The Big Boy classic burger I ordered was cold and terrible looking. I didn't attempt to taste it because of the way it looked. The service was slow, we were there almost 1 hour and the were only 2 other people in the restaurant before us. I would not recommend it. The place also could use a good sweeping as there was a big clump of hair under our table. read more

Big Boy - This is the classic Big Boy. - Buffets Near Me - Wyoming, Michigan

Really enjoy the atmosphere this restaurant provided. Very clean, well lit and friendly. Large parking lot out front and you are welcomed with a smile when you arrive. I was seated promptly and was welcomed by Damien. I ordered a THICK chocolate shake and he made it PERFECT! He was knowledgeable about the menu and easy to work with when I changed my order twice. Highly suggest the waffle fries with ranch. I finally settled on the crispy chicken wrap. Meal came out hot and yummy. Melted cheese, cooked chicken, fresh ingredients. Definitely hit the spot for what I needed tonight. read more

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First, this restaurant has been neglected. Most of the seats have big tears in them and I can't imagine anyone wanting to sit on them. The waitress said that earlier in the day, some ceiling tiles came crashing down due to a leak in the roof. As far as the food was concerned, I was extremely disappointed. I ordered the Swiss Miss which is a burger that comes with shredded lettuce, Swiss cheese, mushrooms and tartar sauce. I asked for no lettuce. What I got was a burger with cheese. I pulled it apart and it looked to me that they made it with lettuce and rather than remaking it they just scrapped the lettuce, mushrooms and tartar sauce off. I wouldn't go back to this restaurant, but I doubt it will be around for long. read more

We went there for lunch today. We were welcomed and seated immediately. Our waiter was right there with menus and took and filled our drink order promptly. Our food was brought in a very reasonable time and it was hot and delicious. I had the hot fudge cake for dessert, and it was great. The entire staff was friendly and helpful. I strongly recommend them. read more

We sat here more than a half an hour after ordering and someone came and told us they were out of the ham for both our Slim Jim's and asked what we wanted instead. Absolutely ridiculous, then it was another 20 minutes before we got our order after we changed and found something else to eat. Service was terrible. Avoid this place at all costs. read more

We went for the breakfast buffet. It took fifteen minutes to get our drinks - but the server was delivering drinks to all of the customers who came in after us. The breakfast side of the buffet was nearly empty - but what was there tasted awful (other than the polish sausage and peppers). The gravy had ZERO flavor, the eggs all tasted gross. On the salad bar side of the buffet, the creamy macaroni salad had such a strong vinegar taste that I couldn't eat it. The blue cheese and ranch dressing, along with the thousand island was so coagulated on top that even when I tried to mix them in, it was still showing chunks of discolored coagulation the pasta salads were crunchy from being dried out. It honestly was such a horrible buffet experience that I will NEVER visit another big boy ever again. read more

Service was great and the food was good. 3 stars is for the fact the tables and booths were not very clean. Sign said to seat ourselves, but a lot of the tables had not been wiped off. My wife went the restroom and came back saying it was atrocious. They did have enough staff working to make sure it was clean. It was not busy. Maybe 5 tables with patrons. Now onto the food review. Started with pretzel knots. Done just right for me. Wife ordered the triple turkey sandwich. I had what she didn't eat the next day. Not bad. I had the big slim burger. Personally I didn't care for it. Only because it had a tarter sauce maybe? The burger was well cooked and the fries were great. Just didn't care for the sauce. Not the restaurant's fault. Might come here again to give them a try on another day. Hopefully it will be clean that time. read more

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Ordered food to be delivered by Door Dash. The driver did great It was the food that was the problem. I spent over 50.00 for mozzarella sticks, Big Burger, mash potatoes, 4 chicken tenders and a pepsi. All the sticks were over cooked that the cheese was almost gone and did get one that was just breading. Suppose to get an order of fries with the chicken tenders and burger but only got 1 order which was only filled half way. The burger was suppose to have cheese but all I got was burnt burgers and a slap of their sauce. I'm a Semi Driver so I can't go over to the place to complain. I depend on restaurants to get the order right. Won't be ordering from this place again! read more

