I called to make an appointment for an inspection and cleaning of my gas fireplace that I have only…read moreused a handful of times. He quoted $179 - $235 depending on location. Dave showed up at the beginning of the estimated 2-hour window and was friendly and informative. The cleaning took less than 20 minutes. He checked for gas leak and provided recommendations for a more efficient setup. He even offered to inspect a second chimney in the same neighborhood free of charge. .|\---/| | @_@ | ..\_^_/..2025

Can't wait to write this for Dave:…read more Dave did a wonderful job installing the log set in the fireplace. From start to finish, he demonstrated professionalism, attention to detail, and a strong commitment to quality. He ensured that everything was aligned correctly, functioning safely, and aesthetically pleasing. Dave was punctual, courteous, and took the time to explain the operation and maintenance of the fireplace. His expertise and careful workmanship made the installation process smooth and stress-free. I am extremely satisfied with the results and highly recommend his services.

Derrick and his crew are amazing! Not only did they provide exceptional customer service, they did…read morewhat all the other guys said was impossible - fix our fireplace chimney! A large tree fell on my mom's house mid-August during a wind storm. It caused extensive damage to the roof, a fireplace chimney and cap, and a utility chimney liner and cap for mom's gas furnace and water heater. The fireplace topper was displaced by the force of the tree falling resulted in some segments of the metal chimney in the attic below to separate from each other (see photo). I contacted many companies about a repair for the fireplace chimney and three that reviewed pictures or inspected said that it was not repairable. All three said the age of the fireplace (1970s) meant parts were not available to fix it and the whole thing, including the firebox would need to be replaced! Thankfully, I found Defender Chimney & Fireplace Services, LLC and contacted Derrick to come do an estimate for repairs of both chimneys. He came out with one of his crew for the inspection and said he could repair both chimneys. He prioritized our job because my mom is very elderly and was not able to turn on her heat until the utility chimney was repaired. It was raining the day the job was scheduled so Derrick moved our appointment to Sunday, usually a non-work day for them, because it was getting cold at night. Derrick and crew showed up, got the utility chimney repaired including a new flashing and cap, tuck pointing missing grout and replacing the liner so that mom could get the heat on. Then they worked to realign the fireplace topper and chimney segments, bolted and sealed everything together, cleaned the topper and put on a new cap. Throughout the job he treated my mom like family, was friendly, polite and professional. He was also responsive to me when I had questions from the initial inspection through sending me photos of the job and the receipt. His final repair costs matched the initial estimate, too. We were really impressed with Derrick and his crew. They deserve way beyond 5 stars !

Defender provided great service for our direct vent gas fireplaces. They were professional,…read morepersonable, and thorough. They told us that our fireplaces didn't need cleaning at this time, but they made sure everything was working properly. They explained their work very clearly and answered our questions. We are very happy with Defender's service, will use them next year, and highly recommend them.

I couldn't be happier with the service I received from SN Shine Chimney! They were extremely…read morepunctual, thorough, knowledgeable, and genuinely kind throughout the entire process. They took the time to inspect my chimney and fireplace system, identified issues that needed attention, and corrected them with exceptional care and professionalism. SN Shine Chimney went above and beyond simply cleaning the chimney. They completely rejuvenated the entire fireplace system, including adding new rocks, and the finished result is absolutely beautiful! Their attention to detail and pride in their workmanship were evident from start to finish. It's refreshing to find a company that is not only skilled at what they do but also honest, personable, and dedicated to doing the job right. I highly recommend SN Shine Chimney to anyone looking for quality chimney and fireplace maintenance. Five stars without hesitation!

Nadav is a super polite, courteous professional. He examined the fireplace & chimney & provided…read moreoptions & quotes. He demonstrated great knowledge & expertise. He completed the work thoroughly & quickly, cleaning up afterwards. Strongly recommended. I greatly appreciate the quick response & excellent work, many Thanks! Before & after photos attached. RTS

I have been using Superior Chimney Services for many years to sweep my home's chimney, and have…read morealways had top notch service at great value. Spencer most recently did a great job both with the standard sweep, as well as addressing some issues with my chimney's external envelope. Will definitely work with them again for all my chimney needs.

Great inspection service work. Quality of inspection and…read morereasonable repair recommendations.

