The experience I had at Bridal Trousseau was absolutely great! Yvonne and Eboni both assisted me and they were so patient and kind and extremely helpful. They both made me feel very comfortable. I went to this place as my last stop after searching everywhere for a dress. I almost cancelled my appointment because I was feeling so overwhelmed shopping at other places and not finding "the one". Let me tell you I am so happy I didn't cancel because I found my dream dress here! It has everything I was looking for! I decided to come back to the shop the following week when they were having their trunk show in order to get the dress at a discount. I came back with some family members that hadn't come to the first appointment so that they could see me in the dress and both Yvonne and Eboni were so accommodating. We even had a champagne toast when I finally said "Yes"! I can't say anything about alterations because my fiancé's aunt is a seamstress and will be taking care of that for me but over all it was a great experience and I would totally recommend this place. read more

Bridal Trousseau - Champagne toast we were offered after I said yes to the dress! - Accessories Near Me - New Haven, Connecticut

I cannot thank the team here enough for helping me find the dress of my dreams. Emily, thank you so much! I couldn't find what I wanted and showed Emily an inspo photo of another dress I liked, she immediately showed me a photo of one that was similar but with the extra touch I was looking for. They got the dress in store for me and it was perfection. Their whole process and customer service is beyond incredible. Thank you so much again! read more

Bridal Trousseau - Accessories Near Me - New Haven, Connecticut

The family at Bridal Trousseau and Bridal Affection were wonderful! I had such an amazing experience with Yvonne, Mel, Kelly, Ide, and Ava. I would highly recommend their bridal shops! They made me and my mother feel welcomed, comfortable, and special. We had an excellent time there. All the staff are very familiar with the designers, styles, and materials. Also, what is available because I needed to get my dress a couple of months before my wedding, and they were accommodating in helping me find my dress. Thanks, Yvonne. Also, the staff went above and beyond with cleaning my dress so I could wear it a second time! I could not say anything bad, they are truly a one-of-a-kind place, and I would recommend it to anyone getting married! Especially thanks to Kelly and Ide, you two are exquisite! I can't thank them enough for making me feel beautiful for my wedding day! read more

Bridal Trousseau - Accessories Near Me - New Haven, Connecticut

I had my appointment at Bridal Trousseau on 8/16/2025 to shop for a wedding gown. It was also scheduled during a Maggie Sottero Designer Event and I had previously specified some Maggie Sottero gowns I was interested in trying on. Emily assisted me in selecting and trying on gowns. She was wonderful! She was instrumental in making the occasion an excellent experience by understanding what my vision was for my gown and helped me feel comfortable when trying them on. I said Yes to the Dress at that appointment and ordered my gown after finding one that fit, was flattering, comfortable, and affordable. I recommend Bridal Trousseau for any prospective brides in the Greater New Haven area. read more

I had a lovely experience with Yvonne at Bridal Trousseau! After two appointments at other places, I had found a dress online that I really wanted to try and Bridal Trousseau had it in stock. They were able to fit me in just a few days later and my fiancé and I went together when the store opened. Yvonne was so warm and welcoming, helping me to find the dress I wanted as well as pulling a few similar options for comparison. I liked their setup -- a cleverly arranged iPad meant I could see the front and the back of the dress at the same time in the mirror. After deciding to say yes to the dress, Yvonne was so celebratory and helped us handle all the ordering details. I highly recommend shopping at Bridal Trousseau! read more

Bridal Trousseau - Accessories Near Me - New Haven, Connecticut

What a delightful experience we had at Bridal Trousseau this weekend. Yvonne could not have done more to help our daughter choose her wedding gown! She was very patient and was as excited as we were! This is a beautiful bridal boutique, very professional, neat and clean. The diverse selection of gowns was incredible. Thank you! read more

Aside from the survey they have you fill out when you go in which my stylist didn't even look at, they asked nothing about the wedding, venue, time of year etc. At the end of the appointment I had a few dresses that I had liked which the stylist initially said she would write down for me. She never wrote them down and when I came out from changing she said she would text them to me....which she never did. Sample dresses were in terrible condition. Overall....would not recommend. read more

