My husband and I have been using Windrose for 3 years. I was using Dr Pondt till she left. She was great. We have never had an issue with the clinic, staff or Doctors. I would recommend them to anyone. No the receptionist isn't always fawn all over you friendly but then again when I sick or injured I don't feel like being all smiles and giggles. They do their job and that's all I care about. Never had a problem with them not answering the phone or even having to leave a message and getting a return call in a timely manner. So don't base your choice off bad reviews base it off what your wanting in a physicians office. They meet our expectations and haven't had any issues. read more

Haven't been to a doctor since Covid. Had to go to get a referral, so I opted to get a physical because there wasn't a co-pay. I went to Dr. Nevle. I don't think I've ever met a physician that was so half-assed. The whole physical took about 7 minutes. It was so low effort on her part. I gave 1 star for the staff, they were good. read more

No one at the office has answered the phone in WEEKS. I have given them every opportunity to return my calls and NOTHING has been done. I have tried to refill my prescription through the automated system, through the pharmacy and spoke with three different call-center customer service and NOTHING. This after they changed my primary care physician with ZERO notice and changing my appointments at the last minute. Good-bye. read more

I go to the Windrose clinic in Spring on Kuykendahl Road. I have been very pleased with going there for well over 3 yrs. I just have never had an issue getting care, or reaching someone. I recently started seeing Dr. Siddiqui and can highly recommend her. I am treated a person and she communicates very well. I am older, and I have had a lot of Doctors of the years, but I was also an RN, and it is easy for me to see how current she is and how knowledgeable she is. At this particular clinic, you get some very good care. read more

Dr Sidiqui is great! It was a quick but thorough office visit. Everyone at the front desk was extremely efficient and pleasant as well.

One of the best in the area! Good communication from staff and caring doctors. Easy to schedule appointments and I like that they have lab services on site. read more

I've been contacting this doctors office all day attempting to get a refill on my prescriptions for asthma. They have no urge to help you even if it's an emergency. I will be taking my services elsewhere. read more

Not happy in having to call and having no live person to talk to, having to leave multiple messages and having unanswered patient portal messages as well for almost two weeks just to reschedule an appointment. Just not good at all. Now will have to see another new doctor because one retired and one left. I've been going to this facility for years. I hope these issues return to the way it should be when you contact a doctors office and soon. read more

8/31/21 My Mother just passed away last year and saw dr M. L as her general dr. Today My 63 year old dad who is also a patient of DR. M. has Covid and has lost 10lbs in a few days (and is diabetic ) he called them several times yesterday with no return call!!!! Today someone finally called him back and said Dr M can see him on Thursday.... It's Tuesday morning currently..... didn't offer a WebEx appt or to call in anything nothing. I will be finding him a new dr ASAP!! read more

This is the worst doctor's office, would give 0 stars if I could. DO NOT GO HERE UNLESS YOU WANT TO BE ABANDONED AS A PATIENT. We have been trying to call the office to get a prescription refill for 2 days, called the office at least 10 times each day all during business hours and every time we got an automated message saying the office is closed. Had to use their "after hour" operator service to leave messages for the office, even when we called at 10am, 11am, 1pm, 2pm, 3pm, 4pm. Got the operator 2-3 times and the office has not called back. HOW ARE YOU RUNNING YOUR BUSINESS?! WHAT IF YOUR PATIENCE NEEDS LIFE SAVING MEDICATION THAT YOU WILL NOT RESPOND TO OR CALL BACK? read more

I'm new to the area and my wife and I needed to establish care with a PCP. I'm not sure where all the bad reviews came from. The staff was very friendly and I had no issues making an appointment. Dr. Nevle I think it's spelled. I am super unhealthy and have gained a lot of weight recently. I love when doctors don't beat around the bush and she does not. Gives it to you straight. One big thing that was impressive is she wanted to find the root of a problem rather than just throwing a pill at it, as she said. That's good stuff and gave me confidence in her. Hopefully I won't have to update this in the future. Nice facility as well. Got my blood work done in the same place and it took just a few minutes. read more

AWFUL practice with doctors whom do not even listen to the patient. Doctor spent zero time with me; that's not even an exaggeration, I only spoke with a nurse. How can you care for someone that you don't speak with? I've had more attentive and caring doctors at an Urgent Care. read more

I don't understand how hard it is to answer the phone when it rings.... not quite sure what the receptionist are getting paid for. Also if you ever need to send a fax the number they have listed is not correct if you can ever get a hold of someone they will be more than able to give you an attitude and give you the correct number. Don't bother even leaving a message because they don't call back, but sure will lie and say they did. Stay away from this place, don't waste your time! read more

