guys back in the kitchen. My only star is not a complaint with employees. Managers are responsible. There is not even one thrash can!!? It's a wing "restaurant", no napkins...? I couldn't believe what my eyes were seeing. (I'm leaving pictures for yelpers). The guys in the kitchen were not using any globes. In more than an hour that I was there, I've never noticed that any of them washed their hands. Again, managers! It's your fault. When finally the young lady told me my order was ready, I opened the bag inside my car. I didn't realize combo comes with fries or stick veggies. Anyway, everything was oily. 2-3 napkins, the fries the bag. Now I do must say the wings were very tasty. I only ate two. One parmesan garlic and a bbq. After I saw how dirty and nasty the place was, employees, manipulating the food without gloves and the customers also were rude. Of course, I won't be back. I feel bad about those employees. They were working very hard. But once again its everything about management. Updated: 03/02/2019 So here I am again. I thought I was very hard with them (maybe they had a bad night). Placed my order online 8:41 PM. According to the email that I received my 12 boneless chicken should be ready between 16-21 minutes. Went to pick up my order at 9:45, and guess what? My food was not even prepared. Before I knew that, of course, I paid for an order that they had never received according to the young female cashier. The store had only 2 persons waiting for their food. Everything was exactly as 4 days ago. Dirty and nasty. Employees with their uniforms dirty and without globes manipulating food and then returning my money back. (the team leader/supervisor. Who told me that it was not my fault. Really? No tell.) So basically after I left I took a picture just to see all those people waiting... So if you are reading this review, you are aware. Never ever again I will be back. (Btw ended in HH, just beside them and in 5' I got an Italian sub). read more

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We placed an order and sat for 1 hour while they kept telling us its coming and theyre working on it just for them to have cancelled the order and couldnt do anything about it. Poor customer service, I dont recommend. read more

I ordered my food and sat there and waited for it once I realized they forgot the $10 tenders I ordered I tried to call and they took the phone off the hook after 10 so it just says it's busy smh horrible service. read more

Tried to place an online order. Had a coupon for 5 free boneless wings and it wouldn't accept the coupon so I called and placed the order. When I spoke with the guy on the phone I explained the problem. He said no problem he would take care of it when we got there. Well my husband went to pick up the order. Not only did they NOT take the coupon because the girl said it was online only but they ran his CC again after I had already given them payment over the phone as requested. And to top it off we were Doyle charged. What is the world coming to when you can't place a takeout order without a problem???? read more

Easily the worst Wingstop location that I ever ordered from. I have gotten food here three separate times since we moved to the Charlotte area and every time my food has been either wrong or ice cold. Tonight we were missing one of our drinks and the one drink we did receive wasn't correct, the fries were ice cold and not cooked all the way, very minimal sauce on our wings and missing our blue cheese / ranch that we ordered. We called the store and they didn't want to fix it for us and made us call Door Dash to get a refund through them even though we ordered our food on the Wingstop website. Avoid this location!!! read more

I love Wingstop but it's like every time I go and ask for extra of something they never give it to me and I have to go back in and ask for it. I always get one cheese dip and two ranches. They literally always give me just the cheese and one ranch. Always check your bag before leaving the store cause we paid online and was almost swindled read more

Wingstop - One ranch before I told them to give me the second one I paid for. - Chicken Wings Near Me - Charlotte, North Carolina

Walked in and was told to order online and watched as the employees sat down and continued to clean as online orders came in. Took 7 mins just to even start my 30 min. order. Employees on their phone and the girl didn't even wash hands after cleaning. If I could give 0 I would. It be your own people that treat you like crap. read more

Wingstop - Guy on his phone and girl is cleaning while orders continue to come in. - Chicken Wings Near Me - Charlotte, North Carolina

While the food is normally pretty good and consistent, the service at this location is abysmal. When I went yesterday (Friday evening) the employee preparing the orders had her pants sagging off her a$$ and you can visibly see her underwear, while not wearing gloves or a mask. Constantly touching her hair and hat and then pulling up her pants, it was gross and I'm so sure unsanitary. read more

Yea it's bad. Girl told me 3 minute it was like 30 This is not a one time thing I really don't be complaining but Drove 10 minutes home Big hole in the bottom of my bag Foods not even warm I only got 19 out of 20 wings It would be ok if food took a while but order was accurate and made proper read more

Ordered here a few times but my first review. Solid service no bells and whistles just grab your order and go. The food or wings are pretty good, not over cooked and if you order online I've never had to wait longer than maybe 2-3 minutes. The staff here isn't quick to come to the counter once you walk-in, maybe they're finishing up other orders and making sure wings are being over cooked so I never complain about that. I can say they'll tell you hello but prepared to wait another few minutes. I would share a rule of thumb for this location. Don't "assume" because people of the same color walk-in behind each other that they are all together. You end up skipping people in line & this adds to the customers dissatisfaction with the experience. Overall this is a good location just don't expect any bells and whistles on the service. read more