This was our second stay here (first was in 2021). We enjoyed our first stay and were equally…read morehappy with our second visit. We were staying on a Friday-Sunday in April. We arrived around 6:30 PM to check in on a Friday and were promptly greeted. Desk attendant acknowledged my Platinum Status and was very friendly. We were given a room on the 1st floor. Room was a two queen bedroom suite with a sofa. Room was a fair size, one tv, bed was comfortable and everything appeared clean. Breakfast each morning was good. Eggs, hash browns, a meat or apples, waffles. A very good selection. Sunday there was a large group of students. Everything was pretty good. They have a game room present with an arcade. My youngest son spent almost an hour in here on 10.00. We used the pool which had a tepid temperature and the hot tub was so so. Location is outstanding. Short drive to Colonial Williamsburg or Busch Gardens. Plenty of restaurants and other businesses nearby. Only question is the color scheme, otherwise this is a perfect option in the area. I'd definitely consider staying here again.

Ok so I DID say that you should not book Comfort Suites (see my review from concord) but this one…read moreis different, The room was actually clean, the lobby looked amazing, and the staff was nice. Idk if this is different management or something like that but this comfort suites is perfect would totally recommend! (except for ants in the bathroom)

I can't wait to return to this lovely inn. The building (built by the owner's grandfather) has been…read morebeautifully restored and maintains historic charm and character while incorporating every modern amenity. Ashley, at the desk, was incredibly helpful, suggesting sites to visit, excellent places to eat, and even helping with our luggage. The rates were quite reasonable, especially for the excellent location (between the historic area and the campus of the College of William & Mary). Now that I've discovered it, I can't imagine staying anywhere else in Williamsburg.

We just had an all too quick one night stay and cannot rave about this wonderful place enough…read more The excellent service began with advance emails from owner Billy giving detailed directions to their convenient free parking. The location of the inn could not be more perfect - adjacent to the historical area and close to many great restaurants. Our "George Washington" room was fabulous! Sometimes staying in an old historic building means dealing with dated rooms. Everything in our room was updated, thoughtful, comfortable, and spotlessly clean. Lots of wonderful little touches. The four poster bed was very comfortable and the shower excellent. The wifi worked great and there were lots of convenient plugs, There is a nice lounge area with a lovely adjacent terrace and snacks and tea and coffee available along with a nice continental breakfast. We were there on a Monday night so not all restaurants were open but we enjoyed visits to Precarious, Amber Ox, Mellow Mushroom and Aromas. Thank you to Billy and Sharon for a wonderful stay!

The hotel was fairly decent with a clean room though there were signs of wear and tear on the…read morecarpet and some of the fixtures. We were disappointed that the breakfasts are no longer complimentary. Parking is good and ample. The front desk and restaurant crew were very helpful and greeted us every time. Shout out to Nancy who went the extra mile to ensure we had what we needed. The hairdryer was broken in our room and another clerk (sorry I do not recall her name) quickly went and brought us another one. The mattress seemed a little firm and was not as comfortable as other Hilton facilities, but maybe it's a sign I am getting older. We appreciated our stay but have experienced better at other Hilton facilities. This does not mean that the staff are not attentive, just a different experience for us this round. Swimming area was nice though a bit warm. Water temp was nice. Hot tub was not working very well, but they were aware and were trying to address it. Great location close to a lot of local attractions and great restaurants.

Last minute room around holidays at fair price $110. Walls and carpet very dirty worn. Hallways…read moredirty. Leaks from ceiling in bathroom. Needs renovation and care.

I am completely blown away by my accommodations. I selected the usual room, which is 500 ft.² and…read moreincludes so many details to make my stay memorable. There is a vanity, a little pillow on my bed with two glasses and a bottle of Bailey's Irish cream. There is an upscale Nespresso machine complete with pods and creamers. A desk, a sofa and seating area. Robes and slippers... Everything to make this a luxury stay. There's even an emergency lantern in the closet in case the power goes out as well as an umbrella. There's a soaking tub and a shower and so many amenities. Room service comes not once, but twice a day. They open the blinds, refill amenities and put away things to tidy the room. In the evening, they put away the decorative pillows from the bed, fill the ice bucket and leave it out with a tray with new bottles of Saratoga water. They leave a small bottle of Baileys on a little pillow with two small glasses. They also close the drapes. I am so spoiled. I love this place!

