The wingstop franchise has always maintained itself to have the same quality and consistency in their flagship "bone in wings" product. My only feedback regarding this place are, wait times. To be realistic, it takes about 15-20 minutes to cook wings, perhaps, just an impatient consumer. Otherwise, cashiers have always been satisfactory and they do a fairly good job and setting the expectation for wait times. read more

WORSE LOCATION!! THE COOKS ARE ABSOLUTELY TERRIBLE! I've never been served chicken with flappy skin until I ordered from this location. Do not waste your money or time going there. It's pretty bad when a food chain like Islands and BJ's serve better wings than a chain who specializes in them. I would suggest you go to the Tarzana or even the newer West Hills location just don't waste your money at the location on Desoto. FYI - I gave this one star because no stars was not an option. read more

This is my go to wingstop ,, not just because of the food ,, but the customer service is A1! When a mistake was made on my order, Tiffany made sure it was handled asap. She is very friendly and can tell she takes pride in her job. 04/14- not sure if the chicken is organic now (jk) but the wings tonight were A1! Juicy,, right flavor ,, Fire read more

I went there last night around 10:40 pm and the employees were already putting the tables down so that nobody could sit and eat. The cooks were screaming out loud to the people coming in " you can't eat here! Everything is to go" I believe it was very rude to treat customers that way if the closing time is 11pm. If customers are not allowed to eat there after a certain time it should say so on the hours open sign. Completely unprofessional, I feel completely uncomfortable going back there. If I could put no star rating believe me honey I would. read more

Poor customer service. They don't accept Apple Pay. Was told I could get 4 wings of the traditional wings but when I asked for 4 of another kind was told it would have to be 5 minimum? read more

Thank you, thank you, thank you!!! I came in at the very last minute to order a 100 wing meal for a holiday potluck. Not only was the customer service amazing and on point but the chef did a great job and the food was perfect! Thank you guys so much. read more

Best wingstop ever very nice employees and very generous also very clean location and good food.

Ordered for my food to be delivered waited 1 hour for them just to cancel my order due to the fryers not working. Insane how nobody at wing stop contact me as soon as my order was placed waited an hour for door dash to let me know . Worst customer service. And to top it off i called 10 times no answer read more

So I'm updating my review based on Tiara's comment. Tiara, of course you want your customers to be happy, but forwarding a complaint does not show me that you're actually doing anything about it. A partial refund, for example, would be a provable action. Something I can come back to Yelp and report about. You can SAY you're going to tell someone all you want, but those are just words. That doesn't mean anything to the fact that I spent over $80 for an order I only received a little more than HALF of, and frankly passing the buck to your supervisor is exactly what the store manager did... pass the buck. read more

Do not order online and do delivery from this place. It's ridiculous! We've ordered more than 5 times from them for delivery and every single time that we've gotten our food, the order is missing items. We ordered three rolls along with our order, they were not included even though we paid for them! I'm the past we've had sauces not included even though we ordered them. One time the wings weren't even seasoned with the flavor we asked, it was just plain wings! If you order from here go in person not delivery otherwise you won't be getting what you paid for. read more

So this Wing Stop I have had several issues with in the past. This time they forgot my ranch and just threw my veggie sticks in the bag without a box. Kind of rough to give one star but I'm sick of giving them a pass. In the past they have mixed my wings with my girlfriend's wings, I like spicy, she can't handle it. They demanded an id for an order I placed but every other time I have ordered they never required an ID. They have flat out forgotten or mixed up several items on my orders. The staff is also very absent minded, on multiple occasions I have asked on updates on my order and they don't get back. Honestly with how low the ratings are on this establishment are it seems like the only remedy would be to clear house and start over. read more

