Terrible customer service here. When issues are brought to management attention, they are met with a poor customer service attitude and indifference. This rests on the shoulders of the store manager, Wendy, who not only tolerates this attitude from her employees, but leads by example... Of how you DO NOT treat patrons. No smile, and no introduction. Just an expression of a nasty attitude on her face. Her assistant manager acts exactly the same way, which is how I ended up speaking with her. Absolute F in customer service for both, with no exaggeration. Wendy will stare at you and say absolutely nothing when serious customer service issues are brought to her attention, then lie to you and say how she is sorry about your problem without the slightest furrowing of the brow. Professional lie detectors abhor this two-faced behavior, and Wendy is a textbook example. Absurdly rude attitudes coated with false apologies permeate the employees and management, complete with blame-shifting and outright abusive and intimidating behavior towards customers for their own pleasure and validation. You will not be treated with respect here. This store desperately needs new management. This is one of the lowest customer service scores I have ever seen, and I have prepared professional QSC reports for marketing for over 30 years. Lines for regular checkout are not reasonable, and the store staff will get nasty with you if you have a couple items over 15 in self checkout, even with many self check stands open. Staff run checkouts can be over 30 minutes long on a regular basis. The staff member running the self checkout was extremely rude, pointing to a 15 items or less sign in a snotty way and saying nothing, with 6/8 self-checkouts open halfway through checking out. Management blames their customers for the issues they cause themselves by having unreasonable wait times for regular checkouts, and escalate issues with their customers rather than de-escalate them when patrons bring legitimate issues to their attention. You will not feel welcome or a valued customer dealing with a management staff that acts this unprofessional when interacting with reasonable patrons. Shame on you winco management. You are a shining example of what not to do. From reading the other reviews here, it is clear you have a repeating customer service failure regarding your employees having a nasty attitude with customers, particularly in self checkout, and allow this to continue on a regular basis despite you being notified multiple times. Since management is engaging in this same behavior themselves, the cause of the customer service failure is far from being a mystery. read more

I like WinCo Foods' great products and great prices and great people and performance. I like the food. Cool ambiance.

Lines are always long. If you go to self check out with more than 15 items they bitch at you and say go to another line. Last time I was there it took 39 minutes to get through the line. So I went to self checkout today and the lady complained that I didn't leave all my items on the scale. I didn't want to smash my bread. Then she goes spouting off to other co-workers about it. Very slow, unprofessional, and rude. Half the time the boxes or packages you go to purchase are cut open so you have to look carefully. And NEVER get the bulk items because people think that's their shopping snacks and dip hands in it. read more

It's never a fun time to shop at Winco. The worst kinds of people with bad attitudes seem to shop there and this isn't just at one store. Every Winco I've ever been to across multiple states has thiis same problem. Lookin' at you like you're trash because you decided to shop there when THEY'RE shopping there today and are blocking THEIR way. Muttering insults under their breath or just loud enough so they think you can hear it. Like honestly people, get over yourselves and grow the F*CK up! The world doesn't revolve around you nor does it give a shit that you're mad because someone you took ten seconds to decide you don't like, is shopping there. Another thing that annoys me about Winco is that they're so god damn anal about EVERYTHING! "Oh you didn't put this item in it's correct bag" or "You mixed up different candies in the same bag", i mean y'all should know what a full bag of candy costs and they should all be the same price because they're presented in a way that they would be. The only thing making a trip to this store worthwhile is their prices on stuff you really need but if you're just shopping for a week or month's supply of groceries, then I'd suggest going some place elsewhere like Fred Meyer(If you have one) or even Walmart. read more

I am going to give it two stars because the selection and price is good. But dear lord if the employees own the company they should fire themselves. I know it's rough to check out customers for 8 hours because I do it for ten, but I also smile, greet, and say thank you. I wouldn't hire a single person I have run into in this store, and as a hiring manager who has sometimes had to hire the bottom of the barrel just to get by this doesn't not speak well of them. read more

The Bakery goods are delicious! FRESH donuts, muffins, pastries, cookies, & bread. This is a great store, very clean & well maintained. Every shelf is neatly stocked. You can see that the employees care about the business. Open 24 hours **THEY DON'T ACCEPT CREDIT CARDS HERE** *they do accept personal checks* read more

i came on a late night and I needed some groceries for an overnight debate tournament and I only had a credit card on me. I got to the self-checkout and it wasn't working and after a minute or so the self-checkout employee was disrespectful and I felt treated unfairly while being informed they do not accept credit card in which she then grabs my groceries and walks away. I feel like this would have been if the employee had been nicer about it. It hurts to leave a poor star review especially since winco actually has really good products and pricing. I hope I can have a better experience in the future. read more

Got into town late and just needed a snack. They had a great selection of ready made items all still fresh. A little put off by the bulk food area especially during Covid but store was clean and organized. Front end staff was friendly and helpful read more

In terms of food prices, they can't be beat. I wouldn't shop there if you're looking for good customer service. We went there for our weekly grocery load and the employees were nothing but rude. We went to the self checkout and the lady working there told us to go to the regular register, where the lines were back in the aisle. We headed over to the register and the cashier didn't even greet us. Some supervisor was there helping her and she didn't even acknowledge us. The only thing she said was our total. We went in smiling and came out annoyed. read more

