I was introduced to Atkinson's by an old friend who had given us as a wedding present, a very…read morelovely Lalique sculpture she had purchased at Atkinson's. Over the years we have found a number of beautiful pieces at their store and recently I went by the store to buy a present for my wife for our 25th anniversary. When I got to the store, they were closed. I had forgotten they always close on Mondays but the owner was there doing paperwork and he answered the door. I explained why I was there and specifically what I was hoping to buy. He very kindly asked me to wait while he went into the back to see if it was in stock and was back in few minutes with the piece I was looking for. My wife loves the piece and I am grateful to the Atkinsons for always being so pleasant and gracious. They have a very carefully selected range of pieces from classical to modern and always beautiful.

Purchased Baccarat champagne flutes (2 boxes of 6 each) from Atkinson's. Did so as it was…read moremarginally less expensive than Bloomingdale's. Big mistake. Received boxes only to find that some of the glasses were (not subtly) broken - see pic. This happens - see prior review 1/15/25. Communicated by email to return items and was provided a return label. I will admit that we reported the broken glass after the 48hr period (although within 7 days), but that was only because we were out of town and did not open the boxes for some days after they arrived (accepted by doorperson in building in NYC). Because we technically did report after 48hrs, I agreed to pay the shipping fees (approx $100). They signed for and confirmed receipt of the boxes. This was in mid May 2025. We heard nothing from them and did not get a CC refund. We reached out eventually again end of June 2025. It took several phone calls to ultimately reach the person making the decisions. At this point that person refused to provide a full refund even though they were in possession of the entire order. He accused me of using the glasses (and breaking one apparently) even though there was no evidence to support this. To be clear, we purchased $3000 worth of glasses. I am a cardiologist and my wife is an attorney. We were being accused of behavior that we would NEVER engage in, as it is unethical and couldn't possibly be worth it to us. It was insulting and was added to the injury of not being refunded (despite accepting the fully returned merchandise). I am obviously involving my CC company to be refunded at this point. To be clear, I am not writing this review to strengthen a case for a refund (I feel more than comfortable that I will be made whole by the CC company, as they accepted the entire return and have provided no refund ($3000)). Rather I wanted to communicate to any potential future customer of Atkinson's to BEWARE. Their inventory is nice and the prices competitive, but if there are any issues, you will be at risk. For the level of product, it just doesn't make sense not to purchase elsewhere.

Amazing quality customer service from Scott at Dunbar Lumbar Supply on Arbutus…read more Quality service and products at Dunbar Lumbar Supply. My Mom needed something for her wheelchair and now it is good as new. Thank you Scott and Dunbar Lumbar Supply, we will recomend you for future shopping.

My husband and I received the most attentive and friendly service from Shaf and Zane during our…read morerecent visit. We didn't realize the painting department was closed on the weekend but they took the time to walk us through everything that we needed, making excellent recommendations. It was a joy to be on the receiving end of such personable and knowledgable service! Thank you!

If I could give Crate and Barrel a zero, I would. Unfortunately this location at Oakridge is going…read moreto take the brunt of this review because corporate Crate and Barrel does not allow me to send a review directly to them. I ordered an Ooni 16 pizza oven from Crate and Barrel. They said that they had stock. I ordered. Said that it would be there in 4 days. It was not. I called them and they told me that it had to ship from the US. I ended up getting it two weeks later. That was not even the worst of the issue. They sent me the wrong pizza oven. I was not happy obviously, but what made it worse was that they said there was nothing that can be done. i talked to three different people. They told me that I had to then print out the return label, take time out of my day to bring the item to the delivery company. Only when they received the wrong pizza oven back, would they then send me the one that I originally ordered two weeks ago and paid for. They offered no compensation for my time to correct their problem. They adamantly said that they couldn't do anything and refused to offer any other help. So I do not receive what I spent a lot of money for until I correct their mistake and there was zero attempt to help. None. Absolutely none. Three different people and no help. Everyone threw their hands in the air and acted like there was nothing that could be done. I have never had that happen before. I hope that whomever buys from them never has any issues, because even when they make the mistake, it is your problem. Just brutal. Never will I order anything from them again. They don't care about their customers.

