Buckle in ya'll. I had the single worst food service experience in my 29 years of life at this location.
I had a game night with some friends out in Hillsboro on Monday, December 2nd. We're all fans of WingStop so I figured I'd pick a bunch of wings up for the gang since it's on the way. I placed a mobile order at 4:35 PM for pickup at 5:45 PM. Keep this in mind. They received the order at 4:35 PM.
I ended up running a bit late, was hoping the food wouldn't get cold on the 30 minute drive to our meeting place. I walked in at 6:00 on the dot, and was surprised to learn that my order... wasn't ready yet. There were bags on the shelf, but none were mine. That's okay, it's an order for three people so maybe it's just taking a bit. I sat down.
Fifteen more minutes pass, people are coming, picking up their food, and going. A dad and daughter come in, order from the counter, and end up getting their food before mine is ready. I go up to the counter.
"Hey, sorry, can I get a check on my order?"
She asks for my name again, and tells me they're working on it.
Oh, forgot a detail. They ran out of chicken tenders before I got there. How a chicken restaurant runs out of tenders I'm not really sure, but I said plain boneless wings would suffice because they're for a picky eater.
Another THIRTY (30) minutes pass. More people coming, getting their food, and leaving.
Eventually, the other of the two workers hands me a bag. It's much smaller than it should be. I ask if it's cool if I check it out there, he obliges.
Let me tell you about my order.
- 16 sauced boneless wings
- Two normal order of fries
- An order of voodoo fries
- Chicken tenders, subbed for another order of plain
boneless wings
- Three drinks
I opened the bag and found.
- Two orders of voodoo fries
- Nothing else
I asked if the rest was still coming or in another bag, he told me that it's all in there. I was flabbergasted. I took it all out and showed up, and showed him the receipt that came with the bag and had my entire order on it.
He somehow looked as confused as I was. He said he'd take care of it.
I sit back down. The two employees start bickering. The manager comes out, asks the employees what the order is missing. I firmly assert from the bench that every order of chicken is missing from my chicken restaurant order. It is now about 6:45. Two hours after I placed my order, an hour after it was supposed to be picked up. My friends have already all made it to our meeting place and are waiting for me. At this point I'm looking to get the order comped. I fill up my drinks because that's at least something I can control.
After another 15 minutes (Read that again. 15 minutes to put my correct order together.) Handed me a new bag with some extras. Two brownies, a free order of voodoo fries (the one that was made accidentally I guess) I checked again, and the number and size of the boxes matched up. (Keep that in mind.)
I drive to my friends, pull out all the food, and as I'm relaying the details of my tale, I realize that my sisters plain boneless wings were in fact... bone in... which she will not eat. Even if I had the time and patience to check my order a SECOND time, I would not have waited another second for them to make an order of plain boneless wings.
She put some frozen White Castle chicken rings in the oven as consolation.
We decided as a group that we will not be visiting WingStop anymore. Frankly, if we wanna have a wing night. We'll take a page from my sister, buy a big bag of frozen boneless wings and an assortment of sauces from Walmart and do it ourselves.
Now the food was tasty, and I considered giving them another star for that alone, but start to finish this experience was horrendous, and for the price I ended up paying at the end of the day, it's simply inexcusable. read more