I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

We had an excellent experience with JMartin Indoor Air Quality, LLC. I will post separate reviews…read morefor each individual involved in the process of selecting and working with JMartin. Jesus did the free cinsultation to address our problem. He did an excellent job representing JMartin throughout the process. He took the time to clearly explain the differences between the various systems and helped us understand why certain options made more sense for our needs. What stood out most was that we never felt oversold. He was honest about what we needed now, what could wait until later, and even what we should avoid doing and why. His attention to detail and knowledge of the products and design process reflected the high level of service JMartin aims to provide. He also identified a concern that other vendors missed, which gave us additional confidence in his expertise and in proceeding with JMartin. He was able to secure a price lock for a project we plan to do later in the year, ensuring we won't be affected by the upcoming price increase. Shay completed our first scheduled maintenance within the promised timeframe and was both informative and knowledgeable during the visit. He communicated clearly, answered questions thoroughly, and demonstrated technical understanding. His professionalism and efficiency reflected positively on the company. Michael and Frankie performed the scope of work. They removed and replaced all of our air ducts, opened up the intake grill, and installed chicken wire in the outdoor furnace. From start to finish, they were professional, respectful, and incredibly thorough. They arrived within the promised timeframe, wore boots and protected our floors, and completely cleared out the attic before designing a much more efficient airflow duct system. Everything was neatly suspended instead of left on the attic floor, and they even replaced all the vents. What really stood out was their attitude and communication. Michael and Frankie took the time to explain everything clearly and patiently answered all of our questions without ever making us feel like we were bothering them. They were always friendly, helpful, and easy to talk to. When the job was finished, they cleaned everything up perfectly and even hauled away all the old ducting bagged up, leaving absolutely no trash behind. That level of care and respect for our home was truly appreciated. I highly recommend JMartin Indoor Air Quality, LLC, and especially the Michael & Frankie team. Outstanding workmanship, excellent customer service, and genuinely talented respectful people. We will also be working with JMartin in the future when it's time to deep-clean and insulate the attic. I am glad we found them!

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

I had the Sano guys contacted over the weekend and their response speed was amazing. I got…read moresomething in the books to have them come out on a Tuesday of the week when i had reached out to them 2 days before. They promptly came out and did what I asked and fixed my problems. I appreciate that. Thanks!

We had a leak in our AC, and their technician, Jim, came out to take a look. As a business owner…read moremyself, I can tell he's a great guy--very knowledgeable, extremely patient, and not pushy at all. I didn't end up hiring them to fix the leak because my AC is still under warranty, so I had the original installer handle the repair. However, I would highly recommend this company--especially Jim--to everyone, including my neighbors in OC.

Daniel came out to inspect my AC and I couldn't be more impressed. He was punctual, professional,…read moreand took the time to thoroughly explain everything he was seeing. What I appreciated most was that he didn't try to upsell me--he focused on educating me and making sure I understood the condition of my system. It's rare to find someone who is both knowledgeable and honest. If you're looking for someone you can trust with your HVAC, Daniel is your guy. Highly recommend!

I hired this company to install two new AC units for my home, one for downstairs and one for…read moreupstairs. The downstairs unit has been working great. The upstairs unit unfortunately developed a leak, but to be fair, this was due to a defective part from the manufacturer and could have happened with any AC installer since it was outside of their control. The owner was quick to respond, and after some back-and-forth emails, he helped resolve the issue under warranty at no cost to me. Their crews were friendly, professional, and worked efficiently throughout the process. I also appreciate that the company followed through and made sure the repairs were completed properly in the end. Overall, I think they stand behind their work and take care of their customers when issues come up.

Just passed Placentia City inspection of a job completed by American Comfort Air. I couldn't be…read morehappier with my new Platinum heat pump HVAC, which replaced my 20 year old condenser and gas furnace. Ryan and his team are just solid. Fast replies and transparent pricing. Super clean install that took less than 8 hours as they had four technicians working together in sync. Ryan the owner was on site to help and set up my system. He went above and beyond helping me to secure the SCAQMD rebate (more than they expected), as well as the HERS certificate and city permit. Best of all, no sales pressure!

Ryan came as a second opinion after calling a company we used before for many years and we were…read morepleasantly surprised with the quick response and quality of service. He was not only professional but honest. We were quoted $1300 with a faulty compressor and broken solenoid, but American Comfort looked at it and said compressor was fine just needed to replace the solenoid. Ryan came same day and fixed it saving us over $1000. If you want honest quality work then call American Comfort Air.