Big Boy - mozzarella sticks that most of the cheese got fried out. - Buffets Near Me - Wyoming, Michigan

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The service and personality's of the employees were so bad it made me question how the owners or managers were treating them or not. Maybe the owners don't care whether or not they stay in business. If this was my restaurant I'd be in the working side by side or have good managers working side by side with the employees and customers. read more

I brought my mother and nephew to this location for dinner on 8/9/19. We ordered the fish and chips with coffee for ourselves with my nephew having the mini corn dogs from the kids menu, along with a chocolate shake. The coffee was old and due to the taste you knew it had been sitting for hours before our arrival. Our food arrived in a reasonable amount of time, however the presentation left much to be desired. The cod filets were small, thin, and way over cooked. Not what is typical of Big Boy cod. The fries were lukewarm, along with being over cooked to the point their was no potato left. The mini dogs could of used an additional minute or two. Our waitress was polite and quite quick until our food arrived. She then ignored us like the plague until it was time to present the bill. We informed her of the issue, and she retrieved the manager. We explained what transpired and showed her pics of the dishes as served. She did discount the tab yet it does not compensate for the over prepared food and poor service. It will be a very long time, if ever, before I would consider returning to this location. If Big Boy wants to know why they are failing, it is due to these type of circumstances we encountered this evening. I truly wish we had paid the $4.29 for the milk shake and left without eating. This used to be one of the best locations in the area. Now it is one of the worst. Maybe the cooks had to take a phone call in the middle that was more important then doing what they were hired to do. read more

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Chicken was overcooked fries were undercooked was terrible. Didn't even get asked for a refund that happened on time was for our bill. The hamburger was also dry waitress. The waitress was terrible. We will not consider going back again! read more

Went here for breakfast due to buying a Groupon voucher for this specific location. I went up to pay with the voucher and was told they wouldn't accept it. It was NOT expired. No reason given, just said they stopped accepting them three weeks ago. No signage of this. Poor business practice luring people in with the promise of the deal and then refusing to give them the deal. Overall seems to have gone down hill since new management. read more

this place should be closed for business. i was served a rock hard veal parmesan and waited to be served for half an hour. my partners slim jim wasn't even cooked. read more

Arrived into Grand Rapids around Noon and was looking for a place to eat. Hadn't been to a Big Boy in years. Wasn't exactly as I remembered it but we're also in the middle of this virus. Wife got a patty melt and she said it was good. I got a bowl of Tortilla Soup and it wasn't like any Tortilla soup I've ever had before. It was good and just different. Our server was attentive and friendly. read more

The food was good this morning. Special? It's Big Boy, not a Five-Star eatery. It was tasty and plentiful. My waiter, Dominick, now he was special. Great service. read more

Big Boy - It's our Big Boy. - Buffets Near Me - Wyoming, Michigan

we were greeted at the door quickly and shown to our seat. They took our order for drinks and after 3 or4 minutes the waitress took our order. 30 minutes later she came back and asked if we got our meal yet? she went to check on it and came back and said that the computer goofed up. She asked what we had ordered and went to put it in again. 15 minutes later, a guy came out with the food, the order was wrong..... WE WALKED OUT, NEVER TO RETURN read more

Terrible service, mediocre food. "Ran out" of silverware. Also, witnessed people grabbing the food ends of the buffet tongs, not desirable as we were there for the breakfast buffet. Chocolate milk had minimum chocolate and had to stir it myself. Wouldn't return if I was paid to do so, disgrace to the food industry. read more

The food was institutional at best. Olivia was not an attentive server. Stay away. You could hear the people in the kitchen the whole meal. read more