Straight up - fast and friendly. No upsells - They were on…read moretime and professional. Highly recommend. Will call them for a remodel - - -

Super professional & courteous. I was amazed how quickly Lenny & his crew were able to replace 2…read morechimneys on my house. My old house (circa 1850) presented unique challenges to them, but their experience prepared them to easily accomplish the task. So happy with the quality & the appearance of the finished work.

Jorge and colleague did a fantastic job to get our fireplace ready to go for the holidays. Thorough…read moreand highly professional. Taught me how to safely use the fireplace. Best customer service experience I've had in a long time. Great value for the price!

Had not used the fireplace for years. Called Safe Fire Chimney & Fireplace (SFCRS) to do an…read moreinspection. Good thing we did. Found out that due to using wood (before using gas), the back panel of the fireplace had cracked, and the base of the fireplace was crumbling. SFCRS replaced the panel and base and corrected the gas inlet put in by the developer, which was not up to current code. SFCRs provides pictures of the before and after work. I recommend that you use SFCRs for your fireplace inspection and repairs.

The end of season cleaning and inspection went very well. The servicemen arrived right on time…read more They were respectful towards me and my home. They did a very thorough job and I highly recommend their service.

1 STAR -- A Costly, Frustrating Experience. Buyer Beware…read more I cannot express how disappointed I am with Fireplace & Chimney Authority. After paying a substantial amount of money for professional fireplace and chimney work, I have been left with a fireplace I cannot use, an unresolved gas-line issue, and a company that, in my experience, has demonstrated an astonishing lack of accountability. The problems began with the quality of the workmanship itself. After the chimney work was completed, numerous cracks appeared in the newly installed cement. When I raised concerns, an employee initially told me the cracking was normal. However, when John, another employee, returned to address the cracks, he explained that the cement had been improperly mixed and had dried too quickly. That alone raised serious concerns about the quality of the work I had paid for. Unfortunately, the situation became considerably worse. Following the company's work at my home, I discovered a gas-line problem that has rendered my fireplace unusable. I believe the damage occurred during their work, although the company disputes responsibility. Rather than resolving the issue without additional charges, I have been faced with the prospect of paying even more money. To make matters more frustrating, Bryan, a company representative, initially communicated to me that the company would take care of the situation. Based on that conversation, I believed the problem would be resolved. Subsequent communications have left me with a very different impression. After weeks of attempting to obtain a satisfactory resolution, the matter was ultimately referred to the company's legal counsel. Think about that: I hired a professional fireplace company, paid for its services, and now find myself dealing with its attorney while my fireplace remains unusable. What troubles me most is not simply that mistakes may have occurred. Mistakes happen in every industry. What distinguishes a reputable company, in my opinion, is how it responds when a customer experiences problems. In my experience, Fireplace & Chimney Authority has failed that test spectacularly. I expected professional workmanship, competent service, and reasonable accountability. Instead, I received defective cement work that required correction, an unresolved gas-line dispute, weeks of frustration, and a fireplace I still cannot enjoy. My advice to prospective customers: Do your due diligence, document everything, and think very carefully before entrusting this company with an expensive project involving your home. I deeply regret hiring Fireplace & Chimney Authority. This has been one of the most disappointing contractor experiences I have ever had. UPDATE IN RESPONSE TO THE OWNER: This company damaged my gas line, and I have simply requested that they repair the damage at no additional cost to me. Expecting a company to take responsibility for damage caused during its work is neither unreasonable nor excessive. Furthermore, Fireplace & Chimney Authority claims to have tested for gas leaks following its work, yet has failed to provide a single piece of documentation, photograph, video, or test result substantiating that such an inspection actually occurred. Rather than addressing my legitimate concerns, the company involved its attorney and registered agent, Kathryn S. McMahon, Esq., who sent me dismissive and unprofessional correspondence, including the following statement: "have declined FPCA's goodwill offer, we consider this matter closed. FPCA has adequately explained its position and does not intend to engage in further correspondence debating allegations unsupported by the available evidence." This directly contradicts Adam's public assertion that the company will "continue to try and work towards a reasonable resolution." How can a company publicly claim to be working toward a reasonable resolution while its own legal counsel explicitly states that the matter is closed and that the company refuses to engage in further correspondence? Those two positions are fundamentally inconsistent. I paid this company a substantial amount of money for professional services. Instead, I have been left with damaged property, concerns regarding the safety of my gas line, and a company that refuses to accept responsibility. I encourage prospective customers to carefully consider my experience, the lack of documentation provided, and the stark contradiction between this company's public statements and its private legal correspondence before entrusting them with work in their homes.

After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.