So I finally understand why this place has 2.5 stars, once you have an issue with an order that's when service goes to hell (not that it was good to begin with) They messed up my order last time and I was stupid not to check. I went all the way home and turns out they messed up on one of the flavors. I called in and told them I didn't want to come back, but they refused to do anything to correct the situation unless I drove back. The lady on the phone was rude, I even said I could text them a picture (I understand why they wouldn't want that due to privacy issues since the business probably doesn't have a business cellphone) but it's very frustrating with the attitude. I tried being polite at first but the lady I spoke to just got me all riled up. Oh and other than fixing my wings, they didn't even bother trying to do anything to rectify the situation. I understand that no one should expect anything, but a gesture would be appreciated for your screw up. Your smile and empty apology means nothing. They still usually fry the wings better than the reseda location (crispier to my taste) so sadly I'll still be coming here. read more

This Wingstop is extremely dirty and unorganized. I placed an order online and was given a 23 - 28 pick-up window, I arrived at the 25 minute mark and was told that my order would be ready shortly. After 10 minutes I was informed that the ticket was misplaced and they were in the process of making my order. Not a big deal yet it was the delivery that I received, no apology or empathy to either error. In my time waiting, tables got up and more folks funneled in the door and no one took the time to wipe down any tables or attempt to clean up the floor or restaurant. You would think you were in a DownTown location with high traffic, not this is the suburbs and the store was fully staffed yet employees were on their cell phones laughing about. Food was good yet the entire experience was poor. read more

7 months later or so I come back and they get my order messed up and call me Bert. Seriously? This location has major buffoonery issues for crying out loud!!!! read more

None of the employees are wearing gloves or hair-nets while working with my food, let alone any of the food. The female MANAGER was picking her teeth with her bare hands and proceed to grab fries from the bin and place them in to go containers without washing hands. The only employee that was cool was and looked like she wanted to work there was Kandis. Definitely won't come back read more

Okay so the only problem I have with them is that their soda is always flat. I'm not sure why, and when you happen to mention something they get mad about it. I have had my Doordash people apologizing on their behalf because they know the soda is flat and I even had a lady explaining to me she expressed her concern for the soda to the employees, and they simply told her they had already changed it. I know this also from personal experience of picking it up, having to try it and tell them- no I'm sorry it's flat and having them get mad at me. I recommend you don't get drinks from here. Btw if you want free fries, make sure to fill out the questionnaire they email you. The food is usually good. But like I said, you'd be better off buying a soda from somewhere else. read more

Bad service overall. All the guys and the gals are all laughing inside having a great time instead of taking care of the orders. I placed an order online and other people got it before me. Not cool read more

Alright, so...my experience. I came to this location to pick up and order that was made in MY FULL NAME for my coworkers who paid for the order online. So I get there, wait in line, everything is good until I step up to be helped. I gave the ladies my name to pick up my order (I'm even wearing my name tag from work) and they said they need the card that was used to pay for the order (my coworkers paid online) in order to give me the food THAT IS IN MY NAME. Maybe they should tell you this information in advance after you've paid online and the order is processed. It was really annoying and doesn't warrant a bad review, BUT I'm not done. Being that I was just coming to pick up food, I didn't bring my phone or my wallet. I asked the ladies if I could use their phone to call my coworkers to get the card info that they "needed"...and instead of just saying yes, they questioned why I didn't have a phone. Ultimately, I was able to use their phone... Going on... once I finished my phone call and was ready to continue, the employees ignored me (while I was obviously ready and standing at the counter) to help customers who came after me. I'm not big on making scenes to get what I want, so I just waited. And finally, when I received my To-Go order in a bag the items were not even boxed. Fries stacked on chicken wings stacked on chicken wings...and no boxes. If I hadn't checked the bag before I left, I don't know what type of mess would have come from that. I asked for my items to be boxed, kind of expecting them to box my food for me, but no- they just handed me a box- a single box...for 3 orders... THE CHERRY ON TOP OF THE CAKE: Prior to the phone issue, I asked for the manager (who was actually standing in front of me), and instead of helping me- she walks away. LITERALLY WALKS AWAY and has two NEW employees help me...WHAT?! ...and their cheese smells like vomit. Ok, now I'm done. 0/10 does not recommend. read more

