We have been taking our daughter's Clarinet to Marshall Music for 3 years and she's in the marching…read moreband. For the prior 2 years, they replaced all the pads at a cost of about 150. They told us that because she's in marching band the pads would need to be replaced every year. So, the 3rd year we decided to purchase insurance, which cost 125 dollars, up front for next year to cover the repairs needed. This year when we used our insurance that we paid for last year. All they did was re-align some minor parts and were able to return our instrument to us within a day. So, this feels like if you purchase the insurance ahead of time, they will do the minimum work on your instrument but if you have an open check book, they will sock it to you. Beware of Marshall Music. I won't ever go back, and I plan on telling everyone about my experience with their company

I went here to rent a viola for my daughter. One lady came and helped me very fast and she was very…read moreprofessional.

I DO NOT RECOMMEND THIS PLACE! Employees are disrespectful, cold hearted, and rude!!! I have paid…read moreon my sons instrument for 2 years and fell behind by a few months on my payment due to COVID-19. I tried to work out a payment arrangement and I told them I would pay off the $323 balance in January. They continuously called and harassed me then they called my family members and told them that I was l late making payments. I sent in a payment on Jan. 4th paying off the balance but they still came to my HOUSE to collect the instrument that I had already paid for. DO NOT USE THIS COMPANY. VERY EXPENSIVE AND THEY WILL NOT WORK WITH YOU!

I had strings replaced on a guitar and the price was fair .They were quite busy so it took a few…read moredays . That was fine but I called with a question and no one ever returned my call .

The gentleman in the store was very quick to greet me and offer assistance. He asked what he could…read morehelp with and I shared that I needed a new string. He found what he had which appeared to be only one, but I asked if he had any other brands. He did some additional searching and located a better mid range string. I would have liked a few more options but I don't blame this on him. The supply chain issues are the reason for limited supply of things in my estimation. With the second option in hand, he looked up the price, gave me a slight discount, and had me on my way. Friendly and knowledgeable. I will use these guys in the future if the need arises. Thanks again for the positive experience.

Been going here for over 15 yrs with great service but not that service anymore. My third child…read moreplaying an instrument and we go there for a repair and they were closed mid day . Came back the next day and was told the repair person is only in on Wednesdays. I come back the next Wednesday , leave work to get there right at 11am before they open. They never opened! Waited an hour . Call the phone number and no one answers. The lady at the counter is extremely rude too. Very limited business hrs posted and then they aren't even open the hrs posted both times I went there in a week span. Found a new place to go today and will never be giving my business to this place again.

If you are looking for someone who is knowledgeable and professional in purchasing a piano, this is…read morethe place. We had a (barely-we learned the difference between Grand and Baby Grand is the measurement from the front edge of the keyboard to to farthest point of the opposite edge; 5 feet or less is a BG; ours had been 5 ft 2 in, so it was G. Our new one is Grander.) grand piano that was damaged when we had a house fire and it was a total loss. Mr. Evola came out and took down model and serial number information, did a lot of research, and documented the market value for our insurance company. In fact we had unknowingly bought a good brand and model that actually appreciated significantly so we applied that value to purchase a new, grander piano. Evola's delivery and setup were excellent.

We have purchased a grand piano and a church organ from Evola for our church where I am the…read moreorganist and I can tell you that the owner, sales staff, delivery, installation, and service after the sale are first class all the way. Since then we have purchased a grand piano for our home and the entire experience was great. They have entry level digital pianos, artist quality grands and everything in between. Regarding the studios, there are many fine teachers on the staff who have excellent training and who are conscientious music educators. I have never heard of a teacher at Evola who was unreliable. Not to minimize the experience another reviewer had there, but it was surely an anomaly and not indicative of what you normally find at Evola.

for a piano to rent or buy. I don't have very good credit but could pay cash if it was under…read more500.00. I can't afford delivery charges. I would like an electronic piano if possible. I've always had one and I like them very much. Can you help me find one.

Absolutely amazing collection of pianos. Staff was extra helpful and considerate of our budget and…read moreinterests.

I love Steinway Piano Gallery! Tim is one of the nicest people to talk to and will do whatever he…read morecan to make his customer's happy. My daughter Lindsey took lessons there for at least 6 years and we loved it. The place is also beautiful and has a really nice performance hall.

This place totally sucks! Worst customer service anywhere! Do not buy your piano from this place…read moreand do not ask them for service.

Purchased a ukulele and accessories from Joe a couple of months ago. Everything about the…read moretransaction turned out to be perfect. The instrument was flawless and the accessories (case and tuner) were just right for the uke. Much better experience than what you get at the big corporate retailers.

Every time I come here this guy is sooo rude! He has a big sign with books on it saying "$1 for…read moresale" my dad goes to look and he says "can I help you, those aren't for sale they're pre sold". Lol then why are they in a box sitting there with a sign? This is the third rude encounter. He could have said that way nicer- it was so snobby and unnecessary. His customer service sucks! Yikes we won't be back for sure! Rather go up the street to a better music store where the person is actually nice and wants to sell stuff.

Terrible customer service experience, would not recommend this school to anyone…read more I scheduled a free, 30-minute introductory flute lesson with Chloe on their websites calendar as instructed by their team. I got a call several days later canceling because Chloe would be out of town. That shows incredible mismanagement, but is not a dealbreaker. Things happen. I called them back. The receptionist mediated a rescheduling with Chloe for several days into the future, and I was very excited to finally get a flute lesson in, as I am paying for a rental flute under the impression that I'd be able to go to Grosse Pointe Music Academy. 90 minutes before my lesson, which I structured part of my day around, Chloe cancels. Two cancellations before even the first lesson tells me there is no reason to proceed with GPMS, especially with Chloe, who clearly cannot maintain a schedule in a professional and reliable manner. Add to that their website has outdated information, and the person who responded to my initial web inquiries who said they'd find me a teacher originally never got back to me (I had to email them back after a week-plus of silence), and I think you get the picture. Stay away. Can't believe I'm going to say it, but I think I'll go with a corporate option. I've done Guitar Center before. Maybe I'll have to switch instruments and send my flute back, which stinks, but I just want to play jazz. If you ever had the sense that people are not reliable anymore, really avoid this school, because it will just confirm that belief and make you a little more frustrated with what society has become.

Classy, classy, classy!…read more When their school did not offer *exactly* what I sought, Mr. Henry Bahrou recommended...a competitor. Five stars for professionalism!