I've only moved in since beginning of August 2017.
I have to say the process from start to finish was very smooth, if there was anything needed for me to provide, Elizabeth would just make it easy for me to not have to rush or stress about it.
My favorite part which may sound corny and cheesy was when Elizabeth walked me to my unit and handed over my Keys her last statement to me was what showed me they were happy to have me here.
Elizabeth said " Here are your Keys Mr. Quintero and welcome Home"
She may say it to everyone that she walks over to their unit but it stood out to me. Working with clients myself customer service and mannerisms go a long way.
Santina,
Your amazing young lady very super nice every time I've called the office for what ever reason I may bug you guys for.
I walk in to ask if there's a certain battery I can buy for the gate remote , due to not knowing what size battery a key remote would have and I felt I was bothering her.
I'm just not use to having someone just offer to say "I'll take care of it for you or you know what,let me just replace it so you don't have to deal with this issue anymore.
Victor, gracias senor
I had an issue with my sink in the bathroom it was early in the morning about 530 am Friday getting ready for work brushing my teeth. I try to turn off water and it was still going out.
So I was like "gosh darn it I don't want it to hit the carpet and then have to file claim on renters policy go through that process etc...
I called the emergency number I was given Incase of an issue.
Not even 5 min later Victor calls says "I was notified about leak" I told him " yes sir its leaking and dripping on tile and I have some towels on the floor but I don't want it to hit the carpet".
Victor said he was on his way I asked "how long so I can wait for you " He stated "don't worry about it you can go to work do I have permission to go in?" I said "yes sir are your sure you don't want me to stay" he said "no I understand you have to get to work I'll be there soon"
That was awesome.
I got back home after work everything was fixed he even replaced my light bulb in bathroom for me as well , he even picked up my towels put them in the bathtub and put the items I removed from under the sink back for me
That was also cool !!!
Victor I appreciate you sir , thank you for being so quick to help me not have to worry about damages.
The whole staff here is great , I was asked for reviews on theirinteractions with staff.
I'm sure Izzy, Lucas and Robert are as great as the others I've mentioned.
Windsor I appreciate you guys
Thank you,
Luis Quintero
I am reposting and wanted to thank staff in leading office for always being awesome , nice and fast to attend.
Unfortunately for me , I have two stupid sisters, that come done to visit from Temecula.
They are young , think they are cool. So everyone once in a while they come to the O.C. Visit.
Not to visit me of-course, but to party and have a place to crash smh.
As an older brother , gave both sister key. So they won't have drive back to Temecula.
They partied hard enough to lose their keys.
Called leasing office spoke to young lady Cindy for about an hour. sorry for talking your ear off. didn't even talk about what I needed to request to show nice Cindy is to talk to.
Talked so much that I forgot my original call was for.
Then I was like " oh crap I forgot to mention about lock change request cause of my two stupid sisters"
I called back spoke Haley or Katie and I'm sorry I didn't get it right, cause I was driving when I called in. I'm sorry young lady for not remembering.
To Windsor staff I appreciate the efforts you do for us residents.
It's understandable we all can't be pleased.
The efforts you do put into satisfying residents is not unrecognized , I appreciate all your staff does for residents.
Now the parking thingy , ehh I would like assigned parking, but like I said can't please everyone and my star stays at 5 or higher
Thank you LQ read more