Honestly, the worst possible place to get food on time. I live locally and I find it a shame that I've had consistent failed pickup times. If you place an order, expect to wait an additional 15-25 minutes easily. The REAL question I have is why do I keep going back? read more

I usually order at the one in lake because it's literally across my work & the customer is fire! but today I ordered at the one in Eola rd. I love wing stop let me tell you , I waste about about 60 to 70 dollars when I order for me/family. 1 the lady that took my order was rude 2 customer service was soooo bad ! 3 my food was chewing ! Feels like they forced cooked it. 4 lesson learned, not going evvvvveerrrr to the location. Waste of my time & money. This don't deserve a star at all but I need to put a review! read more

Wingstop on Eola has the worst staff ever. They are rude and very argumentative. I had a piece of hair in my order and the whole crew was rude and disrespectful. My fries were cold and when i asked for fresh fries they acted like I asked for a million dollars. I definitely won't be going back there or suggesting this place until they get their staff some customer service training. read more

The first time I went they gave me old chicken. Decided to give them another chance & they gave me uncooked fries. I'll have to find a new wingstop location. read more

We love Wingstop and the Aurora location is my favorite of the two because our orders are always accurate. Where the other location we been to nearby always shorts us on wings. Highly recommend this location!! read more

Very disappointed with whoever is responsible for picking up the phone. Various times I've called and the phone rings and rings, call again and still no answer. I go in and it's a ghost town in there. Absolutely no reason why the employees don't find the need to answer the phone and take an order. What's going on? Don't you guys want to make money? No problem. There's a bdubs near by. read more

Employees all in back wearing masks well below their nose while making food. When we mentioned to them they told us that we were being rude and asked us to leave. No wonder why this place has 2 stars. Would give them 0 stars if I could. read more

First off, I'm really surprised by the poor reviews. Anyways, I ordered from here off door dash yesterday and was pleasantly surprised by how hot, fresh, and tasty everything was. I ordered bbq, Hawaiian, and plain boneless wings with Cajun seasoned fries and cheese sauce. Everything was steaming hot, too hot to touch, which was nice. The boneless wings were crispy, fresh, tender, juicy, and best of all, delicious. The fries were super good too. I will definitely be ordering again. Don't let the poor reviews deter you, I'm glad I didn't look here before ordering! read more

Worst wing stop ever and the owners don't even care because they get their money. The staff is rude and very unprofessional.

What a terrible experience. Let me start by saying that I LOVE wings and was super excited about giving another restaurant a try as I usually end up at BWW when the craving hits... I found a restaurant.com gift certificate for this location and, based on other reviews, thought that it would be a good experience. I was wrong! I live about 20 mins away from Wingstop and only went because I had the gift certificate. I arrived at 7:45 on a Saturday night with my girlfriend. After looking over the menu for a few minutes deciding how to rack up the $35 we had to spend in order to use our restaurant.com gift certificate we approached the cashier to place our order. After I began to order I remembered to show her the gift certificate. She said to me, "I'm not sure if you know this but at this location we only accept one of those gift certificates each day. You can try calling in the morning or coming in early to use it." I showed her the Terms & Conditions portion and pointed out that nowhere did it say anything along those lines. The only thing under special instructions that it said was minimum purchase of $35. Needless to say I was very frustrated and asked to speak to the manager, but he wasn't in. Convenient.... What kind of bizarre unwritten rule is that? These people don't know how to run a business, and obviously didn't want our business. It's called false advertising... and it's illegal! We took our business right back to Buffalo Wild Wings, where the wings may not always be perfect, but at least they know how to take care of their customers. read more

I've been here twice, cause the second time I forgot why I didn't like it the first time. The service was not the problem for me... although when somebody tells me "it'll be about a 4 minute wait" it cracks me up. Not 5 or 3, but "about" 4 minutes. To me, the problem here is the food. I ordered wings and got two different kinds and they put them in the same container... with just a thin slice of paper in-between. So my Garlic Parmesan Wings (which, I never say this... had too much garlic on them) was now mingling in with my Hawaiian Wings (which were gross because they had too much sauce on them). Sweet and Intense Garlic... weird combo. These wings were greasy and small. They look nothing like the picture and cost an arm and a wing (I mean leg). Buffalo Wild Wings are better... and they're not good either. Don't waste your time on these wings. Just fly on by. read more