I didn't realize this review didn't post in 2019 when I visited the shop. If I could give this magical place 10 stars, I would!! I've went to roughly 3 appointments before stumbling upon this shop. I just so happened to be back home in CT for a weekend, and decided to go shopping with my Mom & Sister. Long story short, we didn't have an appointment, but they still accommodated us. I found the perfect (affordable) dress for my Hawaii wedding. This is the type of service every bride should have. Highly recommended! read more

Bridal Trousseau - Accessories Near Me - New Haven, Connecticut

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COME HERE AND NO WHERE ELSE. Ask for Jodi!! She was amazing and loved what she does you could just tell she is all about the bride and helping her make one of the most important decisions of her big day From begging to end the professionalism and catering to us was unbelievable. I am beyond happy. jodi wouldn't even let me tip her even though she said it was allowed. read more

There are not enough good things I can say about my experience at Bridal Trousseau. I don't even know where to begin! On my first appointment I narrowed down my choices to 4 dresses. I didn't feel pressured at all to pick one, everyone was so caring and helpful! When I went back my bridesmaids helped me pick one and I couldn't have been happier. I loved the variety of dresses in the store as well! I'm 100% confident anyone could find their dream gown there because of all of the different styles, colors, etc. I tell literally everyone looking for a dress to go there because of how truly great the entire experience was. Mel, the owner, is one of the sweetest people I've ever met. She truly cares so much about her brides and just wants them to find their dream dress. I could have easily been pursuaded to buy a more expensive dress from my top 2 picks but I wasn't. They all just wanted me to feel great in the dress that was best for me! They really make you feel like family being there through the whole process. I got my bridesmaid dresses there as well and even with everything going on with my dresses being from Alfred Angelo they made sure everything went smoothly. They let us use the sample in the store when we found out one of the dresses weren't going to come in because of Alfred Angelo closing. I honestly could go on and on about how amazing my experience was but you should absolutely go there yourself to see!! read more

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My experience at Bridal Trousseau could not have been better. Yvonne made my family and me feel comfortable and supported throughout the process. It was honestly as comfortable as trying on dresses with an old friend. She selected dresses that fit my budget, incorporated things I said (or didn't say!) about dresses I had already tried on, and helped me find a dress that made me feel beautiful and comfortable. I hope you'll consider shopping for your dress at Bridal Trousseau! read more

I have nothing but great things to say about with my experience thus far with Bridal Trousseau. Yvonne is absolutely the BEST! She was so understanding that this was all néw to me and can be overwhelming to say the least. She was really attentive and prepared a range of options within the style I was looking for. I was indecisive at one point and even came back to re-try on the two options I narrowed down to. She was so helpful in her questions to help me narrow down to what I really wanted. It was absolutely perfect. I am in love with my "Yes" dress and cannot wait for it to come in. THANK YOU, Yvonne!! read more

I was referred by a friend but ended up finding a dress on Google search that led me to Bridal Trousseau. This was my second bridal fitting so I knew what I wanted but only new it once I found my dress. The bridal store is located right downtown city of New Haven so you must pay for parking. As I walked through the door everyone was very friendly and accommodating. The bridal store is small and intimate the camera's with the TV screen was a nice touch. I was able to see my dresses from the back while seeing the front from their gorgeous mirrors. I noticed they had my name on a small mirror at a table to welcome me. Once my bridal consultant Yvonne introduced herself we got acquitted and the dress hunt begin. Yvonne had previously texted me and I was able to send her a dress I wanted to try on their site. Surprisingly, the dress I sent her was the first dress I tried on and it ended up being the one I said YES too! I did try on other dresses to make sure it was a definite YES lol. So I definitely recommend Bridal Trousseau they were very professional and attentive to my expectations. read more

