Absolutely appalling service. The desk staff are unprofessional, arrogant and rude - I was kept…read morewaiting outside for an hour an a half with no explanation or apology. When I finally did get in and mentioned that I thought this was not OK I was told that I 'could be moved right to the end of the queue'. Very clever. The consulting room was filthy - there were actually smears of blood on the wall and when I pointed it out, the vet seemed to think it was funny. There is no excuse for this level of unprofessional behaviour. They have just lost a customer of over ten years.

I drive from Penshaw area to get to these guys they are fab, excellent services, great prices too…read more And best of all no palming off onto other out of hours services, which I must admit I like sticking with one practice. All the staff are friendly and professional. Have already started recommending these to family and friends.

Friendly clean and tidy. The staff are brilliant and appointments set in such a fashion that there…read moreare not half a dozen animals all scrapping in reception so overall a very pleasant experience.

I would recommend this vets to everyone looking for vets who care about the animals before the…read moremoney, friendly staff always and the vets are terrific with the animals. I made the mistake of taking my pet from abbey vets where she had been for many years on friends recommendation and at the new vets my pet received a poor level of care and passed away weeks later. Please use abbey vets and do not make the mistakes i made with my pet, ABBEY VETS ARE AMAZING PEOPLE.

Fantastic vets, part of a group of three in the area. Great service and really long opening hours…read morewhich is so helpful when you are working. Highly recommend them.

My dog had a bone stuck in his throat. It took the vet 3 visits and a week to find it! We had…read morexrays, numerous exams, etc. I asked if it could be stuck in his throat on day 2 (second visit). No, he'd be pawing at his throat. If it were my dog, I'd wait it out. Right. It was stuck in his throat. Found by a different vet (same practice) on a second set of xrays since they didn't xray his throat the first time. £500 and three visits later, we were referred to an emergeny vet for removal (another £1,700). The emergency vet asked why we waited so long and explained that complications were more likely now. Grrwe won't be going back. Don't waste your time or money here.

Came back to west way vets from another vet. I'd been with westway vets prior for 11 years and…read morecouldn't fault them.Had a new vet today.She was fantastic.Very thorough.She couldn't do enough for my dog Borris. A*****

This is a really good vets that is good because it is within walking distance to we can just walk…read moreour dog down to get his vaccinations or check ups and what not. being within walking distance means that our doggie doesnt get travel sick on the way which is a bonus. the staff are always super friendly and make the animals feel calm and relaxed. they also offer very good advice if you have a problem with a pet that doesnt need treatment. for example they gave us good tips on how to deal with our dog during the firework season. great vets and very trustworthy.

Women need to be very careful when attending the Sedgefield practice alone! I had to take my Mams…read moredog here while dog sitting as I couldn't get an appointment at her usual vet. When I arrived I fully explained her medical history and usual successful treatment which the vet quickly dismissed and ignored. He administered additional treatment without consulting me first. When I rang my mam to pay over the phone she asked why additional treatment had been required. At this point the vet became very hostile and aggressive on the phone and refused to speak to my mam anymore. After payment his behaviour towards me escalated he started shouting that he wouldn't have his skills questioned by anyone, I calmly explained this wasn't the case and he started shouting louder while gesturing and lunging towards me. At this point I left quickly as I feared for my own safety. After both myself and my mam made a formal complaint to clifton lodge about his behaviour l have not received an apology or any sort of response and my mam got a letter from them stating we should have informed them if cost was an issue which we had both already stated was not the issue, they also said 'sorry if you felt the vet was rude'. So once again clifton lodge the issue was not cost and your vet was not rude he was aggressive and I genuinely believe that he could be dangerous. Women should never feel that they are not safe to go somewhere alone and I would advise if any Women have to attend your practice they take someone with them if they are unable to go elsewhere. All this because someone simply asked about the treatment that been given to THIER dog! I can't imagine what he could potentially do to a woman who had actually 'questioned his skills'.

I took my 12 year old collie x Chico to Wendy at King's Road Vets as he had been off his food (very…read moreserious for him!) and extremely 'wobbly' and disorientated over the previous 12 hours. By the time I took him to the vets I was convinced that Chico had suffered a stroke and there was no recovering from this. Wendy and her team (I think Helen and Natalie were the staff on duty) could not have been more reassuring and professional. Whilst explaining everything in english (rather than medical words I can't understand) they continued to reassure Chico & calm him despite his obvious distress. I was talked through every procedure that was carried out (blood tests, urine tests and x-rays which they even showed me)and also had the costs explained to me in advance so that there were no nasty surprises at the end of his treatment. Wendy and her team were very thorough & were so patient with me during my many phonecalls asking how my boy was doing! He's back home now, and although I don't know how much longer he'll be with me, I'm confident he's in good hands and will never take him to any other vet. I've just registered both my other dogs with King's Road too. Highly recommend them. In short they really do deliver what they promise. My boy was treated with absolute respect and care, and I was kept informed at every stage.

A warm, welcoming and caring environment, We took our rabbits to the practice as they were not…read moreeating and the staff were very supportive, providing lots of help and advice.

This is the vet we use after transferring from another vet…read more The staff are very friendly and will take the time to talk to you and explain options. They spend time thoroughly examining the animals and talking to them and calming them. The vet always explain to my young children what they are doing and why. A great vets with great care.

Our dog and our 3 cats are all registered with this fantastic veterinary surgery. Even though we've…read moremoved around the region, we still keep them here as the benefits far outweigh the travelling. Both the Surgeons and Nurses are wonderful and even our little scared-y cat relaxes whenever she's around them. They offer brilliant advise both over the phone and in person, are never late for appointments and are open late so you don't necessarily have to take time off work to visit. The surgery is clean and hygenic so there's no worry of infection being caused by the surroundings. The prices are about standard of vets that I have visited and we have not been charged for follow-up appointments following our cats being neutered earlier in the year.

recently had to say goodbye to my doggy best friend and the vets and other staff at this practice…read morewere So supportive and understanding. They did everything they could to keep it things calm for my fur baby and to support me x I'm very grateful for that as it was the hardest thing I have ever had to do x

My parents used Ashfield Vets when I was growing up and I still trust them to this day. Animal…read morewelfare is always at the heart of what they do.