Went in while driving through with my mother, hoping for something better than fast food; sadly that didn't happen. Waited a good 10 minutes at the door before anyone even acknowledged we were there (four of the waitstaff looked at us but ignored us). Took another 5 to get seated as a crowd of ungreeted people was forming at the door. Got seated and while the table was clean there were handprints and smears on the divider walls. Found out their 'house made' meatloaf came in frozen, decided to instead order the strawberry waffles. Waffles were good but the bacon was razor thin, almost nothing to it. Sausage tasted like it was boiled, very rubbery. I had to nurse my water as the waitress didn't come back once to refill, and the one time she came to ask how our food was at the end she didn't even wait for our reply before taking off (this was 3pm on a Sunday, not busy). I had cash ready for her when she came with the check but took off before I could even show her we had payment already ready for her to take. After our visit to this location, I'm regretting not just going to Subway or something, that would have been just as cheap with more attention to the customers. read more

Absolutely terrible! Breakfast buffet food had no taste, everything basically tasted the same, Staff wasn't very friendly, will NEVER return there ever again! read more

We've always loved the food at this Big Boy restaurant - as compared to others. Also very clean and the staff is quite friendly. The breakfast buffet is a huge hit with all of us. Big selection and they keep it stocked fresh all through the late morning. Even the bathrooms are some of the cleanest, best maintained bathrooms I've seen. And that's saying something! read more

I've always liked Big Boy. Ever since my grandmother used to take me to the location in Rogers Plaza as a child, I've loved their food. This location is pretty nice, although on busy days it can seem a bit cramped. Good food specials and a diverse menu will keep you coming back. read more

Big Boy - cars parked in front of a scottradee store - Buffets Near Me - Wyoming, Michigan

Maybe she was having a bad day, but our server was less than stellar. Much less, in fact. Maybe the kitchen was having a bad day, but our food was over cooked and less than tasty. Much less, in fact. With all the great restaurant choices in the Rivertown area, going back to Wilson Big Boy would be less than intelligent. Much less, in fact. read more

The food and service were great, it was a quick decision lunch. The salad bar for one trip was $3.99.

Big Boy has always been one of my "go-to" places... I love their food, and service is usually exceptional. A few of the servers at the Wilson store.. Stephanie, Noe, and Ian always do a good job. Ya just can't go wrong at Big Boy read more

My wife and I went to the seafood buffet on a Friday night. Almost all of the fried seafood was bad. The problem is that they take their fried seafood (clams, shrimp, fish) and put it in a steamer to serve. Comes out like rubber and tasteless. Can't believe they do this. Cold shrimp on ice was very good and fresh. Would not recommend seafood buffet. read more

There was a host domininck was hot but the service was not

Hadn't been to a Big Boy in years so I was looking forward to it. My wife went there on Saturday afternoon about 2:00. After a few minutes we were seated. We looked around, looked at each other and both said "this place is filthy". When the waisted asked for drink orders we said, no thanks, and left. read more

This is my granddaughters favorite breakfast spots otherwise we probably would not go. The breakfast is fair and the quality of the food is typical Big Boy. Service was okay but slow. read more

What a pleasant surprise! It is clean, people are friendly, there is NO SMOKING, and it tastes pretty good for a diner. As long as you don't expect too much from the food you won't be let down. My only complaint, one time we called to see how long the breakfast buffet would be running to they gave us the time. We showed up well before they said it would be over and they were closing it down. So we left. Sadness at lack of French Toast. read more

We haven't been to a Big Boy restaurant in 10 years. We met another couple there for brunch. This was a real treat. They have a great Salad Bar. Lots of fresh crispy greens and so many choice toppings. 5 choices of soups were included too. For a few dollars there was burgers, dogs and tacos too. The servers were so friendly and welcoming. The bad part were their booth seat cushions were very uncomfortable. They really need new cushions, now! read more

I went to Big Boy at noon with a groupon for a taco lunch buffet. They had a breakfast buffet going on. I was told that they do not serve the taco buffet until 1:30. Luckily, I was able to use my groupon for the breakfast buffet. The food was mediocre with a limited selection. Big boy should have been more clear with the buffet times. I was also disappointed with the low variety. read more

