How do people not love this store? I could get lost in here for hours and spend a million bucks! We went in looking for bear spray - necessary for an overnight hike on Mt Adams- and along with the bear spray also found some shorts and t-shirt, 2-way radios, a pair of shoes and some canning supplies. Where else can you do all of that at one stop?! Aces! read more

We've lived in the area all our lives. No longer our hometown store! Customer service is absolutely HORRIBLE!!! Went to get a pair of Romeo's; 1. No one there to help with shoes ( we looked for 30 minutes) 2. Find a pair of shoes, when we get to the counter realize the box is torn, shoes are scuffed, and full of dog hair! ( Yep they were on the shelf that way) 3. When I noticed the condition of the shoes and pointed it out, the cashier acted offended that I said we would buy a different pair. 4. Find a different pair and go to pay , go to set my water that I purchased on the counter so I can get my wallet and there is plant dirt all over the counter!! Now I've offended another cashier!!! I will not be back! What a shame! I miss Sunbirds and the employees of old read more

Stores amazing has recently been renovated and cleaned up nicely the service is excellent and the store has great selection products for a good value the family and I greatly enjoy this store read more

This place has gone downhill and fast from where it used to be. I went in there the other day and was greeted by Kelli. At first interaction I could tell something was off. she was acting almost flirtatious, which I thought was strange but maybe I was just being paranoid. However, after speaking to a friend who had worked there previously I learned that my intuition was far from off. i was shocked to learn that Kelli has been accused of having sexual relations with coworkers and flirting with customers. as a store manager that is completely inappropriate and I will not be shopping there again. read more

So many things in this store, clothes, boots/shoes, toys, house stuff, camp gear. Just live your life at this store.

Sunday, 7/23/2023 - I haven't been to the store for quite a while. I stopped in to day to pick up some canning supplies and gear from the sporting area. I walked in and was immediately addressed by the clerk at the register that I needed to leave my rucksack at the register. I had my rucksack with me (didn't leave it in the car) due to having my laptop and a a few thousand dollars in the rucksack. The clerk insinuated that I was going to steal from the store. I know age doesn't determine whether a person is or will steal, but I am 60 years old. I don't steal and I don't take kindly to insinuations that I am going to steal. Using the same logic as the store clerk, I can't trust her to not steal from my rucksack. I support the local businesses rather than the corporations. I will not be supporting Chehalis Outfitters (prior Sunbirds) in the future. I left the store and told the clerk I would not be shopping there due to the insinuation that I am a thief. read more

Still no size inclusive women's workwear. Everything is for larger women, small or average size women will not find any luck here. No union discount either, which is surprising considered this store sells so much workwear. I did however find a very nice set of gloves, so I'm happy about that. read more

Poor customer service from the sales associate, Heidi and the store manager. I was in the store around 4:30pm on 01/24/25. My father had purchased a pair of boots when he brought them home and tried them on. They were too heavy for him to wear. He then placed them in the back of his truck. I went with my parents to the store to return the boots. Yes, we did not have a receipt with us and that was our fault. The sales associate, Heidi was not friendly and downright rude from the beginning of our transaction. She essentially called us liars because there was wood chips from being in the back of the truck. Never once did she smile, and treated us like we were subpar customers. We then asked to speak to the manager Heidi was gone for a few minutes, taking the boots with her. A few minutes later, the manager returned with her and we experience the same rude behavior from the store manager. The boots were not stolen, never worn and it was our intention to return the boots and purchase further items. It was disappointing to experience her treatment customers the way she treated us in front of her employees. Having worked in customer service in large national corporations most of my adult life In upper management, I would never speak to customers the way . I would've lost my job. I do acknowledge that we were at fault because we didn't have the receipt. Due to this experience, I will never shop at this store again and encourage people in the Lewis County area to not shop at this location due to the treatment we received. I would much rather support a business who values and treats their customers with respect even if it is not a local business.Do better!!! Reading other reviews. It appears that this is a very common issue with the sales associate Heidi and the manager. read more

I love this store "dangerous" since you always find additional cool stuff, other than what you went in for.

