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Wingstop

2.6 (61 reviews)
ModerateChicken Wings
Open 10:30 am - 1:00 AM (Next day)

Order Wingstop Takeout or Delivery

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You will fall asleep waiting for your wings

1-Star Review for Wingstop - Arnold, Missouri I placed an online order from the Wingstop in Arnold, Missouri and paid $48.58 for just a few wings. The website said my food would be ready in 15-17 minutes, so I arrived 25 minutes later, expecting to pick it up. As soon as I walked in, I saw a huge crowd -- at least 40-50 people -- packed inside and out the door. Only two people were working in the kitchen, and no one was at the front counter. I've been to this location several times, and it's always a mess, but this time was the worst. After waiting seven minutes with no acknowledgment, I had to call out toward the back for someone to come to the front. Finally, one of the cooks stopped what he was doing and came up, looking visibly frustrated. When I gave him my name, he told me my online order "didn't register" -- even though I had already been charged -- and that I'd need to wait another 46 minutes for it to be remade. When I came back 46 minutes later, the food still wasn't ready. In total, it took one hour and fifty-five minutes to get my wings. Every time I've gone to this location, it's been at least an hour wait (the "best" time was about 1 hour and 20 minutes). There was no music, no sense of organization, and everyone in the restaurant looked miserable waiting. People stood around the counter looking frustrated, and it took about 10-12 minutes per person just to pick up their order. This is, without question, the worst Wingstop I've ever been to and possibly the worst restaurant in Arnold, Missouri. The management is clearly terrible, and whoever owns or runs this place needs to be replaced. If you value your time, do not go here. Unless you enjoy waiting nearly two hours for wings you already paid for, go anywhere else. I will never return to this location again.

Confirmation that my order was received

We placed our order for the Arnold, MO location as it was on the way as we were returning home from St Louis. My daughter ran inside to pick up the order when we arrived 20 minutes after placing it. About 5 minutes later, she returns to the car to tell me the restaurant doesn't have our order. I called into the restaurant and am told our order hadn't hit the system yet and they have no idea when it will. I then went into the restaurant with my phone to show the order # and the [pending]charge on my checking account in case it would help find my order. The person at the register seemed new (I waited 5 minutes for them to complete a gift card for the person in front of me). When I was finally helped, the person had to call their manager to see what to. I gave them my order number which they wrote down and then visually scanned a tablet to look for it. When they still did not see it, I asked if they could use my confirmation in the app and my proof I had been charged and make the order to which I was told no. I then asked how I would be credited for my order since I was not going to stand there indefinitely on the hope that my order might show up at some point. The person called their manager back and then I was told the manager had to call someone else about my credit.... What?!?! At this point, I left the store before my irritation escaped my mouth and we went somewhere else which we will do going forward!

My drum has more feathers than wings. Fried plain...I ordered Korean BBQ

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12 years ago

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5 years ago

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7 years ago

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7 years ago

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6 years ago

Service was terrible, wings weren't very hot yet we waited 40 minutes for out food, wish we would've went elsewhere. What a waste of money

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10 years ago

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11 years ago

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12 years ago

Their chicken is just as good as Buffalo Wild Wings. Price is pretty much the same as their too.

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12 years ago

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9 years ago

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9 years ago

Awful wait times, careless workers and soggy overpriced fries... what happened to your fries!?:(

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11 years ago

great wings, freshly made, great fries. parking can be tough but worth it. top it off with starbucks next door

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Ask the Community - Wingstop

Review Highlights - Wingstop

First time visiting, boneless wings are much better than Buffalo Wild Wings.

Mentioned in 8 reviews

Read more highlights

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Hotshots Sports Bar and Grill - Arnold

Hotshots Sports Bar and Grill - Arnold

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Waited for over 15 mins to tab out while bartender talked to a couple of guys at the bar about life…read morestories....even turned my glass upside down to give a hint, she looked over and continued to tell stories while I continued to wait Ended up being 30 minutes to close my tab

I came up to St. Louis from Mississippi to visit a friend, and we decided to go to Hotshots in…read moreArnold to shoot some pool and grab a drink. Everything was normal at first. We walked in, tried to order drinks, and handed over our Mississippi driver's licenses. That's when things got weird. The staff immediately decided our licenses were "fake" and took them from us. We tried explaining that they were real Mississippi IDs, but they wouldn't give them back and told us we could call the police if we wanted them returned. So, we did. We waited around for a while until Arnold Police finally showed up and ran the licenses, only to confirm exactly what we had been saying the entire time... they were real. After that, we got our IDs back. The funniest part of the whole situation was watching the short blonde-haired bartender confidently trying to educate the rest of the staff about how our IDs were fake... just for them to turn out to be completely legitimate. Honestly, the whole thing could have been avoided if everyone in the BAR had the right training to check ID's. Instead, it turned into an unnecessary situation where we had to involve the police just to get our own licenses back. If you're from out of state, just be prepared, they might not believe your ID is real and you won't get it back til you call the cops come verify. I can understand being "cautious" but if you're working in a bar you should be able to tell the difference between real and fake ID's especially the manager on duty.

Wingstop - chicken_wings - Updated May 2026

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