Amazing and Friendly Staff! The Care was quality and throughout, we will definitely bring our kids…read moreback for another seamless experience

My son has already had three visits to the dentist by the time he turned 16 months old, including…read moretwo teeth cleanings! Yes, this little guy already has a mouth full of chompers. I first started looking into dental care because of a concern with his lip tie. A friend recommended this office after having a good experience bringing his own kids here. When my son was a newborn, I got two different opinions on his lip tie which were from his pediatrician and an ENT. But once his teeth started coming in, I felt it was time to get a third opinion from a pediatric dentist. I really appreciate how spacious and clean the waiting area is. There are plenty of toys and play areas to keep little ones entertained. My son especially loves the playhouse and the train/car table. Once we check in, I usually let him play for a bit before he gets called back. The teeth cleaning process itself is quick and simple. A gentle brush is all it takes at this age. Afterward, he gets to pick a prize (a nice touch to help calm him down), and then the doctor comes in to check his gums and teeth before we're on our way. As a concerned mom, I do sometimes worry about my son being disruptive to other patients. I really wish there was a private room or closed-off area for toddlers, just to help minimize distractions and make the experience a little easier for everyone. More recently, my son had a fall on a stone pavement and chipped his tooth. I called the office right away, and thankfully they were able to fit him in. The doctor performed X-rays and despite all the tears, she gave us clear guidance, a care sheet, and a list of soft foods to help with his recovery. Luckily, there was no serious damage. Taking your baby to the dentist is never easy, and I'm sure it'll get better with time. But overall, I'm really happy with the care and attention my son has received from the staff here.

Just amazing! Angie is one amazing woman! She literally made the visit feel like a princess…read moreadventure for my daughters. I have never seen such professionalism from a dentist facility like this one. I would've loved coming here as a child with all their dinosaurs toys! Literally professional and will not be disappointed! We found our dentist and hopefully we always get Angie! Shap was amazing as well letting us know how to floss and really take care of our daughters teeth the right way. Made the cleaning really comfortable for our daughters. Amazing facility!

The staff are awesome!! So polite and attentive. My twins will be going here till they're grown.read more

I waited 1 1/2 months to come in for a consultation. I'm so glad I waited. Cannot recommend them…read moreenough! I have lots of work that I need to get done and I put it off because I didn't have a good experience with my last dentist. I also get bad anxiety going to the dentist. Dr. Mac was amazing and very understanding! I told her my concerns and she was honest and transparent in all I need for my dental health. Her level of knowledge is top notch. Not even my PCP is that detailed. She and her staff are well versed, experienced, and kind. I have finally found a great dentist.

This is a wonderful place. The dentist is phenomenal, the staff is wonderful, and the results I had…read morewith Kore are AMAZING! I have uneven teeth, so they'll never be perfect, but they're wayyy better than before!

Incredibly slow. They don't know how to handle small children (my son is 6). They couldn't get…read moreX-rays to come out clear. Insist my son needs sealants so I agree. They tell me to go back to reception to sign papers and for them to check coverage.. while there I hear a child screaming as they work on him. When I finish I go back and find it's my kid!!!!! They were pinning my 6 year old down and doing dental work on him while he screams before I even signed papers, before I got back to him, and with my 5 year old daughter watching.... We were all so traumatized we will NEVER go back.

Short story- I could keep my kids' 3 appointments today only if I paid cash instead of with…read moreinsurance. (Is this legal?) Booked 2 months ago. Received email a few hours before appointment that they were canceling us due to staff shortage. Today I received an email that my three children's appointments had to be cancelled this afternoon. I scheduled this appointment 2 months ago and scheduled my afternoon off work to make this happen. Their reason: "short staffed". I called and explained that my small children don't need Xrays and are usually seen by the dentist for about 3-4 minutes each. After being bounced around different employees on the phone and re-explaining the situation multiple times, I finally spoke with a male "manager". He then said that I could come in today if I would skip using my insurance and pay cash. Is this even legal for them to make such a request? I could keep my appointment today only if I paid cash. About three years ago, the same thing happened at this office. I had an appointment and I was turned away at the door with my small child because they were "understaffed". Is this the norm today? It is at My Kid's Dentist in Spring...

This place is ABSOLUTELY AMAZING ! From the moment you walk in to the moment you walk out ,…read moreeveryone is kind and everything is so clean and organized. Took my 5 year old in for a cleaning and a crown and she took it so well all thanks to the wonderful staff ! They were so patient with her by explaining everything so well to her throughout the whole process . Highly recommend!!