DONT SHOP AT SUNBIRDS!!! Hey everyone. . Id definitely recommend not shopping at sundbirds anymore. . Had the worst experience there today.. i was attacked by the staff for no reason. Literally minding my own business with the intention of spending hundreds of dollars and was verbally attacked and surrounded by staff and ran out of the store.. All i did was decide to wear a pair of pants that i was there buying. . Which for the record i have done my entire life.. if i buy new shoes, i wear them out of the store, if i buy new pants i wear them out of the store, if i buy a new car i drive it home... i always make a joke at the register about them "selling me dirty pants" since my old ones are going into the bag at check out.. i was verbally abused and publicly embarrassed and made out to be a thief. I had a wallet full of 100$ bills and intented to spend hundreds of dollars.. Instead i was surrounded and bullied into being defensive. As soon as i verbally snapped that they needed to get out of my face they called the cops and had me tresspassed . (The cops were as flabbergasted as i was as i had an adult civil conversation about how i was jus abusively ran out of the store..) I spend thousands of dollars at sunbirds every year... never again.. not one dollar. And i will tell everyone i know about this experience. So much for the small town feel.. shelton outfitters has ruined the only outdoor store in town.. Please think.twice about giving them any business.. you may end up talking to the police without doing anything wrong read more

I've been a Sunbirds customer for as long as I can remember. Today however has me questioning if I'll ever return. While shopping around I made my way over to the "Silver" jeans in the womens dept. The pair I was interested in had a suggested manufacture price tag of $78, yet there was a Sunbirds price tag of $79.96 Most all of the other "suggested prices" were priced at $10-30 less. When I brought this up to the staff they called in a Supervisor who said they'd be less at the register. I asked what the price would be...she stated $77.97. Excuse me but ...what??? The price is a wooping 3 cents cheaper....ummm No. She asked if I still wanted the jeans and I said No. That was a huge slap in the face. I try to buy local but this was ridiculous. read more

First of all calling Chehalis Outfitters is long distance from Chehalis. Next is the message to opt in for text messages followed by looong hold times. Prices have increased and service all but disappeared. read more

My husband enjoys shopping here. I on the other hand get annoyed with being watched like a shoplifter! I get they have loss prevention and whatever policies. It's uncomfortable to shop, I can't even relax and I don't have any intention of stealing. We spent over $150 and they went through all of our items after following us though the store super indiscreetly. Came back today, to give it a second chance. Didn't end up buying anything from the less than helpful woman at the register. Needless to say, I wouldn't recommend shopping here unless the deal is worth more that your dignity. read more

Store is great! Merchandise is great i think I'd rather pay more at the other store . Clerk on this place is not friendly at all. You don't like your job find onother one or retire......smile! buy made in USA. read more

I was having a good day with my kid today. We went into sunbirds because my kid needed new shoes. There was one nice woman with her kid getting helped with finding shoes... A white woman. We watched and waited as the white woman and white kid got helped. However instead of ever being asked if I needed help finding shoes we got followed around the store and accused of stealing some boots. We got ZERO HELP from your crap-tastic employees. I honestly believe that since I am obviously Hispanic looking we got completely ignored in your store and treated like criminals. Very embarrassing and disappointing. FK You to the people that treated me and my son like this. I will never be back. :middle finger: read more

They have shitty customer service and do NOT stand behind what they sell. Bought boot 4 days ago... took them out for one am walk and socks were wet, mind you... no rain yet, no puddles etc. they stated they were not waterproof and they were worn so no return. I also bought almost $500 worth of stuff that day and planned to do more today, however I will NEVER drop another dime at suck a shitty establishment. read more

The store and merchandise itself is awesome, every time I go in there I want to purchase handfuls of different things. It on the pricier side but it's not outrageous. What does it for me is the staff.. they never fail me to look annoyed and/or irritated and give off a really unfriendly energy. read more

I used to love this place so much that I'd drive over an hour to shop there. Today, there was a few things that I couldn't find, so I had to ask two employees where to find something. Neither made eye contact, pointed, said "over there" with a tone of voice like I was just a bother. The third employee I asked a question, simply answered with a "no" turned around & left! All three of those employees made me feel like walking out without making my purchase!! The only friendly employee was the cashier. I used to spend thousands a year here, but after this, I doubt that I'll go back. I work in customer service & if I ever treated a customer that poorly, I'd be written up at the very least!! read more

This is no Costco but it's pretty darn close! Really great variety of goods from clothing (for all ages) to storage food or food for camping, to toys and pool floaties and games to home goods and everything for gardening and such too. Hubby got a nice pocket knife and some keys made. Also got some great bad Minton stuff too! Really cute carhart clothing for babies. read more