I just returned from my second visit to BT, where I just purchased my wedding dress. The experience with Vera was flawless from start to finish. Booking my first visit was so easy, and quickly followed by a phone call to confirm and get some details about how best to prepare based on what I'm looking for. Vera was so in tuned to my experience during both visits--I came alone to avoid bringing my mom & sister out in public (during the pandemic) and it really felt like I was shopping with a knowledgeable friend the entire time. Vera experimented with different styles, which gave me a great idea of what worked with my body and made me feel my best. After digesting the styles, I emailed Vera to send photos of some more styles I liked, she called soon after, and set our second visit. During my second visit, I arrived late and was worried that would set the tone for my visit.. I arrived ready to WORK as I didn't want to keep anyone after closing time. Well.. Vera was ready.. she had a few dresses pulled, and didn't rush me whatsoever, even though we were about 30 min from closing. The very first dress I tried on from her selection.. was the one. --FaceTimed my mom & sister-- and they absolutely loved her selection too. Now that you've made it to the end of my novel.. I'd say the most important takeaway from my experience was that I could tell Vera truly cared about my experience. Within just a few minutes of being there, I knew I'd get my dress at BT, it was just a matter of which one. Thank you! read more

Yvonne was absolutely amazing, it was my first dress appointment ever and I was able to find exactly what I wanted. Yvonne helped me build my dream dress and knew exactly what I was looking for just from my feedback. The entire staff is beyond friendly and helpful. I am from out of state and it is definitely worth the travel to come here. read more

DO NOT GO HERE!!!!! The experience that I have had with Bridal Trousseau has been absolutely horrific. I bought my dress there and absolutely loved it. It was a sample, so the offered to keep it there on site until I was ready to do my alterations, which wouldn't be for another 6 months or so. I came back about a month after buying my dress and bought a custom veil and Haute Couture earrings, which had to be ordered. 5 months later, my engagement ended. When I went to pick up the dress (they don't take returns, even though it was a sample-- which is common practice, so not surprising) they weren't even sure where it was and I had to wait for quite a while for them to find it. When I came back for the veil and earrings, I was told that because my wedding had been canceled, they never placed the order for them because they didn't know what I wanted to do. At that point I asked if I could have a refund since the order wasn't even placed and they said no! They said they would place the order and that I could pick them up when the veil and earrings came in... After months of waiting, I called them multiple times, stopped by the store and got the same run around -- no one knew what was going on and apparently the order was lost. I dont know if it was lost in the store, in transit, or if they never placed the order, but they REFUSE to give me a refund. They've offered me store credit, but MY WEDDING WAS CANCELED. What on earth am I going to buy at a wedding boutique with no wedding to have??? It is insane to me that they would drag me through this process and essentially rob me of hundreds of dollars when I was already going through such a tough time. The absolute absence of organization, professionalism, and empathy is astounding. I used to work for Priscilla of Boston when they were in business so I know the industry well. This is absolutely NOT how you treat your customers. I generally take reviews with a grain of salt and it takes a lot for me to write one, so please, please do not risk going through what I have. At this point, I've given up. It causes too much heartache to constantly be dragged through the mud over this. I will simply continue to spread my horrible experience via word of mouth to all of my friends who are getting married in CT right now (I have 7 weddings to attend in 2015 and the calendar for 2016 is booking fast) and hope that no one goes here and has the experience that I have had. read more