Man! -- I just came back from a heavenly lunch at WINGSTOP. I would dare to say that everyone has their preference in wings but for me, none other than Wingstop. Garlic parmesan, hot wings with fries and honey mustard? WHOOO! Whether you choose to get them bone-in or boneless, you'll be sure to have your belly achin' with all the food you ate! I'm a sucker for boneless chicken because I can get more meat. Other people just like to get messy with their fingers and face (I've seen it). Eating with a fork is not uppity dining behaviour, it's cleanliness! The only recommendation I would make for Wingstop is to have ACTUAL napkins instead of the bounty rolls we would have to use. read more

I would really like to speak to a manager at this location, this is really unprofessional, no-one answers and it clearly says open at 11 am. I called seven times and left a message asking why does it say open but no answer. Will a manager please contact me ASAP? read more

Yikes! This will be a very detailed review into why I unfortunately had to give this place 1 star, which is generous, if Yelp would let me go lower, I would. We ordered online on a weeknight around 10PM. The location is open until 11. When we arrived there was a small group that got in the door just ahead of us and they didn't seem to have any idea what they wanted. Our order was ready and sitting on the counter. We had already paid online. There is one person running the register while 4 employees shuffle around in the back. As someone who has been a slave to these types of jobs, I am very understanding and patient with understaffing and poor staffing at peak times. While this was neither a peak time, nor could they have been understaffed based on how some of them were acting, it was super annoying to have to wait for the party ahead of us to finally decide what they want, go through all the questions about customizations and sides, pay, and then we could easily present our ID and receive our food. Surely one of the 4 people in the wide open back area could come up and done that for us. There also was no one behind us. That said, a total side note, but I've never touched a more disgusting door in my life. It was so sticky I think I lost a layer of skin. We got home with our food, 2 orders of 15 piece wings and two orders of fries. Neither box of wings was labeled or marked in any fashion. I don't need stickers like Buffalo Wild Wings, just a sharpie or some sort of mark to differentiate them would make total sense. The fries come with up to 2 seasonings and neither package of fries was marked. Aside from the fact that the fries are in a very open trey which leaves them completely cold and soggy in just a 5 minute drive home, I didn't taste any bit of either seasoning on my fries. It's ok tho, I threw most of them out since it was basically a rotten potato sliced up and left to mold over. My mind was already on the review by time I started the wings. Where's my ranch? Oh wait, they didn't give us ANY. When ordering online we saw there's a charge for extra ranch, just assumed they did give you some for free...nope. Now I'm not sure if that was error, laziness, or just really pathetic business. The wings - I first bit into a bbq which of course had a sauce for the flavor. The flavor was pretty good. The chicken, however, hit me weird. I couldn't figure out what it was. I moved to lemon pepper, which has a dry seasoning. I bit in and didn't taste even the slightest lemon or pepper. I did however get much of a mouth full of breading and almost no chicken. I was down to 3 stars at this point. I go back to the bbq, same thing, good sauce, something off with the chicken. I go back to lemon pepper, no lemon, no pepper, something very wrong with the "chicken" that came with all the breading. One more bbq, the same thing. I go back to lemon pepper and I bit in, it's almost 100% breading but then I get hit with some lemon pepper! LOTS of it! Yuuuuum, I would have thought if there was actually chicken involved. I put down that piece and went for the next lemon pepper in hopes of finding that magic combo of CHICKEN, lemon, and pepper. I bit in and grease literally splashes onto my face and I realize the chicken is literally SOAKED in grease. Like not your normal fried chicken, but they somehow lock in so much of the grease underneath the breading. I held it over my plate and squeezed the grease out. It was the most disgusting thing. I realized the "off" taste in the chicken was just the fact that it was drowned in grease and then stock-piled in breading. A side note, there was no lemon or pepper on that last piece. Why did I even order flavors? Unfortunately I had to give up, the garbage ate the remains. My roommate had given up long before me, but I truly do hate to waste food, I just made it as far as I humanly could. The sad thing is I saw the low yelp rating while we were ordering, but I ignored it as Buffalo Wild Wings and other chains often do have low ratings on Yelp regardless. The price seemed much more reasonable, but never again will I go there. Even if they saw this and wanted to refund my money and give me a gift card. I can't even think of a coworker or acquaintance I would detest enough to give the gift card to. I really hope we were just victims of a random unfortunate order, but if the other reviews are any indication - we're not. read more

