Steve Grant was awesome. Very professional, timely, thorough and personable. The crew that did the…read morework cleaned up everyday before leaving. My new shower is lovely!

Guy came out, looked at my tub, took some measurements and said I needed something custom. Said…read morehe would send me an email with the details. We went through his book and his schpiel and selected what I had in mind. Well... over a month later and no email. I guess they're not hurting for business. Thats fine, they'll get none of mine.

I've had a great set of experiences at this store. It's quiet during the week, and the staff are…read moremost kind and willing to offer their suggestions and support. In particularly, Fernando helped me find specific tiles -- not an easy feat! And he came to my aid again, when I circled back for mosaics. This completely exceeded my expectations.

Hello Everyone! I don't usually take time to do these reviews but I felt compelled to warn all of…read moreyou against doing business with this establishment. Last year we bought hardwood floor from them for our Kitchen--A couple of weeks ago an Appliance Repair Guy scratched our floor and I wanted to see if we could repair the floor instead of changing the whole thing--I called Carlos there and he was very nice and said our floor was discontinued but he had a couple of boxes that we could come get them--He said that since our floor was a year old the boards might not match if that was the case he would return them for us--We went to the store and they loaded the boxes in my car. The boxes were very old and not in good shape and were slightly opened on the ends of the boxes--We unloaded them and waited for the contractor--When the contractor arrived of course he pulled one board out of each box to make sure there were no stains on the Maple Wood--Once they pulled these couple boards out it was discovered that they were severely damaged and the color of these the boards in these boxes were different than what I have on my floor--I immediately texted Carlos and he texted me to bring the 2 boxes back for a full refund--I still have the text message on my phone---He was very nice and said no problem. When I arrived at the store, the employee at the Counter was extremely rude and immediately started talking down to me as if I was a student in her classroom--I nicely explained the issue and showed her the text message from Carlos and she started talking to me down again and said well I am not taking them back! I was flabbergasted! I have never seen any retailer act like this! Home Depot, Lowe's, etc would never act like this--She brought our her Manager Quinn and she told him to back her up even though she was wrong and of course, that is exactly what he did---They made no attempt to resolve this or make me feel good as a customer who put my trust in them as a customer---Didn't even offer a store credit--Just kept lecturing me how he would lose money!!! Especially after I had spent thousands of dollars with them last year! On top of it! They kept the Merchandise and made no attempt to give it back to us before we left the store!! Now, it will have to go to the Credit Card as a dispute but can you guys believe all this for a lousy $300?? How petty they were/are! I will never go back to these guys and I wanted to give all of you a heads-up!

Fun, beautiful showroom packed with intriguing items. Very helpful and informed staff…read more And be sure not to miss the "smart" toilets!

May, who works at this showroom, did a marvelous job helping me with my large order for fixtures…read more She was clear, concise, and attentive. May answered my questions thoroughly, and she was masterful at putting my order together and communicating with me about the status of the order. She also spared me an additional car drive to the showroom by arranging to have the massive shipment delivered to me. I am grateful and very impressed. Thank you.

Eugene is amazing with so much knowledge and expertise. We…read morehighly recommend him. His help was invaluable in remodeling a kitchen and bathroom with his assistance in choosing the things. Could not have begun without him.

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

Xpress Kitchen & Bath did our bathroom remodel, and overall we had a very good experience. Steve,…read morethe sales guy and designer, was fantastic. He was knowledgeable, accommodating, patient, and very helpful throughout the process. Majid, the owner, was also good to work with. These guys really are express. Did everything go perfectly? Of course not. No construction project ever does, and I've done a lot of projects at my home. But they moved quickly, handled the project well, and delivered good value for the money. I would recommend them to others, especially if you want a bathroom remodel done efficiently and at a fair value.

Once again, this team delivered an incredible experience from design to execution. Though this is…read moreour second project with Majid, Steve and team, the photos speak for themselves, so I wanted to give a special shoutout to their integrity. They have honored their one year warranty not once but twice. Since completing our master bathroom last Summer, the team was called to address a tiling and tub issue. The tub ended up being faulty; regardless, Majid sent his plumbers to address the issue. We cannot express how grateful we are for our beautiful bathroom that we enjoy every single day. They stand by their workmanship and deliver incredible service and projects. Thank you!