What message do you send your patients when you ask them to arrive an hour ahead of time and then you don't see them until one hour after your appointment? Well I'll tell you exactly what message you send them. That you value your time as a business more than you value your patient's time. read more

Dr. Francisco Vera is a wonderful family doctor, at Windrose Family Medicine. He had been my doctor over 2 years now. He takes his time with you, and answers your questions. He never rush you off yo get to the next patient. I can also get by labs work done at this facility, which is very convenient for patients. The staff is courteous, and the environment is very clean. I would definitely recommend this facility. Thank you for reading my review, and have a great day. read more

This practice is absolutely terrible. I've had a few appointments with them and although front desk staff and clinic staff is nice, the trouble you go through just to get someone on the line is absolutely terrible. Constantly getting the run around on the phone system is incredibly aggravating and being sent to voicemails randomly absolutely sucks. For the second time, I've had to call the clinic to get them to work with my pharmacy to renew my prescription because after a week of waiting, they still hadn't renewed it (standard time is supposed to take 2 days, the clinic claims). I shouldn't have to remind the practice to renew my damn medicine. If you want a clinic with people you can actually talk to when you need assistance, don't come here. Dr. Pondt is okay. Nothing great, nothing bad, just mediocre. read more

horrible customer service. this is the second time now we have had to call them and labcorp for weeks. as the dr. keeps ordering extensive labs for a preventative visit. none of which is covered by insurance, so we go in for a basic yearly preventive and continue to get these outrageous bills. then today we get told that if we would have told the cashier which labs were to be ran, it would have fixed this issue!! no the issue would be fixed when the dr. stops over ordering labs, to make money. not to mention it's not my job to learn medical billing codes and to explain to the clinical staff how to bill accordingly. especially when we came in for a preventive visit, not a health issue. never again windrose never again!!! read more

I am so confused by the bad reviews. I am new to the area and trying to establish a primary care physician and chose Dr. Pondt based on her google reviews which are great. My experience was great. Dr Pondt was attentive to my needs and offered sensible input on some health issues I'm having. I felt like she had great common sense about medications as well, which is refreshing. I'm so used to doctors who are eager to prescribe. Her staff was friendly. The office was very clean. I will definitely go back as I felt valued and cared for. Plus, she and her staff have a sense of humor! Love it. Perhaps good and bad reviews are all about expectations and communicating. I don't have a problem stating my needs and I try to keep my expectations of medical facilities reasonable. Anyway, in my experience with this place I highly recommend. It's not perfect but it's better than a lot of other places I've tried. read more

Rude staff. They never answer their phones. I'm sure the doctors are wonderful, but I was never even granted the opportunity to meet with them. The receptionist called me the day before telling me I no longer had an appointment due to the doctor not currently seeing new patients since they were moving locations. I made this appointment a whole month in advance and they chose to call me the day before. Very disappointed. read more

First off it's I almost impossible to get an answer if you have any questions. When they do answer they are hella rude not helpful, say they will call back but never do. Awful place never going back read more

I have seen Dr. Mukherjee (at Windrose Family Medicine) a few times now and really like him! I started taking my dad to see him too! He takes his time, he listens, he explains things well, and is very professional. I would recommend him! Each time I call, I have no problem getting an appointment, their staff is friendly, and receptive to questions! Nothing but great experiences here. I will also mention Dr. Mukherjee's office assistant, Ryan, is awesome! If I call with questions, she always calls back quickly with answers! read more

Young lady at the front desk forgot to print out a page in my health report. When I came back and kindly asked her for that page, she rolled her eyes and scoffed at me. After printing out my blood work report, she gave it back to me without saying sorry or good bye. Very disappointing and rude! read more