Wingstop - So disgusting. - Chicken Wings Near Me - Canoga Park, California

I was so excited that there was a wing stop that finally opened near by to bring my boyfriend to try for the first time. I'm not sure if it was a bad batch or just a bad night for them but it seemed as if we were eating crunchy chicken jerky. It was way too overcooked. :( Not a good first impression... On the positive side, the fries, lemon pepper and and Parmesan garlic sauce were considerable. read more

I have to start by saying my initial experience and journey started off with drama. I ordered a package and when I walked in to pick it up there was more than enough confusion. Apparently there were 2 people with my name and even though Wing Stop got it right, the other person decided to claim both meals his and mine. Tiffany the store manager immediately made me another order and made it right. I called back to Express my disappointment and she promptly directed me to come back and give me more food for the inconvenience. Big ups to Tiffany and her staff for taking care of me and making things right. Great job Tiffany you are the true meaning of customer service. BIG BOY BAIL BONDS WILL CONTINUE TO COME THRU AS LONG AS YOUR THERE read more

My first impression was, "I normally do not review chains, but everyone who has not been to Wing Stop needs to be saved." The best food is always fried. You may not want to visit this place more than a few times a year if you don't want clogged veins and arteries, however, your cravings for it will keep you coming back. Their best fried wings are the lemon pepper and Louisiana rub. Pair it with their super salty/sweet, crispy, and slightly browned fries. They are the saltiest fries I have had anywhere, but they are so addicting. I prefer bone-in wings, unless it's with the lemon pepper, than the boneless works great. They make it when you order it, which brings your food hot and fresh to the table. So expect a 15-20 minute wait. The lasting impression? "Perfect for game day, perfect for any day, just don't have it everyday for the sake of your arteries." read more

Tagline: The service is SHIT. The people who work here need to be re-evaluated. Rude, unfriendly and lazy as fuck. Your classic high-school drop-outs. I placed an order online, received a confirmation email that this specific location has received my order, and should be ready by 8pm. I show up, the girl at the register gives me an attitude right off the bat, without me even complaining, because she had to take a 5 minutes to finish her phone call. WHAT?!.. then she tells me that they never received my order, even though i had a clear confirmation from this location. Not willing to apologize or offer any suggestions for the inconvenience, i had no choice but to take my business elsewhere. There are tons of better qualified students in need of jobs. Hire better staff. read more

I'm just here to leave a bad review. i went to wing stop on De soto on a Monday night. I have been there a few times. The last 3 times i went the woman at the register messed up an order, followed by a few bad explicit words. Very unprofessional. I see that they mess up on orders a lot and profanity, profanity everywhere (from employees that is). They took about 15 to 20 mins to get my order out. They almost never have ketchup! One time i asked the girl is she could bring out more ketchup, she replied with "there is still some more at the bottom". i said to her "you have a lot of customers so i think its best to bring a new ketchup bottle out. She gave me this look. i will most likely not be back. They only take trash of tables but it doesn't seem like they wipe them down. These employees work like they aren't getting paid to do their job. Young and lazy. read more