The store itself is great, and the staff is helpful when needed. I get that customers are going to dislike this store sometimes, but hey, that's their problem in life. read more

Horrible return policy! Poor customer service! Buyer's Beware!!!!!!!!!!!!!!!!!! I received a jacket for Christmas that was too big I went to exchange it and they said I had to clean any dander or lent off of it because they just put it right back on the shelves for resale. This jacket still had the tags on it and hadn't been warn, and so I took it back home lent rollered the whole jacket and try to exchange it a second time. This time it wouldn't scan in the computer and they said it had just been over 60 days. Sunbirds better change their return policies or they're going to end up going out of business. Not to mention the clerk had an attitude and was rude. I will not be shopping at Sunbirds again. read more

Although we enjoy the selection of goods here. Last week I had a less than stellar experience and am super disappointed by this company now. We went in for clam guns and came out with over $100 in bee supplies. While at the register the cashier started putting my items in a bag. I said I didn't need a bag, the response I got from her was quite disturbing. She said they "bag all items". I stated AGAIN I didn't want one, she responded with, "this is Lewis county, we still use plastic bags here." (As if she was proud of that) "It's our company policy to bag all items." (I then thought...what about a lawn mower?) I told her I would let her company know how ridiculous this "policy" is. Once I got to the truck I pulled my items out (although my husband was rolling his eyes at me) and walked the bag back inside out of principle. read more

No One will likely see this review because ye1p shadowbans or blocks positive reviews from businesses that wont advertise (buy protection) with them. Sunbirds is not Walmart. Locally owned, they employ Local people. they sell quality merchandise. Long Live Sunbirds! read more

Good outdoor store. Great prices on Boots and other work needs. Good selection of fishing and hunting

I have shopped at the old Sunbird for many years, and the new Chehalis Outfitters is the same great place. They have good prices, and fantastic sales. The salespeople in each department are very knowledgeable and give great advice. They carry everything from fishing equipment, to canning supplies, clothing, plumbing, and bedding. The staff has always been friendly to me.I will continue shopping here for years to come. read more

Went in specifically to look at women's Carhartt jackets. I walked through their Carhartt clothing section and only found men's and kid's jackets, no women's. I found an employee to ask, thinking I was just in the wrong area. Nope, she directed me to a sad little area with only 1 women's jacket and nearly nothing else. What the heck? Men aren't the only ones that wear Carhartt jackets. Super frustrating, and I won't be back. read more

Not happy. Bought 4 pairs of shorts. after washing i had issues with the zippers zipping all the way. Because I washed them they would not let me return them. Will never buy clothes there again. read more

The plants are starting to come in for spring planting! I love shopping here each spring! ....and the rest of the year too!

My son and I shop here; for all of our work gear. Great customer service and decent prices. It's worth the extra driving. It's nice to shop in a store; where the employees actually care. Keep up the good work. read more

"Sunbird in Yelm sells guns, but they won't support 2A RTKBA I was at Sunbird in Yelm and asked to drop off some voter registration forms at the gun counter as the I-1639 was taking effect in a month. The manager said no because they dont involve themselves in controversial politics. I replied that selling guns and ammunition already did that. I also said that he is undercutting his gun/ammo sales by not supporting their customers right to buy those items. The manager asked me to leave, which I did. When outside I got into a conversation with a fellow about what just happened, the store manager came outside and told me to leave the property. That they dont support the right to buy guns and ammo, they really should get out of the business of selling guns and ammo. Make it happen, boycott Sunbird in Yelm." More here: https://waguns.org/viewtopic.php?f=33&t=101089 read more

Use to go here when it was way younger. Use to like there pets they had. Went here in 2013 when heat was off to get heater for house. Would not work right took back. Ended up in argument with man that sold it to us. No money back had to take a cheaper heater. Been back twice since. Need better sales people and better customer service. Better return policy. read more

We purchased an old time theater style popcorn maker from them as a Christmas present. When we unpacked it, it was obvious that it had been used and returned. There was popcorn oil and debris all over the inside. Disgusting! How do you, as a retailer, take an item on return and just simply put it back on the shelf without even inspecting it!? Be careful what you buy from Sunbirds, it may be pre owned and sold to you as new. read more