DO NOT GET YOUR DRESS FROM THIS COMPANY. I'm writing this review on behalf of my friend. If only we read the reviews of this place before she decided to get her wedding dress from here, I'm sure she would have saved a lot of time, money, and frustration. First off, she picked out her dress originally with just her mom and mom in law. She decided she wanted to show her bridal party the dress so we all went with her. The dress she originally wanted was apparently stained with red wine and was at the cleaners according to the staff so she had to settle with showing us something similar. Why anyone is bringing red wine to a white dress fitting is beyond me. Pretty annoying but not a big deal. She decided that was THE ONE and decided to put a payment down for it. Here comes the part I didn't understand at the time but now do, they ordered her a size 14 and she's normally a size 3 or 5. I know bridal shops must order up to do a fitting but to order a plus size dress was absurd. Now I know they did it on purpose to charge more for tailoring. Second, after getting her dress fitted down to her size, it still was not fitted as well as she would have liked because again, they ordered too big of a size and it was a lace dress. Kind of hard to tailor down a lace dress that much to be properly fitted. She got her dress the day before the wedding. The day of the wedding when it was time to put on the dress she realized she was missing all the buttons on the back of her dress. The buttons were more of a decorative element than actually functional but that was one of the parts of the dress she really liked. Where were these buttons? I have no idea. The seamstress must have taken them off before sizing and never put them back on. A few days after the wedding she decided to bring the dress to show them that there were no buttons and she didn't pay all this money to have an incomplete dress. They took the dress and told her someone would call her the next day. No call. Few days later..no call. She decides to call and of course they give her the run around. She decided then to go down there and the most they could do was give her $50. That's an absolute insult especially spending so much to buy the dress and then tailor it down. I should also mention they were doing a giveaway at the time for a free wedding or something similar to that. So you can only offer $50 for your mistake but then do a free wedding giveaway? This place does not care about customer service. Completely money hungry and rude. read more

I did not do my alterations here; based on the reviews, we decided to handle that through a seamstress we know very well. However, I did buy my dress here and had a lovely experience. The salespeople were kind, helpful, and attentive. I had a lot of fun and am very happy with the dress that I picked! read more

Not the store for me. Couldn't find anything nice or decent quality. The first dress I tried on was basically synthetic. The staff were nice but their ability to display product was underwhelming. Needless to say I didn't stay long. Other stores in the area are much better quality. Ended up finishing my dream dress just a block over. A tad more pricey but 100% worth it. I guess it's true that you get what you pay for. read more

My mother and I had such a lovely experience! Yvonne was beyond kind, helpful, and courteous. She was a fantastic listener, and her patience echoed. I had a terrible experience at another store the day before, so she made this memory into a beautiful one. I could NOT be more thankful. I will certainly be sharing my dress on IG and shout out Bridal Trousseau as much as possible on our wedding day and after! Take care, everyone! read more

I traveled from Lancaster, Pennsylvania to try on two specific Matthew Christopher gowns. I was assisted by Mel who was not only pleasant but patient. She quickly understood my style and helped me open my mind to other possibilities. If not for her encouragement, I could have walked away disappointed. But, I am not! Mel helped me find the perfect dress for my vision and venue. I look forward to coming back for my fittings. read more

I'm not sure about all the negativity that is affixed to this establishment. ..my fiance and I purchased a dress and received excellent service. The staff was kind and caring for my future wife on her special day. The decor was delightful and the owners are stellar for those who want a memorable experience even I was a bit teary eyed....bravo to the owners Miguel read more

I was beyond impressed with the level of care and attention I received while looking for my dream dress. All the assistants were kind and willing to help in any way they could. They had so many options which was great! I would highly recommend this bridal shop to future friends who are looking for their dream dress. I said yes to the dress! And I'm so excited to have it and show it off on my wedding day. read more

Absolutely exceeded my expectations. Amazing experience from the moment you enter the shop. Jodi was personable, extremely helpful, honest, patient and just all around wonderful. Reasonable prices, many selections from beautiful designers. I highly recommend Bridal Trousseau for your dream wedding dress! read more

Absolutely loved my experience at Bridal Trousseau. Yvonne was such a wonderful person to help me with my very first time trying on wedding dresses. There was no pressure whatsoever and she really listened to my likes and dislikes! By the end of the appointment, I had an extremely strong first choice. If it hadn't been my first time trying on dresses, I probably would have said yes immediately! I will probably go back for a second appointment. A really great experience. read more

I can only image that the negative reviews of this store must be for the sample sale store. I bought my wedding dress (off the rack) at their flagship store and it was a wonderful experience. Everyone in the shop, all sales associates, alterations people, the owner Mel and even her husband who stopped by one day were incredibly friendly, personable and kind. They have a good variety of styles, nothing too out of the box but seemingly no one really does, were very patient and not pushy at all. I really appreciate the time and patience Yvonne had for me when I was feeling overwhelmed and not finding what I was looking for. The space is a little tight but the service and selection are far more important than a fancy store and cheap champagne! Thank you!!! read more