My wife and I have been visiting Wing Stop since we discovered it back in our home state of Ohio. When we moved to Illinois, we were thrilled to see there was one in Aurora. We've visited this location about 3 or 4 times. The other three times were OK, but our experience on yesterday was very angering. I called in an order of 10 Louisiana rub wings. Went to pick them up, but had a difficult time finding the restaurant in the plaza. For a second I thought they moved to another location and failed to update their address. It was slightly better, but still a bad professional example... Their sign wasn't lit. If I couldn't see it in the parking lot, I'm sure potential customers from the street won't see it. (The owner of this franchise needs to correct this) The main issue is the size of the wings. They were literally the size of one of those mini flashlights you carry on your key-chain! Barely any meat at all! "Can I have some meat with my chicken bones please?" My wife called to voice her concerns and the person on the phone told us they've been getting complaints about this from several other customers because the wing distributor they switched to only sends them "little wings." I'm all for non-genetically modified wings, but I doubt Wing-Stop sources organically. What's more concerning is that with multiple complaints about the same issue, this would be a cue to correct the problem. Oh no, not here. Frankie (male), the manager of the location called back and said there was nothing that could be done even though it's a known issue! To serve wings an infant would be hungry after eating, be argumentative on the phone with my wife and lose a customer (as they have) shows that this franchise isn't concerned about customer service or quality food. They told my wife there was nothing they could do because the food was already eaten. We live about 20 mins away from this location and I wasn't going to drive back that evening as it was a long day at work. Nothing they could do as the food was already eaten huh? Well, I had a poor food experience with Pub 56 the other day where their beer battered cod wasn't cooked all the way. NOT ONLY did they apologize for the inconvenience, but they allowed us a free order the NEXT DAY for more than what the ORIGINAL order was worth! If I do go to Wing-Stop, it won't be to this location. I'd rather go to the Naperville location which is out of my way, but I'm banking on a better experience. The Aurora location's customer service, quality and professionalism are all... TERRIBLE. Stay away from this location. It's no wonder this location is struggling. read more

I don't usually do reviews but it was worth my time and effort to let others know about how rude this establishment was. First Impressions are lasting for me. I called to place an order for pick up and the young lady who answered the phone had such an attitude over the phone. It was such poor customer service with " just attempting to place my order" I couldn't take the attitude and so I disconnected my call with her and ended up calling and placing the order with the WingStop that was further away from me on Lake Street. I would rather spend my money where the service is friendlier and appreciated. read more

Poor customer service! I ordered online and my entire order was incorrect. Mistakes happen...we're all human. BUT when the rep on the phone is completely unapologetic, takes no responsibility for the errors, and blames others (website and delivery driver), it's inexcusable. Kudos to the food prep members for cooking the food well; and the food was still piping hot after delivery. I just can't get past the poor customer service. read more

mannnnn take your ass to montgomery wingstop, the workers here disrespectful no manners, food take extra long with mistakes, no sauce in wings and place overall dirty as*** read more

I went here for the first time. Meh. I didn't like the sauce. The waitress was super confusing. The fries were soggy. I would go to Buffalo Wild Wings any day over Wingstop. read more

Food was horrible! We ordered take out and the fires were burn.. the wings were bad and the new harissa lemon pepper sauce was absolutely disgusting. read more

I really enjoy this wing stop the food is really tasty to me and the customer service is good enough! I usually like to dip my fries in their ranch lol I don't know... Something about the taste of their fries and ranch together is just perfection. I do agree with previous reviews that sometimes the cashier or someone doesn't pay attention, the last time I ordered from here they forgot my ranch and I had to eat the fries with ketchup which was truly disgusting. So before you leave always double check your bag to make sure they didn't forget anything. read more

I really hate to write a negative review for anyone, however, in this case, I feel it's necessary. We have been to this location several times, but after today's experience, we will not be returning. Twice while we were ordering the phone rang, and the lady taking our order picked up the receiver and slammed it back down on the phone base. No idea who was calling but they clearly weren't being treated respectfully. After ordering, we waited over 40 minutes for our order. Two other customers, who came in after us, were served before us. One of the customers even finished his food and left well before we got ours. While waiting we overheard that part of the other customers order was incorrect. At no point during our incredibly long wait did any of the employees acknowledge or attempt to make amends for the fact that we had been waiting an unusually long amount of time for our food. The food was good, but i strongly suggest going elsewhere if you are in a hurry or looking for quality service read more

