For a small store, they have a huge selection. I've shopped here for my kids' shoes for about 20 years. The kids have always found shoes they liked. The store has a nice frequent buyer reward program. I recommend it. read more

great footware selection for women, clarks, Birkenstock, dansko,Ugg, no pressure sales and the carry some wide brands. read more

Windsor Shoes - Shoe Stores Near Me - Brooklyn, New York

Customer service is spotty here. One time we went and they assisted us in measuring our sons feet the other time a woman just pointed to a mat and told us to have him to stand on it. The mat starts at size 8 and if you look at my son he clearly has feet smaller than that he's 19 months. When asked what we should do if his feet are smaller she just pointed to the wall and said to try on different sizes. read more

I also had an experience of not being acknowledged by any of the staff and offered no help. I was there with my then 13 month old daughter and I'd think that someone would at least say, "I'll be right with you" or do or say something to let us know that they wanted our business. After waiting for 20 minutes with no one even making eye contact, I was so irritated that I left and walked over to the adult shoe store and told them that the service in the kids store was awful. After several attempts to get help, I was basically brushed off with barely a word. I would have walked out but I was with a friend who was willing to wait. When I did finally get someone to bring me some shoes, they barely helped to answer questions or bring out other options. I was so excited to purchase a first pair of shoes for my daughter and they really sucked the joy from the experience. When I see all these negative reviews, I hope that someone from that store is reading them and they will try to do better. read more

I've gone into this store twice because I'd rather support local than shop online, but both times I have been treated rudely. Today I was the only customer in there and nobody offered to help me, when i asked a simple question the salesman, who was busy boxing up shoes, acted like I was really irritating him by my mere presence in the store. I really needed new shoes, but I do not spend my money at businesses where I am not given good customer service. Goodbye Windsor Shoes. read more

Have shopped here for more than 20 years and have problem feet. This store has a great selection of comfortable shoes compatible with orthotics. Wait staff is extremely patient and works with me until I get the right fit and never tries to push an uncomfortable shoe on me. This is my favorite shoe store of all time and I admire the work ethic and family atmosphere. read more

For the most part, Windsor Terrace is a quiet, small town-like corner of Brooklyn--but if we had more stores with merchandise and service as great as Windsor Shoes, we'd be Brooklyn's hottest shopping destination. Manny (the owner) is the kind of shoe sales professional you almost never see anymore--knowledgeable, attentive, and really attuned to customers' needs. You know how sometimes you love a shoe's style so much that you consider getting it despite the fact that it's not as comfortable as you'd like? Manny will always steer me away from those shoes to others that are a better fit, even if that means selling a pair that costs less than the one I was considering. Everything Manny does makes you feel like a valued customer. And his inventory is great--stylish, high quality shoes to live in. The store has a frequent buyer program, too (buy ten, get one free), but it's Manny and his staff who really earn customers' loyalty. read more

:::::aha! we've arrived:::::: yes windsor shoes too sells children's shoes. perhaps now you're wondering why i brought you here? perhaps you're thinking you're a grown up for goodness sake; what kind of malarkey is this daft reviewer up to? do you have your listening ears on? i did say small feet did i not? yes, children's shoes have matured over time and you can actually find some sophisticated shoes and brands that you're familiar with like kenneth cole et al. for a fraction of the adult shoe price. of course if you wish, you can buy stride rite shoes as well, sadly though, you probably won't find them in your size. naturally, if you have children, this is the place to come. the windsor shoe family shed light on the middle unlucky's shoe fitting issues, her left foot was 1/2 a size larger than her right foot! poor girl, here we had been torturing her unknowingly! read more

To the ladies that work at Windsor Shoes; I also work in retail, and I know how difficult it can be, but here is some advice. You had better change that attitude of yours or expect to loose customers. Really, every time I walk into your store I am treated as if the store is doing me some kind of favor by waiting on me. Look, there are plenty of shoe stores not to mention all the ones on line. So if you care about being part of this neighborhood and want our business, And by the way, I have been living here for over 40 years, learn how to treat people. Try being helpful, how about not acting like your doing us a favor every time we ask to see a pair of shoes in a different size, and when I leave your store and say thank you, try saying something nice like your welcome have a nice day or something like that . this isn't some store in midtown manhattan with strangers coming in and out all day, this is our neighborhood! You know I used to recommend your store to my customers But you know what they tell me, They say. "thats ok. I'll go down to 5th avenue. I really don't feel like dealing with the attitude in that place." Really thats what I hear. I hope the owner of this store is reading this. read more