Stay far away---- I went to this store 2 weeks ago to try on some bridesmaids gowns. Due to the bride being out of state, I complied a list of dresses the bride wanted to try on, me and one other bridesmaid and we were very simple and easy to work with. We were put into a dressing room with a very rude woman that was "helping us". She referenced my Caucasian skin tone as "pasty white" and I was very offended. She then was comparing the other bridesmaid's chest to mine by saying "well....look what she is working with" and pulling the dress she had on to the side, to show a little bit of her cleavage and was stating I was more well endowed than my friend (the other bridesmaid) We also had to make an appointment in order to even try on the gowns, which was fine, so we made our appointment and showed up 10 minutes early. They accommodated us until about 1 hour later after trying on more than 12 dresses each. They walked up to my mother and said "you need to leave that room in 10 minutes , we need it for a bride." Obviously they have no sense of customer service and halfway into trying the dresses on, the woman that was helping us disappeared, she was nowhere to be found when we wanted to try on more gowns. I was so upset with their lack of customer service and the very rude attitude by the staff. On our way out , we found a gown that we liked but in order to tell the out of state bride what style # the dress was, I needed to find out which dress # it was. I asked the woman to tell me what dress number it was and she refused, and said "I will put it on a client card for you" Basically she wanted us to buy the dress there, but there is no way I will ever return to that unprofessional, rushing customers , impolite business. I ended up going to another gown store that was amazing. STAY AWAY TRUST ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ******************************************** EDIT: Additional info: I have been recently contacted by a woman who works at the store and she appoligized for this rude behavior I experienced. I thought it was very sincere and polite that she reached out to say she was sorry, even though she was not the problem. I would like to add that the store is not the issue, just a few people who work there are. If you are looking for nice gowns you should go there just ask for Julie or Carissa when you go. They will be able to help you. I raised the review to 2 stars vs 1, because she contacted me. ********************************************* read more

Very expensive dress had 2 stains we found when we got home. It came apart early at the reception, missing a tux, wrong ties, and for all this they never apologized but tried to shift the blame to someone else. Their answer to the dress problem "sometimes that happens". BS dresses that expensive aren't supposed to fall apart. Stay away from this place. They don't follow up and don't call when they say they will. They are terrible to work with. read more

Before I went to Bridal Trousseau, I had some really terrible experiences trying to find a wedding dress. I happened upon this shop and decided to give it a try and I'm so glad I did. The staff was lovely and made me feel very comfortable. They went out of their way to make me feel special and beautiful. I found my dream dress :) read more

Went there for a bridal experience and felt completely dissatisfied. I was taken care of by a girl who was not professional told me gowns that I couldn't try on because she said I wouldn't look right in them. I left and purchased my gown elsewhere but went back for bridesmaid dresses only to again be disappointed with the staff. They were rude and not helpful at all, I wouldn't dare give them a dollar. read more

While I didn't end up buying my dress at Bridal Trousseau I will say the staff was very kind and helpful. I didn't find them pushy and there were definitely reasonably priced gowns to try on. If you are in the area I definitely suggest checking them out. I do believe it's by appointment only if you want to try dresses on, though you can go in and look around at any time during their business hours. read more

Had a somewhat pleasant experience trying on dresses here. They have a camera so you can see on the iPad what the back of the dress looks like on you very clearly. The stylist knew what she was doing and was efficient and helpful. However, I felt they were a bit pushy, which I know a lot of bridal salons could be, but they were trying to get me to pick one that day and I did not find one I really loved. Aside from that, they kept calling me after I left to get me to purchase something. The most frustrating thing was I found a few of the exact same dresses at other boutiques for 3/4 of the price. They up the prices there on their designer gowns especially their Maggie Sottero. I ended up buying the exact same dress at another boutique for 300 dollars less and free alterations! read more