There's a few times my boyfriend and I have shopped here and the lady at the self check out freaks out because it looks like we have more than 15 items. We use the same cart but split the pay of the cart so at times it looks like we have 25 or 30 items but in reality we have 15 items each. Mind your business and let us check out without having a snappy attitude. This is obviously one of those times someone has a supervisor attitude with a janitor pay. read more

Cheap, clean and great employees! I love winco :) The prices here can beat any other grocery store in town! The produce is always fresh and well stocked! This grocery store has an area where you can buy dried goods (cereal, noodles, candy) by the bag or in bulk. Its a very neat concept (its also pretty easy on the wallet). If you want great service and affordable food, this is the grocery store for you :) read more

WinCo Foods - Interesting - Grocery Near Me - Twin Falls, Idaho

Coming back from Yellowstone, my sis was intent on buying Idaho Spud candybar. We dropped by Target, but they didn't have it and an employee referred us to the grocery store next door. Welcome WinCo...my 1st introduction to "The SuperMarket Low Price Leader" and they certainly are! We found the Idaho Spud for .38 each Package sandwiches were from $1.99 to $5.99 (for a premuim 12' turkey sub)! Then I saw the items by the bulk and I was in heaven! Buy just what you need! Things like Gummy bears for $1.68/lb, Yogurt flavored Pretzels for $2.28/lb, etc...we didn't have time, so we left....but I was now on a mission to find one closer to home. Store was huge with wide aisles and it was clean. read more

WinCo Foods - a bag of idaho spud - Grocery Near Me - Twin Falls, Idaho

Clean store. Had everything I needed and the price is right. What keeps if from a 5 Star review is the layout and lack of checkers. Layout is all over the place and there wasn't enough cashiers so lines were long. The 4th star is for Logan who was amazingly fast while checking and the line I was in went a lot faster with him. Logan was a plus for sure! read more

Omg this place is huge and has literally anything you want or need....SOOOOO CHEAP!! I'm jealous that we dont have one where I live because you can shop here AND feed a family and not break the bank. read more

It doesn't seem to matter whether you come in when they first open or you come when they close this place is always swamped. There's a good reason for that......prices! They are by far the cheapest place in town to get fresh produce and or fresh seafood, meats-- along with a large selection from their deli--And their deli they have honey cured turkey breast, you need to try it. The price is outstanding, at $4.99 a pound!! Be sure to get extra Winco is the only place in town that has barrels of bulk items. It's actually cheaper, most of the times, to buy your flour, dog food, candy, or any other items of such in the bulk bins. The only downfall is sometimes kids put their hands in the barrels. Here at Winco they also have the largest selection of Hispanic foods and they even sell piñata's. There are almost 2 full isles of Mexican foods, tortillas, salsa, etc. The bakery is fabulous as well. I do feel Winco has the best baked doughnuts in town. Their bakery is not as large as some of the other large chains, but they do have most of the essentials. At the customer service center they do check cashing, cashiers checks, stamps for Postal Service, and many other services. I don't mind shopping at Winco even with the crowds ---due to all the benefits. read more

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The groceries are cheap...that's it there are no frills. You have to bag your own groceries, the staff isn't overly friendly, the store seems to always have items in that isles that need to be stocked. The employees all go out front to smoke, there are at least 6-8 at a time which looks a bit tacky rather than having them go out back. It is what it is, if you want a nicer friendlier store then go elsewhere but if you want cheap groceries with out the "frills" then this is your place. read more

WinCo Foods - Employees out front smoking - Grocery Near Me - Twin Falls, Idaho

Great bulk section. The people that work here, are always willing to help you find something. And are always very professional and helpful.

Awesome prices and great employees. I love shopping here. The employees are always very helpful and the low prices make it worth it to drive across town. read more

This store just went through a remodel where products have been moved without rhyme or reason and really stupid decisions were made like moving the laundry and cleaning products adjacent to the fresh produce so while you're trying to select veggies or fruit you get to smell cleaning products. The employees are not happy and blame it on "corporate". Absolutely a dumbass move. Still has the best prices in town though. read more

Love winco! Hardest working employees. Best prices. Employee owned. Decent wages and benefits. Good selection of products.

Just left this morning at 8:00am. Again the self checkout person extremely rude!! What is this lady's problem? Please see my review from 5/17. read more

This store has the best selection of meat I have ever seen. The prices are great for most items. Don't care if you have to bag your own stuff. You save in cost of groceries. It is usually crowded when I go there but most check stands are open so I get out fast. read more

One of my favorite beverages is the Talking Rain Flavored Sparkling Waters. One of the reasons is is the best tasting beverage with absolutely no additives, calories, sodium, etc and I am a diabetic. For some reason your store is no longer carrying this product. I honestly do spend ALL my grocery/other items budget at this store. Please respond as I would like to know if you are going to start carrying this product again, who the distributor is, etc. Thank you, Bren, a VERY LOYAL customer for 30 25 years! read more

Winco has let me down. I was with my friend who is 21 years of age. She wanted a beer after a hard day at work and the cashier asked for everyone's ID's who was there. I am not 21, and had no intention of drinking this beer. I told the cashier that i would wait in the car. When I left, she proceeded to accuse my friend of distributing to a minor when I simply left to clear up the issue at hand. On top of that, the manager had an attitude with my friend. He was the least bit respectful. The last time I was in this situation, they only needed the ID of the person purchasing the alcohol. I am not saying that your policies are invalid, I am only stating that if you have a legitimate policy stick with it. Because to me, it seems like this employee owned store doesn't have any set standards; and that is not how you run a business. read more