Came in a couple weeks ago to pick up an online order at about 11:45AM. Door says they open at 11. Supposedly the computer system was down. A poor woman was there for a job interview but nobody ever called her to tell her not to come. One employee stuck his head out from a desk but couldn't be bothered to tell is what was going on. read more

This wing stop is trash! I give two stars just because I received what I ordered. I have been at this location 4 times, different days of the week, giving it a chance. But Damn! When I ordered take out, the fries are always cold. Then I ordered take out and arrived 10 mins early, instead of the suggested time, fries continuously so! Greasy. Like that limp fry that didn't cook long enough. Now the wings (Lemon Pepper), salty and greasy. I moved here from Salt Lake City, Utah. I would go back there just to get that good, satisfying, luck your fingers wings anytime than to go back to this location in Aurora. I highly suggest a refresher of training of the staff. read more

Young staff is very rude and argumentative about what you request. I will never waste my time here ever. They got upset with me when I showed them hair in my order and i asked for hot fries. The whole staff got extremely upset with me and told me there was no manager there for me to speak too. They gave me fake names and was really disrespectful. I'm still waiting to see how they handle this situation but for now I'm done. Wingstop on Eola road is trash. read more

This place used to be better with their service. Ordered online, arrived at a few minutes past the expected time for pick up. I was then told it'll be another ten minutes. Ok, fine - I went out to my car, and sat around for ten minutes. Go back in, and was once again told it was not ready. Another ten minutes pass (note that at least four other customers was in the same situation as me), and my order was finally done. It feels almost that they let go of their old staff that was perfect in timing, and hired new people without training them. If you're staff is not trained to handle a lot of orders during a dinner rush, please update the expected time for order completion to reflect that; that way people do not have to wait for their orders if they are coming in at the expected time. read more

The food taste amazing. The Chicken wings are always fresh and the location is always clean. The service of the workers is good. More importantly is the great tasting food. Keep up with the banging wings!! read more

Do not come here at all it is terrible the customer service was terrible. We're paying for our food and the corner of the dollar bill was ripped and he said he couldn't take it. The state says it has to be 50 percent ripped for it to not be able to take it. the cashier was weird, cheap, and annoying.it took so long for us to get our food and when it was ready he looked at me to tell the person that I was with to come to get their food like the cashier doesn't have a mouth. Also, the cashier kept staring at me in weird ways and also side-eyeing me. Don't get me started on the manager he was so loud and I read a review saying the manager was arguing with someone on the phone and didn't have a mask on during when COVID was really bad the person told him could he put on a mask on because he was spitting everywhere like he had no sense and he got mad and dropped his food on the ground!!. Remind you there were old owners of wing stop before they came and it used to be good but they sold it to them. And our food was extremely crunchy and not in a good way and the bread was lifting off the chicken. They did not put enough lemon pepper seasoning and it tasted dry way too much grease at the bottom like they couldn't throw it out. I'm not trying to make them look bad or be rude or a "Karen" They just need new owners read more

I should have read the reviews before ordering. My bad. Ordered delivery and DoorDash got the meal here on time and the bag was sealed. We were missing a major part of the order and the fries were a soggy mess. Gross. The wings were also not crispy at all. I tried to call multiple times and the phone was always busy. Doordash tried to call them and the same. They finally sent a dasher there to make it right. Way to go Doordash. The food was mediocre at best...the fries were gross. I have no idea what the rest of my order tastes like because I am still waiting. Really? dinner hour and your phone is busy? Non stop? Well, last time you get my money. Not worth it. Go to Amatos or crosstown pub for wings that are actually tasty and they answer the phone. I thought I would try something new...duh! Terrible. How are they still in business? UPDATE: They just went ahead and cancelled my order. Never told me. Never reached out. I have never had such bad customer service in my life. Good luck staying open. read more

Disappointed. Ordered 20 wings, half original, half BBQ. Very dry, over cooked. When wings are your specialty then you should know how to cook them. Honestly, the Dominos near me has done much better with wings when ordering from them. This is the second Wing Stop near me I've tried, had the same issue with the place on Rt 59 in Naperville. Wing Stop you've proven your just not good at this. read more