Hated it. Plain and simple. First off they lost my sisters belt for her wedding dress, the dress came in with a piece of lace missing from it, and an extra scallop of lace in the front. I ordered my bridesmaid dress and they measured me wrong, I got remeasured and signed to order a smaller size. Guess what? They ordered me the larger size still after getting remeasured and now I am stuck with a massive dress and I have to pay a ton of money to get it altered now on top of their awful prices already. Unorganized and Unprofessional. Do not waste your time! read more

As an update, I'm updating my review and would like to thank the current owners of Bridal Trousseau for calling me to discuss my review and apologize. I appreciate the good customer service for them following up with me - and felt it was genuine and sincere. read more

My daughter and I had a wonderful experience at Bridal Trouseau. Our sales associates couldn't have been more accommodating. We had been at many mother salons including Vera Wang in NY. They are custom making a dress for my beautiful daughter. She even got a chance to speak directly to the designer. How awesome is that!! read more

My wedding dress dream come true!!! First of all this boutique is stylish, chic, and trendy. I was greeted into a calm beautiful environment and a glass of champagne by Lisa, the owner and I instantly felt comfortable. Lisa asked me what I was looking for and quickly came up with a few gowns that were exactly like I had described. I never once felt over whelmed. Lisa, and the other staff never grew impatient with me, and gave me honest feedback and answered all of my questions. When I found "THE ONE" I was over joyed! All of the gowns and accessories are of the highest quality and beauty. There is so much to choose from that it would be impossible to not customize your wedding day look to exactly what you are dreaming of at this one stop. And I can tell you first hand that the staff at bridal trousseau will not stop until they put together a look that not only fits you, but flatters you, your style and your budget as well. My nerves were in high gear during my wedding dress shopping but that all ended when I came to bridal trousseau. They made it so easy! When I called there to check on my order (being the nervous nelly that I am) I was treated with kindness and never felt to be like a pest. It was absolutely worth the wait when I picked up my grown, and they even let me try it on during a busy Saturday without an appointment! They truly wanted me to be happy! I would 100% recommend bridal trousseau to any bride to be. This is as stressful time but finding your perfect gown should be relaxing and fun. And every bride should feel as important as I did. I can't thank the staff at bridal trousseau enough for my dream gown and flawless service. My only wish is that I could do it all over again!!!!! read more

The other weekend I went out looking for a wedding dress for the first time and I cannot say enough about Bridal Trouseau. They made the experience delightful! It can be a nerve racking day but they made it so enjoyable. From the moment you step in to the shoppe you feel excited and the staff caters directly to you and your style. I would recommend this store to anyone who is looking for their special gown! read more

I'll give it 2.5 because I did get my wedding dress from there. The level of service to my bridal party was not the same as when I went and found my wedding gown. The staff was inattentive and in my opinion not super helpful. My best friend arrived before me and said she wasn't even acknowledged. We were putting on dresses ourselves with little help. Just didn't get a good vibe. I don't think we'll be getting bridesmaid dresses from there. I really hope my bridal dress fitting is much better. They should work on providing consistent service to everyone. read more

I'm not sure why this place has so many nasty reviews! I've been here twice to try on dresses and was treated very well during both appointments. I had called ahead to schedule an appointment to look at wedding dresses with my mom, sister and two aunts. When our group arrived, we were greeted warmly and offered champagne, which was really fun! We worked with Michelle and she was really helpful. I tried on a few dresses that day and got some great ideas but wasn't ready to commit because I had only just started looking. I ended up coming back to the store a second time to try on one of my favorites from the previous appointment, plus a few new dresses. Michelle was super accommodating when I kept wanting to try on that favorite gown! In the end, I bought my dress from a different store because I no longer live in CT, but I have to say my experience there was great. Just a quick note, there is not a ton of parking right around the store, so just be sure to leave a few extra minutes before your appointment to allow for parking! read more

AWFUL!!! DO NOT GO HERE!! Ordered dresses in March for October wedding. They never ordered my flower girl dress and did not tell me. They did not answer the phone or return my call after leaving many messages. Did not send back money until we threatened to call better business bureau. I am not stress this enough- DO NOT GET ANYTHING HERE read more