We finally tried Wing Stop.. Whooo Hoooo I orderd Teriyaki and BBQ wings He ordered Teryiaki and Garlic Parmesan boneless wings and a side of baked beans. both orders came with fryes. His opinion: says his wings were equal to the ones we buy at the grocery store, maybe a very slight bit better. Says his baked beans were the highlight as well as the fryes. My opinion: he had me try his Garlic/ Parm boneless wings and I really liked it! Yummy. As far as for mine... the grocery store Teriyaki wings I buy are so much meatier. Both flavors were good. Fryes were great! Dipping sauces are awesome, I tried all 3, cause anyone who knows me, knows im the condiment queen and I love my sauces!!! P.S they only give you one, each additional is 69 cents. i would still love to give them 5 stars but they lose a 1/2 a star from me because when we got home they forgot to put one of the extra sauces we bought in the bag... big mistake when your dealing with the condiment queen!!!! The other 1/2 star is lost because the wings are a bit scrawny.. but then again they were probably from LA ... ha! PRICE: ...FAIR. CASHIER: WAS GREAT. ESTABLISHMENT: KINDA SMALL.. so we took it home to eat. NIKOS GIVES IT: 3 STARS but he doesnt have a YELP account .. to bad so sad. SO IM GIVING THEM 4 STARS read more

I ordered wings over the phone with fries. I ordered mango habanero wings. I was told over the phone that I would have to wait 25 minutes. That's fine I said. I came in 7 minutes after placing my order. I paid for my order and sat down. People kept coming in ordering and their food was given to them fast. At the 30 minute mark I wasn't being called my name for my order and I went to the cash register to ask Yanique if my order is ready. She looks at the table and sees my order and says " I have no idea why they put these here" turns out my order was ready even before I came in. The other employees called different people's names constantly and neglected to call mine's I finally got my food which was actually ready 30 minutes before. The food was cold, the fries were soggy. The cashier didn't reassure me or offer to remake the order. I'm completely dissatisfied even though I used to eat here in the past. I'm very dissatisfied and feel that this isn't the way your supposed to treat customers. If you're a cashier and it's not busy, you should be able to remember my name and at least ask me if you see me sitting for 30 minutes. This is a shame because I have many friends that eat here and I have to let them know of how I was treated. I think I'll take my business to buffalo wild wings instead located a few miles down the road. Wing stop management, please fix this problem otherwise you'll lose a loyal customer for life. read more

Love Wingstop as a chain, but every time I have been to this location they take FOREVER to cook your meals. At normal wingstops the wait time is 14 minutes and done, especially for a small order. But the times I come here, they say it will be 25,30 minutes or more. One time I went and they said 45 minutes for a 6 piece meal... Are we staffed? Are we being proactive with the orders? Are we lazy? What's the situation with this location? Update at 8:45. Picking up my order now and 3 employees are horsing around, blasting music while making videos on Snapchat.....and my order still isn't ready....no wonder they don't finish on time.... read more

This location really does not impress me, the service is really slow and the food differs from time to time. I have been to this location 3 times and every time my order has not been right, the staff look like they can't be bothered and it shows in the food. The Buffalo wings looked like 5 cups of sauce had been poured over them which was pretty much inedible, their cheese fries left plenty to be desired too. This will be the last time I go back, Sort it out Wing Stop Northridge! read more

This place is disgusting, these people don't wear gloves when touching your fries. The food smells like you're in chemical laboratory; smells like legit chemical read more

Wingstop - This is how they work at stop wing - Chicken Wings Near Me - Canoga Park, California

I don't think I've ever had wings from Wingstop taste like the ones I just got, and I got them WET. They are greasy and crunchy!!!!! These are so hard and over cooked that I feel like I'm literally going to break a tooth. Maybe they were left in too long because there were too many staff members in the kitchen when there's only room for two due to it being way too small in there. The customer service could use a little refreshing and the girls that work there should definitely wear less make up and wear hair nets with all the hair that they keep touching. read more

Wingstop - Over cooked wings - Chicken Wings Near Me - Canoga Park, California

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You know from the outside this place doesn't look like much. Upon entering you notice that oh wait. This place is a franchise and its pretty clean. Their wings are kinda on the Small side. We tried their parmesian and thier regular hot wings. I gotta say I think I preferred their parmesian wings with the mustard sauce. Their hot wings were ok. Their fries were amazing I thought. They were potato cut fries sprinkled with this strange sweet and salty flavor. Anyway I was going to hate this place because they were messing up peoples orders somehow but their customer service really pulled through. Oh it does take a while for them to prepare their food so If there is anything I can recommend it is calling ahead. read more

