Southwest Ft. Wayne finally gets a Wings Etc.!!!! Being a Warsaw native and only living in Ft. Wayne a few years, my love for Wings Etc. goes way back. I have always touted how much I love their wings, especially Daytona style, and IMO they have the best wings.
My wife and I went to the new location on opening day. Let's keep this in mind as we move throughout the review of this location. First-day jitters, new employees, and a HUGE Rush. That being said my rating for today's experience and quality would normally be a 1 star. Due to the aforementioned details, I am going to give Wings the benefit of the doubt and go with a 2 star for today, as I know they will improve moving forward. Let us (Wings Etc. Management) use this review as a learning tool for how things went. I would normally expect a review card to have been left at the table for an opening day event, unfortunately there wasn't one.
We finally make it into the building after waiting in line for about an hour, we didn't make the infamous first 50 (My wife was number 51). That's okay as we were more excited to get a Wings Etc. close to our home in SW Ft Wayne. Once inside you are greeted by the normal Wings Etc. decor consisting of sports memorabilia, tvs and music. Nothing too special, I know. But it is going to be a great place close to home that we can watch football at and get wings. The placement of this location is truly perfect for this area. We have needed something on this side of town for some time now.
-The Nitty Gritty-
Now again, let's keep in mind that this was DAY ONE.
We were seated at approximately 11:10am. We ordered our drinks and food shortly after. Around 12:10 our food showed up. Yeah it was an hour, but we are totally understanding the fact that this is day one and again, HUGE RUSH.
Then began the downward spiral. I ordered my usual, (Minus Daytona style as they cannot do it at this location), 7 Flats, well done, Tweaner sauce. My wife's order was the buffalo crispy chicken wrap, BBQ sauce instead of buffalo. Once the food arrived I noticed that I had a mix of Flats and drums and my fries were cold. The young lady that brought the food out took the food back to have it made properly. My wife then took a bite out of her wrap and to her surprise there was buffalo sauce instead of BBQ sauce. No biggie let's just get it fixed. Look these things happen all of the time. The winning part is being able to rebound back and have the food remade properly.
Another young lady arrived at our table and we presumed she was a manager. She wanted to make sure that her food was made properly and confirmed exactly what my wife wanted. Crispy chicken wrap BBQ sauce instead of buffalo. She read it back and confirmed it. She also offered to comp our food. I am not a fan of this but she insisted. To me, I would rather pay for the food and have it properly made. When a manager offers to comp food right off the bat, it's almost like accepting defeat before even trying to correct it. When a football team is down, they do not quit and go home. They grind it out and get the W.
It is now pushing 12:25 and we have to get home. My wings are brought out after being remade. All flats, awesome, unfortunately the sauce on my wings had been forgotten. So I asked for a box and some sauce on the side.
The young lady then came out with my wife's wrap boxed and bagged ready for us, along with sauce for my wings.
We then arrived home and opened up our boxes to eat. My wife took a bite out of her wrap and to her dismay, BUFFALO sauce still. She says, "it's okay I'll just eat it." She gets through the first half. Then starts on the second half. What do you know, it has BBQ sauce. Our guess is that they remade her wrap and accidentally put one half of the incorrect wrap in with her correct order.
-Take Away-
All in all if you asked us if we will return, YES. I know that this was day one and there were tons of things happening. BUUUUUT, if you have "Wings" in your business' name, you best make sure that your wings are made correctly and are delicious. So let's chalk this up as a learning day and move forward. As time goes on I will update my review on this establishment as I know they will improve.
What can be done to improve? Waitresses, double check the order after you put it in. Kitchen, slow down and ensure that you are making the order correctly. When it comes to a wing enthusiast, you have to make them the way that it is ordered. Once again, double check the order before bringing it to the table. Quality control will help alleviate so many issues moving forward.
We look forward to visiting again in a few weeks once the kinks have been worked out. read more