Today I went in for the first time because I noticed they had a few deals going on and I needed a pair of comfy sandals. The moment I walked in the "ladies" at the counter were staring at me and/ or smirking. Yes, I am overweight, but that does not give these women any right to treat a customer like this. I walked out without purchasing anything and I will never go back in again. read more

Even though this store has a pretty good selection of shoes, the staff are sullen and seem to resent helping customers, which makes me cringe every time I think about shopping there. But since their selection is fair and it's near my house, around a month ago, I girded my loins and braved going inside to try to find some comfy sandals. While I waited for the girl to get my shoes, I watched the The manager (who I later found out was the owner) deal very poorly with a customer who was returning a pair of children's shoes from their kid's shoe store on the same block. He made a big deal about returning the defective shoes that this woman's child had worn for a week before they had come apart - he complained that he would have to eat the loss because the shoe company would not return them, and she asked if he thought the customer should be the one to eat the loss. He got really angry, called her a bitch, and told her to stay out of his stores. I was really shocked to see such uncouth behavior from him - no owner should curse at a customer for any reason. I should have followed my instinct to leave immediately, but I had found a pair of shoes I loved and I bought them and left, vowing to myself to never return. However, the shoe heels were built at a strange angle and I found out that they were straining the tendons in my feet and ankles when I went to the doctor. When I went to the store to ask about their return policy, one of the sullen young women working there told me they would stretch them for me - I tried to explain it wasn't about stretching, rather that it was a strange angle that was hurting my feet and ankles, so she told me I could return them. When I actually wanted to return them, I was told that they would have returned them if I had never worn them on the street, but they could not take them back now. It didn't matter that they told me they would return them or that I was actually being injured by them or that I just wanted to exchange them for another pair of shoes. Luckily I thought to call the shoe manufacturer and they were happy to help me out, but I will never spend my money in this store again. read more

This place is wonderful... To begin, let me explain that I live close so I stopped in because I needed a pair of winter boots. I was surprised that they only carried women's shoes- but thought that it was great because that meant more selections. I have really bad arthritis so shoes are very important. I loved the store, the area to try on was super comfortable and I ended up buying a pair of Clarks Privo leather boots. I left happy, and thought they would be great shoes because they felt good in the store and they were $130. Turns out they were one of the worst shoe decisions I've ever made. I thought that since they were leather they would be MORE comfortable as I wore them. They felt great in the store so I wore them out and walked around in them for the day. Afterward I noticed I had pain in my feet. I wore them again with Dr. Scholl's insoles and they were still causing me pain. I ended up having to buy another pair of shoes while I was out because it got so bad I was hobbling out of bed in the morning. My husband and I went on vacation and when we got back I thought I was just going to have to donate them because there was no way the store would take them back. (I only wore them a few times, they looked almost new) I opened the box, put them back in and saw the receipt and it said they do exchanges within 30 days so I thought, what the heck, its worth it to see if I can exchange them for ANYTHING. I will agree with the others that the girls there don't seem to be very helpful. When I walked in the girl at the counter was checking herself out in the mirror and when I asked if I could exchange them she told me I couldn't because they were worn. I explained that I barely wore them and they were causing me severe pain. She said "I'm not going to argue with you, you can talk to the boss" I waited until the manager, Manny, returned to the store and this is why I am giving this place 5 stars. This man knows how to run a business and he certainly knows his shoes! He took what could have potentially been a lost customer and turned me into a loyal one. I'll never buy shoes anywhere else again. He didn't give me any crap, took the shoes back and personally helped me find better ones. I ended up exchanging them for 2 other pairs and paid the difference. If you go, try and see if he can help you. He helped me put on 6 different pairs of shoes, all hand picked by him after I explained my medical condition. He even put a little extra cushion in one of them because they were slightly too big, by not even a half size. I've never felt so great about a shoe store or shoes before in my life. GREAT customer service, great shoes. I'm so pleased with what I walked out with and now I own shoes that don't make me cry in the morning. read more

This little shop has an impressive number of wide size shoes! This place saves me from having to hit the internet to get my size. I've always found the staff helpful in finding shoes that fit correctly, instead of trying to cram my poor, extra-wide feet into shoes that are too narrow on the promise that the shoes will stretch over time. I love this place! read more

I have not written a Yelp review for years but my experience with my son's first pair of shoes was so disappointing that I want to share it. When we went into the store with my 9 month old we told the sales person exactly what we needed - shoes for a baby who is walking while holding someones hands so who clearly is on his feet and needs shoes to support this. The salesperson pulled out a little pair of very cute books and assured me that these would be perfect for the stage he was at. She put them on him so I didn't see if they were easy or not to put on. Once we started to put them on him it became clear that his foot would not entirely go in the shoe so they were fine for being in the stroller but he could not at all walk in them because his foot wouldn't fully go in. When we brought the shoes back, the employees would not do anything at all to help except sell us another pair of shoes more appropriate for walking (which is exactly what we had asked for the first time we went in). I try to support local stores as much as possible but this was such a negative experience that this is a local store I have zero intention of supporting again. read more

