I took my 12 year old collie x Chico to Wendy at King's Road Vets as he had been off his food (very…read moreserious for him!) and extremely 'wobbly' and disorientated over the previous 12 hours. By the time I took him to the vets I was convinced that Chico had suffered a stroke and there was no recovering from this. Wendy and her team (I think Helen and Natalie were the staff on duty) could not have been more reassuring and professional. Whilst explaining everything in english (rather than medical words I can't understand) they continued to reassure Chico & calm him despite his obvious distress. I was talked through every procedure that was carried out (blood tests, urine tests and x-rays which they even showed me)and also had the costs explained to me in advance so that there were no nasty surprises at the end of his treatment. Wendy and her team were very thorough & were so patient with me during my many phonecalls asking how my boy was doing! He's back home now, and although I don't know how much longer he'll be with me, I'm confident he's in good hands and will never take him to any other vet. I've just registered both my other dogs with King's Road too. Highly recommend them. In short they really do deliver what they promise. My boy was treated with absolute respect and care, and I was kept informed at every stage.

A warm, welcoming and caring environment, We took our rabbits to the practice as they were not…read moreeating and the staff were very supportive, providing lots of help and advice.

Excellent vets. The whole team at Willows are Professional, kind, highly skilled, knowledgeable and…read moregive a very high standard of treatment and care. The prices are competitive, although I would use this vets if they were not because of the high quality of service. Amazing place I cannot recommend highly enough.

Great vets. Competitive prices and easy to get to. Marked down for lack of parking.read more

Very reasonable vets. Only problem is there are no appointments, you have to wait in line, but the…read moreprices are good.

Willows Veterinary Centre Hated it…read moreBe prepared to be rippped off ! First visit with my dog for a booster vaccination, no vaccine was available, but my dog was examined, for which I paid. I returned next week, my dog was vaccinated, and they charged me for the vaccination and another examination. I complained, and then I was only charged for the vaccination. I took my other dog in for a booster, plus treatment to prevent kennel cough, which consisted of a nose spray.. I paid the bill, and then got a message that I had not been billed for the kennel cough treatment. I couldn't argue, because I didn't have an itemised bill, and when I went to pay I was charged £36 !! Enquiries at other vets in the area reveal the going rate is £15. I complained, but to no avail. The internet price of the same treatment is £8.46, so I went back and asked for a prescription so that I could order the treatment for my other dog, and it was refused. I said that I would contact the RCVS, and I was told to go ahead. No wonder they weren't bothered, according to the RCVS website, they are not accredited. I am a pensioner and cannot afford to be taken advantage of like this. Don't let this happen to you.

Absolutely appalling. My cat was rushed in yesterday as an emergency (they were the closest vets)…read more Was told he had stones in his kidneys, this would require a catheter flush & possibly an op, to do said op I was quoted £260 for the scan, flush & consultation. Op on top would be £800!! Absolute rip off! And the kicker? If I couldn't afford that? Put my cat down, my healthy 7 year old cat!!! that was their solution. There was no option to pay half the bill at the emergency consultation & pay the op bill (if it was needed) later. They're no prepared for emergencies at all, unless you walk in there with a fortune in your pockets they're not going to help. I had to contact the PDSA in Gateshead, was told that yes could bring my cat in that day & since then? My cat has made a full recovery! Avoid this place like the plague! If you absolutely need a vet in the shields area and don't want to head out to Gateshead or can't go to PDSA, Vets 4 Pets are brilliant also!

Expensive but good vets.read more

Ayers vetrinary hospital is fantastic I've been with them for over 12 years now and when my cat…read morefell out of the window and hurt her back the night before I was due to fly out on holiday with my husband they bent over backwards to ensure we had a lovely time. They arranged pick up, looked after her and then took her to the cattery when they felt she was well enough to be with my other cat, they kept and eye on her and kept me informed throughout the whole fortnight. When my second cat got hyperthyrod trouble they spotted it instantly and saved her life. I have only good things to say about them. This is a very caring well organised practice.

Would not recommend. In my opinion they seem to prioritise money over welfare of your pet. Be aware…read morethat although the deals seem great at first, the medicines and products they prescribe cost more than double the recommended retail price. They give injections and medicine without discussion of price and you get a big shock at reception after your consultation. I've seen many other clients at reception gobsmacked at their prices. Everyone wants to give their pet what's best for them and we will all pay whatever for that. I just believe that vets practises like this one take full advantage of that.