The Inn has tremendous historical charm, but the guest experience would benefit greatly from…read moreupgraded amenities and attention to detail. The in-room customer amenities are especially disappointing. The colors and quality feel dated, and the toothbrushes are extremely poor--bristles came loose while brushing, which raises both quality and hygiene concerns. The bathrobes were rough, overly dried, and clearly shrunken, making them uncomfortable to use. The restaurant also misses the mark. Several dishes felt inexpensive in both ingredients and execution: over-salted hams, cheap syrups, and overall weak preparation. The service team is lovely--and trying--but the food simply isn't at the level expected for this price point. Concierge and front desk interactions were fine, but at this rate, I expect a more thoughtful, elevated experience across the board. With some investment in better amenities, higher-quality guest products, and improved culinary standards, this could be a truly special stay. My room was large, comfortable, and in a great location with easy walking access to town. I especially enjoyed dinner at Fat Canary--excellent food and service.

This was our first time at the resort for Mother's Day weekend and we loved it. The amenities were…read moreamazing from the basketball courts, tennis courts, shuffle board, mini golf and the pools and spas. Everyone was super friendly and check in was simple. Great weekend get away, the rooms were clean and the beds comfortable.

Check out the Google reviews because they tell the truth about this place. This place is a…read moretimeshare place. You will not get a nice room if you go as a guest of the hotel versus you going under a timeshare sales guest. When I discovered this, I immediately canceled our reservations for the other reviews on the other site are hideous. They tell about how horrible and smelly. The rooms are bad. The customer service is. I was disgusted when I saw that I was charged a no-show fee. The employee was such an airhead so I took it upon myself to do a charge back and got my money

Room was basic, nothing special, smelled slightly musty. Worst part was constant noise from…read morefamilies with children running and yelling in hallways, playing with elevators and banging doors. Maybe put all the families together and keep a quiet floor for those without children who need to work.

I can't say for sure that this is the worst Mariott property in VA, but it's surely in the running…read more When we arrived, the bedsheet was torn, the toilet didn't flush and the light fixture was filled with dead bugs. Requests to get one of the soap dispensers in the bath repaired ( it was on the floor when we arrived) were ignored. Property feels old and poorly maintained. No easy flat access from parking lot into hotel. Do yourself a favor and stay somewhere else.

Everything went well while the place is under renovation in some parts it was still a great…read moreexperience. The front desk attendants were always nice and helpful even when I needed something printed out for one of my outings in the area. The hot tub and pool indoor was a nice added bonus bring swim gear in advance those who book I luckily found a place in fall still having trunks . The breakfast was nothing small and the place was decorated with Halloween themed items I loved it .

So far night 1 of 2 nights, check in was like I was bothering them. TV did not work. Channel off…read moreline. Was told they reset the server, then it was a dish TV problem.

Soo before i go in .. i definilty understand that there were renovations goin on but thats still…read morenot an excuse for this broke down room they put my family in... Also .. i mentioned everything on my list to someone at the front desk and not a thing was done .. 1. The Complimentary Popcorn they put in the room was out of date! 2. Shower was still dirty and one of the shelves in the shower was broken! 3. The Shower leaked onto the bathroom floor. 4. Sink had a slow drain. 5. Ac unit was funcitional but busted up! Tear It down and turn it into a Bob Evans or a Ihop...

Total crap. Dirty…read moreand very disorganized hotel. Not up to the Hampton Inn normal standards at all. Desk staff was confused and confusing, all over the place trying to find our room. Room not ready when we checked in. No way to let us know when it's ready, just wait and go check with the maids. Went back...they are still working on it and didn't want to let us leave our luggage. Waited 30 minutes, came back, opened the room, they had also given to someone else who was now in the room. The room we were already in. FFS. Announced our room number multiple times for everyone in line to hear (that's a no-no in the industry). Up and down the hall and the elevator 4 times with our cart and luggage. No apologies no explanation. Argumentative while trying to sort it out. Well on its way to becoming a crap hole and losing Hilton branding. Chairs in the breakfast area are soiled and gross. Needed a rubber band and they couldn't find one. Didn't have a pen, filled out paper with a highlighter.