Sergei was amazing in walking through the process and going into details on different components…read moreand options. Pricing was great too compared to many other local large and small HVAC companies. For the install Vadim and Sergei (2) had an amazing attention detail and found issues with previous work that were fixed at no extra charge. The team stands by their work and I recommend anyone to who needs HVAC help

Fair price. Great job with the installation. They were in and out in one day. They installed a new…read moreheat pump inverter air conditioning system and modified some of our ducts. They were conscientious about keeping the house clean. They really care about making the customer happy and installing quality HVACs. Sergei answered all of our questions and the install team was stellar.

x 5. Operation OverChill was a success. Mission accomplished. Bravo zulu…read more The N-Gen squad rocked up and BREACHED the attic trap door with tool bags, STORMED the previous installation that held our home comfort hostage, IDENTIFIED the hostile tango (a wily unit with deceptive drainage), and neutralized the problem with EXTREME prejudice. I heard a POP-POP and the system went down. One shot in the plenum, one in the coil. They installed a democratically elected ruler of indoor comfort that is committed to equal airflow for all rooms. HVAC gone rogue? You could do worse than to get an estimate from The N-Gen. We'll keep them on speed dial while keeping their last names private in the review photos. They liberated our home from uncertain climate control. These service-minded mercs didn't even require us to pay the invoice in crypto. Hooyah. I love me some monthly payments in USD. Believe.

I purchased my water filtration system through Costco because I've always trusted Costco's…read morereputation and the quality of the products they stand behind. The filtration system itself has been excellent--while the replacement filters are somewhat expensive, the results are absolutely worth it. About a month ago, I called to order replacement filters and unfortunately had a very disappointing experience with a representative named Maria. Not only was her communication unprofessional and frustrating, but despite the fact that I had already paid for the filters, I was left waiting nearly 28 days without receiving them or getting proper assistance. The experience was so poor that I seriously considered taking my business elsewhere, despite having spent nearly $3,000 with this company. Thankfully, when I later spoke with Keisha, she completely turned the situation around. She was friendly, professional, and highly efficient--and after speaking with her, my filters arrived within just 2 days. She reminded me that the rest of the team is actually very strong and customer-focused. Because of the excellent product and the other great team members, I'm giving 3 stars. However, the missing 2 stars are entirely due to the poor customer service experience I had with Maria. I hope management addresses this, because one negative employee should not overshadow an otherwise good company.

Excellent service from start to finish! This company is a pleasure to work with!…read more The technician, Jake, arrived on time, was professional, and explained everything clearly during the air conditioning tune-up. Jake thoroughly checked the system, cleaned everything up, and made sure the unit was running efficiently before leaving. I really appreciated the honesty, attention to detail, and great customer service. My AC is working better than ever. Highly recommend for anyone needing reliable HVAC maintenance! Highly recommend! Thank you Jake for doing such a great job and providing such great service.

Andreas L. and Julien L. were great to work with. From the start, they were personable, easy to…read moretalk to, and most importantly--honest. There was zero pressure, which I really appreciated. They took the time to walk me through everything and gave me multiple options so I could choose what made the most sense for my situation. I received a quote within minutes, and everything was clear and straightforward--no surprises. You can tell they care about doing things the right way and not just making a quick sale. My family has also used them before and had nothing but good things to say, so that definitely gave me confidence going in--and they delivered. I'd absolutely recommend Andreas and Julien to anyone looking for reliable, professional service.

Update - Service Champions…read more My husband and I were always staunch supporters and Reward Clients of Service Champions. However, our last two experiences with this service provider didn't fair very well. But everyone is entitled to another chance, and as stated we did have an excellent relationship for a number of years. I was ready and somewhat reserved scheduling again, but called in and booked an appointment for a heating/air conditioning tuneup. Enter 19 year old Landon MacGill, Service Technician for Service Champions, a motivated young man with a terrific smile. Totally disarmed, I welcomed his explanation of what Service Champions would be accomplishing for me that day. While obtaining a system tuneup was appreciated, this review is for Landon and an applause for Service Champions in their decision to hire such a young employee...seeing the determination and possibilities this young man could bring to their service oriented business. Keep Landon on Service Champions, nurture his goal to be of benefit and service to others. Landon does your company proud and has won back the return of a customer who, without meeting this young man, would most probably not have been as welcoming with the arrival of another technician. While the offer of continued Reward Membership was nice, it isn't necessary. Meeting Landon was its own reward.

I have used Service Champions for nearly a decade. When I lived with my parents, my first condo,…read morenow my first home... Now I am done.. Their quality has dropped greatly over the years. There have been a few decent techs but for the most part I have to say I am done using them and hearing them push things which don't need to be done and at their 300-500% mark-up. It was an eye opening experience when the tech recommended a water heater replacement over my request for a maintenance quote. Then gave me a quote of almost $3000 for swapping it out. I called later that day to cancel their maintenance plan - which they push out on everyone (Don't get it! ). The techs are friendly but some are just plain lazy. I initially called for a toilet line unclogging mind you. This didn't get done either. I called another plumbing company, who sent me someone who was able to unclog the line in 5mins of being upstairs. Showed me the tool and how I could avoid the issue in the future. No pushing, just reasonable cost service with no sales agenda.