We took our dog late Friday night to be euthanised due to him deteriorating due to cancer and breathing difficulties. Rosie and Ashley looked after us and explained the whole process. They were so professional understanding and had genuine empathy for us all. I could't thank you enough its just unfortunate that it was due to upsetting circumstances. Love from Bud and his family xxx read more

APPALLING SERVICE FROM 'VETS NOW' OUT OF HOURS CLINIC I received appalling care for my dog at Vets Now, Gateshead clinic. As a life-long dog owner and regular user of veterinary practices I write this as a caution for pet owners whose own practice uses Vets Now. They put my dog on drip for 24 hrs instead of doing tests my own vet was going to do. Unknown to me they completely ignored this information. Tests would have found a quick solution whereas lengthy drip time prolonged suffering for my dog. It also approximately doubled the estimate at that point. During the night, a vet who took over had seen my dog get worse with symptoms of liver dysfunction but still did not do tests. Vet just left my dog on drip to continue to worsen and did not inform me. According to records my dog was in a serious and nasty situation by then but tests still not done for over 7 hrs after noting the liver problem. Tests finally done over 24 hrs after admission by which time my dog had been left to deteriorate to a sorry state. Dreadful service. Unethical conduct. Appalling duty of care. If possible try to use a practice with 24 hour cover at their own premises. read more