Kind, helpful and knowledgeable staff- great selection of hard and soft goods! Best spot for gear in the area! Have great sales too! read more

Sebby did a fantastic job! He took the time to fit me to a boot that matches my ski style and needs. I can ski aggressively but I mostly enjoy casual skiing with family and friends. I needed a comfortable boot to fit my difficult feet. He found a boot that balances performance, comfort and was within my budget and fit my current bindings so I didn't have to more money than I wanted. He got my bindings adjusted same day to save me the trip back and so I can get on the slopes faster. Couldn't be happier with my experience! read more

If you're looking for the best place in the Pittsburgh area for ski gear, this is it hands down! The selection and service are top-notch. Big shoutout to James for getting me set up with great skis and boots--he really knows his stuff. Highly recommend to anyone gearing up for the slopes! read more

Every time I step into Willi's, I'm received by knowledgeable and friendly staff who are eager to help. They have everything you need and more including a great selection of styles and sizes. Highly recommend! read more

I'm very new to skiing and have never owned my own pair of boots. This year, I finally decided to purchase a pair of my own, but had no clue what I was doing or what I was looking for. I didn't know how they should fit, what they should look like, what type I should get--nothing. The manager, I think his name was James, was so helpful in fitting me with the right boot. He seemed extremely knowledgeable and even gave me some first-timer tips. It seems like Willi's employees really value what they do and are not just trying to sell a product and get you out the door. read more

Willi's Ski shop has some of the best customer service workers i've ever met ! they also have such great merchandise (:

I went to the north hills location Really great selection and service. the girl who helped me , I think her name was Emily? She was so nice and Very knowledgeable about ski fashions. will be back read more

Went into the store today with my husband, who was looking to buy a new ski jacket in the more high-end brands of which they had very few in his size, XL. When we walked in, several clerks were standing around chatting among themselves and no one greeted us or simply acknowledged us. We were there for about 45 minutes. During that time, no one, not one single clerk came over to ask if they could be of any assistance. We were on our own! If it is their policy to not pester customers while they're shopping, then they more than succeeded. Will not go back. Going to REI in Pittsburgh where we know they have attentive sales people, and a substantial selection of coats. read more

Great selection and outstanding customer service, They carry sizes to fit everyone and are knowledgeable about the products

Willis is the greatest. Their buyback program is amazing. Their individual private appts are fantastic. Dave C in particular was a huge help this year and very patient with my 2 kids. read more

I purchased a few pair of skis, boots and bindings from the Wexford location as i needed to update all my equipment. After checking out the South HIlls Inventory, I found the correct sizes of all items at Wexford. however, BILL AT SOUTH HILLS location IS FANTASTIC, extremely knowledgeable and customer service oriented. Luke at the Wexford location spent literally hours with me. he too is very knowledgeable and customer service oriented. Emily was also fantastic! she was our tiebreaker because i could not decide on which two ski/binding/boots combo. So thankful to still have Willis who has such an amazing team in our fair city! read more

Service staff at Willi's ski shop is fantastic. I thought I would have to buy new bindings when they were able to fix my old ones and wax my skis at the same time! Highly recommend Luke! read more

Norm was great and very helpful! He offered lots of good advice about skiing and snowboard. read more

I needed to get a pair of bindings. Being an industry professional, I get cheaper prices at our resort shop. But they couldn't even say that they would be done next day. I needed them now ish and that meant a trip to willis at springs. Talked to Taylor, who I've know for years, always treats me very well and keeps me coming back. He had me in and out in about an hour. You can't go wrong talking to Taylor, Johnny T, or Ben West when shopping for anything to do with skis. Need a jacket? Rachels got you covered there also. Grade A service. read more

Norm is the best. Very helpful and a real funny guy. Knows how to put a smile on your face

Everyone I've worked with at Willi's Ski and Snowboard is absolutely incredible. Kjerstin went far beyond my expectations in helping me locate an incredibly hard to find item after responding to my initial contact with the store with useful information regarding sizing and fit. They put in extra time to really be sure they did everything possible to help me. I truly cannot say enough good things about both Kjerstin and Jordan. I highly recommend this place first for their expertise and service. read more

Super knowledgeable boot fitter at this location. Everyone is helpful and has experience on the slopes. Many of the staff members are younger. They give good advice but they don't always have the older body perspective- they speak from their own mainly. They are knowledgeable and will give you advice. No matter where you shop, do some homework- educate yourself. It shows you care, it will help you participate in the conversations and to select the best equipment for you. read more

I was just here the other week to purchase a new set of skis and I had the most amazing experience! Mike helped me find the perfect skis, boots, poles, and helmet for this upcoming season. He was patient, informative, and extremely helpful!! Not only am I excited to pick up my new skis once the binding is on, but I'm also happy to know that I can always come to Willi's for great service, information, and advice! :) read more

My 15 year old son asked for a snowboard for his birthday. I am a widow and my late husband was the athletic one and I knew nothing about snowboarding or skiing. I was a bit apprehensive about helping my son get the proper equipment. (My son kept texting me various pieces to order online!) I went to Willis ski and snowboard with my son on his birthday and I was extremely satisfied by the service we received! It was way over and above my expectation! Adam attentively and patiently spent quality time with us explaining about the equipment and also patiently making sure that everything fit him properly. My son was happy to have his snowboard and I really felt at peace that he had been cared for properly! I would absolutely recommend Willis without hesitation!!! read more

Just left Willis and can't say enough about the staff. It was 8pm and my husband wanted to stop in and look for skis for me. I am 54 and haven't skied in years. Matt was absolutely wonderful with me. He was very knowledgeable without being pushy. He never made me feel embarrassed over my lack of skills or knowledge. It ended up being cheaper than any online store and he hustled to get the bindings on so I could have them that night for the next day trip to ski! All this at 8pm when the store was closing at 9!!! read more

I went to the castle Shannon store and spent $800 on a new snowboard, hardware, and gear. The next weekend I went up 7 springs and spent $200 on gloves and pants, after leaving the store I went to use the pants and they didn't fit well and I couldn't even zip them up. The weekend after that I went to the Monroeville store with a receipt of purchase to exchange the pants for another pair that fit better and I was denied. I called the manager in castle Shannon as directed by the Monroeville manager and over the phone I was told that they would not exchange all because I tried them on without use and that's considered use. $1000 spent in two weeks at their stores and they couldn't do a simple exchange on a pair of pants. Me nor anybody I know will ever step foot in one of their stores again. Everything is cheaper online but you would think that somebody local would give you better customer service. sooooo disappointed!!! read more