Disappointing. My advice; Only shop here if you are used to shopping at outlet type stores or TJ Max where you don't need help finding anything.
We decided to drive to Milford, based on their website. When we arrived, I was happy to see how big the place was and the amount of inventory we could select from. I was excited and hopeful. It appeared that they had a great selection but as I tried on several dresses and found a couple I liked, I was informed that they were discontinued and couldn't be ordered in my size or color choice. That information would have been helpful before I tried on my seventh dress!! I needed help with sizing, colors or even clips to hold a bigger dress in to see if it could be altered. I felt like I was bothering the staff. They were more interested in stocking dresses and doing other non-customer related stuff that I became extremely frustrated. With zippers broken, hooks without threads and the need for assistance (as I didn't want to ruin any of the dresses further) - I had asked several times if they had alternate dresses to a designer that I liked; while they replied "yes", they never came back with any of them. I finally picked a dress that I liked, (thank goodness it wasn't on sale) I wanted it in a different size and color which the website had stated was available. The sales associate said she didn't have any swatches or dresses on hand to show me what the alternate colors looked like. Not even a picture! AND if I ordered the dress and didn't like the color or it didn't fit right, oh well, SORRY, YOU CAN'T RETURN IT. Really? Ok I'm a trooper, I need a dress. So, I found another dress and the sales associated indicated that I could add sleeves to it. She went through the entire process of showing me how the sleeves would look.... But after 20 minutes, I was told that they had only one sleeve, the other one is was missing - but, hey you could go to Joannes down the street and try to match the material and their alterations department (at a charge) could make me another one. Okay doable. This was the last straw - they wouldn't let me borrow the sleeve (that they did have) to take it to Joann's to see if I could match it. I was told that I would have to buy the dress in order to do that, AND "oh and by the way, the dress it's not returnable". What was the whole point of their suggestion in the first place? So frustrating... read more