Ryan & Brandy are quite the team! Their sales pitch will be convincing! You may begin to get…read moreexcited & feel as though you've hit the jackpot by finding RB Plumbing & Remodeling to complete your repair a/o remodeling needs! Based on our experience with them, I will list a few things for those considering RB Plumbjng & Remodeling and I STRONGLY suggest doing the necessary research BEFORE hand as there is a plethra of concerning documentation to prove that these are NOT the folks for the job... these are not people you would want in your home! The RB Plumbing & Remodeling website states they are "licensed, insured, and bonded and that customer satisfaction is of the upmost importance. FACT ~ a business license is NOT the same as a contractors license! FACT ~ one MUST be licensed to register w/ the respected city according to city ordinances, building codes & regulations. Without the training, experience, education, and proper credentials, it is impossible to become licensed and impossible to obtain the mandatory work permits for qualifying repairs or home improvements! Furthermore, it is FACT ~ that it is impossible to obtain the necessary insurance & bonding for customer protection! DO NOT take someone's word! Require all information up front and VERIFY VERIFY VERIFY! The customer has limited recourse without it! In October 2019 we learned all of this the hard way! Ryan and his crew at the time installed a new (and pathetically cheep) bathtub, tile surround, shower fixtures, & tile flooring! This was one of the most horrendous displays of workmanship of all time! But worse than that, attempting to discuss our concernes with Ryan & Brandy, we learned who they really are! Master manipulators & con artists that created some delusional fabricated story about it all being "our fault"! Tantrum like behavior... insulting my husband & me, making false accusations, falsifying emails & other documents, posting untruths and completely unfounded scenarios on public forums! I believe these actions are their way of trying to intimidate and harass the customer, hoping to avoid blowing their cover! Please do the research & ask the questions! A true professional will gladly provide all documention to validate their credentials! A quote from Angie's List ~ "if a contractor doesn't follow the law & good business practices by being licensed, insured, and bonded... then where else is he/she cutting corners?" Keep in mind, if something goes wrong... you will be responsible!

Worst company I'll never consider them again.company cut my daughter pannel to find shut off…read morevalve whitch was not their I tryed to tell the plumber that but he said he needed to cute cause this we're shut off valve is and city has come out if I want it fix .so after that the company made a appointment for the city and plumber come out But day off the appointment no one showed up.so I called Ryan and email them no one returned my calls or emails. im guess they never actually even put me one schedule how Cold of them. it Took some time but I found a a plumber who actually new we're Shute off valve was how fix it and city did not have even come out.glad I didn't give that company a cent .whould not recommed this company to anyone .get someone else I now I will never use them again.now unfortunately I'll have fix my daughter pannel. Due to this company screw up.

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

The employees are all hard working and service is prompt. Unfortunately, they could not solve our…read moreissue. $1,000 diagnostic with no resolution. Would still recommend as they do seem knowledgeable.

Technician seemed friendly enough. We had 2 toilets leaking and a sump pump leaking from a PVC…read morepipe due to a loose connection. Was here for 1-1/2 hours and charged $844, what a rip off!!

pleasant tech. educational instructions. Slightly on the High side $$ Work probably wasnt…read morewarrented, but I had the part - please just adjust. ty

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

This company is wonderful. They are efficient, trustworthy and are satisfaction driven. We are…read moregoing to use them over and over and over.

My A/C was out for over a week when I called. Mr. Elsass sized the equipment up to a 3-ton unit and…read moreit still was a great price for a well-known brand name machine. Josh and Aaron were the installers, diligent and professional. Good folks at the office to handle my calls. I highly recommend Elsass.

We had a pipe burst with the '100 year freeze' and had to shut off the water to the whole house…read more Most plumbers didn't even call us back. Brian Brodnik at Eastern Plumbing, took the call and committed to coming in the afternoon. He arrived earlier than expected with all the tools needed, and located the issue quickly. He completed the repair efficiently and didn't leave any mess behind. Professional and courteous throughout. Used flat rate charges we felt were fair. We would highly recommend.

From the owner: " Helping people for over 50 years! "…read more Hi, welcome to a second generation family owned company. Eastern Plumbing Inc has been contracting for some of the best builders in Northeast Ohio since 1985. I’m a type of person that needs to stay active and busy so although I’m semi retired, I still enjoy service, remodel work and light commercial plumbing. I’ve asked to be an inspector in three different counties. The company reputation has always been solid and highly professional If you’re looking for someone that really understands the trade, so you don’t have to worry about paying for services you thought were a good job, call me. I SPECIALIZE in difficult repairs.

They did a great job. Quick response and the technician was very professional. They have our…read morerecommendation.

If you're looking for a reliable plumber this is your place. They aren't hawking services that you…read moredon't need. Their brand isn't diluted by offering 6 separate services. Plumbing only, all licensed and union backed. They will come in, complete their service, and leave. Their prices are beyond compare and their plumbers are kind, courteous, and professional. Locally owned by Rick Frecka, a family man and pillar of the community with his many charitable contributions. You can tell he treats his employees well as they appear very happy with their work. 5,000 stars. Would recommend.

Dude never returned the phone call. Kind of not what I am…read morelooking for when my water won't shut off. But what the heck do I know.

Exceptional service and workmanship. Friendly and accommodating to the customer. Great experience…read morehaving Dave work for us for the full 1 hour.