Our windows were very delayed getting in, which is no fault of this distributor, but the communication about it was really poor. Calvin is so rude and difficult to get any clear answers from it was a very painful process to coordinate with other scheduled work that couldn't be done until the windows were in.
Once the windows did come in, the instillation process was like a bad movie. We took time off work and had the other contractors working there take the day off too... the window installers roll in at noon and leave at 3:30 without a single window in, just tore out a little drywall inside and left. It took two more days of part time work to get four windows in.
One of the most frustrating things they did was to put unfinished wood trim inside the all white window install that we need a 20 ft ladder to get to, to paint instead of putting pre-primed white trim. It makes the windows look very unfinished and I hate that we have to go get a 20 ft ladder and paint just for a tiny piece of trim.
Our other contractors finished the caulking for the window contractors because they were so slow and the guys were tired of waiting.
I'm disappointed in the new picture windows too, they have a much smaller glass opening than the old ones even though the outside measurements are the same. Apparently this is the case with the windows they carry, so be warned.
I'm glad it's over and I'll never have to deal with this company again. read more