Had my SLC lasik on Valentines Day and Dr. Oursler was amazing! He speaks in terms that you can…read moreunderstand and definitely answers any question that you have! I chose Graystone Eye because they have a lifetime guarantee so if your eyes diminish they'll touch them up as long as you keep up with your yearly appointments! I HIGHLY recommend!!!!

From the owner: Graystone Eye provides comprehensive eye care services across Western North Carolina, offering…read moreadvanced medical, surgical, and routine vision care for patients of all ages. With locations in Hickory, Lenoir, Boone, Lincolnton, and North Wilkesboro, Graystone's expert team of ophthalmologists and optometrists specializes in cataract surgery, LASIK, retina care, glaucoma treatment, oculoplastic surgery, and pediatric eye care. Graystone combines cutting-edge technology with compassionate care to deliver exceptional outcomes, making us your trusted provider for complete eye health and vision services throughout the region.

I have never seen such a poorly managed office in My life…read more Staff meandering about office with snacks, drinks. There is a sliding black door to a room, must have a snack bar buffet , and couch inside. In 1 hour I saw everyone enter room and exit with beverage, phone or snack. Attention Drs. Cut your staff by 50% and save yourselves and clients money. Even with all of the extra staff on hand, appointment took twice as long as any other provider I have been to. Disappointed

Being new to the area, I had to shop around for a new pair of glasses. I didn't know anyone to ask,…read morebut lucked out and chose Blue Ridge Vision. Now I can't say enough good things about my experience with them! Dr. Sullivan and Dr. Henson were both thorough, competent, and professional. The eye exam I received there cost half the price of any other local places, yet was the MOST comprehensive eye exam I've ever had. I've been wearing glasses for over 40 years, so that's saying something! I had the pleasure of dealing with Brandon for fittings and measurements. He was determined to ensure that I was satisfied with my purchase, that I had the best possible fitting and vision possible. You would be hard pressed to find a better person to deal with. The entire staff at Blue Ridge Vision knows and understands that your optical purchase is an investment, an investment in your safety, your livelihood, and your total well being, and they treat it as such. I have told anyone who will listen how great they are, and if I ever need glasses again, that is where I will go, as long as they are there. Thank you Blue Ridge, I can see, and I LOVE my new glasses!

Totally dishonest office. In my opinion they are ripping people off! I went in with eye vision…read moreinsurance pays 100% of my visit. They ended up billing my medical insurance and made me pay $100 copay for nothing. They are running a hidden cost game. I'll be transferring to greystone in Hickory.

I have had two surgeries plus 2 cataract surgeries. All the doctors are very caring. The staff is…read morevery professional and efficient.

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

I work uptown and was going to a different optometrist, but decided to switch several years ago…read morebecause the front office staff was rude and the doctor I liked moved out of town. A coworker recommended Spectrum, and I haven't looked back. The entire staff is very friendly and helpful. I know that the long term care of my eyes is in good hands. The staff help me make the most of my benefits, and appointments are enjoyable. I love that I can set up appointments and communicate via text.

The staff was friendly and attentive, making my visit pleasant. The eye exam was thorough, and I…read moreappreciated the clear explanations. However, the wait time was a bit longer than expected. Overall, a solid experience!

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

I was a little nervous going in because this was the first eye exam I had had since having LASIK 11…read moreyears ago. Wasn't having any issues just wanted to get back in the habit of having routine examinations. Everyone from the front to Dr. Grace was absolutely wonderful. I felt like I had been going there for years. Found out I still had pretty good vision 20/20 in my left and 20/25 in my right eye. I decided to get some readers since I do a lot of work on my computer at work and my insurance paid for some. Very helpful in getting the perfect pair of Oakley glasses picked out. They have many different brands to choose from. Keep up the great patient care, I felt very well taken care of. Dr. Grace was very thorough and answered all of my questions. Thank you for a wonderful experience. My whole family goes here and we just love you! I will see you later this year for my routine exam.

After four years of eye exams I confidently could say this is the best eye doctor I ever had. It's…read morenice to be treated like a person rather than a statistic or profit center. Always great service and attention to the patient.

Dr. Lira did cataract surgery on both eyes and I can't find enough words to explain how fantastic…read moreDr. Lira is. All I can say is she is the very best. She is such a caring person and beyond A+ Superior. Thank you Dr. Lira, you have helped me to restore my eyesight and self confidence even though I'm 70 yrs old it is a collective renewal of my self spirit. May God bless you and embrace you and your staff.

Dr Chang didn't listen to us for my wife cataract surgery and put in lens that he wanted now my…read morewife has to need teading glasses . Then they tryed to charge me for an eye prescription that I said I didn't want because my insurance didn't cover . Called up billing and they said I have to pay . Some woman call me back apologize for the mess up with the cataracts and says she will take my eye prescription off because I didn't get a prescription and I shouldn't need one . Dr Chang runs in and out of the room and don't listen. Also, when I have my eyes checked, they told me I need a reading glasses. They put something in front of my eyes. That was all blurry. My eye are 2020 for reading I don't need reading glasss. I trusted these people with my eyes. I'll be looking for someplace else to go.