The food was good but the employee there does not pay attention to anything except her cellphone. If you don't ask for your food you will be sitting there for upwards of half an hour waiting. When we asked why she didn't let us know our order was ready for pick up she told us herself "i wasn't paying attention". read more

Filthy. Just walked into Wingstop for the first time, and within three minutes walked backed out (without ordering food) because it was so filthy. The first table up front was filthy with food scraps and used napkins, on the table, all over the floor, and all over the infant high-chair. Second table up front, same thing, food scraps and used napkins all over the table and floor. (From my personal experience as a waitress, I would say that there were several messy kids, the ones that leave more food on the floor than in their mouths). Looked around the aisle to check out the remainder of tables. Distingustingly filthy dining area. Why? There was only one table of customers in the back. Not busy. Two employees slacking off, with no customers to serve, empty parking lot, no reason for this place to be so dirty. If the front of the house is this filthy, I can only imagine the lack of foodservice sanitation in the kitchen. Yuck! We left without ordering food. This is the first, and LAST time we will ever go into a Wingstop. read more

Why do I bother giving them my business worst boneless wings anywhere. A piece of fried dough is considered a boneless wing.

We would have loved to have tried the wings. There was one customer in the store when we arrived on a Sunday afternoon with our restaurant.com gift certificate. We were told that those are only accepted Monday-Thursday. Well - that was not on the certificate. Still - no wings. Can we speak to the manager - I am the manager. We would like to still use the certificate - no - it has to be Monday-Thursday. We drove 45 minutes to try this place. We heard good things. This guy was rude and would not budge on this Monday-Thursday rule. I hope he was happy with his one customer. We were a party of 4 that would have more than spent our certificate. Now he has this review, Facebook and other feedback to the corporate office. I still don't know if the wings faste good or not - but as I can see from several posts here for this location customer service is not on the menu! read more

Horrible!!! & Rude I called in a order was placed on hold, 11 plus minutes as I drove up to location he hung up on me! All he kept saying was do you want wings only or family pack, I needed to know best value for the $42. order and he wouldn't explain! I have been going there regularly once a month with average order of $46. they lost a loyal customer bc of the lack of customer service. read more

Great service, great wings. I go here when I don't want to drive all the way to BWW. They never disappoint. Fries are awesome

Came in yesterday to pickup an order for my sister there were three young girls working. All very rude not friendly at all! Customer service is huge with me and because of this I won't be coming back. read more

I loved going here for lunch on Fridays. The service and food is awesome. It is very clean and so are the bathrooms. I enjoyed every wing I ate here and would have taken advantage of the five second rule, because this place is clean and the wings are good! My favorite wings are Parmesan Garlic and Louisiana Rub. Try them! read more

Ate here today for the second time... Food was pretty good. Was hot and fresh. I ordered the Mango Habanero wings and they were just right!! Fries were also good. Service was quick and gentleman who assisted me was friendly and had great manners. When I asked for an IBC drink vs a fountain drink, another female worker who I assume was on break, stared at me as if it was absurd that I was asking for that. The gentleman kept saying but ma'am it's a dollar more. I'm like I don't think an extra dollar will break my pockets at this point. That annoyed me a bit but overall I was satisfied with my experience and would recommend this place. read more

Food is average at best; they terribly over- season their fries and their ranch/blu cheese sides are grossly watery. Service was awful when we went in. Counter girl was SO rude and she actually answered her cell phone to take a call in the middle of taking our order; she even put her finger up to signal us to wait while she took the call. Nothing was stocked on the main counter (one giant roll of cheap, thin, restroom brown paper towel for the whole dining area? Seriously?! It's a WING place, they're messy). No ketchup, straws, etc. and had to ask for our drink cups twice. Bathroom was very dirty. No, thanks. read more

Wings are okay my wife like the garlic fries but majorly inconsistent in making them

Love the hot boneless wings at this place. With the best ranch around they are the epitome of what a wing should be. I guess it's a nugget if it's boneless but whatever. the fries are good too. sometimes I've found that the fries are undercooked and overseasoned but lately they have improved on both fronts. I haven't tried much else here besides the wings but I'd definiately recommend boneless over bone-in. the bone in experience here isn't that great IMHO because of the size of the wings. kinda shrimpy compared to the big hunks of meat you get with the boneless. read more

The employees here are rude and very unhelpful, if they don't wanna work they should stay home, the food was okay had better in other wing stops and they are usually cleaner. read more