I really don't understand the bad reviews. This is a tiny mom and pop shop. My mom's friend recommended this place for good quality comfy shoes to my mom about a decade ago and my mom turned into a loyal customer. Meanwhile, I always tend to buy my shoes at big box stores like DSW or Department stores like Macy's. As I matured, it turns out that now I want good quality shoes, especially since I can afford them! So I accompanied my mom to look at some boots and I found them. Yes some shoes are ugly in here (remember they're comfy and tend too appeal to older people) But if you search long enough, you will find great shoes!!! I know we all want to look hot and trendy in our shoes, but many are uncomfortable and really bad for our feet! I need to treat them right, because I can always replace shoes, but never my feet! The booties that I found were $200 (Made in Spain, that's a lot better than China), I was worried that I could find them cheaper online, I did a quick search on my phone and found them for $196...not a huge difference!!!! I bought them and I LOVE them! And everyone has complimented me on them! This gave me a huge piece of mind, knowing that this little shop wasn't trying to rip me off! My sister came back to buy some rain boots and it was a similar story! Same price as online prices! The reason why they may not always have your size is because things sell out, and they don't have the space to keep things in stock like a DSW or a Macy's, and they try to keep up with the latest trends, therefore, once the season is over, they may not re-stock! Also, if you buy 10 pairs of shoes and save all of the receipts, they will give you a free pair of shoes!!! That's awesome! I haven't done that, but my mom has! They're also very flexible with buying options, because my mom has been able to put shoes on layaway! I'm not going to lie though, the staff does seem to get annoyed when you keep on asking them for different shoes, but you have to ignore it - it's their job and they probably hate it, but whatever, I'm paying and you better deal with it! Sometimes they're in a good mood, but sometimes, they just want go home! read more

I almost didn't stop by due to all the negative comments on here, but I am glad I did. The ladies in the shop were very friendly and helpful, they let me browse until I asked for help and then were quick to assist and very attentive. Great selection, great location. read more

I unfortunately have to agree with the negative comments about customer service. Both ladies were very rude and after we did not have amy luck with sizes and fit of boots that we tried, they simply refused to answer anymore questions and even bring other pairs to try on. I honestly was shocked. The competition nowadays is very serious. I feel like good manners and customer service can only do your shop good. You simply can not loose if thr customers leave happy even if they did not buy anything the first time. We left that store, out mood was down. We drove to cobble hill to a very similar neighborhood shoe store. We spent there over $120 for 2 pairs of boots. They had excellent customer service, great communication, very attentive and pleasant ladies working there. So it s not about checking prices online, like the one of the commentators mentioned. When you are welcomed with a smile, assisted with finding a proper size- i personally have no problem paying a little more for the product. read more

A "best of" shoe shop for kids. I live in Park Slope and found this shop rithg here on Yelp and in order to save me the trip in to Manhattan for the shoes my son wanted we walked over here and found exactly what we needed and more. Friendly service and a great variety of trendy shoes for kids. read more

Have been in here a few times, and while it might look like they have a vast selection, they rarely have the specific sizes we ask for in stock. Also, on a recent visit, the salesperson told me she "would not get me anymore shoes" to try, even though I had seen a pair I wanted to try for my child. We hadn't been there long, and when we are dropping $50 per pair of shoes, and buying multiple pairs, I think they could afford to spend some time with us. I wondered if there was a limit on the number of trips to the storeroom she would make per customer (I think she made two for us), and they weren't even busy. I was shocked to be spoken to that way, especially since we had been nothing but polite and gracious. While we were putting our kids' shoes back on, she complained of her "hunger" and mentioned her lunch time to her co-worker right in front of us. We knew that was our cue to leave. And leave we did, empty-handed. read more

wow I don't know what people are expecting in service. Everyone has always been super nice there. Yes things can be out of stock because it is a small store. Honestly, I have gotten some good shoes there on sale and like that you get a free pair with 10 receipts (really helpful with kids) read more

I buy most of my shoes here. They have a wide selection of sandals right now. The folk who work here are very patient. My only complaint is that they don't carry a wide variety of comfortable walking shoes. If they did, I would give them five stars. read more