There isn't much good to be said about an intrusive housekeeping staff, beds that can barely sleep…read morean average person or kitchen staff that can even ruin chocolate pudding but I will make an attempt. There may be a family that benefits from housekeeping that swings a door into your feet at 9am, because they are hanging off of a creaky bed, but it certainly wasn't mine. Never mind the pretentiousness of a pretend cigar lounge, meaning not one to smoke in but just an aesthetic throwback to a time when people actually enjoyed themselves at this location. Not that one would want a cigar after eating chocolate pudding that tastes like it was infused with Trix cereal or any of the other dishes who sacrifice taste for novelty. I would have at least been frightened by the Colonial Williamsburg ghost tour, but after staying at this location, I realized that even the spirits probably wouldn't stick around.​

I'm very mixed about writing this review as the house was/is beautifully decorated and in such a…read moregreat central location, but in comparing this to other B&Bs I have to be honest. First of all, there was an instruction card that came with the reservation however while it did indicate that there is a backdoor, it did not inform that this was the 'main' entrance. There is very limited parking and if you want to park across at the church on or the street, you are at risk of towing. They have no passes for parking in these locations. The beds are their own issue. If you are vertically challenged, you will have great difficulty getting into the main beds. We stayed in a 'suite' (I use this term laughingly as it was just two connecting rooms) that had another room with twin beds. While the main bed seemed to have a mattress from the last century, the twin beds were ancient. The "pillows" that they give you are quite literally flatter than a pancake they would serve you for breakfast. The suite we stayed in was in the front of the house and there is no insulation to cancel ANY of the traffic noises from outside. It was very very stuffy inside and I wasn't able to open a window. We asked for a step stool and were given one that wasn't even as high as a normal step on a staircase. It was still very difficult to get in to the bed. At no time while I was there did I see, hear or meet the host/hostess of the B&B. The only time we met any employee was in the morning during breakfast. These ladies were AMAZING. They almost made up for the lack of any other service or greeting in their friendliness. The breakfast was late the day I was there. There are signs everywhere stating that it would be served at 8:30 but it was closer to 9:30. I'm an early riser so this was a bit of an inconvenience. At least the coffee was available. They had eggs, fresh fruit, yogurt, toast, cereal etc. It was set up as a buffet style in a very stylish area of the serving area. The dining room table is gorgeous but there are no placemats to put your plates on, I felt very worried about scratching this gorgeous table. The non guest rooms were fit with comfy areas to just relax and chill after a day of being a tourist. The furniture may not have been the most comfortable, but given how cozy each area was this was easily forgiven. I really enjoyed that each room had a Christmas tree already set up. This is not very handicapped friendly as no matter which way you enter, there are very old steps. The front steps were especially bad. To sum up; Parking; F Comfort; B Room Comfort: C+ Breakfast: A Location: A- Price: C (for our experience it was really really pricey)

I have mixed reactions for this hotel. The hotel itself is in desperate need of updating in the…read morerooms. The TVs, furniture, wallpaper is all out of date and definitely showing wear and tear. They are currently updating the lobby and common area with fresh paint. The staff is top notch! The front desk, breakfast staff, and evening social bar tenders are wonderful. I will say that the staff is what makes the stay worth it! I have stayed at this hotel multiple times and they have always been welcoming. On another note, the food served at breakfast is delicious and if you need something from the kitchen then try the wings! **If and when they update the rooms and I come back, I'll update my review.**

As Embassy Suites is our favorite hotel chain,this might be the worst we have ever stayed at but…read moreit's not terrible.  Let me explain.   It needs some repairs.  We stayed on the 5th floor and when you exit the elevator look at the wall on your left.  Is it water damage or just in need of replacing the wall paper?  Two elevators and for our 2 night stay only one elevator was up and running.   Just like every other Embassy nice staff, comfortable accommodations, clean room, safe area and private parking lot.  We love happy hour (2 free drinks per adult!) Just a heads up this facility is a school trip hub.  It's Williamsburg- historical hot spot so lots of kids in the pool (it was crowded and loud- people were entering and then leaving!) Also, breakfast: beat the crowd!  We were early each morning but as we were leaving all the kids were entering.