I'm writing this review 8 weeks after our visit - because it has truly stayed with me and continues…read moreto bother me. My best friend is getting married next year, and as her maid of honor, I scheduled an appointment for her to try on dresses while she was in town, visiting from across the country. She'd tried on dresses once before and found one she loved, but wanted the experience with her friends, and the opportunity to find a dress she possibly loved even more. Upon arrival to Lucille's, we were not immediately greeted. We went up to the counter where we were told it would be a few minutes, as the preceding appointment was finishing up. This was fine -- but we found it odd that there was nowhere to sit. No water offered. No congratulations to the bride. Just a "feel free to take a look around." 10-15 minutes later, the preceding appointment was finished. A bridesmaid was coming to our appointment as well (so bride + 2 guests) and she was about to arrive. The bride wanted to greet her outside, and after our appointment was pushed back almost 20 minutes on their end already, we were told we "needed to get started." It was a weird vibe. But that's not even what stayed with me most. The discussions between the apparent owner/manager and her sales associate were uncomfortable to witness. The owner, who had been hacking up a lung in the back room, seemed to talk down to her sales associate. It was very awkward. The 2 women tried to feel out if the bride was looking to buy something -- we had put down our deposit for the appointment, and assumed we'd be treated with the same respect as any other client. Of course if the bride had found something she loved, she'd have considered purchasing. But once they heard she had tried on a dress elsewhere that she really liked, they seemed convinced she wasn't "serious" about purchasing and I do believe this tainted our entire experience. I was told I was not allowed in the dressing room. Ok fine - element of surprise when the bride comes out.... Well when she did come out in a dress, as part of her support system, I said, "You're a vision in white!" To which the sales associate responded, "We don't have any white dresses; that's ivory." ...I was dumbfounded. I was attempting to hype up my best friend and I was shot down over a technicality that truly did not matter. It was bizarre. The owner came over and insisted that she knew that the sales associate knew what she was doing, yet she interjected herself into the appointment to insist the bride try on a dress that wasn't at all what she was looking for. She claimed, "This one just came in and I need a model for it." ...what? Bride tried it on to appease the owner, and of course did not like it. Also bizarre -- looking through the dresses, I found one I thought the bride might like, and I was shut down by the owner who said, "Oh she won't like that one. Put that back." ...!!! I think I know MY best friend's style and preferences better than anyone, and let me be clear: I was not at all attempting to take over the appointment. I was gently suggesting a dress and was completely dismissed. After the bride changed back into her clothes, we were forgotten and overlooked. The next appointment had arrived and they were done with us, even though they started with us late. No "thank you," or send off, or acknowledgment. The whole experience was off. Even if she HAD found the dress, she was confident she did not want to be a customer here. This is not how a bridal shopping appointment should go, no matter one's budget.

My experience at this shop completely exceeded my expectations. I had seen a flyer outside the shop…read moreand decided to go inside. That one decision changed my wedding experience into a dream. Not only were there so many gorgeous dresses to choose, I also found the wedding dress I dreamt about all my life!! The staff was so supportive and loving and made this experience the best it could ever be. My daughter felt included and they went above and beyond to find a suit for my son last minute. Staff took the time to ensure my dress was perfect in every way from fitting to accessories. I have been to several bridal shops before but nothing can compare to the experience I had here. They made me feel like a bridal queen from day one! You guys made my 03/23/23 wedding memorable. Thank you.