Horrible customer service. I bought what I needed at Williams and Sonoma. Crate and Barrel does not…read moreanswer the phone. I came to that conclusion by letting it ring and was hung up on three consecutive times. You would think they would want the business especially since they sell out of Oakridge mall. I continued with Williams and Sonoma for my all clad purchase. They beat them at price & service. If I could give Crate & Barrel a negative five I would. After reading all the negative reviews it's good to know this experience was not a anomaly.

The staff are so helpful, Trevor went the extra mile to help me find the right product and brought…read moreit into the store from another location that I couldn't go myself. The staff are super friendly and knowledgeable. Highly recommend them.

This is now my Hardware store of choice. Not only can you…read morespeak to someone immediately but many things are lower in price than Home Depot. They have MY business!

Very irresponsible company. They caused so much damages we can not begin to explain, now we are…read morestuck with the damages and have to spend over two thousand dollars to fix .They refused to take any responsibility saying it "was your fridge and your tiles not ours". Like the fridge walked on its own and caused it !!! Carmen is specially very rude and unprofessional. 1-They moved the fridge to bring in the counter top and dropped the fridge it on the entrance tiles and broke and damaged the tiles.Refusing to take any responsibility for their actions. 2- They secured the dishwasher into place drilled holes into it and put a rough piece of wood to secure it causing a hole into the dishwasher which also sits crooked and not flush with the counter top. 3- There is a dark line in the middle of the white counter top that looks like a crack. They send their installer to look at these issues,all he did was rub acetone on it and made a mess by throwing some superglue on the tiles like that is going to fix the problems then kept staring at the damages and spoke a foreign language to the owners and did not seem to know what to do. There are more complaints against them not taking responsibility on the BBB. Stay away from this company. Gilda Arjomandi

I can't recommend this company enough. It was excellent service and quality right from the start…read more The prices were very fair and the install perfect. I would not hesitate to use them again or recommend them to friends or family. It was worth the drive to Richmond! Thumbs up to all of the staff!

Bought 6 carafes from them - all working great. Service though is a bit slow, place always feels…read moreempty, it would be nice if they had a display room.

This is a warehouse location for food industry supplies. I just dropped in once to see if I could…read moreorder a bunch of baking supplies. They were super friendly and the prices were quite cheap. Depends what you need but if you just want to find restaurant quality baking pans this is the place to go.

Over the years I have bought a BBQ, 3 deck heaters and a fire table from them. Jamie Johnston has…read morebeen amazing. I had an out-of-warranty issue and he went to bat for me-free cleaning product, spoke to manufacturer and got a parts replacement, and free servicing the replacement. Service doesn't get better than that. Joel

These guys win for BBQ knowledge…read more Over the course of one year, I've dealt with them on multiple things. So it's taken me this long to write a review. They have parts. They have accessories They have BBQ's And a whole heckava lot of other stuff, and I don't know where to start. To make a long story short, I'm about to embark on smoking. Or in Texan terms, a southern BBQ. We're talking a 4-10 hour session of smoking of a side of brisket, depending on size. I got some advice and tips from them. Marinating tips and smoking tips. This will be entertaining. My BBQ is about to become a smoker. If you want specialized tips on smoking or BBQ's, I recommend them. They know their stuff. Ample street parking on a not very busy street.

They had 3 of the 4 items we were looking for, the owner was very helpful, and they packed a lot in…read morea small space.

Love this place, not sure why so many reviews are complaining about the employees as I've never had…read morea bad experience over several visits the past 4 years of living in the area. They even give my dog a treat when we walk by! It's a small shop, and cramped inside, but that is central to its charm in my opinion, they're not trying to be anything they're not, and I've always received great information in response to the myriad questions I usually have when the time calls for a trip to the hardware store. Solid folks, handy hardware shop.