My son recently bought his first home--a true fixer-upper--and that's how our journey with KZ…read moreCabinet and Stone began. We walked into their showroom in South San Francisco not knowing what to expect, and were greeted by a friendly gentleman named Bailey. Little did we know, that moment would mark the start of both a great project and a lasting connection. Bailey is professional, knowledgeable, sincere, and incredibly patient--everything you'd hope for in a salesperson. I originally was just looking for flooring at KZ but Bailey made us feel so comfortable we ended up getting pretty much everything here. One stop shop to save time and energy . He offered thoughtful advice every step of the way and was always there when we needed help. Even on his day off, he went out of his way to make sure everything was prepared for us. That level of dedication is truly top-notch. Their pricing is competitive, but for me, outstanding service makes all the difference--and Bailey delivered exactly that. If you're planning any remodeling, I highly recommend giving KZ Cabinet and Stone a try. Be sure to ask for Bailey--you won't regret it. The only negative feedback I have is the warehouse pick up staff may not be the most friendly but the job gets done.

I wish I didn't have to buy from here but unfortunately they had the style we wanted…read more Customer service could have been better. My wife and I came in on a Sunday morning, just behind another family with older parents. Coincidentally we were both looking at bathroom vanities. A sales rep followed the other family to look at everything while we were ignored. After we made our decisions ourselves, we made our way to the front to the comp coffee machine thinking someone will come help us. Not a single rep in sight. At the coffee machine, warehouse staff were making multiple cups to pour into their thermos and coughing/sneezing all over the cups and lids. We went back to vanities without a coffee. We got back to vanities (coffee is front of the warehouse, vanities in the far back) and still not a single rep. We made this walk at least 4 times. We confirmed our decisions and we walked back to the front, again no one. At the front, I finally saw the entire sales staff doing something in a back corner so I called out if I can get some help. I apologize if I bothered them! No comments from the sales rep who helped print my order, no asking what I needed help with. He just followed us and I told him. No comments when I told him we walked for an hour without any help As we were paying, a cashier had to come from that same busy corner to take my card. As I was paying, the sales rep who was busy with the other family comes up to see what we bought. When he was working with them for a sale, we were walking back and forth around their group so I know he noticed us. Maybe he realizes he missed the sales on his record. Again, if I had other better options, I would have gone elsewhere.

I am leaving a 1-star review as a result of a disappointing recent experience with quartzite slabs…read morepurchased from All Natural Stone. The primary reaso2 I selected quartzite for my kitchen project was its reputation as a durable, low-porosity natural stone that performs well in a kitchen environment. After purchasing the slabs and having them fabricated by an experienced stone fabricator, I was informed that he had never encountered quartzite this porous in his 30+ years of working with the product. The excessive porosity raises serious concerns about the suitability of the material for its intended use and has left me questioning whether there may be an issue with the original sealant, processing and/or manufacturing of the slabs. When I brought these concerns to All Natural Stone, the only response I received was to apply a sealant and that everything would be fine. Unfortunately, this does not address the underlying issue or provide confidence that the product I purchased meets the quality and performance expectations associated with quartzite. What has been even more frustrating is the lack of communication from management. Despite multiple attempts to contact the manager of the slab department by phone and email, I have received no response. For a company of this caliber, I expected a much higher level of customer service and accountability. As a result, I can only leave a 1-star review. My concerns regarding the quality of the quartzite slabs remain unresolved, and the lack of follow-up or meaningful assistance has been extremely disappointing.

A very knowledgeable friend recommended I contact Alfonso for assistance selecting tile and…read morecountertops for my bathroom, kitchen and entryway and I am very glad I did. I came in with the vaguest of ideas of what I liked and was looking for for my space and in my consultations with him (I needed a second consultation after a design change) Alfonso was so skilled at finding a variety of options to consider without overwhelm! The showroom is like an art gallery where you can touch the art and a sensory treat to roam through. The large attached warehouse area with a huge number of countertop materials was very impressive to behold. But again Alfonso could quickly edit it for me to a few choices. Now I am happily enjoying my epic countertops, gorgeous shower and elegant tile flooring.

We had a really good experience at the Kohler Store in Burlingame. Iryna was very welcoming from…read morethe start and even offered us drinks while we were discussing our project, which was a nice touch. She took her time to understand what we were looking for and helped us choose the right products without any pressure. Everything was delivered as promised and on time. What we appreciated most was the follow up after delivery to make sure everything arrived and that we were happy. That kind of service is not common anymore. We would definitely recommend working with Iryna and the team.

My husband and I visited the store for the first time this past Saturday. We walked around for…read moreabout 10 minutes, admiring the new space, but were never acknowledged by the sales associate -- even after passing the front several times. After viewing most of the products, we decided to leave. As we were heading out, another couple walked in and were immediately greeted with a friendly and enthusiastic "Hello, welcome in!" While we weren't necessarily shocked, the contrast in treatment felt like a microaggression and was extremely off-putting. My husband and I have lived in Burlingame since 1996 and have been fortunate to rarely encounter such blatant racial profiling in our community. This experience was disappointing and left us feeling unwelcome in a place we were excited to support.