Don't ever go to creekside pediatric dentistry with David Hallenbeck. The front desk was so rude…read morestating only they can make the decision about denying X-rays and fluoride on a 4 year old. I stated multiple times I only wanted a cleaning and checkup, for her to be examined and there was no need for X-rays nor did I want fluoride. sat there for 30 mins until they finally called me back up to the desk saying the dentist won't see us and doesn't think it's a good fit because we refuse the X-rays for this visit. There was no need for X-rays! I was here for a simple cleaning and checkup!!!

We won't be going back. My wife was not happy with the Dentist. She seemed like she didn't have a…read morelot of patience with my son or my wife OR with CHILDREN in general. The Dentist complained that my son moved around and whenever my wife asked questions, she was curt and put my wife off. So we went elsewhere -Stagecoach - and the wife is so happy we made the change. Big difference, she said and both are happy.

My son just went today for his first visit with Dr McCandless and her staff... this place is…read moreamazing.. even the receptionist is wonderful... everyone is smiling and nice and they did everything they could to make sure my son was comfortable and.l not nervous... I will recommend this place anytime someone is looking for a pediatric dentist... I was truly impressed with the friendly and caring staff and the presentation of the entire office.

Dr. Dai is a peach. She's always attentive, proactive, and thorough. My kids love and trust her, as…read morewell as the staff - which says a lot, particularly considering dentistry isn't a favorite amongst the care-provider world. The office is open, easy to find, and laid out very well. You can watch the work being done and remain present with your child(ren) during the visit. The billing/care coordinator team does its best to communicate expected parent/patient expense(s) with the information provided during your insurance verification process. The one downside (hence the lack of 5 stars) is that they are NOT in network with insurance, so you will pay a little differently. Keep that in mind. I also love that in the event we overpay or insurance kicks out more coverage than expected, the office is great at refunding you! Win-win. Overall, I definitely recommend Matthews & Dai if you need a dentist in the Klein/Spring area!

Quick and simple appointment scheduling. My daughter sees the same dental assistant and every time…read morewe get a warm smile with great service . We come here for orthodontist services. The place is very kid friendly.

I went to this office for a regular cleaning, and they told me they could not do a standard…read morecleaning because I supposedly needed a deep cleaning. They refused to do the regular cleaning. My husband went the very next day, and the exact same thing happened to him. It feels unacceptable to treat patients this way. We also took our daughters to the kids' dentist next door, and everything used to be fine until they changed doctors. The customer service noticeably declined after that. They referred my eight year old to their in house orthodontist even though she still has several baby teeth. They recommended a bracket spacer so her teeth would "come out," even though she did not need it. They took our payment immediately, but the service was incredibly slow every visit. The bracket kept falling off, and I had to bring her back multiple times. One of the techs even scolded her for it falling off, which was completely inappropriate. I told him not to blame her because the issue was clearly with how they were placing it. On one of the many visits to fix it, we waited an hour and a half, and that was when I knew we were done. When we finally told them that we no longer wanted to continue treatment, they simply said "okay, no worries" and sent us off without any concern. There was no attempt to understand the issue or keep us as customers, which says a lot. I ended up taking her to another provider who confirmed she did not need the spacer at all and simply needs time for her teeth to come out naturally. I am extremely upset about the amount of money and time we wasted here.

Needed a consultation for a full mouth perio exam…read more Location very convenient and staff very professional. Inside very clean and quiet. Appt was at 10am, told to arrive at 9:30. Was taken back for X-rays within 5 mins after checking in. The periodontist saw me with in 10 mins so before my scheduled 10am appt. In and out in 20-30 mins max They also have other locations.

Best there is! Can not recommend enough! Quality care, great communication, state of the art…read moreequipment! Lovely office and friendliest staff! Dr's are outstanding!

They took good care of me! I had an unusual problem: I very occasionally grind my teeth, but the…read morebulkiness of a mouth guard feels awkward in my mouth and keeps me awake at night. Other dentists have told me "just deal with it", but the doc here came up with the perfect solution: we had an invisalign made for me -- not to align teeth, just to create a thin barrier that stops the grinding. It's made of very thin and light material, and I barely notice it in my mouth. They told me that they can't normally do this because heavy grinders would just chew through it, but for minimal and occasional grinding it's perfect. The moral of the story is, they took good care of me and I'm sure they'll do the same for you!

I do not know why I make appointment for my kids on February for 4 treatments already. Then we come…read moretwo times, and then my appointments for two treatments can not continue.... That is not right. My kid need go to school can not take day off for all appointments. That is why I take appointment on spring break then the appointment be cancel...

Been going here for years. Kids are now 16 and 14. Never a bad experience, friendly staff and…read morecoordinate with the orthodontist across the way.