Easy to make an appointment. Terry sent a text when he was on his way. Arrived and was totally…read moreprepared to spray. He explained what he would do, completed the job, explained what he did, collected the payment and was on his way. Came in a white truck with the name of the company discreetly posted. It is spring and we were his fourth stop to battle ants. Hopefully we will not need pest control again, but if we do, STL Pest Control is my "go to".

I'm confused by all the great reviews. I hired STL Pest Control specifically for an active vole…read moreproblem. It has been a mess from start to finish. When the technician arrived, I showed him the holes, runways, and plant damage, but he focused on moles and told me he did not think I had voles. I repeatedly explained that voles were the reason I had called. He ultimately told me the treatment he was providing would "take care of both moles AND voles," so I agreed to proceed. This was assured to me numerous times. Afterward, the paperwork described a "Mole Yard Treatment," stated that no vole activity was observed, and showed that the service was a target mole treatment plus a granular animal repellent. I had already tried repellents myself; I hired a pest-control company because I wanted the actual vole problem treated. A repellent is not equivalent to infestation treatment. The apparent lack of knowledge about voles and the inability to properly identify the problem I had specifically hired them to address was concerning to me. Given that pest identification is such a basic part of effective treatment, that significantly undermined my confidence in the service. When I contacted the company about the mismatch, I expected them to apologize for the confusion and perform the service I was originally told I was paying for. Instead, they defended what had been done and tried to manipulate the situation, refusing any accountability. At different points they relied on the fact that the granular product could deter voles, while also explaining that their targeted vole protocol had not been performed because the technician said he did not identify active vole holes. That was exactly the problem: I had hired them for voles, repeatedly told the technician about the voles during the visit, and was assured the treatment would address them. The issue eventually resulted in a credit-card dispute that was resolved in my favor. The company still maintains that I owe the balance and continues sending automated invoices even after I asked them in writing to stop.

I do not get this AT ALL. AJS Wildlife Solutions contacted me the next day after I called…read morerequesting help and I made an appointment for later in the week, which was perfect! They did their inspection, discussed the options and potential solutions, and emailed me everything later that day. It was going to be an expensive fix to patch a hole where squirrels, and potentially bats, had gotten in but I called to ask when I could schedule the work. I have never gotten a response.

AJS Wildlife Solutions will charge you coming and going. You pay $200 for the inspection. (The…read moreman who came to my house was thorough and knowledgeable. I can't complain about that!) Then they charge you for each time they come back to check the traps. I had 2 other companies come by to inspect/ bid. Neither of them charged for inspection or checking traps.

Friendly, fast response, and great pricing. They were able to do a service the very next day. Will…read moredefinitely reach out to this company again in the future!

I have used them in the past with no real issues except that it is always a little clunky for…read morescheduling - At least that's how it had been for me. I always received an email to schedule, but I didn't always notice that it was from them because there was no business name displayed. After some time, I called to get the service scheduled again. I took the day off work so I could be here on the scheduled day, and they showed up in the window that was promised. Their service vehicle was a mess on the outside, with paint peeling all over the front etc. It's just something worth mentioning because it makes them look a little less professional. I went over the grounds to describe the issues that I am having. I really needed to get things taken care of and was happy that they were here to perform the spraying. They were here for about 30 min. or less before I was told that they would have to come back some other time since their sprayer was not working. That was disappointing since I needed service sooner rather than later. Great, now I have to get back on a schedule and back in line and wait. I have no idea what was treated before the sprayer broke, or if anything was treated at all. This kind of information would have been nice. I received a VM from the office to reschedule - No apologies for the inconvenience of my taking off work for this appointment or anything. Just a "call us back to reschedule" type of thing. The last thing I need is to take off work again with the potential of the job not being able to be completed. I am going to go with another local provider and hope for the best.

Rottler and Stephen Bauman are great! Highly recommend Rottler, they aren't pushy or…read moreultra-expensive.

Cody Jarvis was my technician. He was kind and hard working. He also was extremely knowledgeable…read moreand helpful. I would recommend him to anyone! Thanks Cody!

I would highly recommend 2 Nice Guys Pest Control. When I called into the office they were…read moreextremely helpful and quick to get someone to my house. We had a mole that was destroying our yard and other companies wanted to send someone out to inspect prior to treating. My yard would have been a complete disaster by the . 2 Nice Guys came the next morning and took care of it immediately.