I really wanted to like this place... I really really did. I like wings as a whole... so I was very excited to try this place out. I've been here a couple times (and to the one on Sepulveda)...but I don't really think the food is that great. I don't know. I find the wings to be either too greasy or too oily. So yuck! I can have a couple... and enjoy them... but then it gets to be too much. I don't like the classic spicy ones at all. It's that buffalo type sauce that's really spicy... but also very overpowering. Ick. The Garlic Parmesan ones are again good for a couple bites but then get to be too greasy or oily. The Teryiaki ones are okay... but again, nothing special. I do like the interior...it's decorated with old airplane/air force style stuff...so it's interesting. Also, on a side note: there aren't any napkins. The roll of brown paper towels at the front is for you to tear off (or rip since there aren't any perforations) and it gets kind of yuckie when people go up there with already greasy/dirty/disgusting hands and rip off more paper towel. Come on, people! Let's be more civilized since we all have to share them. Okay, rant over! :) read more

I got the buffalo wings with a side of fries. The wings were flimsy and the fries were soggy-not the best combo.

Two words, extremely mediocre. Now the wings were alright, not that much meat on the bone in, fries were really sweet for some reason, and the bone out chicken wings were ok. However, the thing that really makes this place sucks is the cole slaw. Now I know, what kind of idiot orders cole slaw at a wing place? Me, I am that idiot that decided that it would be a good idea to order wings at a crappy place like this. The cole slaw is honestly so bad, that it should be a crime to charge extra for it. Seriously, they are better off just giving it out for free or paying people to eat it. 2/5, would not come back. read more

I'm disappointed in the fact that this took so long to get into my hands: ONE HOUR! I called ahead just so that I would not have to wait as long when I walked in. Some how everyone that was a walk in got their food before me. There wasn't anything complicated about the order either. I was hangry, I'm not going to lie; so yes, my impatience got the best of me. 2 stars cuz the food is always good, but still upset read more

Wingstop - Called in at 4:21 and told 20 minutes for food - Chicken Wings Near Me - Canoga Park, California

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If it were an option I would give this location a negative 5 star rating. I can't believe how rude the cashier Crystal is. Crystal completely ruined my appetite for for night. I will never be returning to this wingstop ever again all thanks to Crystal. I'll be letting everyone know not to come here again. Although Crystal is a garbage employee the cooks are doing a great job. Unfortunately I didn't get the guys name who handed me the menu once we were inside but, he and the other chefs were doing good. My advice if you want to have a higher review or star count its time to fire Crystal and hire someone who doesn't have am extremely rude attitude. Crystal if you are reading this I hope you know that you put down your team today!!! Congratulations read more

I've always had a great experience at Wing Stop...until I went to this one. I usually place my order online since it usually takes me 30 mins to get to store. The online order said that it will be ready in 24 mins. We got to the store around 45 mins after I places my order online and it was still not ready. The girl forgot to check the printer for our order and we waited for another 20 mins for our order to be ready. While we were waiting, someone was complaining about their order which they screwed up. Luckily, when we got home our order was complete. We order the family size meal with the Hawaiian and garlic parmesan wings. The Hawaiian wings were sweet and bland at the same time. It kinda tasted muddy as well...not my usual experience with Wing Stop. The garlic parmesan wasn't any better either. It was REALLY greasy and you can't even taste the flavor. The fries were limp and REALLY greasy as well. The seasoning was digusting - it was sweet...SWEET like they sprinkled sugar on top of it. The potato salad was also sweet and had way too much onions. All in all this is the most disappointing Wing Stop EVER. If you live in the San Fernando Valley, go to the one on Sepulveda and Vanowen. read more

A+ !! Thank you to the two young women at the counter for being excellent ! Get the stars up people the employees here deserve at least an atta-boy/girl for all they're hard work. Thank you. I drive here any day for this goodness. Much obliged - read more