We have loved this branch for several years and appreciate the working staff that put so much love and care into it. My issue is with Leila Higgins branch manager who literally accosted a bunch of 5 year olds instead of speaking to an adult in private. My Daisy were quietly sitting waiting to do our little project when Leila begam her berauge of terror on our group. She took issue that I was using an entire table. When I responded but all week from3-5 every table, desk d even the couches are taken by tutors she says it's just th and a computer. I said ok but no one else is allowed at that table becias.it distracts the student we only have our paper in front of us. When I told her we were given permission by multiple people including 2.of her staff she demanded to know names. I did not know the customer service reps name but definitely wasn't calling out the girl who had given me the information
She could not show me anything in writing that what we were doing was wrong. She left but the damage was done multiple girls upset and the one on the spectrum may never return because of her. Shame on Leila Higgins for her very unprofessional behavior I hope she's happy she ruined scouts for a few of these girls for nothing in the end I was told by her boss we DID Nothing wrong!!! read more