Willows Veterinary Centre
Hated it
Be prepared to be rippped off ! First visit with my dog for a booster vaccination, no vaccine was available, but my dog was examined, for which I paid. I returned next week, my dog was vaccinated, and they charged me for the vaccination and another examination. I complained, and then I was only charged for the vaccination. I took my other dog in for a booster, plus treatment to prevent kennel cough, which consisted of a nose spray.. I paid the bill, and then got a message that I had not been billed for the kennel cough treatment. I couldn't argue, because I didn't have an itemised bill, and when I went to pay I was charged £36 !! Enquiries at other vets in the area reveal the going rate is £15. I complained, but to no avail. The internet price of the same treatment is £8.46, so I went back and asked for a prescription so that I could order the treatment for my other dog, and it was refused. I said that I would contact the RCVS, and I was told to go ahead. No wonder they weren't bothered, according to the RCVS website, they are not accredited. I am a pensioner and cannot afford to be taken advantage of like this. Don't let this happen to you. read more