I have been shopping at this store for 15 years. They were a huge help when my kids were young. Never pushy always helpful and patient getting the right fit. Endlessly finding different styles for my kids to try on. I go to the main store myself. I have foot problems and they have helped me wear attractive shoes that also feel good. I am not wasting money on shoes that I wear a few times and never again. I have bought boots there that last forever and feel great. The 10 pairs get the 11th free for the average cost of the 10 you purchased is a deal when you have a family. The prices are fair for the brand quality. I strongly disagree with anyone saying they have poor customer service. They have always been helpful and not pushing the wrong shoe to make a sale. I find the fact that they care about the fit and your happiness over making an aggressive sale to be the reason I keep going back. read more

The staff at their children's store is INCREDIBLY rude! They measure feet improperly. To top it off, while they have plenty of shoes on the shelf, they have very little in stock. My son has chosen three, four different shoes that were on their shelves, only to be told that NONE of them are in stock. If you want to go local, try a Shoe Grows in Brooklyn or Good Foot Adventure, both nearby, with helpful staff. read more

Wow. I wasn't sure coming on Yelp what other people would have to say but man, I guess I am not alone. I've been living in Windsor Terrace a few years now and absolutely love my neighborhood and all the mom and pop shops and I have great relationships with many owners and employees. It's one of the things I love most about living here - until now. I used to window shop in this store outside the subway - never tried anything on until yesterday, when I went in in the middle of the day with my newborn baby in a stroller - I ran out of the house fast because with a newborn she was crying and I needed to rock her and I forgot to put socks on my feet! (new mom!) Since I had the baby I wasn't able to look for new shoes and I am in desperate need, so I took this opportunity and asked to try on a pair of shoes - and then explained to the man working what I was looking for in boots. Long story short, I tried on two pairs of shoes, but because I didn't have my socks I used the slip ons they have but I couldn't tell if they were good since the slip ons are so thin. As I said that to the man showing me the shoes I asked if he had any socks for sale - he interrupted me and rudely decided for me that since Im not wearing socks I should come back - before offering to even sell me a pair of socks. I didn't say 'good idea' before he told the person in the back NOT to bring me anymore shoes and basically told me to leave in other words. As if I was some giant burden because he was showing me shoes. Made me feel extremely uncomfortable. So the next day comes around, I wear my socks, and because I'm in desperate need of shoes I go back in with my cousin who is also looking to buy and my baby in stroller. Right away a new older woman who i think is the owner somehow recognizes me the other girl who was there yesterday clearly spoke to her in another language right in front of me about yesterday and i know this because I decided to tell the owner that yesterday I was treated quite rudely and apparently she already knew who I was!! The owner responds 'yes, because you had him bringing out shoes and you didnt have socks so you didnt buy". I was shocked and i said excuse me? He brought me two pairs of shoes?! And he decided for me that I should not try anymore and that I should leave and it was extremely rude. No apology from her, or the other girl who was there yesterday. My cousin was shocked at how she spoke to me. She goes in the back and I continue to look around because I am desperate for boots and have a newborn so can't go far from home and can't buy online because I have a hard time knowing my size in different shoes. Anyway I try on a pair of clark boots that I love. and I decide to buy them for $160, and I told the other girl who was there yesterday that I can't believe no one apologizes for the treatment and she says no one did anything to you... looking at me like I am a crazy person when she just spoke about me to the older woman! I was shocked and disgusted and my cousin spoke up saying she could not believe the customer service herself. All they had to do was say no he didnt mean anything by it yesterday or so sorry you had that experience and they would have had my sale! it was unbelievable. Me and my cousin both were looking to spend almost $400 between us both and thank god we walked out. I have NEVER experienced such disgusting service in my life. They talked to me like I was a beggar because I tried on two pairs of shoes! Having that kind of despicable treatment in the presence of my baby was really disturbing and what a shame because I have recommended that store to many friends but I will never ever again. read more

I love this store. I wear my shoes into the ground and always come back here. I have gotten 2 free pair already (!) from their buy 10 get one free program, if that tells you anything about how often I go here. They have a tremendous selection of winter boots (i.e., ugg), hiking boots (i.e., Merrel), walking shoes, water shoes (i.e., crocs), work shoes (i.e., Clark's), running shoes (i.e., Adidas), dress shoes, kids shoes, you name it, if it is good quality product, they have it. They have all the best models of Clark's which are seriously comfortable but still stylish enough shoes without making you look like you are wearing sneakers to work. Really the best thing is their selection is from alot of brands that have very high quality. These are not the junk you find in Macy's that will torment your feet and fall apart. This is a quality store. I can only think the reason why people are complaining is because the staff just brings you the shoe in your size from the back, they do not put on any type of sales pitch or fawn over you or bother you in any way, they are super hands off. I prefer it. I am fickle and change my mind alot and I appreciate they give me space and help when I ask. read more