Multiple invoice errors. Radio silence for over a week following a $4K charge. $500 Accounting…read moreerror. Over two weeks of zero action after paying in full for an allegedly "in stock" item. Then, when they finally sent tracking information, the owner realized afterwards that his company shipped an NFA item without a Form 3. Never seen anything like this from an legitimate FFL. UPDATE: In response to my review, the owner still does not take any responsibility for his streak of mishaps. Instead, he shifts the blame to his own staff. Staff that simply followed his poorly executed direction. Dont make the same mistake I did. I should've known right off the bat when the owner couldn't get the model number right despite multiple emails or when he responded with information completely unrelated to the inquiry (as if he was emailing the wrong person). Don't get it twisted. The staff did everything they could to rectify the situation. The wrecking ball was entirely the owner. Plenty of other FFLs out there with at least a basic level of professionalism. Buyer beware.

I had a very pleasant experience here. The two staff members I encountered were both very helpful…read more The shop is clean and orderly. I purchased my first firearm and background was quick. They do get busy in there on a weekend (my anxiety kicked in a bit with the multiple older men hovering around) but that is because they know their stuff, have their stuff and the regulars are regulars for a reason.

We shop here for most of our kiddos sports equipment every season. Each time, we hope the…read moreexperience will be different because going to Olympia is both far away and typically more expensive. Every time, every season we are challenged with not just bad customer service, it's absolutely horrible. This time, the straw that broke the camel's back and reason for me finally getting frustrated enough to post a review, we were shopping for soccer gear. I had to go to the front counter and ask three times for help because the pricing of items was very misleading. This seems to be a theme frankly, we had a similar issue during baseball and football too. They have a sale price listed and countless items stocked on that shelf but tell you at the counter that it is full priced. Total bait and switch and it's just plain wrong. When I expressed my concern about to the manager, Yolanda, she jumped into berating us (kids and all) to "inform" that it isn't their job to make sure they are stocked right or that the pricing is correct (really?? Isn't that EXACTLY what your job is?) We are the ones that need to be more educated in her eyes. You can't make this stuff up. This is also very hard to do when there were no prices on many of the items we were looking at other than the sale sign. This was the reason we asked for assistance in the first place while in the aisle so many times to try and understand the utter insanity of their stocking setup. When we did get "help" 20 mins later an employee named Heather also yelled at my kids and I stating she had been there the whole time and that we need not have waited; we tried in a dozen shoes and no one was present. It's a very small area, we'd have noticed her ;) Anyway, moral of the story is that we will no longer be returning. Don't care if it costs more, we'll go to Oly. If anyone of consequence in management or leadership reads this please note this, we have heard the same thing from other team parents that share the same experience. Something there just isn't right and it has to be a company or local store culture thing to be this far reaching and long lasting. Consumers are getting smarter and not willing to put up with poor service, bait and switch, and plain mean people. Do something about it please!

I went to Big 5 with the intention of buying new shoes. I really neaded them bad. After checking…read moreout tbe selection with my girlfriend, i decided on Nevados boots. They looked sleek and were comfortable. But the soles came off after only 3 weeks i couldnt believe it!

How do people not love this store? I could get lost in here…read morefor hours and spend a million bucks! We went in looking for bear spray - necessary for an overnight hike on Mt Adams- and along with the bear spray also found some shorts and t-shirt, 2-way radios, a pair of shoes and some canning supplies. Where else can you do all of that at one stop?! Aces!

We've lived in the area all our lives. No longer our…read morehometown store! Customer service is absolutely HORRIBLE!!! Went to get a pair of Romeo's; 1. No one there to help with shoes ( we looked for 30 minutes) 2. Find a pair of shoes, when we get to the counter realize the box is torn, shoes are scuffed, and full of dog hair! ( Yep they were on the shelf that way) 3. When I noticed the condition of the shoes and pointed it out, the cashier acted offended that I said we would buy a different pair. 4. Find a different pair and go to pay , go to set my water that I purchased on the counter so I can get my wallet and there is plant dirt all over the counter!! Now I've offended another cashier!!! I will not be back! What a shame! I miss Sunbirds and the employees of old

I initially gave the Man Cave a bad review buying my first handgun. Upon reflection, I was…read morefrustrated with the Washington background check process. The person that helped me did answer all of my questions and I am very happy with my purchase. They replace the iron sights on my pistol and did a nice job. My son and I also enjoyed shooting at the range there.

I went to Man Cave to buy my first handgun, even though I could get one for $100 cheaper at…read moreCabellas. I thought I would get more hands-on experience and knowledge and what I ended up getting was poor service and having to pull teeth to answer questions I recommend not going there for your first firearm.

Great collection of military gear with a friendly, knowledgeable and helpful owner. We came here…read morelooking for knives and left with 4 of them, will definitely be back!

Northwest Surplus & Outdoors is a very cool store, its small but comfortable with a good supply of…read morestock on the sales floor. They carry just about anything you can need for the outdoors, from MRE's to Ammo cans and all weather gear. The prices are good and they will trade. The owners Susan and Patrick McDaniel are very personable, knowledgeable and dealing with them is more like dealing with a friend than someone out to make a quick buck.

Great store if you want merch or fishing gear and they sell kites too. The merch is really great…read morethough.

This is a wonderful little kite and lure shop! My family…read morewas camping at Grayland beach and wanted to take advantage of the steady winds with a new Parafoil kite! I went in to Hookers and Blow and was greeted instantly by a helpful employee that took me directly to what I was looking for. The prices were completely fair and the worker answered all of my questions. We thoroughly enjoyed our new parafoil and I even got myself a new sticker for my water bottle cause the name of this shop is just to funny!!! We will definitely go back next time we're in Westport!

I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

Good service and friendly staff good to see a local business doing well, made the paperwork process…read moreas easy as possible and called as soon as the paperwork cleared

The guys at the shop are all super helpful. I have been there several times by guns and they are…read morevery knowledgeable. They also have a quick response time. Are you getting your guns to you in a timely manner

I have always had a great experience with the staff, whether I required FFL, gunsmithing,…read moreammunition, or just friendly advice. As long as I reside in this region, they are my go to. Steve Ford

I've been a customer of this shop for many years, going back to when it was in McKenna. I was one…read moreof the first people to buy a suppressor from them, and at the time, the experience was great--professional, knowledgeable, and customer-focused. The owner was hands-on, and you could feel that customer service mattered. Unfortunately, things have changed. The current customer service is poor. Staff often act like they're doing you a favor by helping, rather than treating you with respect or interest. There's little salesmanship, and not much effort to understand or support customers. I personally would have bought two firearms from them in the last year, but the lack of willingness to assist pushed me elsewhere. There's also a noticeable lack of deep firearm knowledge among some staff and no clear management presence to address customer concerns. The shop now feels disorganized and disinterested in repeat business. It's disappointing to see how far it's fallen from what it used to be.

Robert was super helpful when he found out the shoes I wanted weren't in stock! We ordered them and…read moreit came days later. I'm so in love w these shoes. Super helpful, super nice, great guy to have on the team!!

Omg I have never been to a store with such nice and understanding sales people, especially Jillian!…read moreAt least that's what my receipt says. Sorry if I'm getting your name wrong lol anyways probably the most accommodating salesperson I've ever ran into in my life. Made the long hour drive from Tacoma worth it in the end. Thank you!