The only reason I'm giving two stars instead of one is because I really like my actual doctor...Dr. Starks...who has been transplanted to this office due to Harvey flooding of her location. I had a terrible time getting the staff to respond to my RX refill request and after almost 10 days of both my pharmacy and me begging via voicemail since I couldn't ever speak to someone, I finally get a live person who asks me to hold then places the receiver on the desk and proceeds to have conversations with two patients of which I heard everything. I heard names, DOBs, medication and more. Total HIPAA violation. After 9 minutes, I hung up and called back and left a heated voicemail for the office manager. She called me back and handled my issue professionally. Turns out my records of 3 years didn't transfer in their new system. After the manager took care of the above, I let it go. But today I was in the office and my doctor ordered blood work. The young man in the lab made it very clear he did not want to help me because it was 4:14pm and he was hell-bent on leaving at 4:30. Dr. Starks had to beg him to take my blood. He said he would but "one of the girls" would have to spin my blood after it sat for 30 minutes because he wasn't going to stay to do it. So as my blood is being drawn, 4 girls come in the lab for one of them to tell the others how to complete the process of my blood sample. One expressed her sarcastic thanks to the young man for making them do it. I heard things like "technically you're supposed to do xxxx but, we're not going to do that." And "Well he does this to it and makes it all nice, but we're just going to throw it in here like this." There was lots of huffing and puffing and apparent disgust toward my need for blood work. Then after my blood was drawn I asked the young man if my blood work would be handled properly since it sounds like the girls aren't going to do it right. He made a comment that he hopes it will and then said I was free to go. Hopefully Dr. Starks gets out of here soon because otherwise, I will have to find a new practice as I will never return to this poor excuse for a professional medical practice. read more

I setup an appointment last week and told the supervisor all my symptoms. I explained that I originally thought I had Covid, but I tested negative for it. She told me to come in at 1:30 on July 16 to fill out paperwork and be seen by the doctor. When I arrived, the receptionist asked for my negative Covid results, so I emailed them to her. She said that the doctor had decided she couldn't see me in person because of the notes the supervisor made on the chart that noted I still can't taste or smell correctly after three weeks. I asked why I wasn't called ahead of time instead of driving 30 minutes to the appointment? She did not have an answer, but she admitted this has happened multiple times. Okay...we are living in a world with Covid, so they are trying to be safe and keep their employees safe. I completely respect that! I setup a video call for two hours later. No one called or reached out to me in anyway. read more

It doesn't matter what location you go to. The practices of this group of doctors is by far the worse I have come across. They are money hungry and have no interest in helping people. It all about how many $$$ they can fit into each 15 minute block. Forget about reaching a person if you have questions or need help.911 is the only hope you have. All you will receive is a request to hold and and immediate extended wait time. I have been to multiple locations and it's always the same. It's been over a year since I was there last and today I experienced the same behaviors as before. They are trash. Find a different office with a better group of doctors. read more

I I am taking a trip out of the country and I needed a prescription for malaria pills. This is a very simply thing, I called Windrose Family Medicine and asked for a quote on how much the visit would cost. The lady on the phone told me it would be a very basic visit, I wouldn't even need to see a doctor, only a nurse practitioner. It would cost $85 cash pay. So I schedule an appointment, visit the office, I have a great experience throughout the entire process. The staff is all very nice and pleasant. I see the nurse practitioner for less than 5 minutes. She asks me a few questions, I ask her a few questions, she prescribes me my malaria pills and hands me a sheet of paper about malaria. I leave and I was charged $141. This of course is more than I was expecting. I asked them why, they were defensive and said it was not a basic visit. I really don't understand how it could have been more basic than the visit I had. I didn't even see a doctor. They were very stern with their pricing. So I paid and I left. Very disappointed in the way they handled the visit. read more

Windrose Family Medicine - Family Practice Near Me - Spring, Texas

DO NOT go to this place. When I made an appointment the lady was so rude. Gave me an attitude when I didn't know the doctors name I saw over 2 years ago. Then the ladies at the front desk were just as bad. I arrived with sinus issues and as soon as I sneezed they handed me a mask. I told them I don't have the flu just sinuses and they responded with attitude that I have a cold. The three of them gossiped and spoke about me like I wasn't around and couldn't hear. The people who work at this place are very unprofessional. Go to another place where you can be seen by a real MD and not a DO. read more

Dr mukherjee is fantastic and the staff always helpful...... he has been our main physician for two years.

Dr Pondt & her staff are awesome. Dr Pondt is compassionate & very knowledgeable. I followed her from another pratice, she hasn't disappointed. read more

I don't usually take the time to leave reviews. I am, however, going to leave one today because I am done with Windrose Family Medicine. Windrose Family Medicine is incredibly disappointing. Don't be fooled by its proximity and apparent convenience to Windrose. I stuck with them for years but called it quits today. I'm willing to drive a little further to avoid the hassle of dealing with this office. Save yourself serious grief and disappointment. Find another doctor. I have routinely had very long wait times. If I am on time, I expect a highly educated professional to be on time as well. Good luck actually getting someone on the phone. Their appointment scheduler is an offsite service. The staff does not return phone calls. If you actually get someone on the phone, don't expect warm and fuzzy. Office staff is rude and inefficient. Again, don't hold your breath on actually getting in to see the doc when you show up on time for your appointment and don't hold your breath for a call back. They routinely require you to come in for "lab work" for a routine prescription refill request. I'm not talking about narcotics, I'm saying any medication, no matter how benign. I understand they have medical school loans to pay off, but we are very busy and don't always have time for unnecessary lab work. I stuck with them for a number of years. Today was the final straw. Got online and found a new doc in Tomball who is an M.D. and happy to see me today. read more