Casey was very professional and would definitely use their services again. Very quick response!read more

Today April 11th, 2025 I received a work order claiming the representative came and sprayed at…read more10:30 am CST and they charged me over $100. I looked at the camera and no one showed up. I called the customer service and they mentioned that they cannot provide any assistance and only the service department can assist. They put me on hold and no one was at the service department to help. They let me know someone will call me. Please stay far away from Critter Control!! They will bill you and don't show up!!

Never even scheduled an inspection. Every time they call me, they hang up as soon as I start to…read morespeak. Reading the other reviews here, at least it seems I've dodged a major bullet

Service technicians were two hours late for our initial appointment. They were also unprepared and…read morecouldn't finish the job. They came back out (late again) and still didn't properly finish the job. They were supposed to do exclusion work to keep pests out, but they left gaps larger than 1/4" left untreated! I would not rely on Orkin to do any proper exclusion work in the future. Not surprising since it's just another opportunity for them to charge for extermination services. They've also refused to provide a customer copy of the service contract that was signed, which is extremely shady.

I'm a manager of a large organization and switched from a different company to Orkin about 2 years…read moreago. I get billed on a monthly basis and have had issues with their billing since the beginning but the last issue is they incorrectly double billed for service rendered. First they incorrectly identified the service address as our main building instead of our auxiliary building and they billed me for the annual cost instead of the semi-annual cost. I have called them 3 times so far to correct both issues with no resolve. The customer service personnel can't do anything without Mike Cook personally taking care of it and he is never in the office to do his job. I can not recommend this company and suggest finding someone else. I'll be looking for another company even to the extent of going back to the previous one.

Always a great customer service with them. Willing to go above and beyond! Arrived with a…read morewelcoming demeanor, ready to answer any questions and always with a smile.

Very thorough and reliable . Would highly recommend them to all my neighbors…read moreYou will love the job that they do.

We just had our introductory treatment on Monday, May 21. Kevin Brown was our service guy and he…read morewas AWESOME. He thoroughly explained what he was going to do and then he did it. He reported back that he found 8 (!!!!!) wasp nests around our property and a dead mouse and we discussed pest control services for our little rodent friends. We were really pleased with him. Very friendly and polite, not overbearing. So why the three stars? The sales guy who visited our house to get us to schedule service was very grating - probably just an age factor. He was what you think of when you think of a typical door-to-door sales guy. Our municipal police drove by while he was talking to us (apparently, someone in our neighborhood called on him for soliciting; he had the required permits though) and the kid was bragging with to us about how he's so cool with our officers and was trying to show us that he took pictures with the officers from when he's been called on before. It was pretty immature and a waste of our time. Then, he, for whatever reason, could just NOT get my husband's very normal name spelled correctly in the email address so we could receive the documents; I think hubs spelled his name 4 times for the kid. Also, the time he rang was borderline inappropriate for us. We have a 1 year old and he was really cutting it close to her bed time. And, according to him, he still needed 4 more households to sign up in order to meet his quota (yes, he told us that too, and bragged that 4 more should be easy....at 7:30 in the evening....when families are settling down for family time and bed time). The kid's lucky we were already considering pest control services and that we like a good deal. Anyhow. The service guy was great. And if the results are good and continue to be good, we'll keep it up - with the hopes that we never have to deal with a sales guy again.

I wish I could give a lower then a one star. This company has been nothing but a head ache. I…read morehighly suggest using someone more reliable. Not once did they ever come when I was home. Because of that my inside never got done. They came out 3 times in the rain making the chemicals clump up and I was on the phone with them throughout the time I was a customer for over 5 hours. They transferred me multiple times every time I called. They know I have animals when all the chemicals clumped up and we're supposed to remove those and never did. They have repeatedly been smart asses on the phone and I have really really kept my composure for what they have put me through. There are so many other companies that are better please look into them. This company is a joke the way its run.

Should have checked reviews in advance. Made an appt and was given 10-12 noon window. Fine. Waited…read moretwo hours, received a call at noon saying they were delayed and if ok to be here 12:30-12:40pm. Fine. No word until I texted at 1:15pm to cancel appt. Service man showed up anyway a few minutes later and I turned him away. If you don't have any respect for my time, don't expect to receive business from me.

If I could give them zero stars I would. Presto X bought my service from a previous provider that…read moresold out. Good luck if you need anything from them. You never get called back (I'm going on my fourth time having called in with concerns and no return calls ever). I was assured that I would get a call back because the call taker was "putting it into the computer so that Management could not ignore it" and they still did three more times!