Bad bad service!! I went to this Bigboy to use the taco lunch buffet coupon. I arrived there at 1pm and I was told the lunch buffet will not start until 1:30pm. Then I waited until 1:30pm and I was told the lunch buffet will start at 2pm. No explanations!! Then I waited until 1:50pm and the waitress told me they will postpone the lunch buffet and they do not know the exact time!!!! Can you imagine? Lunch buffet starts after 2pm!! I waited for about 1 hour and had nothing! The important thing is when I bought this coupon, there was no time limit on it. This was the worst experience I've ever had in any restaurant! I would give zero star if I could! read more

I normally never leave reviews (good experience or bad), but I have never been this impressed with the service I received here and I created this account in hopes somebody will use this and make the decision to bring their family to this restaurant! I went in to this location yesterday evening, I brought my brother in law, along with his two kids and my three kids and wife. We were greeted at the door almost instantly by a young lady who also waited on my family, her name was Abby. She was incredibly nice, my kids were being a little wild, and she handled them AMAZING; they had ordered apple sauce and cottage cheese and she brought it before the groups food was done just for them to both accidentally spill! She noticed the spill from one of her other tables and immediately came to clean the mess and bring my kids new dishes without us even asking. Our food came out very fast, and Abby gave us wonderful service. Everyone in my party always had something to drink, she was on top of everything. The restaurant was very clean, they had a salad bar up that looked very fresh and there was staff constantly looking at it/stocking it. Overall this is a great Big Boy, my visit was suburb and I recommend this restaurant to everyone. read more

The only thing nice about this location was out server. She was very attentive and pleasant. The greeter didn't seem like she particularly cared for her job. She wasn't rude really, just not very welcoming. Even at two in the afternoon, the waitress said that the salad bar wouldn't be open for a little while yet because the breakfast bar was still up. By the time she had come back with my soup, the salad bar was up and running. That was the main reason I chose Big Boy in the first place so I was pretty disappointed. I would have just waited 5 more minutes if she would have just said something. My fork and knife chicken was very small, very rubbery, and border line undercooked. My potatoes looked like part of them had gotten burnt to the bottom of the pan and still served to me anyways and the place was disgusting. The high chair we received still had loose food in it. I generally let my son eat directly off the table because it's easier than having him throw a plate across the room so I wiped it down with Clorox wipes and I had to use four of them before they even started to not be dark brown after I wiped the small area. On top of all that, when we got there the last customer's receipt was still on the table with all of their information and covered in food. It made me a little bit nervous to leave ours sitting there when we left but the waitress wasn't near when we got up. I would never recommend this location to anyone. I feel bad that our excellent waitress had to work in that environment. She needs a raise for having to deal with that all the time!!! read more

My wife and I went to big boy this morning, Feb 5, and waited several minutes to get waited on. We ordered and it took almost twenty minutes to get our breakfast. I had scrambled eggs, bacon and toast. My eggs were cold and the toast was so cold that the butter never melted. Waitress bethany never came around to check on us so I couldn't tell her. When she finally came and I told her, all she said was I am sorry. Brought the bill and took off 10%which came to 92 cents. Will never go back again. Terrible, terrible!!!!! read more

We have been to this particular Big Boy several times and the service has been great. Yesterday, we stopped again before going to Costco and we must have waited 5 minutes to be seated. There was one waitress standing at a table talking to a customer about anything and everything except food. Another waitress came by with food and just looked at us. Finally she said, just seat yourself. We watched the other "talking" waitress and after about another 5 minutes she finally pulled out her pad and began taking their order. It must have taken another 10 minutes for yet a different waitress to show up to our table to see what we wanted to drink and give us a menu. She left and didn't come back for awhile. We were ready to leave at this point. She wasn't very cordial almost like she had better places to be. She sat all the food in front of my husband and left. Never came back for drink refills until she put the check on the table (while we were still eating) and asked if we wanted 'to go' refills. We usually tip 20%, but today she only got the minimum. I felt that's more than she deserved. The only reason I gave a three star review is because the food was good. read more

One of my favorite restaurants to visit in Grandville. Great food and a great place.