GOOD LUCK RETURNING/EXCHANGING!!! I used to love this store. Unfortunately, it does take one bad apple to ruin an experience. I purchased a pair of $14 rain boots for my husband, and of course they were the wrong size, so we went back to EXCHANGE (not return, so they didn't lose any sales). My husband only tried them on, in the house mind you, and put them right back in the bag to take back. When we got to the front counter, the woman chose to deliberately scrub on one of the boots for at least 30 seconds, and humiliate us by asking "if you never wore them how is their mud on them??" I was appalled. I said back to her "I don't know what mud you are talking about as he only tried them on." I've never been more imbarrassed by a store. This made me decide it's not worth my money to shop there if that's how they intend to treat people. I didn't know there was such a position as Boot Police. If your that unhappy, get off your power trip and leave. read more

Just like some of the other reviews... Sunbird needs a lot nicer staff and different approach. Staff that don't follow you around the store like there your own personal security detail. Not all of them but 95%. I still shop there because they have good deals sometimes and a very good selection you don't find elsewhere. I just ignore the staff. 5 stars is for the good selection and good deals. read more

A pleasant drive, The Restaurant for lunch and shopping at Sunbird, a great meet up place to see our friends!! Check it out!!!

Great store went in with 100 bucks and melissa showed me to the perfect pair of boots to meet all my needs love the shoe dept.

So I have had the displeasure of shopping in this store a few times now. Every time I go in the staff is unfriendly a best and generally rude. I purchased a Mr. buddy big buddy space heater indoor safe propane driven on September 25 of 2017 for two months I was constantly sick and couldn't figure out why went to the emergency room with flu like symptoms and a severe headache. Found out I had carbon monoxide poisoning that was very severe. The only appliance in our house that would put off CO was this. I called the store and asked about a refund. I was told to come in and see the manager. Which I did bringing the heater with me he said he was going to keep it and have his shop person "test" it. Of course even after I showed them medical documentation proving the poisoning.. they said it was my issue there was nothing wrong with the heater and that I must be doing something wrong ... not enough venting. The store manager also stated it's not indoor safe yet when I said this is what is advertised right on the packaging (indoor safe) and in the instructions then came more excuses.The heater was vented with a window. The area is not small and not sealed tight. I contacted MR. Heater corporate and their representative contacted the store trying to get the store to refund it offering the store credit for it. Store still wouldn't refund it. Mr. Heater offered the store to have a call tag for pick up (prepaid by their corporation) store said the customer can ship it back to you from her home. Mr. Heater has offered a refund... we will see if they follow through with what they have promised. As for the bad customer service and lack of care from Sunbirds there are many other places to shop and I will use all of those options including online and will not return to Sunbirds for any reason. read more

Most fantastic place to shop, all kinds of things you need for your yard, home, shop, and all the tackle you need for fishing!

Tuff review to do because I've been shopping here for a long time. They have great prices on Carhartts plus an huge selection. I spend more money there than I would like to admit. Between hunting stuff, cloths, ammo, fishing tackle, lawn and garden. You name it. I would much rather go here than Cabelas BUT if the management doesn't do something about there rude employees I will start taking my business elsewhere. I bought a pair of danner Romeos, the same size as my danner hunting and danner work boots. I took them home and wore them around the inside of the house for about a week (that's what they told me to do to break them In and I'd be able to return them if they weren't the right fit). So after the week I decided to try and return them for a different size. This is when I became extremely irritated with sunbirds customer service. I came back with a receipt that proved I bought them a week ago, and explained they just don't fit like my other danner and would like to exchange for a size smaller. The lady in the shoe department immediately becomes irritated and gives me a scowl. Gives them literally a half second look and says "these have way to much wear on them, we can't do anything for you" and she starts to walk off. I stop her and explain that I only wore them in the house, like I was told to do. She gets an even worse attitude and marches over to a new pair and shows that the sole of the new shoe is shiny and the ones I want to return are not. I assume that just walking in the carpet, once again like I was told to do, dulled the new finish a little. She then gives me a bitchy sarcastic smile and and just storms off. If people have attitudes like her why the hell would they work in retail. I would recommend to anyone not to buy a pair of shoes from sunbirds as they have no return policy on them. read more

Nice store, good products, lousy employees. The older cashier, I believe her name was Cindy, was very rude. My wife tried to use a coupon and she was very hateful and just rolled her eyes at her. This is the second time we've had problems with her. The others also treat you like you are an imposition. I doubt we will be back anytime soon. read more