Dr. Mukerjee has been my doctor over two years since I moved to Texas. Im my opinion he's the best. He listens to all my concerns and will dicuss my options with me. read more

I recently had a appointment at this clinic and they were very professional and easy to talk. Very friendly, my doctor. Can't spell his name but Dr.M was great he was very kind and helpful. I think I've found my family doctor. read more

I've been very happy with Dr Pondt . Unfortunately, the administration at wind rose is horrible. I may have to change doctors for this reason alone read more

8+ years I have been going to this office!! It is PATHETIC HOW THEY TREAT PATIENTS AT THE FRONT DESK! The front desk is the representation of the WHOLE OFFICE and without Tiffany this place would not be ANY PLACE I would take my DOG, if I had one!! Since Dr. Pondt has left, this place is ridiculous!! I called about refilling my meds and I have never been treated so horribly by their staff!!! All I needed was my medication refilled and Ceiola was the most RUDE AND ABRUPT person I had ever experienced in ALL of my time at this office!! She told me that "it states right here in the room to call 2 weeks before med refills are required"! Really!? And when you all have it on your recording to call your pharmacy for ALL refills and NO ONE calls you to tell you that they won't refill BP meds!! Seriously!!?? And BTW FRONT DESK CLERK, I did call about my med refills and NO ONE EVER CALLED ME BACK!!! NEVER AGAIN!!! I miss Dr. Pondt, but I can't go to the west side of town for med refills when I live on the north side!! read more

This family practice is the best. When I need to make an appointment, there is always an opening or they can try to fit me in same day. The front staff is professional and courteous. They great you with a smile and make you feel comfortable from the time you check-in to check-out. Dr. Mukherjee is very knowledgeable and caring. He takes time to listen to your concerns and gives excellent advise to care for yourself. It's really a blessing to know that you have doctor who cares. read more

Unfortunately, Dr. Rochelle Pondt and her staff were not thorough or professional enough to meet my needs as a patient. The lack of attention to detail when prescribing medicine and the amount of attitude I was given when trying to follow-up was unacceptable. read more

I had a great experience with Dr. Pondt, she was attentive and to-the-point, figuring out the best form of treatment for my symptoms. The receptionist was nice as well. I do not understand the negative reviews, my sister and I have both had great experiences here. read more

My first visit I was unsure if I liked this practice. Now almost a year later I'm glad I stuck it out. Dr. Pondt is excellent, her staff are great. You just have to remember that communication is a two way street and things will run smoothly. Patient portal helps to streamline communication and check results etc. read more

I called 10+ each day at multiple times throughout several days for a problem that I was having and I really needed to see them. Sad to say they never answered their phone each and every single time. Pathetic. read more

Absolute worst business/ medical practice ever. I have been coming here for well over 10 years but usually only come once a year when needed, i don't visit the Dr. unless I'm in immediate discomfort. I can NEVER,NEVER get in on the same day. The staff whispers on the phone to avoid letting it be known that someone is trying to be scheduled for the same day (lord for bid they wont be able to leave at 12 on a Friday!!!). The young lady you answered the phone on 3-8-19 at 8:55 am did not shy away from telling me how to go about requesting my records to find a new Dr. because they only work a few hours today "FRIDAY" and they don't have room for work in patients. In this day an age Dr.'s are patient hungry especially family medicine because they don't make the big $'s that specialist do. I have seen this practice deteriorate in the 15 years i have lived in spring. There's a constant change in doctors. Family practice should be able to accommodate work in patients since people don't plan when to get ill. I have been in the healthcare industry for 20+ years, i know what it's like to not want to stay and work later than you normal schedule, but that's life, things happen. I know when i was a receptionist for a Dr's office i was NEVER,EVER allowed to turn anyone away, even if it meant we were in over time. I would let the Dr screen the call and let him make the call, and 9 times out 10 that pt was seen. This staff has grown to be rude, uncaring and lack for a better word quite lazy. I loved Dr Pondt and was very sad to see her go, but it's pretty obvious why she parted ways.***Helpful Advice: There are to many medical practices up and coming in the area, You need to revamp your policies and staff before your business suffers anymore than what is has over the years*** read more