I went here for a birthday dinner with my girlfriend. This info is key to begin the review.
Within my reservation, I mentioned in the comments my girlfriend was celebrating her birthday, and it'd be nice if upon ordering dessert they add a candle or something to mark the occasion.
We arrived on time. I dropped my date off to secure our table while I parked. I arrived around 10 mins later, and my date mentioned she had been seated about a min before I walked in. So why was she having to wait? Our table was empty and ready prior to that.
Now; the place was not fully packed, and we had a 2-top adjacent to the front door. So not only were we getting the draft from the door opening and closing all evening, our table was also directly next to the window, so overall we were a little cold throughout the night. We both kept our jackets on. That stacked with the fact that we weren't seated immediately doesn't make for a great start.
We could have easily been seated at a table more interior as at no point in the evening were they at capacity. Seeing as that's maybe the worst seat in the house and it was a birthday dinner, they could have been more thoughtful and accommodating.
While the waitstaff we had were very nice, they weren't very attentive. They didn't come check on us very much, even though we were the very first table in plain sight. Again, I must stress that it wasn't packed this night, so there was no reason for the waitstaff to have been slow. Then to continue to pile on the mishaps, when we finished our meal, we waited easily 20 mins before I had to just get up and find the waitress to take my card for payment. I shouldn't have to do that. I'm not sure how much longer it would have taken for someone to ask for the check if I'd have waited. I couldn't leave that to chance any longer.
The icing on the cake - of a sub par at best night - was the fact that when we were offered dessert, there was no mention of the birthday. Then - when we did order a dessert - no candle or anything. When I left my date to get my car, she told me while I was gone waitstaff finally approached her, acknowledged her birthday, and offered her a drink on the house...a day late and a dollar short if you ask me. We're leaving - you had the entire night to make this gesture and you waited until the literal the last second.
Quick hitters on food. We ordered:
-Mussels w/ tomato, harissa, shallot, herbs, french bread
-Gnocchi w/ mushroom, spinach, cherry tomato, short rib, demi-glace
-Scallops w/ artichoke barigoule, mirepoix, white wine and chicken broth, bacon
- Dessert: Oreo Cheesecake w/ white chocolate, whipped cream, oreo crumble
Overall, food was fine. Scallops were cooked to perfection, gnocchi was fine although it was more of a stew/soup rather than a pasta like dish more people may be familiar with. Mussels were good also but were also made in a soup/stew way. Apparently they have a rotating menu and maybe these dishes are prepared in a hearty way for the winter. I'd recommend:
-Scallops
-Cheesecake
-My date ordered the Pancho Picante w/ Mezcal, Passionfruit, Pineapple, Lime, Valentina, Tajin Spiced Rim
-espresso martini
She liked the cocktails, I liked the dessert, we both liked the scallops. Kinda the long and the short of the food.
All in all, I'm always excited to try new restaurants. I rarely look at menus or pictures to really take a new place in for what it's worth in an unbiased manner. But Willow Room left a lot of room for improvement if you ask me. The food is one thing - there's a few items I'd wanna try if I return such as the risotto or the lobster ravioli. But the sub par service and attention to detail was very disappointing. Not only were we not paid attention to, on a night that wasn't "busy", the birthday we were there to celebrate was an afterthought at best. That's really poor details which falls on the staff or management. I don't think I'm asking for much here - come to our table and check on us in a timely manner, and acknowledge something I left in the comments weeks before hand.
Everyone has bad nights. I get it. But there were a lot of tiny, little, preventable mistakes which added up to an overall could-have-been-great night. I hope someone from the restaurant reads this and provides someone with a better experience than we had. This could have easily been a solid 4 star evening. But because of bad service and accommodations - 3 stars.
A wise man once said to me "control what you can control." A restaurant can't control if its patrons are going to like the food or not. Taste is subjective. But good service, paying attention to details, and great accommodations? Highly controllable. read more